Sofitel Lisbon Liberdade 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 1,974 أراء

نضمن لكأفضل سعر
Sofitel Lisbon Liberdade - Image 1
Sofitel Lisbon Liberdade - Image 2
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Sofitel Lisbon Liberdade - Image 4
Avenida Da Liberdade 127, 1269-038 LISBOA, Portugal

الوصف

خدمات الفندق الإضافية

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

الإقامات المتوفرة لدينا

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موقع الفندق

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

نظام تحديد المواقع العالمي (GPS):38.71891, -9.14508

الهاتف
+351 21 322 8300

مكالمات إلى شبكة ثابتة وطنية

فاكس +351 21 322 8310

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

احجز

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  1,974 أراء

تقييم TripAdvisor  4.5/5  4,972 أراء

2024 شهادة تميّز

Nor that SOFITEL...

ملاحظة Tripadvisor 3.0/5

StrasbourgPhil67 Couples - تقييم TripAdvisor المعتمد

Been a client at Sofitel Lisbon already before Covid. It has been since renovated with skinny rooms and a continuous bad smell from the lobby. In addition, I am a Diamond Member with Accor for years. I visited Sofitel hotels worldwide, from Chicago, NY, Paris and Thailand etc... Not the same level in Lisbone anymore. For Diamond Members : Here, NO upgrade for top members, a first since the last 4 years with Sofitel and Accor from China, NY and Paris. Local management will reply there is no superior availability... Not even true but no one even thought about It. Last experience there in Lisbon! Many other 4 and 5* hotels starting by Tivoli Liberdade next block.

Dear StrasbourgPhil67, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are sorry to understand that your experience with us did not live up to your expectations. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. We have taken note of your comments as our goal is to always exceed our guests’ expectations. We value your feedback and we will take steps we can to improve our service. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Checked out early.

ملاحظة Tripadvisor 2.0/5

DXB_MJ تقييم TripAdvisor المعتمد

Stayed here in July at the end of our trip to Portugal. Booked what seemed like a decent offer online. This offer was for families, and a second adjoining room was half price. However, when we got to check in we were told that all adjoining rooms were booked and we would have two rooms, separate, on the same corridor. When I explained that this would be an issue with our kids being 5 and 8 years old only, it didn't really seem to register with the staff. We were told that "requesting" an adjoining room was same as asking for a room on a high level. I must say I disagree with this. They lady gave us the room keys, saying "here is yours and here is the kids room keys". Im not sure she understood that you cant put a 5 and 8 year old, locked in a hotel room over night! There was no offer to try and resolve this, no offer to speak to a supervisor to find some sort of solution. So while we were booked for 4 nights, we only paid for 1 at that point, pending us finding a differnt hotel that would allow us to have the rooms that we needed. We were told that we needed to decide otherwise our keys would de-activate by 11am the next day. So, at last minute it was impossible to find another hotel, as they were all booked. In the end we changed our flights, and checked out early! The problem here is that our issue just seemed to be inconsequential to the hotel, but in reality it's a show stopper and resulted in us cutting our holiday short. We had to split one parent, one kid to each room, lights out at 7:30pm, day done, lying n the dark in a small room! It didnt seem to bother the staff we were checking out early, and were not asked how our stay was when we checked out, and no follow up email from the hotel, hence writing my review here. Other than that, the location is great, breakfast was good. Other reviews say the hotel is outdate, but I don't really agree with that. Just a shame that the team doesn't seem to have the greatest care for its guests. I note the other reviews on here, along with some other conversations I witnessed at the hotel. Shame!

Dear DXB_MJ, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. Regarding the issue about the connecting rooms please kindly note that we are not able to guarantee its availability at the time of booking, since we have a very small number of these types of rooms in our inventory. In this way, the assignment of the same is carried out during the check-in. Nevertheless, we are sorry to understand that your experience with us did not live up to your expectations. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. We value your comments and we will take steps we can to improve our service, as our goal is to always exceed our guests’ expectations. We look forward to have the opportunity to welcome you again to Sofitel Lisbon Liberdade in the near future and provide you with a better service. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Ok but…

ملاحظة Tripadvisor 4.0/5

nedoggy تقييم TripAdvisor المعتمد

Hotel location is great and overall the hotel staff were good and flexible (shout out to Frederico Melo). However, there were a few noticeable issues. Specifically, a number of the rooms occupied by my family smelt of sewage. Despite many complaints, the issue was never resolved. This is sadly enough to ruin the experience at the hotel as each time you walk into your room it smells like a toilet. Not very welcoming at all. There were also some items added to our final bill which were not incurred by us but where the hotel had assumed that other guests dining were being paid by us. Luckily we spotted this before making payment and it was removed. Overall, not the full Sofitel experience my family was used to. Hopefully things management can work on.

Dear nedoggy, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay overall with us, that you enjoyed our central location and professionalism of the staff, especially from Frederico who made your experience remarkable. Nevertheless, we have taken note of your comments; please rest assured that we will take the appropriate measures to avoid future occurrences. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. Hoping to be able to serve you better during your next stay! Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Old smelly and uncooperative staff with a tricky rooms description

ملاحظة Tripadvisor 2.0/5

Mohammed A العائلات - تقييم TripAdvisor المعتمد

The suite description is mis leading as it shows that it can accommodate 3 person. During check in the front desk refused to check me in and were very uncooperative. I even asked them to change my reservation to two rooms instead but they rejected and forced me to rent a room in addition to my suite which cost me much more. I was very unsatisfied but they didn’t care. As a result I cut my stay from three nights to one night. In addition, the added single room I had was extremely small and smelly and suddenly the roof started dripping water. It was one of the worst experiences. In general the hotel is old and doesn’t worth its rooms rates.

Dear Mohammed, Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. We are sorry to hear that your experience with us did not live up to your expectations. We have taken note of your comments regarding the state of the room, please be assured that we will take appropriate action to prevent future occurrences. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. Hoping to be able to serve you better during your next stay! Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Basically a 3 star.

ملاحظة Tripadvisor 2.0/5

EdHopper Couples - تقييم TripAdvisor المعتمد

It started with our arrival at noon, room available at 3 - fine- but when we get to the room at 5 the luggage isn’t even there. Then we asked for a reservation by the concierge and it took literally 30 mins to get a confirmation (it was a simple phone call). Then we ask for a taxi, which they ordered but never came (suggestion to all: forget taxis in Lisbon, Uber is faster and cheaper). Next day, we ask them to book a rooftop, they call in front of us, and tell us “it’s full but by the time you get there, a table will free up”. Guess what? It was completely full and we had to go elsewhere. Nice final touch, we ask the turndown staff to come later, they never came. Maybe they don’t speak English (in a hotel where 70% of the guests speak only that). Only bright spot is the nice breakfast staff. Oh, and no grace period on check out (not that I saw any cleaning staff rushing to clean the room when I left the room!) The rooms are tired, small, no bathtub, one sink. A sort of 1990s charm, including a Bose speaker that connects to a 2001 iPod. So, strip away the useless staff and you have a good 3 star hotel. We won’t be returning, even though we are loyal Accor customers.

Dear EdHopper, We wanted to thank you for your comment and for taking the time to share your experience on Trip Advisor of your recent stay with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your comments regarding the delays in room readiness, concierge service, and restaurant reservation are duly noted, and we will address these issues internally to improve our services. We are glad to hear that you enjoyed the service provided by our breakfast staff. Regarding the room amenities, we appreciate your feedback and will take it into consideration for future improvements. We regret to hear that you do not plan to return, but we hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 249 أراء 8.3/10 المطاعم
  • 211 أراء 7.6/10 مستوى النظافة

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.