悉尼瑞士大酒店

客户意见评级 (ALL 评级) 4.4/5 7,525 评论

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68 Market Street, 2000 悉尼, 澳大利亚

描述

酒店其他优惠

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

我们的客房

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酒店位置

悉尼瑞士大酒店

68 Market Street
2000 悉尼
澳大利亚

GPS:-33.870635, 151.207363

电话
传真 +61 2 9238 8899

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Ten Stories

非合约照片

Jpb 餐厅供应一系列取材当地的应季美食。菜肴经过精心设计，带领用餐者展开一段风味、色彩与品质的美食之旅，享受采用高品质食材烹制而成的精致美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  7,525 评论

TripAdvisor 评级  4.5/5  3,884 评论

Fantastic service and stay

Tripadvisor 评级 5.0/5

Tom T 经 TripAdvisor 认证的评论

Our stay with Swissotel was fantastic. The amenities were well kept as well. All staff were attentive and helped us out with anything we needed. The waitress we had at Archer's was able to recommend high quality drinks for us and even gave us a sample of her recommendation which was a very nice touch. The only improvement/suggestion I have is looking at a staggered checkout time. A couple of the days had us waiting 10 mins (no exaggeration) for a lift down to the lobby as there was a mass checkout. Overall a very good experience and aligns with what we have come to expect from the ALL group.

The hotel is nice, customer service was lacking.

Tripadvisor 评级 1.0/5

Jade T 经 TripAdvisor 认证的评论

I was overcharged, my membership was ignored. I was then double charged. I settled the bill after breakfast, I was told that the charges were pending and she will speak to her manager, I did note her name tag said training, when I later returned another lady came to help and they took my husbands physical card to pay, that said approved and the money left our account, we were then given a receipt of payment. Come Tuesday, $288 was charged to my card on file anyway. When I spoke to a manager she spent 10 minutes explaining that it’s too late now, I should pay a third time, and they will refund both previous payments. This was now almost $2000 for two nights when included parking that was paid separately, after a lengthy debate, I insisted they keep the card we used and just refund the card I had asked them not to use, the manager then begrudgingly said ‘well I’ll refund the card and I guess I have to trust you to pay through an emailed pay link when the money is refunded’. Money hasn’t been refunded as of yet, to either cards but I have been in contact with my bank who confirmed the money was taken out of the correct account. If this was an option, then I do not understand why I spent time on the phone being told this is an impossible request. I work with clients, I’ve had difficult clients, I was very careful with my tone and communication, but I also will not pay $900 on room service. Furthermore, breakfast one morning I was told my membership covered one breakfast, which, this isn’t my first time at the Swiss, this has always been the case, the second morning I gave my card and this was not applied. I sent an email regarding these issues, it was ignored. It was just a nightmare experience with management. We spend a lot of times taking staycations and travelling. This has to have been my worst experience, the way management was horrible. I am extremely upset that there has been no response, let alone any sort of apology. The attitude was very much, there was a mistake made so this is what you have to do.

Not much benefit from Accor Plus

Tripadvisor 评级 2.0/5

Hobartgirl 经 TripAdvisor 认证的评论

As an Accor Plus Gold member I have some inclusions. These include a room upgrade, early check-in and guest amenities. I spent one night in the Swissotel Sydney. When I arrived at 2pm they advised the room was not available yet and I was not able to upgrade. I had booked an Advantage King Room. They said they would ring when the room was ready. I went for a quick shop, had a coffee and waited.... At 3.25 (well after the check-in time) I went back to reception and wondered about my room. They had some trouble seeming to find my booking and despite being after check-in time I was told to wait again. I was then given a disability room. Seat in the shower, weird toilet and lots of grab handles. The room was rather cramped without a comfortable chair and a small desk area. The view was average. Not able to walk around the bed if the cupboard was open. Phone did not work unless you use the handsfree function. I had to call reception to have my luggage sent up. I then wondered about my Accor Plus amenities. I contact reception again. Sometime later a small box of chocolates was sent up. The QR room service system did not seem to work and I was worried about how many room service meals I had ordered. The air conditioning could not be turned off and was noisy. There was no compendium. An unusual system of needing two elevators to get to ground or your room. The hotel was handy for the theatre across the road. Overall, I am unsure if I received the room I booked and did not receive any Accor Plus gold inclusions (other than 4 little chocolates, which I had to ask for).

Great stay

Tripadvisor 评级 5.0/5

jtraveller20 商务住宿 - 经 TripAdvisor 认证的评论

First time staying at this hotel, won’t be my last. Stayed here for 4 nights and absolutely loved it! The welcoming lady at check-in allocated me a lovely, quiet corner room. I didn’t hear any outside noise, or from guests next door. The room was clean and had great storage. Bottled water was complimentary each day, my room did not have a Nespresso machine, I believe other room types might. The bathroom was a good size and had good water pressure. The bar, on the same level as reception, has a lovely happy hour with great cocktails. The hotel is situated in a fabulous location, so close to Darling Harbour and a short walk to the theatre and China Town. The team when you first walk in from the street is super helpful and friendly. Looking forward to spending 6 nights here in March. I totally recommend this hotel.

Great location, some inconsistencies with housekeeping

Tripadvisor 评级 3.0/5

kelKK 经 TripAdvisor 认证的评论

The experience was generally positive. Really grateful that we were granted early check-in since we arrived in Sydney in the AM after a red-eye flight. Location was great and room was well-sized. The proximity to most public transport options made it easy to move around. Malls nearby also meant food and shopping was easily available. What was NOT great was slight inconsistencies in housekeeping—I understand there was an alternate day towel change practice, but I think they didn't change our towels from Day 3-5. Our room would seem made up but our own little blanket and pillow (for child) would be left messy and randomly thrown on the bed, rather than folded and set properly. It left me wondering whether the team did come in to clean up. The bathroom fittings were also visibly old—hanger behind the door kept swivelling and couldn't keep anything on. The worst part of the experience was being charged A$21+ for unknown items hours AFTER check-out when we were told everything was fine at point of signing out. I had to write in to enquire and was told it was charges for minibar items that we totally did not touch at all. It's not ever in our family's practice to consume anything unless items were complimentary. In all my years of traveling for business and leisure, this is the FIRST time I've been "accused" or wrongly charged of items in such circumstances. I am shocked to say the least since Swissotel is a big name with great reputation. Your housekeeping team's SOPs clearly need some checks. To be honest, it has left a bad taste in the mouth. I might be cautious when considering a stay at any other Swissotel properties henceforth.

Dear YahweeK, Thank you for taking the time to review your recent stay at Swissotel Sydney. We appreciate your positive and constructive feedback regarding different aspects of your stay. Your comments pertaining to inconsistencies in our housekeeping service have been shared with our Executive Housekeeper for review. I am disappointed to learn you were overcharged for minibar items that were not consumed, I trust our team rectified this for you upon your contact to the hotel. Thank you again for your feedback we hope to welcome you back again. Warm regards, Michelle Holdsworth Front Office Manager

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其他网络用户评价我们的酒店

  • 3,080 评论 9.6/10 位置
  • 3,604 评论 7.9/10 房间
  • 3,783 评论 7.8/10 服务
  • 95 评论 4.9/10 上网
  • 1,114 评论 7.7/10 清洁度
  • 914 评论 7/10 早餐
  • 550 评论 5.8/10 性价比
  • 450 评论 7.5/10 酒吧和饮品

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。