Dear Mr. Jianmin, Thank you for your positive feedback regarding Swiss Hotel Sydney. We are pleased to hear that you are satisfied with the hotel's location and the cleanliness of the rooms. We look forward to welcoming you back on your next visit. Sincerely, Michelle Hodesworth Front Office Manager Swiss Hotel Sydney

Hi Cong, Thank you for your exceptional feedback. We are delighted to hear that you had an amazing stay and enjoyed our spacious rooms. We're also pleased that you joined us for breakfast at Ten Stories. With our live egg station and talented chefs preparing dishes to order, we strive to create a memorable dining experience for all our guests. Swissôtel Sydney has now successfully completed its comprehensive lift modernisation. Our upgraded lifts provide faster, quieter, and more comfortable access throughout the hotel, further enhancing the guest experience. We look forward to welcoming you back for another memorable stay soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Jie, Thank you for your exceptional feedback. We are delighted to hear that you had an amazing stay and enjoyed our prime location. Surrounded by shops, public transport, and theatres, our prime CBD location allows guests to easily explore and enjoy all that the city has to offer. We are pleased to share that Swissôtel Sydney has now successfully completed its comprehensive lift modernisation. Our upgraded lifts provide faster, quieter, and more comfortable access throughout the hotel, further enhancing the guest experience. We look forward to welcoming you back for another memorable stay soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Fei L., Thank you for your wonderful score and feedback. We are delighted to hear that you had an enjoyable experience and our staff were friendly. Our attentive staff will be delighted to hear your feedback and know that their service helped make your stay truly memorable. We are also pleased to share that Swissôtel Sydney has now successfully completed its comprehensive lift modernisation. Our upgraded lifts provide faster, quieter, and more comfortable access throughout the hotel, further enhancing the guest experience. We look forward to welcoming you back for another memorable stay soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Zhiting, Thank you for your wonderful feedback. We are thrilled to hear that you had an enjoyable stay and our central location in the heart of the CBD was convenient. Swissôtel Sydney has recently completed a full lift modernisation, providing a significantly enhanced experience with faster, smoother, and more reliable service. We would be delighted to welcome you back to experience the new improvements. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Ruoqi, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced during your stay. Your feedback will be shared with the team as we strive for excellence with our services and offerings. We truly value your comments, as they provide valuable insights that help us continually improve our guest experience. As part of our ongoing commitment to enhancing the guest experience, Swissôtel Sydney has also completed a major lift modernisation project, introducing a state-of-the-art system that improves speed, comfort, and reliability. We appreciate you sharing your experience and hope to have the opportunity to welcome you back in the future to provide a stay that better reflects the Swissôtel standard of hospitality. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear W., Thank you so much for sharing this lovely feedback following your recent family stay with us. We're delighted to hear you enjoyed our excellent geographical location, and it's wonderful that our team was able to prepare an extra sofa bed in anticipation of your family's needs as two adults and two children. That kind of thoughtful preparation is exactly what we strive for, and I will be sure to pass on your kind words to the team. Thank you again for your feedback, and we hope to welcome you and your family back again soon. Sincerely, Michelle Hodesworth Front Office Manager Swissotel Sydney

Hi Jing, Thank you for your fabulous feedback and score. We are pleased to hear that you and your family enjoyed their experience here at the Swissotel Sydney. We also would like to thank you for your patience throughout our lift refurbishment project. We are delighted to let you know that our two new lifts are now fully operational, providing a smoother, faster, and more comfortable journey throughout the hotel. We hope to have the opportunity to welcome you and your family back in the future. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Yang, Thank you for your feedback. It's lovely to hear you had a great stay and wished to stay longer. We are also delighted to hear that our central location was convenient for you during your stay. Surrounded by shops, public transport, and theatres, our prime CBD location allows guests to easily explore and enjoy all that the city has to offer. We sincerely apologise for any inconvenience caused by the lift delays during your stay and appreciate your patience and understanding. Swissôtel Sydney has recently completed a full lift modernisation as part of its ongoing investment in guest experience and hotel infrastructure. We look forward to welcoming you back soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Liren, Thank you for taking the time to share your feedback and experiences with us. We sincerely apologise for any inconvenience caused by our services during your stay and appreciate your patience and understandings. We truly value your comments, as they provide valuable insights that help us continually improve our guest experience. Your feedback will be shared with the housekeeping team for training purposes as we strive for excellence with our services and equipment. Swissôtel Sydney has recently completed a full lift modernisation as part of its ongoing investment in guest experience and hotel infrastructure. The new lift system delivers faster, quieter, and more comfortable access throughout the property and forms part of a broader programme of enhancements across the hotel. We look forward to welcoming you back in the future so you can experience these improvements firsthand. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Ms. W., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. We are delighted to hear that you enjoyed our convenient location, well-equipped guestrooms, and the warm service provided by our team. We appreciate your kind feedback and recommendation, and we are pleased to know you had a great experience with us. We have also noted your feedback regarding the WiFi connection speed and appreciate you bringing this to our attention, as we continually look for ways to enhance our guests' experience. Thank you once again for choosing Swissôtel Sydney. We always strive to accommodate our valued guests and deliver a memorable stay experience. We look forward to welcoming you and your family back in the future. Warm regards, An Nguyen Assistant Manager Swissôtel Sydney

Hi Kelly, Thank you for taking the time to share your feedback and experiences with us. We are delighted to hear that our reception team were friendly and were able to assist with your stay. We would also like to thank you for your patience whilst our Swissôtel Sydney has recently completed a full lift modernisation as part of its ongoing investment in guest experience and hotel infrastructure. We look forward to welcoming you back in the future so you can experience these improvements firsthand. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Yongqin, Thank you for your wonderful score. We are delighted to hear that you had an enjoyable stay and our central location in the heart of the CBD was convenient. Swissôtel Sydney has also recently completed a full lift modernisation, providing a significantly enhanced experience with faster, smoother, and more reliable service. We would be delighted to welcome you back to experience the improvements. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Lingqin, Thank you for sharing your feedback and for sharing your experiences. We are delighted to hear that you enjoyed your overall stay and our prime location. Surrounded by shops, public transport, and theatres, our prime CBD location allows guests to easily explore and enjoy all that the city has to offer. We sincerely apologise for any inconvenience caused by the lift delays during your stay and appreciate your patience and understanding. We truly value your comments, as they provide valuable insights that help us continually improve our guest experience. As part of our ongoing commitment to enhancing the guest experience, Swissôtel Sydney has also completed a major lift modernisation project, introducing a state-of-the-art system that improves speed, comfort, and reliability. We look forward to welcoming you back in the future so you can experience these improvements firsthand. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Ms Su Wenyu, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear your stay was pleasant overall and that our front desk team contributed positively to your experience. Thank you also for your valuable suggestion regarding Chinese-speaking assistance. We do have team members across our front office and other departments who speak Chinese, and we will always do our best to accommodate our guests whenever assistance is needed. Thank you once again for your kind comments and recommendation. We look forward to welcoming you back to Swissôtel Sydney in the near future. Warm regards, An Nguyen Assistant Manager

Dear C., Thank you for your positive feedback regarding our hotel. We are pleased to hear of your satisfaction with the location, service, and breakfast. We look forward to your next visit and wish you all the best! Neenu Saxena Customer Experience Manager

Dear Mr L., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. We are delighted to learn that you had such a positive experience with us and that you appreciated our convenient location and professional service. It is especially pleasing to know that all aspects of your stay, from booking to departure, met your expectations. Your kind recognition of our front desk team is truly valued. We will be sure to share your comments with them, as they take great pride in delivering warm and attentive service to all our guests. Thank you once again for your support and for recommending us so highly. We look forward to welcoming you and your family back to Swissôtel Sydney in the near future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Dear Liping Z., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you for taking the time to share your recent experience with us. We are delighted to hear that you were very satisfied with our facilities and service, especially the cleanliness of your room and our daily housekeeping. Your kind feedback is truly appreciated, and we are pleased that you also enjoyed our fitness centre, pool, and sustainability initiatives. At the same time, thank you for highlighting the issue with the elevators. We sincerely apologise for any inconvenience caused, and please be assured that your comments have been shared with the relevant team as we continue working to improve our guest experience. Thank you once again for your support and recommendation. We look forward to welcoming you back again in the future. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Dear Ms. Z., I hope you are doing well. Warm greetings from Swissotel Sydney. Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate you letting us know about your experience. While we are pleased to hear that you found our location convenient and that your arrival and departure processes went smoothly, we are very sorry to learn that the cleanliness and condition of the room did not meet your expectations. Please accept our sincere apologies for the issues you encountered, particularly regarding the damp feeling in the room, the air-conditioning vent, mould concerns, and the condition of the cabinet and carpet. This is certainly not the standard we strive to maintain for our guests. Your comments have been shared with our Housekeeping and Engineering teams for immediate review and follow-up. We take feedback like yours very seriously, and it helps us identify areas where improvements are needed, including room maintenance and preventive upkeep. We regret that this experience affected your overall impression of the hotel. Please rest assured that we are committed to addressing these concerns to ensure a more comfortable environment for our guests. Thank you again for your valuable feedback. We hope you will consider giving us another opportunity to welcome you back in the future and provide you with a much better stay. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney