Mercure Лиссабон 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 1 023

Mercure Лиссабон - Image 1
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Mercure Лиссабон - Image 3
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AV JOSE MALHOA 23, 1099-051 ЛИССАБОН, Португалия

Описание

Особенности отеля

  • Сертификаты GreenKey и Breeam In-Use Certified 2025 года

  • Панорамный бассейн открыт весь год.

  • Рядом с общественным транспортом и железнодорожной станцией Sete Rios.

  • Рядом с Лиссабонским зоопарком, Фондом Гюльбенкяна и торговым центром El Corte Inglés.

  • 5 конференц-зала

Наши номера

Расположение отеля

Mercure Лиссабон

AV JOSE MALHOA 23
1099-051 ЛИССАБОН
Португалия

GPS:38.737657, -9.165859

Телефон
+351 21 720 8000

Звонки по стационарной
сети внутри страны

Факс +351 21 720 8089

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

MERCURE LISBOA - RESTAURANT

Побалуйте себя меню с блюдами традиционной португальской кухни из местных продуктов в уютной непринужденной атмосфере. Ресторан открыт с 18:30 до 22:30, закуски - с 12:00 до 22:30.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 1 023

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 768

Customer service

Примечание: Tripadvisor 3.0/5

janeeno424 Реальные отзывы TripAdvisor

Checked in with a tour group. Luggage was placed in our rooms prior to our arrival. When we checked in we were given a room. Upon entering room we found luggage from another couple in room. Went to desk as they were giving same keys to that couple. Gave us our keys and only 1 bag in room. Back to desk and reported. Said would check. Half hr later back to desk and front desk seemed like he didn't know what we were talking about. Reported also to tour manager. He talked with desk and we were told they were checking other rooms and vacant rooms. No luck. Next day we were told to file police report. Officers showed up at 1130 pm. Next day as we were coming back from a local tour we overheard a gentleman say he found a bag in the room. Yep it was ours and directly across the hall from our room and in block of tour rooms. Desk clerks response was oh well I guess I missed that room! Your bartenders were great and breakfast staff were good. Front desk clerk we dealt with needs a refresher in customer service!

Dear Mrs. Janeen, Thank you for providing additional details regarding your stay. We sincerely regret that the issues with luggage placement and room allocation caused repeated inconvenience and frustration. While efforts were made to locate the missing bag, we acknowledge that this process did not meet the standard of service you should expect. As part of standard procedure, local authorities were contacted to document the matter, and we regret that this step added to the disruption of your evening. The eventual discovery of your luggage in a nearby room highlights areas where our internal coordination can improve, and we are taking steps to prevent similar situations in the future. We are glad to hear that our bartenders and breakfast staff provided a positive experience. At the same time, we regret that interactions at the front desk did not convey the attentiveness and support our guests deserve. Your feedback has been shared with the team to reinforce service standards and communication. Please accept our sincere apologies for the inconvenience. We appreciate your candid feedback, which helps us improve, and regret that this affected your overall impression of the stay. Kind regards, Ivone Pereira Front-Office Manager

Decent hotel at a decent price

Примечание: Tripadvisor 4.0/5

willdejager Реальные отзывы TripAdvisor

Decent four star hotel. The front desk staff is not always overtly friendly, but professional. The staff at the bar is friendly. Because of my Accor All status, I was upgraded to a privileged room (511) with a free minibar included, which was a nice gesture. The room was big enough with a comfortable bed and a fridge plus safe provided. And the shower was good. You can skip the daily clean and get some extra loyalty point added to your account when you do this. There is some outside noise, because the hotel is close to a flightpath in and out of Lisbon Airport, but nothing significant. The room insulation is good. A five minute walk to the Sete Rios station and the blue metro line taking you downtown in ten to fifteen minutes. Alternatively you van walk in forty-five to fifty minutes to the main sights in Lisbon, but be aware. To the centre is mainly down hill, back to the hotel is mainly up hill. For the €60 to €70 a night, yes it was low season, paid for this hotel, this stay was a good price-quality ratio. For this price (or even a little higher), I would book this hotel again.

Dear Will, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Lisboa Hotel. We appreciate your positive remarks about our accommodation and the value you found during your visit. I am pleased to hear that your upgraded room met your expectations and that you enjoyed the comfortable bed and amenities provided. It is also gratifying to know that you found our bar staff welcoming. Your observation regarding the front desk staff is duly noted, and we will continue to emphasize the importance of approachable service in our training. We are glad that you appreciated the option to skip daily cleaning to earn loyalty points, as we aim to enhance our guests' experience through our Accor All program. Your comments about the noise from the nearby flight path will be taken into consideration for future improvements. Thank you for highlighting the convenient location of our hotel as well. We look forward to welcoming you back in the future. Best regards, Mercure Lisboa Hotel

OK Hotel close to the subway stop. Clean. Good breakfast included

Примечание: Tripadvisor 3.0/5

752snailm Реальные отзывы TripAdvisor

We arrived early and our room wasn’t ready for check-in, no bar or restaurant open until supper time. Hotel was clean. After checking in there was a bad smell in the hallway, but luckily nothing in our room. The air conditioning does not work so the room was very muggy, had to leave window open and listen to traffic noise. Room was clean with a mini fridge that was stocked daily of small items like orange juice, water, and chocolate bars. Wi-Fi worked trouble free for us. TV uses local cable with no choice for streaming services. Short walk to the subway or to restaurants and bars. Short subway ride away from more dense shopping and eating areas. No fitness center or laundry services. Offers a very good breakfast selection

Dear Guest, Thank you for sharing your experience with us and for choosing Hotel Mercure Lisboa for your stay. Your feedback is very important to us as it helps us improve our services continuously. We sincerely apologize for the inconveniences you mentioned, including the delay at check-in, the smell in the hallway, and the air conditioning issue. Please be assured that we will review these matters internally to prevent them from happening again. Regarding your comment about the lack of laundry service, we would like to inform you that we do offer laundry service from Monday to Friday for your convenience. Should you need this service during a future stay, you can request it directly at the reception. We remain at your disposal for any further assistance and hope to have the opportunity to welcome you again, providing an even more pleasant experience. Kind regards, Paulo Castro Hotel Mercure Lisboa

Will stay someplace else next time

Примечание: Tripadvisor 4.0/5

Sarah B Реальные отзывы TripAdvisor

The location and price were very good. The staff was kind and all of the common areas were very nice. The main reason I will stay elsewhere is because the air conditioning in our room never cooled off. It was not so hot in mid-September, but a room without working AC in the summertime would feel unbearable. The rooms are functional and no frills. The hotel is old and it shows. Everything was clean, but the bathroom had stains that made it appear dirty. The bedroom had flourescent lighting and white linoleum flooring that made it feel like a college dorm room. Despite what other reviewers said, I thought the breakfast was great! There was a nice variety of items and they were replenished often. The staff at breakfast was friendly and helpful. It was great for an affordable trip to Lisbon with close access to the airport, but the hotel had zero charm.

Very dangerous bathtub/shower

Примечание: Tripadvisor 3.0/5

Trail06836261050 Реальные отзывы TripAdvisor

This hotel needs to put safety handles in the showers and install non slide mats in the bathtubs. I had a serious fall two months ago. It occurred on our second day. I have good balance, and after an afternoon walking, decided to have a quick shower. The bathtub is extremely slippery and there is a movable glass door. The bathtub ledge is also very high. I lost my balance during a shower, and as there’s nothing to grab onto, I fell out of the glass door and the top back of my head hit the bathroom floor. This occurred two months ago and I’m still dealing with discomfort as I have a skull / nerve injury. Thankfully it doesn’t appear that I suffered a concussion and was able to complete my vacation with ice applications and continuous pain / anti-inflammatory meds. I hope the hotel corrects these very dangerous bathtubs and I encourage visitors to at least use a towel to prevent a serious accident.

Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the fall you suffered during your stay and the ongoing discomfort you’ve been experiencing. Please accept our sincerest apologies for the distress and pain this incident has caused. Your detailed feedback is extremely important to us. The safety and well-being of our guests are our top priorities, and we take your comments very seriously. We are currently reviewing the safety features in our bathrooms, including the installation of grab handles and non-slip mats, to prevent such accidents from happening in the future. We deeply regret that your stay was impacted in this way, and we appreciate your thoughtful suggestions, which will be shared with our management and maintenance teams for immediate evaluation and action. We hope you are continuing to recover well, and we would be grateful for the opportunity to welcome you back in the future under safer and more comfortable conditions. Warm regards, Paulo castro

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Другие интернет-пользователи оценили наш отель

  • 414 Отзывов 8.5/10 Расположение
  • 619 Отзывов 6.1/10 Номер
  • 626 Отзывов 8.7/10 Сервис
  • 18 Отзывов 6.5/10 Интернет
  • 299 Отзывов 7.2/10 Завтрак
  • 239 Отзывов 6.5/10 Чистота
  • 191 Отзывов 7.3/10 Бассейн
  • 161 Отзывов 4/10 Атмосфера

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