It’s unacceptable that a customer is informed that his booking is not feasible at the day of the stay, especially given the fact that booking was done 3 weeks ago. As consequence, I was forced to book another room and split the family. To make it worse, I suggested that I could book two smaller rooms, thus paying the difference to the largest and more expensive family room. To my surprise and astonishment, the receptionist did not accept my request. And my free drink for being a silver member was not even offered. The room had several problems like the shower drain was somehow clogged, and the bathroom got all flooded!!!! Lastly, breakfast service was really below average, and a particular employee was particularly impolite with some guests. Terrible experience!

Unfortunately not a good experience at this hotel. The air-conditioning was not working when we got there. The staff are not as positive as I have experienced in the past with Accor. Difficult to get the lift in the morning as the staff are hogging them. Ordered a double with single bed only to find it is exactly the same size as a double room. Ended up getting an extra room both nights because of this. Parking was not good. Hotel too crowded. Could not get a table at the restaurant on the second night as fully booked. Disappointed.

The hotel is an average IBIS with a restaurant on the ground floor, but too difficult to reach. It is a good 10 minutes walk from the Metro Station, with no shuttle service, even in the busy days of exhibition. But what is more unaccepable is the fact that you have to drag your trolleys and bags on a muddy path to access the hotel: how much would it cost to make a concrete or gravel trottoir? No, sirs, this is not ok

The hotel has very small rooms, and very poor equipment. Only 1 restaurant with very long waiting time for dinner and even for the bar. Poor wifi connection. The only good point is the position very close to the exhibition centre.