Customer review rating (ALL Rating) 4.3/5 1,724 reviews
Mercure Sao Paulo Jardins
Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
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Access: 100 m / 0.06 mi 1 min walk
Access: 1 km / 0.62 mi 4 min walk / 6 min drive
Access: 4.99 km / 3.1 mi 15 min drive
Access: 15 km / 9.32 mi 30 min drive
25 BRL 25 BRL
Check-in from - Check out up to
Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.
We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 4.0/5
Thierry B. Business - Confirmed reviews ALL
The location is perfect and rate is very correct. Rooms are spacious. Breakfast is good and service at restaurant is above average. Bad experience at check out: the agent was not very savvy on the system , was too slow and inefficient
Dear Thierry B., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins
Customer review rating 4.0/5
Lusete A. Families - Confirmed reviews ALL
Gostei, do hotel.
Prezada Lusete. Agradeço muito pelos comentários sobre sua hospedagem em nosso hotel. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-la em breve no hotel Mercure SP Jardins. Atenciosamente, Daniela Pezzolato Gerente Geral Mercure Jardins
Really noise room
Customer review rating 0.5/5
Anonymous Business - Confirmed reviews ALL
I requested a quite room and I was allocated in a room facing Rua Agusta with motorcycle and buses the entire night. When I requested to change they allocated me in a room that's looks loke in renovation, old walls, TV broken, no power plug to charge my fone. It was a really bad experience.
Dear Paula De Campos M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins
Everything was perfect
Customer review rating 5.0/5
Hendrik P. Business - Confirmed reviews ALL
Very nice located with friendly people
Dear Hendrik. We are very happy about your comments regarding your hosting in our hotel. We are definitely going to share your experience with our team. Your feedback will be our motivation to have a better service. We thank you for sharing your comments with us and hope to see you back soon. Daniela Pezzolato General Manager Mercure Jardins
Very poor service, not recommended
TripAdvisor rating 1.0/5
Anonymech Business - TripAdvisor review
One of the worst customer service ever experienced, definitely not recommended. Check in was very poor, no help was given at check in at all. The service was terrible, not worth a 4 star hotel at all. Better service in a youth hostel than here. Many other options in São Paulo, don’t go here.
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price