华沙维多利亚索菲特酒店 5 星

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Majerowicz Guest Relations Specialist

Dear Mr. L., First of all I wish to thank you on behalf of the entire Sofitel Warsaw Victoria team for taking the time to give feedback following your recent stay with us. Please accept my sincerest apologies if the conditions of your stay have not meet your expectations. I am extremely sorry to read that your experience with us was not entirely satisfactory and that you felt disappointed with the service quality presented at the front desk. Please be assured that the service you have experienced does not coreespond to the desired service we are dedicated to offer to each and every Guest. I also very regret to learn about the techical difficulties you have encountered with the room key, such situation should not have a place at our hotel area. I wish to apologies for any discomfort this situation may have caused you. Please be assured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay for our Guests. Accoring to your concerns due to the missing upgrade, I am very sorry if the room standard you were upraded to did not meet your expectations and you could not see any differnce between the classic room you have been reserved. Thank you once again for bringing all these remarks into our consideration. We all hope that you will give us the chance to restore your confidence in our services by providing you with an excellent service quality and the room standard which will fit your likings. Please be me know about your next planning visit to Warsaw then I will take a necessary steps to secure the comfort of your stay. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mr. C., First of all, I wish to thank you for sharing your thoughts following your recent stay with us at the Sofitel Warsaw Victoria. We take feedbacks very seriously as we aim to constantly improve the quality of our services to provide the most enjoyable and memorable stay to our Guests. I am very sorry to learn that you have encountered some technical difficulties with the heating system in your room. Moreover, I truly regret to hear that the conditions in which you found your room have not been to the high standards of the service we are dedicated to offer to each and every Guest, and I apologies for any inconvenient it has caused during you stay. Please rest assured that I have passed along your feedback to the adequate department in order to assure that this situation does not occur in the future. Please accept our most sincere apologies if the standards of our room have not been to your expectations, and I truly hope that your stay with us has nonetheless been an enjoyable one. On behalf of the entire Sofitel Warsaw Victoria team, I truly hope that your previous experience with us will not discourage you to visit our hotel again and that we will have the opportunity to provide you with the high quality of service and accommodation that represents the standards of Sofitel. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We feel sorry that your sleep comfort wasn't good. It is possible to have as many layers on a bed as possible so as to adjust the level of softness to one's preferences. Please, be so kind to inform us how many layers on your bed you would like to have during your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager