ノボテルロンドンエクセル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,593 件のレビュー

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ノボテルロンドンエクセル - Image 1
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7 Western Gateway, Royal Victoria Dock, E16 1AA ロンドン, イギリス

説明

ホテルのその他の情報

  • エクセルエキシビジョンセンター向かいの立地

  • ロイヤルビクトリア駅から徒歩3分

  • スタイリッシュな空間でゆったりと食事

  • あらゆるニーズに対応できるミーティングエリア

  • 全室でインターネット無料

当ホテルの客室

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ホテル所在地

ノボテルロンドンエクセル

7 Western Gateway, Royal Victoria Dock
E16 1AA ロンドン
イギリス

GPS:51.507933906029066, 0.0232424366007321

電話番号
ファックス +44 20 7540 9710

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

UPPER DECK RESTAURANT

ノボテルでは、味覚も楽しんでいただけます。カジュアルな雰囲気の中で、シンプルながら本格的なさまざまな郷土料理や多国籍料理をお楽しみください。何か召し上がりたい、または飲み物だけお望みの場合でも、当ホテルのレストランでは、ノボテルにしかない何かを見つけていただけることでしょう。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,593 件のレビュー

トリップアドバイザーの評価  4.2/5  3,629 件のレビュー

2025エクセレンス認証

Beautiful location but sadly bad experience due to my room being flooded prior to checkin

トリップアドバイザーの評価 3.0/5

davidiwanow トリップアドバイザー認証口コミ

The staff were wonderful on check-in and provided me with an upgraded room to a suite 248 which was appreciated. It was late and I watched a bit of TV and sat on the couch and talked to some friends on the phone when I was getting ready for bed I took off my shoes only to discover that I was standing in a pool of water. The carpet was soaked on both sides of the bed so at 1133pm I went downstairs to inform the front desk staff. The initial conversation seemed to feel more like I was being blamed for the flooding but he assured me that he would sort out moving me to a new room. I then went back upstairs and waited for almost an hour before I went back downstairs only to be informed that the other staff member went home and didn't pass on any details about the flooding issue. I then spoke to the front office manager who had just started and was standing next to the staff member when I reported the issue earlier but had apologized and advised that no handover notes had been made before they went home for the evening. I provided photos and video showing the extent of the flooding and in fairness the front office manager did quickly resolve the issue of finding me a new room so I could get some sleep. The new suite 748 was beautiful and I did get a good nights sleep but less sleep than I originally planned due to the late night room shuffle. These types of things happen and the front office manager did his best to resolve the situation but more care could be taken by staff to ensure rooms are ready for guest arrival and when an issue is raised to staff it's taken seriously the first time and they aren't blamed and ignored. The WiFi was fast at 100mb/s which is great and the location to London ExCel can't be beaten as it's just 150 meters away. There is Custom House DLR and Elizabeth line just a few minutes walk away. I would say the price/value for money and the location is really good it's just a shame that I had a bad guest experience. The noise level was almost zero which was rare for a central London hotel room.

Early check in by Catherine

トリップアドバイザーの評価 5.0/5

亦婷 朱 トリップアドバイザー認証口コミ

The location and service is good. The hotel looks really nice

Dear V8517QY_ Thank you, for your kind review. We’re happy to hear that you enjoyed the early check-in, our location, and the service. It’s great to know you found the hotel beautiful as well. We look forward to welcoming you back again soon! Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Spectacular stay

トリップアドバイザーの評価 5.0/5

Meharpal G トリップアドバイザー認証口コミ

Absolutely lovely night’s, Rayan was incredibly helpful! Room was stellar and food was amazing. Best value for money near Excel centre

Dear Meharpalg, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Rayan met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Very good

トリップアドバイザーの評価 5.0/5

Toby H トリップアドバイザー認証口コミ

5. Check in with Smith was excellent. He helped me a great deal. Acomodating and knowledgeable. I have stayed her many times and often check in is a bit hit or miss but today fantastic.

Dear Toby H, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Hospitality was good. Smit at the lobby guided us well.

トリップアドバイザーの評価 5.0/5

Preetam R トリップアドバイザー認証口コミ

Hospitality was good. Smit at the lobby guided us well. Food was decent enough and ambience was really good to experience!

Dear Preetamr2019, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,576 件のレビュー 9.3/10 ロケーション
  • 2,159 件のレビュー 6.8/10 客室
  • 2,389 件のレビュー 8.6/10 サービス
  • 36 件のレビュー 7/10 インターネット
  • 995 件のレビュー 6.3/10 清潔さ
  • 985 件のレビュー 5.9/10 快適さ
  • 838 件のレビュー 7.8/10 朝食

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周辺の他の施設

ロンドンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。