فندق إيبيس مركز التجارة العالمي دبي 3 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.8/5 596 أراء

فندق إيبيس مركز التجارة العالمي دبي - Image 1
فندق إيبيس مركز التجارة العالمي دبي - Image 2
فندق إيبيس مركز التجارة العالمي دبي - Image 3
فندق إيبيس مركز التجارة العالمي دبي - Image 4

الوصف

خدمات الفندق الإضافية

  • إمكانية وصول مباشر إلى مركز دبي التجاري العالمي

  • خدمة إنترنت لاسلكي مجاني

  • على بعد 15 دقيقة بالسيارة من مطار دبي الدولي

  • إمكانية الوصول سيراً على الأقدام إلى المترو مركز التجارة العالمي

  • حافلة يومية مجانية

الإقامات المتوفرة لدينا

موقع الفندق

فندق إيبيس مركز التجارة العالمي دبي

صندوق البريد رقم 9544, طريق الشيخ زايد
9544 دبي
الإمارات العربية المتحدة

نظام تحديد المواقع العالمي (GPS):25.223522, 55.284389

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مطعم
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • خدمة الغرف

TWINE RESTAURANT

Twine: Where food unites cultures, flavors, and stories from the Mediterranean, weaving a rich tapestry of taste and tradition in the heart of our gastronomic city. Welcome to the Med at Ibis WTC

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.8/5  596 أراء

تقييم TripAdvisor  4.0/5  1,724 أراء

2024 شهادة تميّز

Terrible front front office management

ملاحظة Tripadvisor 1.0/5

Reviewer387 تقييم TripAdvisor المعتمد

Absolutely terrible service at this hotel. Reception people couldn't care less about requests and complaints. Even 'front office' managers are dishonest and utterly useless. In particular a staff member called David Maina who simply fobs off people and attempts to hide issues from management. I have repeatedly asked for the email address of the GM and they all try to avoid giving it out. It appears that they are trying to hide their problems from senior management.

Dear Valued Guest, We are deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback regarding the service and interactions with our team members. Please accept our sincere apologies for any inconvenience or frustration caused. We want to reassure you that we take your concerns about the service and room cleanliness seriously, and we have already taken steps to address them internally. Please rest assured that our commitment to providing all our guests with the highest standard of service and hospitality remains steadfast. With regards to your request for the email address of our General Manager, we apologize for any miscommunication or delay in providing this information. Once again, we apologize for not meeting your expectations and appreciate you bringing these issues to our attention. Below, I leave my email address, and it would be my pleasure to personally assist you during your future stay in Dubai to make amends with the aim of enhancing your experience. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Best regards, Dynne Binua Director of Rooms julidinne.binua@accor.com

Very disappointed

ملاحظة Tripadvisor 1.0/5

theone1983 تقييم TripAdvisor المعتمد

I was surprised to learn that my sincere feedback regarding my stay at Ibis World Trade Centre was not accepted on booking.com so I decided to write here on tripadvisor. I am writing this review to express my disappointment and frustration. Unfortunately, my experience fell far short of satisfactory due to a combination of communication issues, including poor customer service, ongoing disruptive construction noise, and an alarming incident involving a receptionist accompanied by hotel security. First and foremost, the quality of customer service I experienced during my stay was substandard. The staff appeared disinterested and unresponsive to my inquiries and requests. While I understand that every establishment can have off days, the consistent lack of attentiveness and professionalism was disheartening. Furthermore, the continuous noise from the ongoing construction was highly disruptive, making it challenging for me to work, relax, and enjoy my stay. While I acknowledge the necessity of renovations, it would have been greatly appreciated to receive prior notification about the construction. This would have allowed me to make an informed decision on whether to stay at your hotel during this period. The most alarming situation occurred when a receptionist, accompanied by hotel security, approached my door and wrongly accused me of not settling my bill for the stay, insisting that I come to the reception right away. This accusation was completely baseless, as I had already settled the payment. The receptionist's behavior was unprofessional and offensive, leaving a lasting negative impression on my overall experience. I believe it is crucial to bring these issues to your attention, as I trust that your management prioritize guest satisfaction and strive to provide a pleasant stay. I sincerely hope that you will take appropriate measures to address these concerns and prevent similar incidents from occurring in the future. I kindly request that your hotel management consider my feedback and take the necessary steps to ensure an improved experience for future guests.

Dear Valued Guest, We regret any inconvenience encountered during your stay at Ibis World Trade Centre. Regrettably, we couldn't locate your reservation with the provided information. Moreover, there haven't been any renovation works since last summer. Nonetheless, your feedback is valuable to us, and we're keen to delve deeper into your concerns. Kindly share further details about your stay, including dates and reservation particulars, to facilitate our investigation. You can reach out to us using the contact information provided below. Thank you for bringing these matters to our notice. We're committed to addressing them promptly and ensuring your satisfaction. We eagerly await your response. Best regards, Dynne Binua Director of Rooms julidinne.binua@accor.com

موقع جيد

ملاحظة أراء العملاء 1.5/5

مجهول المسافرون بغاية العمل - تقييمات مؤكدة لفندق ALL

جيدة

Dear Mohammed, We're pleased to hear that you had a good stay and enjoyed our convenient location. However, we apologize for the longer than expected waiting time upon your arrival. Your feedback is valuable to us, and we will review our procedures to ensure a smoother check-in experience for our guests in the future. Thank you for sharing your thoughts, and we hope to welcome you back for another enjoyable stay soon. Best regards, Dynne Binua Director of Rooms

Amazing stay

ملاحظة Tripadvisor 5.0/5

Mohammed A تقييم TripAdvisor المعتمد

Amazing stay specially Mr Gamal and Ms Amal and Mohamed in the reception they are very helpful and room very clean near the metro and all you need is there all team are supporting and helping whatever you need you will get it.thanks team for that see you next time

Dear Mohammed, We are thrilled to hear about your amazing stay at our hotel! Your kind words about our Heartists Gamal, Amal, and Mohamed from the reception team truly warm our hearts. We're delighted that they provided you with exceptional service and assistance throughout your stay. It's fantastic to know that you found your room to be very clean and that our location near the metro was convenient for you. Our entire team is dedicated to ensuring our guests have a memorable experience, and we're delighted to hear that they supported and assisted you in every way possible. Thank you for your appreciation, and we can't wait to welcome you back for another wonderful stay! Best regards, Dynne Binua Director of Rooms

رائع بالموظفين الرائعين

ملاحظة أراء العملاء 5.0/5

Mohammed Z. المسافرون بغاية العمل - تقييمات مؤكدة لفندق ALL

أود التوجه بالشكر والعرفان والتقدير للانسة أمل على حسن معاملتها والمهنية الرائعة وزميلتها براجيا والزميل أيمن على حسن استقبالهم ومعاملتهم وأخص بالذكر الشيف الكوبي الذي يحضر بوفيه الافطار فعلا يستحق التجربة والعودة له دائما ، الاماكن لا قيمة لها دون موظفين رائعين يجعلون المكان رائعا وهذا ما أحببته في موظفي الفندق لديكم فقد جعلوني أحب المكان كثيرا وأرغب بالعودة له باستمرار ، شكرا أمل ، أيمن ، براجيا ، الشيف الرائع وموظفي الهاوس كيبنج شكرا لكم جميعا

Dear Mohammed Z., We greatly appreciate your kind words about our Heartists especially Amal, Pragya, Ayman, and the talented chef. We are delighted that their professionalism and hospitality have left a positive impression on you. At ibis World Trade Centre Dubai, we believe that excellent service is key to creating a wonderful stay experience for our guests. Your feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back soon. Best regards, Dynne Binua - Director of Room

بالاشتراك مع TripAdvisor

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