华沙维多利亚索菲特酒店 5 星

客户意见评级 4.6/5 6,234 评论

+ 25 服务
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酒店其他优惠

  • 华沙中心量身定制的会议选项

  • 高品质休闲和锻炼

  • 美味美食体验

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 14h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 可携带宠物付费服务
  • 按需婴儿看护
  • 全禁烟宾馆
  • 使用空调
  • 接待处全天候开放
  • 提前入住/延迟退房付费服务
  • 洗衣房
  • 自动提款机
  • 行李员
  • 礼宾服务
休闲和活动
  • 室内加热游泳池
  • 健美中心
  • 护理
  • 按需婴儿看护
餐饮
  • 早餐
  • 2 餐厅
  • 1 酒吧
  • 客房服务
商务服务
  • 18 会议室
  • 研讨会/会议
  • 自助商务中心
  • 提供复印/打印服务
信息短信

Your hotel is temporarily closed. We look forward to welcome you back real soon. Meanwhile, do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/contact.shtml

酒店位置

华沙维多利亚索菲特酒店

Krolewska 11
00-065
华沙
波兰

电话: +48226578011

传真: (+48)22/6578057

联系电子邮件

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • AUTOBUS :  175 or 116 UNIWERSYTET BUS STATION

  • METRO :  ONE SWIETOKRZYSKA

  • 乘飞机

    Lotnisko Okecie 达到 9公里 / 5.59 英里

  • 乘火车

    WARSZAWA CENTRALNA 达到 2公里 / 1.24 英里

GPS :52.240074, 21.013284

我们的客房

我们的酒店设有 366 间高雅舒适的客房,分布在 5 个楼层,包括 76 间豪华房和 33 间套房。客房配有液晶电视、豪华 MyBed 寝具和免费高速无线网络。

经典房,配备 1 张特大床

  • 最多人数: 2
  • 面积: 从 27 / 291 sq ft

经典房,配备 2 张单人床

  • 最多人数: 2
  • 面积: 从 27 / 291 sq ft

高级房,配备 1 张特大床,位于较高楼层

  • 最多人数: 2
  • 面积: 从 27 / 291 sq ft
  • 景色: 位于城市边, 位于庭院旁边 *

* 视情况而定

  • 浴袍
  • 咖啡/茶器具
  • 直拨电话
  • 迷你酒吧

高级房,配备 2 张单人床,位于较高楼层

  • 最多人数: 2
  • 面积: 从 27 / 291 sq ft
  • 景色: 位于城市边, 位于庭院旁边 *

* 视情况而定

  • 浴袍
  • 咖啡/茶器具
  • 直拨电话
  • 迷你酒吧

豪华房,配备 1 张特大床,可欣赏 Pilsudski 广场景观

  • 最多人数: 2
  • 面积: 从 27 / 291 sq ft
  • 景色: 拥历史景观 *

* 视情况而定

  • 浴袍
  • 咖啡/茶器具
  • 直拨电话
  • 迷你酒吧
客房

酒店餐厅和酒吧

LA BRASSERIE MODERNE

美食类型: 国际

我们的餐厅是传统法国啤酒馆的现代演绎,提供精选最精致的时令食材烹制而成的奢华菜式。餐厅设有开放式厨房,我们的客人可亲眼见证菜肴的烹制过程。

午餐

12:00 - 16:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

16:00 - 23:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

KITCHEN GALLERY

美食类型: 国际

在我们温馨的餐厅开始一天的美好生活,您将享受宾至如归的体验。我们提供包含品种繁多的波兰菜和国际菜肴的自助早餐以及非常适合带孩子的家庭享用的周日早午餐。

午餐

06:30 - 10:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

VICTORIA LOUNGE

非合约照片

我们的酒吧充满活力,可饱览皮苏特斯基广场美景,是举办温馨聚会或商务会议的理想场所。这里还供应上好的开胃酒和烈酒。

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:18

  • 最大面积:796 平方米

  • 最大容量:700 个人

  • 最大宴会容量:500 个人

了解更多信息


华沙维多利亚索菲特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.6/5

6,234 评论

設備完善但服務有待加強

客户意见评级 4.6/5

Gavin 单人住宿 - 12/01/2020 所有已确认评论

喜歡飯店的設施以及位址,早餐是個享受,只有前台服務非常不符合該飯店5星的標準

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Majerowicz Guest Relations Specialist

本來不錯的體驗給一名員工毀了

客户意见评级 4.6/5

W. S. L. 情侣住宿 - 06/01/2020 所有已确认评论

整體上不錯的體驗給一位員工破壞了. 我知道我只是個金卡會員所以對待遇沒有很大期望, 但當我辦理入住時接待處這位員工花了不少時間向我形容酒店在房間內準備了多少多少令我驚喜的地方. 所以我抱著期望的心情進房發現除了兩執薑餅外什麼都沒有. 這也罷了. 但我感覺如果酒店沒準備給客人多少待遇, 那就不如不說話比較好. 其次是第二天我回房間時發現房卡控制不到升降機. 我到接待處一位員工幫我重做兩張卡, 能用升降機了但發現開不到房門. 所以我再次回到接待處. 這次遘遇上幫我辦理入住把話說得天花龍鳳的員工. 我告訴他房卡開不到門. 然後他問我要了護照查看後用很不耐煩的語氣告訴我的房間是503, 然後直接把房卡交回我叫我上樓再試 我告訴他我記得自己房號, 而且是剛試了不行才下來. 他給了我一個非常難看的表情然後把房卡重做一次交給我. 一臉不爽. 我不知道重做兩張房卡大概15秒的時間有多困難及麻煩. 但我從來沒想過在索菲待會遇到這種待遇. 他應該感謝我英文不太好不能當場投訴他. 就是因為這一個人把其他員工的友好和樂於幫忙的印象全毀了.

Dear Mr. L., First of all I wish to thank you on behalf of the entire Sofitel Warsaw Victoria team for taking the time to give feedback following your recent stay with us. Please accept my sincerest apologies if the conditions of your stay have not meet your expectations. I am extremely sorry to read that your experience with us was not entirely satisfactory and that you felt disappointed with the service quality presented at the front desk. Please be assured that the service you have experienced does not coreespond to the desired service we are dedicated to offer to each and every Guest. I also very regret to learn about the techical difficulties you have encountered with the room key, such situation should not have a place at our hotel area. I wish to apologies for any discomfort this situation may have caused you. Please be assured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay for our Guests. Accoring to your concerns due to the missing upgrade, I am very sorry if the room standard you were upraded to did not meet your expectations and you could not see any differnce between the classic room you have been reserved. Thank you once again for bringing all these remarks into our consideration. We all hope that you will give us the chance to restore your confidence in our services by providing you with an excellent service quality and the room standard which will fit your likings. Please be me know about your next planning visit to Warsaw then I will take a necessary steps to secure the comfort of your stay. Yours sincerely, Małgorzata Badełek Guest Relations Manager

不符合我的期待

客户意见评级 4.6/5

Scott 情侣住宿 - 11/01/2019 所有已确认评论

以往對Sofitel的品質一直很有信心,但這次入住卻讓我改觀了。 首先進房後就發現地上及床上不只一處有花生碎屑,跟前台說請人去打掃,前台一句抱歉也沒說,雖然事後有打掃乾淨,但感覺實在不是很好。 另外房內的暖氣不足,是這趟歐洲旅程住的飯店中最冷的一間。 浴室排水設計不良,稍微積水就容易灑到外面去。 洗臉槽也無法順利排水,都要親手去抓開排水閥才能排水,不抓又卡住不排水了。 大致上遇到了這些問題,雖然問題不大,但卻是讓入住的感受不是很好,畢竟對於Sofitel的軟硬體設施都有較大的期待。

Dear Mr. C., First of all, I wish to thank you for sharing your thoughts following your recent stay with us at the Sofitel Warsaw Victoria. We take feedbacks very seriously as we aim to constantly improve the quality of our services to provide the most enjoyable and memorable stay to our Guests. I am very sorry to learn that you have encountered some technical difficulties with the heating system in your room. Moreover, I truly regret to hear that the conditions in which you found your room have not been to the high standards of the service we are dedicated to offer to each and every Guest, and I apologies for any inconvenient it has caused during you stay. Please rest assured that I have passed along your feedback to the adequate department in order to assure that this situation does not occur in the future. Please accept our most sincere apologies if the standards of our room have not been to your expectations, and I truly hope that your stay with us has nonetheless been an enjoyable one. On behalf of the entire Sofitel Warsaw Victoria team, I truly hope that your previous experience with us will not discourage you to visit our hotel again and that we will have the opportunity to provide you with the high quality of service and accommodation that represents the standards of Sofitel. Yours sincerely, Małgorzata Badełek Guest Relations Manager

整体很好,环境超出预期

客户意见评级 4.6/5

梁. 情侣住宿 - 23/08/2017 所有已确认评论

贵酒店服务很好,环境一流,地段非常棒,直接可以走去老城景区。服务员也积极配合客户解决问题,唯一的就是觉得住的床垫有种要往外倾斜的感觉,所以不是睡的很好

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We feel sorry that your sleep comfort wasn't good. It is possible to have as many layers on a bed as possible so as to adjust the level of softness to one's preferences. Please, be so kind to inform us how many layers on your bed you would like to have during your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager
客户意见评级 4.6/5

匿名 商务住宿 - 19/04/2016 所有已确认评论

服务周到 入住效率高

客户意见评级 4.6/5

匿名 朋友住宿 - 13/12/2015 所有已确认评论

服务人员有礼貌,挺好的,房间很好,见到桌上的生日卡感觉很好,只是有点失望因为我曾特意发电邮改了房间,要两张床的房间,不要大床房的,那是收到电邮说办好了,可是房间还是大床的。

我们最新的 20 评论

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