Century Old Town Prague - MGallery

This is a very nice beautiful hotel. The staff make you feel welcome and take the time for you. Arriving in the hotel we got a nice welcome surprise at the room with cookies and fresh fruit. The rooms are beautiful and have a good setup. The only thing that i can think of is that the bathroom is quite small.

We stayed here for 6 nights and had a 4/5 star experience. The staff (front desk, room service, and restaurant) make you feel like royalty. They are very kind and helpful. The building itself is very beautiful inside and very clean and well organized. The location could not be better (10-25 min walk to most attractions), and a 10 min Uber ride to the train station. The room was spacious, quiet (we had the courtyard view room), the A/C kept the room cool, very clean, and had all the amenities one could wish for. My only issue was the bed. The bed had a worn mattress and it sunk in when we laid on it. Very hard on the back. I would have given this place a 5 star review if it wasn’t for the bed/mattress being worn. We had lunch and dinner at the restaurant and the food and service were both outstanding. We didn’t have the breakfast as we felt it was too expensive at $22 per person.

Staff bith at the reception and in the restaurant were very friendly and helpful. The rooms are charming and the location in the centre of things is convenient. The hotel has a true boutique character. In the face of this a few things should be improved: on the ground floor, the men's toilet door is at times so hard to open it seems locked. The hidden handles on the closets in the rooms are sharp metal profiles that can easily hurt your hands (happened to both my wife and me). The shampoo and conditioner bottles have tiny lettering and they cannot be opened when wet. One has to step out of the shower, dry ones hands, and then open the bottle cap. These things are out of place in what can easily be a stunningly great experience.

Beyond the hotel's perfect location, the hotel is of a very high standard. The building of the hotel, as well as of course the interior of the hotel, really gives you the feeling of a palace. Magnificent history from every direction. Each and every one of the staff members gives you the feeling that you are at the center - they are all professional, courteous, patient, helpful and pleasant-mannered. The breakfast is really delicious and every detail, like the whole hotel, is meticulous to the last detail. I have recommended the hotel to my friends and colleagues and of course I would love to recommend the hotel in this review. I would love to be back there soon.

Tiny dirty rooms, awful rude service, hugely overpriced. We arrived and waited for the 3 receptionists at check in to acknowledge us for 20 minutes! We said hello waved smiled but the didn’t even look up!!! Had 3 standard rooms, 2 were an ok size the third was so small it only had one bedside light. The air conditioning was broken and it was a 40 degree weekend in Prague. This room had the previous occupants toiletries and hair still covering the bathroom so not covid safe in anyway. The rooms carpet was disgustingly stained as the duvet cover also had questionable marks on it. The location is good but there’s so many hotels nearby that are much better value for money. I wouldn’t recommend at all.