Sofitel Warsaw Victoria 5 星

客户意见评级 (ALL 评级) 4.7/5 2,468 评论

保证最优惠房价
Sofitel Warsaw Victoria - Image 1
Sofitel Warsaw Victoria - Image 2
Sofitel Warsaw Victoria - Image 3
Sofitel Warsaw Victoria - Image 4
ul. Królewska 11, 00-065 Warsaw, 波兰

描述

酒店其他优惠

  • 18 间会议室以及可容纳多达千人的宴会厅

  • 设有照明泳池、全天候开放的健身房与提供按摩和护理的 Victoria Wellness 康体中心

  • 备受赞誉的 La Brasserie Moderne 配有开放式厨房，提供时令菜单

  • 优选自助早餐

  • 金钥匙 (Clefs d'Or) 礼宾服务

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

Sofitel Warsaw Victoria

ul. Królewska 11
00-065 Warsaw
波兰

GPS:52.240074, 21.013284

电话
传真 +48 22 657 80 57

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  2,468 评论

TripAdvisor 评级  4.6/5  5,248 评论

卓越奖 2025

Unexplained extra charges and poor complaint handling

Tripadvisor 评级 1.0/5

Lars B 经 TripAdvisor 认证的评论

I booked a Prestige Suite at Sofitel Victoria in Arschau. The room, breakfast, and a late check-out were all fully prepaid in advance. A few days after my stay, I noticed that the hotel had charged my credit card an additional amount of over €200. There was no prior notification or clear explanation for this charge. When I contacted the hotel, I initially received a vague and unclear invoice that did not adequately explain the amount. Only later was I informed that six additional breakfasts had allegedly been charged. This is not understandable, as breakfast had already been included and prepaid. This was followed by a prolonged email exchange. Several times I was informed in writing that the amount had been refunded. However, more than four weeks later, no refund has been credited to my account. Instead, I was granted points in the Accor loyalty program, as if I had paid only around €170 for my stay..... In summary, I found the billing process to be intransparent and the handling of my complaint to be unprofessional. For a hotel of this price level and brand, I expected a clear, timely, and transparent resolution. Unfortunately, I cannot recommend this hotel and will not stay here again.

Christmas markets

Tripadvisor 评级 4.0/5

laurai356 经 TripAdvisor 认证的评论

I struggled to pick this hotel because there was so many nice options in Warsaw however ultimately decided on this one primarily due to the location for the Christmas markets. Location I would say the location was pretty good. It was located just off Krawkowskie Prezedmiescie which is essentially the main strip and it is beautifully decorated at Christmas. It is a 15 minute walk to the castle Square where the Christmas tree is and then a further couple of minutes or so to the old town square where the Christmas market with ice rink is. The city is very accessible though with buses and trams so actually staying further out wouldn’t really have been an issue. You can get the 175 bus from the airport or get a Bolt for less than £10. This hotel isn’t immediately in the old town though. Breakfast Breakfast was pretty good, buffet style, comfortable and spacious, only one coffee machine though, sometimes they would take a coffee order for you but it was hit or miss. Rooms Room was spacious, beds very soft too soft for me. Bit dated compared to modern hotels now- tv not a smart tv, no real mod cons. Had a bath though which was great after a day exploring. Cleaning service wasn’t great to be honest for a 5 star hotel, no shower gel when I arrived, assumed it would be replenished the next day, it wasn’t I had to call and ask. Ran out of loo roll at one point as it wasn’t replenished and the coffee/milk wasn’t replenished after the first use. No English breakfast tea bags in the room or at breakfast ( loose leaf tea) but you can ask and staff will give you some to take to your room. No main light, mainly lamps so room wasn’t very bright and no desk/chair for working so bear in mind if you are going for business. Swimming pool/gym Nice relaxing pool, water wasn’t the warmest, nice comfy pool beds. Decent gym space. Christmas vibes I chose this hotel because of its location to the Christmas markets, the location was pretty good but as I said you can easily use public transport to get around. The Christmas market was biggest at the palace of science and culture. The one in the old town has the ice rink but not many stalls just mulled wine and drinks. I was a bit let down by the Christmas decorations in the hotel, some fairy lights and an arty looking Christmas tree sculpture thing, no actual Christmas tree. When you go to stay in a hotel at Christmas you want all the festive vibes. I think they have since added a couple of trees since but I felt it was a bit lack lustre. It felt more like a conference hotel than a romantic cosy spot. They had a bit corporate Xmas party one night and I was worried we would get woken up late but fortunately didn’t. It was a nice hotel though it did the job overall we looked forward to returning there each night so a solid overall hotel in a good location just missing the wow factor The BEST coffee spot was Cor coffee just down the road.

Horrible room service

Tripadvisor 评级 1.0/5

Saed K 经 TripAdvisor 认证的评论

Poor breakfast and horrible room service. It took them 2 hours to get the order they never said that they will be late . Front desk did not put me through to duty manager !.. I have booked two suits and still no attention. I do not recommend this hotel I am also dubious how it got 5 star status.

5 stars should be 4.

Tripadvisor 评级 3.0/5

Marta A 经 TripAdvisor 认证的评论

The prime location and the nice view over the square won’t cut it, I’m afraid. The reception desk was besieged when we arrived, the lines never-ending, the whole bar area crowded as well. The suite felt very small (sure, partly due to the 70’s architecture), the room service took an outrageous hour and two phone calls to arrive, and overall, there’s something not-so-very luxurious about the furnishings and the bathroom. Stayed only one night, but it should have been enough to impress. It hardly did.

Dogs barking in rooms - check before you book. Nightmare and unhygienic.

Tripadvisor 评级 2.0/5

hilary c 经 TripAdvisor 认证的评论

Disappointing - Be aware that this is a VERY DOG FRIENDLY hotel. I had been in my room 20 minutes and was disturbed by barking! I was even more dismayed to find out that all the rooms on the floor I was staying in accommodate dogs - which was evident by the smell and the marked and chewed furniture ( I have photos which I will upload). I was offered another room on a lower floor that the receptionist thought no dogs could go. This needs to be advertised and transparent @Sofitel Warsaw! Not impressed!

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,319 评论 9.5/10 位置
  • 1,475 评论 8.2/10 房间
  • 1,842 评论 8.8/10 服务
  • 27 评论 7.5/10 上网
  • 979 评论 9.4/10 早餐
  • 772 评论 9/10 食物
  • 568 评论 8.6/10 氛围
  • 447 评论 8.1/10 清洁度

支持方 Trustyou

我们在附近的其他酒店

我们位于 华沙 的所有酒店
法律信息 PDF

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。