华沙维多利亚索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 2,682 评论

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Krolewska 11, 00-065 华沙, 波兰

描述

酒店其他优惠

  • 华沙中心量身定制的会议选项

  • 灯光泳池、24 小时健身房，以及提供按摩和护理的维多利亚养生中心

  • 屡获殊荣的 La Brasserie Moderne 餐厅设有开放式厨房和时令菜单

  • 美味自助早餐

  • Les Clefs d'or 礼宾服务

我们的客房

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酒店位置

华沙维多利亚索菲特酒店

Krolewska 11
00-065 华沙
波兰

GPS:52.240074, 21.013284

电话
传真 +48 22 657 80 57

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,682 评论

TripAdvisor 评级  4.5/5  5,129 评论

卓越奖 2024

2 days stay in Sofitel Victoria

Tripadvisor 评级 3.0/5

Hestia G 经 TripAdvisor 认证的评论

The hotel is somewhat old and outdated, but they have maintained it well, and it is clean. The bed and pillow are comfortable, and they provide good toiletries in the shower. The breakfast is substantial with a wide variety of options, although it can get very busy. The reception staff are somewhat stiff and not very approachable, and the breakfast staff made several mistakes. A simple tea request took forever to be fulfilled. As for the location, it is within walking distance of the main attractions.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found the bed and pillow comfortable, and appreciated the quality of toiletries provided. We are also glad to know that our location allowed you to enjoy the nearby attractions. However, we deeply regret the inconveniences you encountered during your stay. We apologize for the issues with the reception staff, as well as the mistakes made by our breakfast team. Please rest assured that we take your comments seriously and will address these concerns with the relevant teams to ensure that such experiences do not happen again in the future. Should you have any further comments or suggestions, we kindly invite you to contact us via our hotel email. We will make every effort to provide you with a better experience during future stays. We eagerly look forward to the opportunity to welcome you back to our hotel and to offer a stay that fully meets your expectations. Kind regards, Olga Kiewel Guest Relations Specialist

Nice hotel, good location, but not quite 5*

Tripadvisor 评级 4.0/5

Sparkyfletch 经 TripAdvisor 认证的评论

This is a nice, well located hotel. The staff are friendly and helpful and the rooms are well serviced with good amenities and clean. The pool and sauna are quite luxurious and very welcome when visiting Warsaw in near zero outside temps. Nice no nonsence Wi-Fi too. A few small negatives hold this hotel back from a 5* rating. Water temperature at basin and shower can be hit and miss. Have a shave before breakfast in cold water, an hour later it's fine.. Ask for a bucket of ice and they want to charge you 30 PLN + service charge. That is just greedy. Our room had the ajoining door facility, we could hear your neighbour coughing, for a newish hotel I would expect better sound insulation. The breakfasts were nice and varied over our three night stay. We never sampled the restaurant as we forgot to book and it was always at capacity with a 2 hour wait. Would I return? Not sure.

Dear Valued Guest, Thank you for taking the time to share your valuable feedback. We are pleased to hear that you appreciated our hotel's prime location, the friendly and helpful staff, as well as the quality of our rooms, amenities, and services. It is also wonderful to know that you enjoyed the pool and sauna, which we consider to be ideal for relaxing, especially in colder weather. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the fluctuating water temperature and the sound insulation in your room. Please rest assured that we take these comments seriously, and we will address them with our team to ensure improvements are made moving forward. We also regret that the ice service charge did not meet your expectations, and we will take your feedback into account for future considerations. Regarding the breakfast service and restaurant, we apologize for the wait times and any frustration this may have caused. We will work to improve this aspect of our service to ensure that all of our guests can enjoy a more seamless dining experience. Should you have any further comments or suggestions, we kindly invite you to contact us via our hotel email. We will make every effort to provide you with a better experience during future stays. We eagerly look forward to the opportunity to welcome you back to our hotel and to offer a stay that fully meets your expectations. Kind regards, Olga Kiewel Guest Relations Specialist

The best sleep I've had in year! Their bed is so comfy! Breakfast was amazing. Service of Martyna is amazing as well!

Tripadvisor 评级 5.0/5

Katrina L 经 TripAdvisor 认证的评论

Martyna, our server in the breakfast buffet was great and very accommodating! She was so attentive to all of our requests! We really enjoyed our stay in Sofitel! Next time we come back to Warsaw, we will most definitely stay here again! Amazing!

Dear Mrs. Katrina, Thank you for your kind feedback. We are delighted to hear that your experience was exceptional, and we greatly appreciate your recognition of our server’s attentiveness and accommodation at the breakfast buffet. It is truly rewarding to know that you enjoyed your stay. We look forward to welcoming you back on your next visit to Warsaw and ensuring another memorable experience. Kind regards, Olga Kiewel Guest Relations Specialist

Great hotel

Tripadvisor 评级 5.0/5

Besttravel_28 经 TripAdvisor 认证的评论

We had a great stay at the Sofitel in Warsaw. They have a promotion if you travel with kids in which the second room is 50% off and the breakfast for the kids is included if the adults purchase the breakfast so it was a nice deal. The hotel is very nice, the breakfast had everything you could ask for, the hotel restaurant was very good and the lobby bar offered nice options. The rooms were clean and spacious, the bathrooms were clean and nice also (maybe the bathrooms are due an upgrade for todays standards but everything worked perfectly) Room service which we had to use twice was also very good. The location of the hotel is perfect to wonder the streets of Warsaw. There are a lot of restaurants just around the corner, and there is an ATM at the entrance. We would definitely go back to the Sofitel on our next visit to Warsaw.

Dear Valued Guest, Thank you for your kind feedback. We are pleased to learn that you enjoyed your stay. It is wonderful to hear that you found our breakfast offerings, the hotel restaurant, and room service to your satisfaction. We are also grateful for your positive comments regarding the cleanliness and spaciousness of the rooms, as well as our central location. Your feedback is highly appreciated, and we look forward to welcoming you back to Sofitel Warsaw Victoria on your next visit, ensuring an even more exceptional experience. Kind regards, Olga Kiewel Guest Relations Specialist

Great place

Tripadvisor 评级 5.0/5

Angelika S 经 TripAdvisor 认证的评论

We had a pleasure to spend weekend in Sofitel Warsaw Victoria Hotel... Fantastic cuisine! Very nice and caring staff, the room perfectly clean. Excellent atmosphere. We will be coming back here for sure and recommending it to our friends.

Dear Mrs. Angelika, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your weekend at Sofitel Warsaw Victoria Hotel, especially our cuisine, the attentiveness of our staff, and the cleanliness of your room. It is truly rewarding to know that the atmosphere met your expectations. We greatly appreciate your kind words and recommendation, and we look forward to welcoming you back soon for another memorable stay. Kind regards, Olga Kiewel Guest Relations Specialist

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其他网络用户评价我们的酒店

  • 1,242 评论 9.5/10 位置
  • 1,457 评论 8.1/10 房间
  • 1,722 评论 8.7/10 服务
  • 27 评论 7.5/10 上网
  • 957 评论 9.3/10 早餐
  • 795 评论 8/10 舒适度
  • 714 评论 8.9/10 食物
  • 387 评论 7.9/10 清洁度

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