Hotel Mercure Wroclaw Centrum 4 stars

Customer review rating (ALL Rating) 4.5/5 7,268 reviews

ALLSAFE approved hotel

Hotel Mercure Wroclaw Centrum
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+ 18 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 wroclaw
poland

Tel: +48713232700

Fax: (+48)71/3443681

Check-in from 15h00

Check out up to 12h00

  • Centrum Turystyki Biznesowej :  E pl. Dominikanski

  • Main Railway Station :  122 pl. Dominikanski

  • Centrum Turystyki Biznesowej :  2,4,10, pl. Dominikanski

  • Main Railway Station :  2,4,8,11,17 pl. Dominikanski

  • By plane

    RUZYNE At 200km / 124.29 miles

  • By plane

    STRACHOWICE At 12km / 7.46 miles

  • By car

    BIELANY At 5km / 3.11 miles

  • By train

    WROCLAW GLOWNY At 1km / 0.62 miles

GPS :51.108999, 17.03957

Hotel services

WINESTONE

Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 16 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 151 rooms
    • One room for people with reduced mobility
    • 93 family rooms
    • One connecting room
    • 151 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Galeria Dominikańska
    • On site
Well-being
  • Fitness Academy
    • Nearby

Our accommodation(s)

Standard Room with a city view, Superior Room with a city view.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 614

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Hotel Mercure Wroclaw Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,268 reviews

TripAdvisor Rating 4.5/5

1,297 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Pleasant Stay

Customer review rating 4.0/5

René Business - 18/11/2021 Confirmed reviews ALL

General good and clean. Taking care of safety and cleaning due the Covid19 situation. Fantastic breakfast

Dear Rene, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Well located, good stay, pleasant experience

Customer review rating 4.5/5

Anonymous Families - 16/11/2021 Confirmed reviews ALL

It was a very pleasant experience for the short weekend travel, very good location and good service... worthy to come back.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Great Hotel in Center

Customer review rating 5.0/5

H. L. Business - 11/11/2021 Confirmed reviews ALL

Good conditions, clean and safe. Check in late good. Room top with coffee machine

Dear L., Thank you very much for taking the time to share your experience at Mercure Wrocław Centrum. It is a pleasure to hear that you enjoyed your stay so much and I'm very happy that you met your expectations about accommodation and service. I will share your opinion with managers of all departments. I hope that your next stay will be as pleasant as the previous one. Sincerely, Mercure Team

Comfortable room

Customer review rating 4.0/5

Mf Couples - 09/11/2021 Confirmed reviews ALL

Comfortable room

Dear MF, We would like to thank you very much for sharing your opinion with us regarding your recent stay at the Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Excellence

Customer review rating 5.0/5

M. Business - 08/11/2021 Confirmed reviews ALL

Superb Covid prevention

Szanowny Panie Macieju, Serdecznie dziękujemy za pozytywną opinię na temat naszego Hotelu i mamy nadzieję do zobaczenia w niedalekiej przyszłości. Z poważaniem, Mercure Team
Customer review rating 4.0/5

Catherine M. Families - 31/10/2021 Confirmed reviews ALL

Everything was lovely, really enjoyed the breakfast staff were friendly

Dear CATHERINE, Thank you very much for taking the time to share your experience at Mercure Wrocław Centrum. It is a pleasure to hear that you enjoyed your stay so much and I'm very happy that you met your expectations about accommodation and service. I will share your opinion with managers of all departments. I hope that your next stay will be as pleasant as the previous one. Sincerely, Mercure Team
Customer review rating 3.0/5

Anonymous Business - 30/10/2021 Confirmed reviews ALL

The room was very hot, even with the temperature on the lowest setting. Pillows were also lumpy. However, the room was clean.

Dear Guest, Thank you for taking the moment to share your feedback with us regarding Mercure Wrocław Centrum. I am terribly sorry that we failed to deliver an satisfying experience during your stay. I hope this very unusual experience does not prevent you from returning to our hotel in the future. Sincerely, Mercure Team

Excellent location

Customer review rating 4.5/5

Michael Couples - 26/10/2021 Confirmed reviews ALL

Breakfasts and dinner were very good.mask wearing by hotel stayers need to be improved as a lot of people not wearing them.social distancing also needs to be improved

Dear MICHAEL, I appreciate very much your comments regarding your stay at the Mercure Wrocław Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back very soon! Sincerely, Mercure Team

Very good location & nice room

Customer review rating 4.5/5

M. Business - 21/10/2021 Confirmed reviews ALL

Location of the hotel very good, city center in close walking distance. Parking at Galeria for an extra fee. Delicious breakfast with good choice

Dear M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Good stay with perfect location

Customer review rating 5.0/5

Mateusz Solo - 14/10/2021 Confirmed reviews ALL

Very friendly staff members with professional approach to work. Definitely will stay again in your hotel in the future.

Dear Mateusz, I appreciate very much your comments regarding your stay at the Mercure Wrocław Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back very soon! Sincerely, Wojciech Wawrzyniak Front Office Shift Leader

Excellent hotel

Customer review rating 4.5/5

Dean L. Business - 13/10/2021 Confirmed reviews ALL

Everything was good.

Dear Mr. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Team

Great location, but need to update the rooms

TripAdvisor rating 3.0/5

LeFritz78 Business - 03/10/2021 TripAdvisor review

The hotel is nicely located very close to the city center and old town. I only stayed there one night and I did not take advantage of many service offerings. The bar and restaurant area look nice, but I cannot evaluate their service offering. I had a standard room after having rejected a room upgrade that comes for being a gold member (only available option was with a connecting door to another room, which I did not want). I felt the room to be very old. The carpet make it look dirty and I did not feel super comfortable. Not that it was dirty, but it gave me the impression. Given the high price (approx. 150 €), I find a miss match of price vs quality. People at the reception were very kind, the breakfast buffet was good. But when it comes to business travelling you want to feel comfortable in your room, which was not really the case. Unfortunately an overall not so good experience.

A lot of problems

TripAdvisor rating 1.0/5

selmimaicol Business - 28/09/2021 TripAdvisor review

I stayed there 4 month and the treatment was awful. Everytime I prolonged my stay, reception made a lot of incidents, like forget about my reservation and leave me without room. Not only me but even with my colleagues, it looks like we are not welcomed there, even if we stayed for months

Well located

Customer review rating 5.0/5

Jana G. Couples - 25/09/2021 Confirmed reviews ALL

Spacious rooms, excellent breakfast buffet, very kind receptionists. It's our 2nd visit. Will certainly return again

Dear Jana, I appreciate very much your comments regarding your stay at the Mercure Wrocław Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back very soon! Sincerely, Wojciech Wawrzyniak Front Office Shift Leader

Good stay

Customer review rating 4.0/5

Paul B. Friends - 23/09/2021 Confirmed reviews ALL

All was as expected although room could have been more luxurious.

Dear PAUL, We very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Team

Nice and correct Mercure

TripAdvisor rating 3.0/5

classiccarz 23/08/2021 TripAdvisor review

The hotel is exactly at the level you would expect from a Mercure, very good location if you want to visit the city. Breakfast more than sufficient. There is one issue where you have to pay attention if you arrive by car. The parking garage next door closes at 21.00 (if I am not mistaken) and unless you are lucky as I was and could park (limited space) in front of the entrance, you will have a problem parking your car.

Dear Guest, Thank you very much for taking time to review your stay at our hotel. I am happy to see that you enjoyed your stay and that our location suited your needs. I would like to correct the misinformation: parking indeed closes the gate for the night, but our staff opens the gate - you just need to contact us and someone with card goes out to open it right away. Later after encoding the ticket during check in, the guest can open the gate themselves by scanning it. I am sorry for inconveniences that influenced your opinion negatively, we would love to see you again soon. Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Good performance in the heart of Wrocław

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 19/02/2020 TripAdvisor review

Good, nice, pleasant. Fantastic staff creating one star more over the official rating. Room big, comfortable, refreshed, equipped in all what you need for the 1-2 days stay. Worth to try, hard to be disappointed here!

Dear Mr. Zygmunt, Thank you very much for sharing your opinion regarding the stay at Mercure Wrocław Centrum. We are delighted to see that our staff contributes to your positive experience.Feedback like this one is always a source of pride and motivation for the whole staff. We are glad to see accommodation met your expectations and we hope to host you again soon. Kind regards, Aleksandra Swojnóg – Guest Experience Specialist

Noisy, smelly and unresponsive

TripAdvisor rating 2.0/5

Alfredo S Business - 26/11/2019 TripAdvisor review

The room was not well insulated acoustically and I woke several times with noise from room 313. My room smelled freshly pained and I got a throat inflammation because of that. I complained and got the answer that my room would be changed. When I returned nothing had happened. My TV stopped suddenly and I tried to call reception three times. Call was disconnected and I had to dress again, come to the reception and ask assistance. No excuses and a technician fixed it. Hotel is well located and breakfast was good.

Dear Guest, Thank you very much for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations. We always do our best to give guests the best possible experience. We would like to ask you to share more details about your stay and reservation so we can know when and why exactly it happened. Could you please contact us directly via email h3374-fo1@accor.com ? We hope you will give us another chance to give you nest possible experience and we will see you again in our hotel. Best regards, Wojciech Kawulka - Guest Experience Manager

Our stay at the Mercure hotel

TripAdvisor rating 5.0/5

Dr. Angie C Family - 19/08/2019 TripAdvisor review

I would definitely recommend this hotel and can’t wait to return! The young man at the reception gave us a very warm welcome the minute we arrived at the hotel late evening and immediately upgraded our room since I’m a very light sleeper.. He was very helpful and efficient in booking taxis for trips we needed and also organized a small birthday treat for my 12 year old son...... greeting him with a birthday cake and a Minecraft themed gift box and other souvenirs at breakfast that very morning. The restaurant manager was also very patient and courteous. Since my son has a severe allergy to sesame we felt safe with their excellent service... Food was amazing too! Rooms very modern and very clean. The nespresso machine in the room was an added bonus. All the employees were polite and helpful.Overall superb experience!

Dear Dr. Angie C, Thank you very much for sharing your feedback. We are happy to hear that you appreciated our effort. We always do everything we can to surprise our guests and give them the best possible experience + memories. It is great that you enjoyed the gifts which we prepared for you. We really hope to see you again during your next trips to Poland, Best regards, Wojciech Kawulka - Guest Experience Manager

Pleasant stay!

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

I like the place, the people there. One of my favorite hotels ever. Come there and stay- it's enough to feel exceptional. Check in very fast and in friendly atmosphere, staff- great and professional. I can recommend Winestone restaurant with fantastic service, great sort of vines and good food. Rooms in that hotel are renovated, well equipped. With that strategic localization I think it's really great choice for Wrocław.

Dear Zygmunt, WOW! Thank you very much for such positive feedback. It is always a pleasure for us to see you in Wrocław and enjoy it together with you. We are proud that every time we give you the best experience. See you next time ! Best regards, Wojciech Kawulka - Guest Experience Manager

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