Novotel Praha Wenceslas Square

Check in staff was not welcoming at all. Breakfast was good but chef was always late for egg station. Had to call her everytime. Many times burnt the eggs. Room cleaning lady didn't vacuumed the room for 1st 3days, everytime made excuse that I'll come back with vacuum and never did.

The Novotel is conveniently located close to Wenceslas Square and to the Metro station Pavlova. There are a few restaurants in the area, but for more selection one has to go to Wenceslas Square. There should be laundry service during the entire work week. It was only on Tuesday and Thursday and the week I was there, Tuesday was a Holiday. So I continued with "unwashed" clothes.

This is an excellent example of just how good the Novotel brand can be - it is of course comfortable clean and calm as you would expect. It's the details which lift it above though along with a very helpful and efficient staff. Jane is in charge of ensuring that breakfast is a seamless and substantial start to the day with Lucy and the always on the move Elena on top of making certain that nothing ever runs out whether it's the milk or plentiful fruit bowl. There are clever touches like the five juice machine that automatically replenishes itself with large bottles and decent sized glasses provided. There are two Douwe Egberts coffee machines side by side with one in particular delivering strong black coffee in (again decent sized) mugs which dispenses fast and doesn't leave the many guests waiting in a queue. Small honey packets to substitute for sugar a nice touch. I had a balcony room which was fantastic - massive space outside, super fast wifi and a great TV that included BBC World which was much appreciated after having just come from another Novotel property that had a fabulously huge pin sharp screen but lacked either BBC World or CNN - especially in these fast moving news times that's a big miss and where detail is so vital. I especially liked the points rewarded for choosing not to have the room cleaned, the plentiful storage and powerful shower pressure. The location is great with an easy walk to many of Prague's wonderful attractions and a good underground train station just a few steps away allowing for simple access to the vast city. The reception staff were all exceptionally friendly and helpful - altogether a very impressive stay!

We stayed 4 nights visiting Prague with two young children. The hotel is centrally located and caters to both leisure and business travellers. Rooms are comfortable, clean and the service was excellent. We loved the pool, sauna and bar areas! The entertainment area is a welcome feature for families traveling with children. Thank you for a great stay!

Hotel is located not far from the city. You can reach very easy the Wenceslas square and the Charles bridge.Perfect room. The breakfast was excellent! The only disadvantage is that the parking rate is high.