悉尼瑞士大酒店

客户意见评级 (ALL 评级) 4.4/5 7,052 评论

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68 Market Street, 2000 悉尼, 澳大利亚

描述

酒店其他优惠

  • 全新翻修的五星级酒店，位于悉尼市中心。

  • 位于中央商务区，靠近标志性地标景点和专卖店

  • 室外温水泳池和屡获殊荣的水疗中心

  • 被列为世界遗产的布莱克思兰 (Blaxland) 宴会厅可举办 400 人的活动

  • 这家创意餐厅提供时令现代澳大利亚美食

我们的客房

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酒店位置

悉尼瑞士大酒店

68 Market Street
2000 悉尼
澳大利亚

GPS:-33.870635, 151.207363

电话
传真 +61 2 9238 8899

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Ten Stories

Ten Stories 高踞繁华街市之上。诚邀您莅临这片都市绿洲。我们特别呈现融汇本地食材与瑞士酒店特色原料的创意菜单，兼备共享拼盘与点菜服务。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  7,052 评论

TripAdvisor 评级  4.3/5  3,958 评论

卓越奖 2025

Perfect location. Central to main attractions, shopping and train stations.

Tripadvisor 评级 4.0/5

Michelle S 经 TripAdvisor 认证的评论

Staff were super helpful and friendly . Comfortable beds . Lovely spacious bathroom . Love the robe, slippers ,  coffee machine and free water. Lovely pool area and the water was perfect temperature. Foyer area was stunning . Nice entertainment Friday night.  Negatives were the extremely inappropriate music playing around the pool that was full of kids in the afternoon! Not all lifts and buttons were working so there was sometimes a wait to go up. Shower head didn’t move and was pointed directly at the door so you couldn’t really get in without wetting everything outside the shower! Pillows were way too soft for me. Ended up either a stiff neck. Rooms were a bit dated.

Location and style

Tripadvisor 评级 4.0/5

Therandomone Couples - 经 TripAdvisor 认证的评论

We had an enjoyable stay in the Swissotel. From check in to check out we could nor fault the service. The only thing I could fault is the lifts. Only 2 lifts working to take proper to their rooms. This was problematic on check out as the lifts were often quite full by the time they got to us. It too is over 20 min to get a lift. Both restaurant and room service were great, room was clean tidy and cool - which was a bonus in the Aussie summer hear. Location was great, restaurant and shopping close by We would stay here again

Dear Therandomone, Thank you for sharing your feedback and for rating your stay with us so positively. We are delighted to hear that you enjoyed the service from check-in to check-out, as well as the comfort of your room, dining experiences, and our central location. I sincerely apologise for the inconvenience you experienced with the lifts, particularly at check-out. Please note that we are currently undertaking a lift refurbishment program to improve efficiency and guest flow, and we appreciate your patience while this work is underway. Thank you again for your kind comments and for recommending Swissôtel Sydney. We look forward to welcoming you back for another enjoyable stay. Warm regards, Michelle Holdsworth Front Office Manager

Cross the street and stay at the QT

Tripadvisor 评级 1.0/5

alannalee 经 TripAdvisor 认证的评论

Overpriced average room, breakfast not included. If I'm staying elsewhere, I have been coming to Arches for years and this will be my last time due to the incompetent, argumentative bar staff. Enough is enough!

Dear alannalee, Thank you for taking the time to share your feedback. I am very sorry to read that your recent experience did not meet expectations and that you left feeling disappointed, particularly following your long-standing patronage of Arches. I regret to hear about your interaction with our bar team and appreciate you bringing this to our attention. This is certainly not the level of service or professionalism we strive to provide, and your comments have been shared with our management team for immediate review and follow-up. Regarding your accommodation, we understand that value and inclusions are important, and I am sorry that the overall experience did not reflect the premium standards associated with Swissôtel Sydney. We genuinely value feedback such as yours, as it allows us to identify areas where we must improve. Should you be open to discussing your experience further, we would welcome the opportunity to learn more and address your concerns directly. Kind regards, Michelle Holdsworth Front Office Manager

客户意见评级 3.0/5

Ting S. 家庭住宿 - 所有已确认评论

客房服务 清洁人员培训不足的感觉，几乎每一天都有没补齐全的客房补给，不是少给牛奶就是少给毛巾浴巾 或者用过的杯子不拿走也不清洁 也不给补干净的，浴袍拿走一件就不给补一件干净的回来了，拖鞋穿三天湿了留在需要更换的浴巾一起，也不给补新的，住了很久，清洁人员好像没有常识一样，质量那么差的拖鞋都脏了湿了还给放回原位给客人再穿三五天吗！少给牛奶打电话请补回来 着急用电话打了四次 等了二十分钟才来人送，明显工作沟通和整体效率很低，不符合五星级的标准 除了地理位置之外其他的都该降级了

Dear Mr. S., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the unacceptable housekeeping experience you encountered during your stay. Please accept our sincere apologies for the inconvenience and frustration caused. While we are pleased you found the location satisfactory, we deeply regret that the rest of your stay did not meet expectations. Your feedback is invaluable and helps us identify where we must improve. Your feedback is now shared with our housekeeping manager to further have a look at the processes and train the team. Warm regards Neenu Saxena Guest Experience Manager

Best 5 stars hotel in the heart of Sydney CBD. Glad I redeem my Suite Night Upgrade here as Accor Platinum Member

Tripadvisor 评级 5.0/5

LuciaPrihandini 经 TripAdvisor 认证的评论

Best 5 stars hotel in the heart of Sydney CBD. Glad I redeem my Suite Night Upgrade here as Accor Platinum Member. Comfy and spacious Executive Room with access to Executive Lounge, strategic location of the hotel itself with many access to public transportation and great amenities and wellness facilities including Purovel ones. Thank you so much Mr Yuta for efficient check in process, Mr Sabi & Mr Siyun Khadgi as Guest Experience Executive for the welcome amenities, Executive Lounge Level 9 staffs and to all Swissotel Sydney staffs for great services and hospitality.

Dear LuciaPrihandini, Thank you very much for taking the time to share such a wonderful 10/10 review following your recent stay at Swissôtel Sydney. We are truly delighted to read that you consider us the “best 5-star hotel in the heart of Sydney CBD” and that you enjoyed your Suite Night Upgrade as an Accor Platinum member. It is particularly pleasing to know that you found your Executive Room spacious and comfortable, and that you were able to make the most of our Executive Lounge, wellness facilities, and convenient location with easy access to public transport. These are all experiences we strive to deliver consistently for our guests. Your kind recognition of our team is greatly appreciated and will be shared with Mr. Yuta, Mr. Sabi, Mr. Siyun Khadgi, the Executive Lounge team on Level 9, and the wider Swissôtel Sydney family. They will be thrilled to know their efforts made such a positive impact on your stay. Thank you once again for your generous feedback and for choosing to stay with us. We look forward to welcoming you back for another memorable experience in the near future. Warm regards, Michelle Holdsworth Front Office Manager

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其他网络用户评价我们的酒店

  • 3,276 评论 9.6/10 位置
  • 3,705 评论 7.5/10 房间
  • 3,748 评论 7.6/10 服务
  • 47 评论 4.6/10 上网
  • 1,378 评论 4.6/10 设施
  • 1,152 评论 6.8/10 清洁度
  • 969 评论 6.8/10 早餐
  • 610 评论 5.7/10 性价比

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