Novotel Hong Kong Century

Customer review rating (ALL Rating) 4.3/5 1,682 reviews

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Novotel Hong Kong Century - Image 1
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238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • 1-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,682 reviews

TripAdvisor Rating  4.0/5  4,060 reviews

Certificate of excellence 2024

Great service

Customer review rating 5.0/5

Sunil S. C. Families - Confirmed reviews ALL

Awesome service and a pleasant stay right in the center of the city. The kids enjoyed the pool, and the staff is courteous. The concierge service was of great help. One feedback: if Indian food options could be added to the menu.

Dear Sunil Singh, Thank you for taking the time to review your stay. It fills us with pride to know that our commitment to the ALL - Accor Live Limitless loyalty programme is recognized and appreciated by our esteemed members such as yourself. Your high praise for our cleanliness standards and sustainable development initiatives is particularly gratifying, reinforcing our dedication to excellence and environmental responsibility. The positive remarks regarding our service, the enjoyment your family experienced with our pool facilities, and the assistance provided by our concierge truly reflect the essence of Novotel Century Hong Kong hospitality. We believe these experiences are fundamental to a memorable stay in the heart of the city. We have noted your suggestion for Indian cuisine options and understand the importance of offering a diverse culinary experience that caters to the preferences of our global guests. This valuable insight will be considered as we continuously strive to enhance our dining offerings. Rest assured, our team is dedicated to making each stay exceptional, and your feedback is instrumental in our ongoing efforts to improve. We are looking forward to welcoming you again. All the best! Ohad Tiktinsky, General Manager

Great Stay & Service

Customer review rating 5.0/5

Lou Business - Confirmed reviews ALL

We had a pleasant experience with a good room and great customer service. Manager Paul at the reception was of great assistance when we had questions.

Great all round choice

Customer review rating 4.0/5

Amanda K. Couples - Confirmed reviews ALL

Novotel is conveniently located in Wanchai, the staff are pleasant and exceptionally helpful and the hotel offers a very good breakfast.

Dear Amanda, We would like to thank you for this review about your recent experience in our hotel. It's delightful to hear that our prime location in Wanchai and the attentive service provided by our staff contributed positively to your stay. Our team strives to deliver exceptional service, and it's gratifying to know this was evident during your interactions, particularly with our concierge and reception team. We have noted your comments regarding the room furnishings and bathroom condition. While our guestrooms underwent refurbishment in 2017 and a minor touch-up in 2023, we are continuously reviewing guest feedback to guide potential future enhancements. Concerning the breakfast offerings, we appreciate your suggestion for a greater variety of teas and fruit juices. Your preferences will inform our ongoing efforts to enrich the breakfast experience for all our guests. At Novotel Century Hong Kong, we are proud to provide a comprehensive breakfast selection and are pleased it met your expectations. Our commitment to hospitality excellence is unwavering, and we hope to showcase further improvements tailored to guest satisfaction during your next stay. We hope to welcome you back. Best wishes, Ohad Tiktinsky, General Manager

Old but quiet hotel located in Wan Chai HK

Customer review rating 4.0/5

Henry K. Families - Confirmed reviews ALL

Overall, the hotel facilities are old but well maintained.

Dear Henry, Thank you for taking the time to review your stay. We are pleased to hear that you found our hotel facilities to be well maintained, reflecting our commitment to providing a comfortable stay for our guests. We regret to hear that the absence of noodle soup did not meet your culinary expectations. Your suggestion is valued, and we will certainly consider it as part of our continuous efforts to enhance our dining experience. Furthermore, it is disappointing to learn that certain aspects of our loyalty programme did not live up to your expectations, including the welcome drink, amenity, and room upgrade. Please be assured that recognition of our valued members is a priority, and we will review our procedures to ensure our guests feel appreciated. We also extend our apologies for any oversight with the late check-out and early check-in benefit. On a positive note, we are delighted that our Premier Lounge staff made a memorable impact during your visit, and we are proud of the high cleanliness standards maintained throughout our property. Additionally, we are thrilled to receive your commendation on our sustainable development initiatives, which are an integral part of our commitment to environmental stewardship. At Novotel Century Hong Kong, we are dedicated to creating memorable experiences, and it is feedback like yours that helps us continue to improve. We hope to have the pleasure of welcoming you back to our hotel, where we will strive to provide you with the exceptional service and hospitality that Novotel is known for. We are looking forward to welcoming you again. All the best! Ohad Tiktinsky, General Manager

Good Stay, Nice Location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Service was great.

Dear Guest, Thank you for reviewing your recent experience. We are heartened to learn of your appreciation for our location and the service you experienced during your stay. The team at Novotel Century Hong Kong strives to provide a convenient and comfortable environment for all our guests, and we are glad you enjoyed these aspects of our hotel. We note your comments regarding the variety of our breakfast buffet. While we endeavor to cater to diverse tastes and preferences, we are always seeking ways to enhance our offerings. The feedback we receive is a valuable part of this process, and rest assured, we are taking your suggestion into consideration for future improvements. Furthermore, we are delighted to hear that a member of our cleaning staff made a positive impact on your stay. Our dedicated team members are the cornerstone of our service, ensuring that our guests' experiences are memorable and pleasant. Your commendation has been shared with the team and serves as a wonderful encouragement to us all. It is also pleasing to see that you rate the cleanliness of our hotel highly, as we pride ourselves on maintaining high standards. We are committed to providing a clean and safe environment for all our guests. We appreciate your loyalty as a Silver member of the ALL - Accor Live Limitless programme, and we are grateful for your recommendation of the programme to others. Your support is invaluable to us, and we hope to continue exceeding your expectations in your future visits. We hope to welcome you back. All the best. Ohad Tiktinsky, General Manager

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Other web-users rate our hotel

  • 2,248 reviews 9.6/10 Location
  • 2,098 reviews 6.5/10 Room
  • 2,148 reviews 8.6/10 Service
  • 34 reviews 8.9/10 WiFi
  • 907 reviews 4.2/10 Comfort
  • 862 reviews 8.1/10 Cleanliness
  • 689 reviews 8.1/10 Breakfast
  • 619 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.