悉尼瑞士大酒店

客户意见评级 (ALL 评级) 4.3/5 7,071 评论

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68 Market Street, 2000 悉尼, 澳大利亚

描述

酒店其他优惠

  • 全新翻修的五星级酒店，位于悉尼市中心。

  • 位于中央商务区，靠近标志性地标景点和专卖店

  • 室外温水泳池和屡获殊荣的水疗中心

  • 被列为世界遗产的布莱克思兰 (Blaxland) 宴会厅可举办 400 人的活动

  • 这家创意餐厅提供时令现代澳大利亚美食

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酒店位置

悉尼瑞士大酒店

68 Market Street
2000 悉尼
澳大利亚

GPS:-33.870635, 151.207363

电话
传真 +61 2 9238 8899

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Ten Stories

Ten Stories 高踞繁华街市之上。诚邀您莅临这片都市绿洲。我们特别呈现融汇本地食材与瑞士酒店特色原料的创意菜单，兼备共享拼盘与点菜服务。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  7,071 评论

客户意见评级 4.0/5

Haofang L. 朋友住宿 - 所有已确认评论

悉尼瑞士酒店干净宽敞有格调，机场轻轨可以直接到达附近，去悉尼主要景点均可步行到达，楼下就是商业街，购物方便。服务人员热情友好，房间清洁及时，就是泳池人略多。悉尼很喜欢的一处住宿点。

Dear Ms. L., Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed your stay at Swissôtel Sydney and found our hotel clean, spacious, and conveniently located. It’s great to know that our team made a positive impression and that you appreciated the easy access to Sydney’s attractions and shopping. We also appreciate your note about the pool and will keep this in mind as we continue to enhance our guest experience. We look forward to welcoming you back on your next visit to Sydney! Best regards, Maanvick Ganesh Assistant Manager

客户意见评级 3.0/5

Ting S. 家庭住宿 - 所有已确认评论

客房服务 清洁人员培训不足的感觉，几乎每一天都有没补齐全的客房补给，不是少给牛奶就是少给毛巾浴巾 或者用过的杯子不拿走也不清洁 也不给补干净的，浴袍拿走一件就不给补一件干净的回来了，拖鞋穿三天湿了留在需要更换的浴巾一起，也不给补新的，住了很久，清洁人员好像没有常识一样，质量那么差的拖鞋都脏了湿了还给放回原位给客人再穿三五天吗！少给牛奶打电话请补回来 着急用电话打了四次 等了二十分钟才来人送，明显工作沟通和整体效率很低，不符合五星级的标准 除了地理位置之外其他的都该降级了

Dear Mr. S., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the unacceptable housekeeping experience you encountered during your stay. Please accept our sincere apologies for the inconvenience and frustration caused. While we are pleased you found the location satisfactory, we deeply regret that the rest of your stay did not meet expectations. Your feedback is invaluable and helps us identify where we must improve. Your feedback is now shared with our housekeeping manager to further have a look at the processes and train the team. Warm regards Neenu Saxena Guest Experience Manager

客户意见评级 5.0/5

Junya W. 家庭住宿 - 所有已确认评论

服务人员态度好 比其他更高端酒店的态度更好 悉尼其他酒店因为雇佣了过多印度员工 印度员工明显对中国客人不好 希望你们保持下去 很喜欢你们的酒店

Dear Junya, Thank you for your positive feedback regarding our location and the exemplary service provided by our front desk and concierge staff. We take pride in our team's commitment to hospitality and appreciate your kind words. We look forward to welcoming you back to Swissôtel Sydney. Best regards, Siddoway Assistant Front Office Manager Swissôtel Sydney

客户意见评级 5.0/5

Kaiqi Y. 朋友住宿 - 所有已确认评论

整体很不错

Dear Kaiqi, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location and found your overall experience satisfactory. Your kind words motivate us to continue providing exceptional service to our guests. Best wishes, Siddoway Assistant Front Office Manager Swissôtel Sydney

客户意见评级 0.5/5

Jun Y. 家庭住宿 - 所有已确认评论

1，在行政酒廊遗忘了充电宝，再三向行政酒廊工作人员和前台工作人员反馈，均没有得到任何有效帮助。 2，办理入住非常困难，前台工作人员非常不专业。 3，房间紧邻电梯间，一晚上听着电梯上下。 4，明明下了两个订单，却只提供一次欢迎礼遇和欢迎饮料，但是却需要办理两次入住。

Dear Jun, Thank you for taking the time to share your experience. We sincerely regret that several aspects of your stay did not meet your expectations, and we truly apologise for the frustration and inconvenience this caused. We are especially concerned to hear about your missing power bank and the lack of effective assistance you received when reporting it. This is not the level of care or follow-up we expect from our team, and your feedback has been escalated to our management and security teams for further review. We also apologise for the challenges you experienced at check-in. Providing a smooth and professional arrival is extremely important to us, and we are disappointed that this was not your experience. Your comments have been shared with our front office leadership for coaching and improvement. Regarding the room location and noise from the lifts, we understand how disruptive this can be to a good night’s rest, and we regret that this affected your stay. In addition, we apologise for the confusion and inconsistency around your welcome amenities and multiple bookings — this should have been handled more clearly and efficiently. Thank you again for bringing these matters to our attention. We value your feedback as it allows us to improve, and we hope to have the opportunity to restore your confidence and provide you with a much better experience in the future. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

其他网络用户评价我们的酒店

  • 3,257 评论 9.6/10 位置
  • 3,682 评论 7.5/10 房间
  • 3,716 评论 7.6/10 服务
  • 46 评论 4.7/10 上网
  • 1,430 评论 4.5/10 设施
  • 1,144 评论 6.8/10 清洁度
  • 961 评论 6.6/10 早餐
  • 596 评论 5.7/10 性价比

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