悉尼瑞士大酒店

Dear Ms Su Wenyu, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear your stay was pleasant overall and that our front desk team contributed positively to your experience. Thank you also for your valuable suggestion regarding Chinese-speaking assistance. We do have team members across our front office and other departments who speak Chinese, and we will always do our best to accommodate our guests whenever assistance is needed. Thank you once again for your kind comments and recommendation. We look forward to welcoming you back to Swissôtel Sydney in the near future. Warm regards, An Nguyen Assistant Manager

Dear C., Thank you for your positive feedback regarding our hotel. We are pleased to hear of your satisfaction with the location, service, and breakfast. We look forward to your next visit and wish you all the best! Neenu Saxena Customer Experience Manager

Dear Mr L., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. We are delighted to learn that you had such a positive experience with us and that you appreciated our convenient location and professional service. It is especially pleasing to know that all aspects of your stay, from booking to departure, met your expectations. Your kind recognition of our front desk team is truly valued. We will be sure to share your comments with them, as they take great pride in delivering warm and attentive service to all our guests. Thank you once again for your support and for recommending us so highly. We look forward to welcoming you and your family back to Swissôtel Sydney in the near future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Dear Liping Z., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you for taking the time to share your recent experience with us. We are delighted to hear that you were very satisfied with our facilities and service, especially the cleanliness of your room and our daily housekeeping. Your kind feedback is truly appreciated, and we are pleased that you also enjoyed our fitness centre, pool, and sustainability initiatives. At the same time, thank you for highlighting the issue with the elevators. We sincerely apologise for any inconvenience caused, and please be assured that your comments have been shared with the relevant team as we continue working to improve our guest experience. Thank you once again for your support and recommendation. We look forward to welcoming you back again in the future. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Dear Ms. Z., I hope you are doing well. Warm greetings from Swissotel Sydney. Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate you letting us know about your experience. While we are pleased to hear that you found our location convenient and that your arrival and departure processes went smoothly, we are very sorry to learn that the cleanliness and condition of the room did not meet your expectations. Please accept our sincere apologies for the issues you encountered, particularly regarding the damp feeling in the room, the air-conditioning vent, mould concerns, and the condition of the cabinet and carpet. This is certainly not the standard we strive to maintain for our guests. Your comments have been shared with our Housekeeping and Engineering teams for immediate review and follow-up. We take feedback like yours very seriously, and it helps us identify areas where improvements are needed, including room maintenance and preventive upkeep. We regret that this experience affected your overall impression of the hotel. Please rest assured that we are committed to addressing these concerns to ensure a more comfortable environment for our guests. Thank you again for your valuable feedback. We hope you will consider giving us another opportunity to welcome you back in the future and provide you with a much better stay. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney