Mercure Lisboa Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,175 أراء

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 Lisbon, Portugal

الوصف

خدمات الفندق الإضافية

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 Lisbon
Portugal

نظام تحديد المواقع العالمي (GPS):38.737657, -9.165859

الهاتف
+351 21 720 8000

مكالمات إلى شبكة ثابتة وطنية

فاكس +351 21 720 8089

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

A BICICLETA - NOVOTEL LISBOA

The Bicicleta restaurant has a modern and very cool design, with bicycles and plants as a decorative complement. It serves regional and international specialties until 11pm.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,175 أراء

تقييم TripAdvisor  4.0/5  1,758 أراء

Worst Beds in Hotel History!!!

ملاحظة Tripadvisor 1.0/5

Mr H تقييم TripAdvisor المعتمد

The worst hotel bed I have ever slept in. I used to travel for work, spending 300 nights a year in hotels. This was the very worst bed I have ever tried to sleep in, in my life! It's like trying to sleep on a beach ball on the middle of a trampoline. Front desk staff are nice, but that doesn't erase incompetence. I asked which # to dial on the room phone for the front desk (because it isn't on the phone) and one said "press 2". Go up and try it through the night, always busy. Ask again next morning from a different one, and she says " dial 9" - Incompetence! Had to move rooms because the heater didn't work: Shouldn't the maids check that? And the thermostats don't work - brutal. Have to get up to turn it on, then later turn it off, repeat, repeat, etc. just insane. "Do not disturb" sign on my door. Maid at 8 a.m. right outside my door is yelling down the hall, opening trash bags loudly right outside. Then she knocked on my door at 11 a.m. - despite the sign and that I am not to check out that day. Incompetence! Skip the incompetence, stay somewhere else if you're trying to enjoy Portugal.

Go to Corinthia across the St instead

ملاحظة Tripadvisor 1.0/5

angelmL477BE تقييم TripAdvisor المعتمد

terribly unhelpful front desk/customer service. Just bcs i booked on booking.com could not help me add a night on a 4 room booking and then took advantage of a mistake to charge an extra night. money guzzlers and overall cuatomer service seems to be lacking. Also jot provided the bed that was pirchased in the reservation.

Dear Mr. Angel Mendonza, Thank you for bringing this matter to our attention We would like to clarify that your reservation was made with a prepaid rate, which unfortunately cannot be modified. As you were informed, we are unable to change reservations made through Booking.com, and any adjustments must be done directly via their platform. To extend your initial reservation, we suggested making an additional booking through Booking.com. We value your feedback and are committed to improving our customer service. We hope to have the opportunity to serve you better in the future.+ Regards, Paulo Castro

Calm place to stay

ملاحظة Tripadvisor 5.0/5

Levente S تقييم TripAdvisor المعتمد

Well located, kind staff and great rooms. I've stayed there for 4 nights. It was in January in 2024 (sorry for the late review). The breakfast room is pretty small, but the variety of the foods is wide. I've always had a good breakfast. I stayed in a standard room. I had no issues at all. The receptionists gave me pretty good suggestions were to go in the city.

Dear Guest Thank you so much for your kind words and for taking the time to share your experience with us, even though it has been a while since your stay in January 2024. We are delighted to hear that you found our location convenient, our staff kind, and our rooms to your satisfaction. We appreciate your feedback regarding the breakfast room and are pleased that the variety of foods met your expectations. Your positive remarks about our receptionists and their suggestions for exploring the city mean a lot to us. We hope to have the pleasure of welcoming you back in the future. Kind regards, Paulo Castro

Good breakfast

ملاحظة Tripadvisor 3.0/5

Reijo H تقييم TripAdvisor المعتمد

Average hotel. I had a standard room on the third floor. Good service. Good breakfast. Poor soundproofing in the rooms (aircraft noise and traffic noise). The bathroom door did not close. The hotel has good metro connections to the city center (the nearest metro station is Jardim Zoologico about 400 m). Poor metro station. Elevators and escalators are out of order, like many other metro stations in Lisbon.

Dear Customer, Thank you very much for sharing your experience with us. We appreciate your positive comments regarding our service, breakfast, and the metro connections to the city center. We apologize for the inconveniences you encountered during your stay, particularly the soundproofing issues in your room and the bathroom door that did not close properly. We have taken note of these issues for future improvements. We also appreciate your feedback on the Jardim Zoologico metro station. Although we do not have control over the conditions of the metro stations, we will do our best to inform the relevant authorities. We hope to welcome you again in the future and provide you with an even better experience. Best regards, Paulo Castro

They dont care about your stay

ملاحظة Tripadvisor 1.0/5

Tester T المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Did accidentally non refundable booking. Missed the date, same moment reached hotel to fix the date or cancel so I could rebooked. Was told that they dont care and thats a policy. I reached two different customer care agents - same answer. That was my second and last attempt to stay at their chain.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 442 أراء 8.1/10 الموقع
  • 662 أراء 6.3/10 الغرفة
  • 695 أراء 8.7/10 الخدمة
  • 18 أراء 6.3/10 إنترنت
  • 326 أراء 7.8/10 الإفطار
  • 253 أراء 6.4/10 مستوى النظافة
  • 202 أراء 7.7/10 حمام سباحة
  • 168 أراء 3.9/10 شعور

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Lisbon
تنظيم النظام الداخلي
كتاب المطالبات البرتغالي

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.