悉尼瑞士大酒店

客户意见评级 (ALL 评级) 4.3/5 7,244 评论

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68 Market Street, 2000 悉尼, 澳大利亚

描述

酒店其他优惠

  • 全新翻修的五星级酒店，位于悉尼市中心。

  • 位于中央商务区，靠近标志性地标景点和专卖店

  • 室外温水泳池和屡获殊荣的水疗中心

  • 被列为世界遗产的布莱克思兰 (Blaxland) 宴会厅可举办 400 人的活动

  • 这家创意餐厅提供时令现代澳大利亚美食

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酒店位置

悉尼瑞士大酒店

68 Market Street
2000 悉尼
澳大利亚

GPS:-33.870635, 151.207363

电话
传真 +61 2 9238 8899

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Ten Stories

Ten Stories 高踞繁华街市之上。诚邀您莅临这片都市绿洲。我们特别呈现融汇本地食材与瑞士酒店特色原料的创意菜单，兼备共享拼盘与点菜服务。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  7,244 评论

客户意见评级 3.0/5

Yuying J. 家庭住宿 - 所有已确认评论

主要的问题就是浴室有点漏水，淋浴头不是很好，水很小，洗的不舒服，水漏出来了

Dear Ms. J., I hope you are doing well. Warm greetings from Swissotel Sydney. Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found the hotel’s location convenient during your visit. However, I am sorry to learn that several aspects of your stay did not meet your expectations. Please accept my sincere apologies regarding the issues you experienced in the bathroom, particularly the shower pressure and the water leakage. We understand how important a comfortable and well-functioning bathroom is to our guests, and I regret that this affected your experience. Your comments have been shared with our Engineering team so the shower and related facilities can be inspected and addressed. I am also sorry to hear that the WiFi connection and some elements of your overall stay did not meet your expectations. Your feedback is very valuable to us as it helps us identify areas where we can improve both our facilities and services. Thank you again for bringing these matters to our attention. We truly appreciate your feedback and hope we will have the opportunity to welcome you back in the future for a much improved experience. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

客户意见评级 0.5/5

Zhaoming W. 家庭住宿 - 所有已确认评论

以下为我在入住期间经历的关键问题： 1. 【问题一：设备维护存在严重问题，深夜发生水管爆裂】 • 时间：【2026年2月18日晚10点左右】 • 经过：【紧挨着2004室的水管突然发生爆裂，大量热水迅速涌进房间，浸湿地毯】 2. 【问题二：酒店毫无对于突发事件的应急处理能力】 • 时间：【2026年2月18日晚】 • 经过：【水管爆裂后，酒店工作人员要求我们快速收拾全部行李物品，到酒店大堂等候更换房间，但是不久后被告知酒店满房无法换房，可能需要换到其他酒店入住，但是在等待了2个多小时后，酒店告知我们仍旧回到原来的房间。当晚，我们回到房间入睡的时候已经凌晨1点多。次日一早8点，房间外的走廊里就启动排水机器，有巨大的噪音，影响我们休息。】 • 影响：【酒店在方案不确定的情况下就不断地折腾客人，一会儿要求客人收拾全部行李，一会儿又让我们在大堂长时间等待，导致我同行的长者和儿童都无法得到充分的休息，每个人都身心俱疲。而且，酒店并没有将地毯里的水清理干净，就要求我们回到原来的房间，导致我在房间内行走也如同走在水塘里，入住体验差到极点。】 3. 【问题三：突发事件后对于受影响的客人的安置、沟通不积极不主动】 • 时间：【2026年2月19日】 • 经过：【2月19日上午10点左右我们离开酒店，去动物园游玩，下午3点多回到酒店，发现房间未经打扫，我就电话要求酒店派人来打扫，等了许久无人前来，我再次去电要求房间打扫，最后来了一位负责客房清洁的工作人员，她告知我们她接到管理层的通知，20层的房间都不用打扫。我只好再去酒店前台问询，才获悉我们将要换去另一家酒店入住，酒店前台让我们尽快收拾行李，又要收拾行李！！！在这整整一天里，酒店既没有通过客房电话也没有通过手机与我联系（办理入住时我留了2个手机号码给酒店前台），告知我需要换酒店这件事。如果我没有主动询问或者晚上才回酒店，可能需要深更半夜收拾行李换酒店。】 4. 【问题四：礼宾部的工作人员对待客人的态度极其怠慢、敷衍】 • 发生时间：【2026年2月19日】 • 经过：【我们收拾完行李准备换酒店，但是门童只将我们的四个大箱子送到酒店一楼，就让我们自己搬运。另一家酒店距离瑞士酒店有3个街区，而且途中有不少上坡路段，我们愿意自己步行过去已经是不计较了，没想到居然还要我们自己搬运行李箱。在我非常气愤的表示拒绝后，酒店工作人员才不情不愿的用行李车帮我把行李箱推行至另一家酒店。】 以上情况已远远超出正常服务瑕疵范畴，给我造成了【情绪困扰/睡眠不足/负担增加/严重耽误行程】。更让我无法接受的是，水管爆裂事件发生后，酒店对于我们这样受到严重影响的客人居然是如此敷衍和怠慢的态度，完全不顾及客人的身体和感受。

Dear Zhaoming, Thank you for taking the time to share such detailed feedback regarding your recent stay at Swissôtel Sydney. We are truly sorry to read about the significant disruption caused by the burst pipe and the impact this incident had on your stay. Please accept our sincere apologies for the inconvenience, distress and lack of rest experienced by you and your family, particularly given the late-night disruption and the subsequent handling of the situation. While the pipe burst was an unexpected maintenance issue, we fully acknowledge that the response and communication you experienced did not meet the standards we aim to provide to our guests. We are especially concerned to hear about the delays in providing clear updates, the repeated requests to pack your belongings, and the confusion surrounding room cleaning and relocation. We also regret the experience you described when transferring to the alternate hotel, as the level of assistance provided should have been far more supportive given the circumstances. Please be assured that your feedback has been shared with our management team so we can review both the incident response and communication procedures to ensure situations like this are handled more effectively in the future. Your comments are taken very seriously as they highlight areas where we must improve. We truly regret that your experience left you with such a negative impression, particularly when travelling with elderly family members and children. Thank you again for bringing this to our attention. Sincerely, Michelle Holdsworth Front Office Manager

客户意见评级 4.0/5

Kai Z. 家庭住宿 - 所有已确认评论

电梯希望快点修完

Dear Mr. Z., I hope you are doing well. Warm greetings from Swissotel Sydney. Thank you very much for taking the time to share your feedback following your recent family stay with us. We truly appreciate your overall rating of 80/100 and your thoughtful comments. We are delighted to know that you found our location to be excellent and that you were satisfied with the cleanliness, check-out experience, and our hotel’s sustainability efforts. Your recognition in these areas is greatly appreciated and encouraging for our team. At the same time, we sincerely apologise for the inconvenience caused by the elevator maintenance during your stay. We fully understand how important ease of access is, especially when traveling with family, and we regret any disruption this may have caused. Please be assured that we are working diligently to complete the repairs as quickly as possible to enhance the comfort and convenience of all our guests. Your feedback regarding arrival, accommodation, WiFi, and overall service has been carefully noted and shared with the relevant departments as part of our continuous improvement efforts. We are committed to providing a smoother and more enjoyable experience on your next visit. Thank you once again for your valuable comments and for recommending us to other travelers. We look forward to welcoming you back in the future and providing you with an even better stay. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

客户意见评级 5.0/5

Qunxing G. 家庭住宿 - 所有已确认评论

卫生清洁，房间大，出行方便

Dear Qunxing, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and found our rooms spacious and clean. We look forward to welcome you back again very soon. Sincerely, Neenu Saxena Guest Experience Manager

客户意见评级 5.0/5

Man X. 家庭住宿 - 所有已确认评论

特别特别好，前台很棒，房间很棒，适合家庭出游

Dear Ms. X., Thank you sincerely for your kind and thoughtful feedback. We are truly delighted to learn that your experience at Swissotel Sydney was a memorable one. It is especially gratifying to know that our team members provided excellent service and that you found our rooms to be both comfortable and well suited for family travel. Your thoughtful remarks are deeply appreciated and serve as great encouragement to our entire team as we continuously strive to deliver exceptional service to our valued guests. We look forward to the privilege of welcoming you and your family back for another truly memorable and rewarding stay. Warm regards, Siyun Khadgi Guest Experience Executive Swissotel Sydney

其他网络用户评价我们的酒店

  • 3,245 评论 9.6/10 位置
  • 3,672 评论 7.5/10 房间
  • 3,705 评论 7.6/10 服务
  • 48 评论 4.8/10 上网
  • 1,436 评论 4.5/10 设施
  • 1,140 评论 6.8/10 清洁度
  • 959 评论 6.7/10 早餐
  • 461 评论 7.4/10 酒吧和饮品

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