Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.3/5 1,724 reviews

Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.561432, -46.662891

Telephone +55 11 3089-7555

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our accommodation(s)

We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,724 reviews

TripAdvisor Rating  4.0/5  1,752 reviews

Good stay

Customer review rating 4.0/5

Thierry B. Business - Confirmed reviews ALL

The location is perfect and rate is very correct. Rooms are spacious. Breakfast is good and service at restaurant is above average. Bad experience at check out: the agent was not very savvy on the system , was too slow and inefficient

Dear Thierry B., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Customer review rating 4.0/5

Lusete A. Families - Confirmed reviews ALL

Gostei, do hotel.

Prezada Lusete. Agradeço muito pelos comentários sobre sua hospedagem em nosso hotel. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-la em breve no hotel Mercure SP Jardins. Atenciosamente, Daniela Pezzolato Gerente Geral Mercure Jardins

Really noise room

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I requested a quite room and I was allocated in a room facing Rua Agusta with motorcycle and buses the entire night. When I requested to change they allocated me in a room that's looks loke in renovation, old walls, TV broken, no power plug to charge my fone. It was a really bad experience.

Dear Paula De Campos M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Everything was perfect

Customer review rating 5.0/5

Hendrik P. Business - Confirmed reviews ALL

Very nice located with friendly people

Dear Hendrik. We are very happy about your comments regarding your hosting in our hotel. We are definitely going to share your experience with our team. Your feedback will be our motivation to have a better service. We thank you for sharing your comments with us and hope to see you back soon. Daniela Pezzolato General Manager Mercure Jardins

Very poor service, not recommended

TripAdvisor rating 1.0/5

Anonymech Business - TripAdvisor review

One of the worst customer service ever experienced, definitely not recommended. Check in was very poor, no help was given at check in at all. The service was terrible, not worth a 4 star hotel at all. Better service in a youth hostel than here. Many other options in São Paulo, don’t go here.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 498 reviews 9.6/10 Location
  • 811 reviews 6.6/10 Room
  • 770 reviews 7.1/10 Service
  • 26 reviews 4.2/10 WiFi
  • 445 reviews 7.2/10 Breakfast
  • 377 reviews 6.5/10 Comfort
  • 278 reviews 6.6/10 Cleanliness

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