Dear Ammar, Thank you for your wonderful rating and for sharing your kind feedback. We are delighted to know that you enjoyed a comfortable and outstanding stay at Ibis One Central. We are especially pleased to hear that our heartist Yasser provided you with a warm welcome and took the time to explain the room amenities and the schedules for our dining, gym, and pool facilities. Your appreciation of Yasser's attentive and informative service is truly valued, and we will be delighted to share your kind words with him. Thank you for choosing Ibis One Central. We look forward to welcoming you back for another comfortable and enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Hamad, Thank you for your feedback and for appreciating our service and website. We sincerely apologize for the inconvenience caused by the water pooling in the bathroom and the unpleasant odor in the room. This is certainly not the standard we aim to provide. Your concerns have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much more comfortable experience on your next visit. Warm regards, Shubhangi Sharma Front Office Manager

Dear Manal, Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location. At the same time, we sincerely apologize for the unpleasant odor you experienced in the room and furnishings. This is certainly not the experience we aim to provide. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. We appreciate your valuable feedback and hope to have the opportunity to welcome you back to ibis One Central Dubai for a much-improved stay. Kind regards, Shubhangi Sharma Front Office Manager

Dear Mohammed A., Thank you for sharing your feedback and positive rating. We are pleased to know that you had a very good experience during your stay at Ibis One Central. Your kind feedback is truly appreciated and serves as great encouragement for our team to continue delivering excellent service. We look forward to welcoming you back again soon. Best Regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Mr. A., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your stay. It is disappointing to learn that the room did not meet your expectations due to the air conditioning, lack of towels, and the issue with the door lock. We also regret that, despite reporting these concerns to our Manager on Duty, the situation was not resolved to your satisfaction. We understand how frustrating it must have been to wait in the corridor for approximately an hour while the door lock was being repaired. Please accept our sincere apologies for not offering a room change at the time. Your comments have been shared with the team to review the handling of this situation and ensure we respond more proactively in similar circumstances. We appreciate your feedback and hope you will allow us the opportunity to restore your confidence in ibis One Central Dubai. Kind regards, Shubhangi Sharma Front Office Manager

Dear Khaled, Thank you for your wonderful review and perfect rating. We are delighted to hear that you enjoyed a comfortable stay and appreciated our high standard of service. Your kind appreciation for our Heartists Jamal and the Indonesian team member is truly valued and will be shared with them. We are especially pleased to know that their excellent service encouraged you to extend your stay with us. We look forward to continuing to welcome you and making your experience even more enjoyable. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Samira, Thank you for sharing your feedback. We are sorry to hear that your recent stay did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the room door issue, the unpleasant smell, and the delay in responding to your request for amenities. Your comments have been shared with the relevant teams for immediate review and corrective action to ensure better service and maintenance standards. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience in the future. Kind regards, Shubhangi Sharma Front Office Manager

Dear Badr, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed your stay and found your experience excellent. Your kind words are truly appreciated and serve as great encouragement for our team. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Zamzam, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed your stay and found the hotel clean, comfortable, and welcoming. It is especially rewarding to hear your kind appreciation for our heartist Filipina receptionist, whose professionalism and courteous service made a positive impression on your experience. Your comments are truly valued and will be shared with the team. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Moodhi, Thank you very much for your wonderful feedback and recommendation. We are delighted to know that you enjoyed your stay and appreciated the warm welcome and excellent service provided by our team. Your kind words are truly appreciated. A special thank you for recognizing Our Heartist Gamal Manna for his professionalism, courteous service, and attentive care. We will be pleased to share your compliments with him. We also sincerely appreciate your acknowledgment of our housekeeping team for their dedication to maintaining the highest standards of cleanliness and comfort throughout your stay. Thank you once again for your recommendation. We look forward to welcoming you back for another pleasant and memorable experience. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Alraad a., Thank you for sharing your feedback and for your positive rating. We are pleased to know that you had a pleasant stay and that our heartist, Jamal, Emma, Anas, and Aziz provided you with a warm welcome. Your kind recognition of our team is truly appreciated and will certainly be shared with them. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Mohamed S. Musbah Al Ketbi, Thank you very much for your wonderful feedback and recommendation. We are truly delighted to hear that you appreciated our location, value, and the warm hospitality provided by our reception team. Your heartfelt words regarding their smiles, kindness, professionalism, and excellent service mean a great deal to us and will certainly be shared with the entire team. It is always rewarding to know that our efforts to create a welcoming and memorable experience are recognized by our valued guests. We sincerely appreciate your kind comments and look forward to welcoming you back again soon. Best regards, Shobhangi Sharma Front Office Manager

Dear Khalid S. Hamid A.-Rahali, Thank you for your excellent rating and for sharing your kind feedback. We are delighted to hear that you enjoyed the new changes and improvements at the hotel. It is especially rewarding to know that our reception team made such a positive impression with their warm smiles and efficient service. Your special recognition of our heartists, Gamal, Yasser, Salma, and our Indonesian colleague is truly appreciated, and we will be pleased to share your compliments with them. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Desk Manager

Dear Khalid Al-Rouhi, Thank you for your excellent rating and for sharing your kind feedback. We are delighted to hear that you had a very good stay with us. Your special recognition of our heartists, Salma, Gamal, and Yasser from the reception team is truly appreciated, and we will be pleased to share your compliments with them. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front office Manager

Dear Z. K. Z. A. M., Thank you for your positive feedback regarding your stay at ibis One Central. We are pleased to know that you appreciated our convenient location, cleanliness, and tranquility. Your kind words about our staff member, Mr. Arvin, will be shared with him. Best regards, Shubhangi Sharma Front Office Manager

Dear Hamad I. A. M., Thank you for taking the time to share your experience at ibis One Central. I regret to learn that your stay did not meet your expectations due to the issues you faced with luggage assistance and the service provided by our team. At ibis, we aim to provide a comfortable experience for our guests, and it is concerning to hear that you felt burdened with carrying your belongings. We understand that luggage assistance is a standard expectation, and I appreciate your feedback on this matter. Additionally, I apologize for the delays you experienced with room service and your vehicle retrieval requests. We strive to be attentive and responsive, and it is disappointing to hear that we fell short during your visits. Your comments will be shared with our team for further review as we continuously work to improve our services. We value your feedback and hope you will reconsider your choice of accommodation in the future. Best regards, Shubhangi Sharma Front Office Manager

Dear Tamer G., Thank you so much for the wonderful rating! We're thrilled that you had an outstanding stay with us. Your feedback means a lot to our team, and we're delighted to know we met your expectations. We can't wait to welcome you back for another exceptional experience! Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Ashraf Al-Samman, Thank you for your excellent rating and for sharing your feedback. We are pleased to hear that you had a quiet and comfortable stay and appreciated our excellent location with easy access to transportation and nearby restaurants. We also appreciate your comment regarding the number of reception staff during arrival and departure times. Your feedback is valuable and will be reviewed with the team to ensure a smoother experience for our guests. We look forward to welcoming you back for another pleasant stay. Best regards, Shobhanji Sharma Front Office Manager

Dear Khaled, Thank you for taking the time to share your feedback with us. We are truly sorry to learn about your disappointment regarding the cancellation policy and the pricing of your stay. We completely understand how frustrating this situation must have been, and we regret that we were unable to meet your expectations on this occasion. Please allow us to clarify that all reservations are subject to the cancellation terms agreed at the time of booking, which are set by the selected rate plan and booking platform. However, your comments have been shared with our management team as we continuously review our policies to ensure fairness and transparency for our guests. We value your feedback, as it helps us improve, and we sincerely hope that you will consider giving us another opportunity to provide you with a more positive experience in the future. Best regards, Shubhangi Sharma Front Office Manager