ibis Villepinte Parc Expos bintang 3

Catatan tamu Avis (Peringkat ALL) 3.7/5 503 ulasan

Jaminan Harga
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A104 Sortie no2 Visiteurs, Parc des expositions BP 64069, 95972 ROISSY CDG CEDEX, Prancis

Deskripsi

Keistimewaan hotel

  • Di jantung Parc des Expositions de Villepinte

  • Restoran La Boucherie

  • Parkir mobil tertutup aman (berbayar)

  • Teras besar yang teduh

  • Lingkungan yang tenang

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Lokasi hotel

ibis Villepinte Parc Expos

A104 Sortie no2 Visiteurs, Parc des expositions BP 64069
95972 ROISSY CDG CEDEX
Prancis

GPS:48.967693, 2.516266

Telepon
Fax +33 1 48 63 23 10

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

RESTAURANT LA BOUCHERIE

Bagi para pencinta olahan daging, datang dan nikmati olahan daging sapi kami yang lezat, burger khas hotel, serta hidangan regional! Untuk hidangan gourmet, menu hidangan penutup siap memuaskan selera Anda. Nikmati teras di musim panas.

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Peringkat ALL  3.7/5  503 ulasan

Peringkat TripAdvisor  3.0/5  124 ulasan

Stop Racism

Catatan Tripadvisor 1.0/5

Madhan T Ulasan TripAdvisor tersertifikasi

Dear [Hotel Manager/Team at Ibis Hotel], Good morning. My name is Madhan Tamizharasan, and I am originally from India. I have completed my Pharmacy and Master's in Medical Biotechnology in Italy and Belgium and recently graduated from an Erasmus Mundus Joint Master’s in Veterinary Medicine. My friend Benny and I stayed at your hotel from December 31st to January 1st. Unfortunately, our experience was highly disappointing, and I would like to bring several serious concerns to your attention. I trust you are the manager or someone who can address these issues, ensure accountability, and prevent similar incidents in the future. Issues During Our Stay 1. Room Allocation and Heating System: Initially, we were given Room 424, but the heating system was not functional. My friend reported this to the receptionist, and we were eventually moved to Room 417. Why are rooms not properly inspected for functionality before being allocated to guests? This caused significant inconvenience. 2. Staff Responsiveness: On December 31st, the receptionist on duty appeared more focused on her phone call than attending to guests. She neither responded to us promptly nor addressed our queries. The receptionist on the evening shift was similarly inattentive, taking hours to address the heating issue before reallocating us to another room. 3. Lack of Communication Among Staff: When we were moved to Room 417 due to the heating issue, the next receptionist on duty (Mr. Hicham) was completely unaware of the change. Why was this information not properly communicated between staff members? Distressing Incident with Mr. Hicham I was particularly shocked and offended by the behavior of your colleague, Mr. Hicham. His actions were not only unprofessional but also discriminatory. 1. Upon returning to the hotel at around 3 AM on January 1st, my friend went to park the car while I rang the bell at the entrance. Despite being at the reception, Mr. Hicham, wearing headphones and listening to music, took a long time to respond to the bell. 2. When the automatic door malfunctioned, I attempted to navigate through without touching it. However, upon entering, Mr. Hicham rudely accused me of trying to damage the door. 3. His behavior escalated as he aggressively questioned how I could afford to stay at the hotel and assumed I was from Pakistan. He accused me of attempting theft based purely on my appearance. Abusive Language Mr. Hicham used highly offensive and abusive language, including terms such as “bitch,” “bastard,” and “animal.” He accused me of being under the influence of drugs or alcohol—claims that are completely false, as I am a teetotaler who has never consumed alcohol or smoked. My Requests for Resolution This incident has left me deeply hurt and mentally distressed. While Mr. Hicham apologized later, the damage caused by his words and behavior cannot be undone. I kindly request the following: 1. A full refund for our stay. 2. Compensation for the physical and emotional distress caused by this incident. 3. Assurance that appropriate action will be taken to address this issue and prevent similar occurrences in the future. Additional Points If English is one of your official languages, staff should be adequately trained to communicate in it. Stress or frustration does not justify unprofessional behavior. If an employee is unable to manage their emotions, they should consider taking leave during high-pressure periods. I have a voice recording of the incident, which I can provide if necessary. If I do not receive a satisfactory response, I will escalate this matter to relevant legal and regulatory authorities, including the European Parliament. I cannot tolerate such discriminatory behavior. Thank you for your attention to this matter. I look forward to your response. Kind regards, Madhan Tamizharasan.

Dear Madhan Tamizharasan, Further to your comment I am sorry to learn that as of said to the return of the collaborator, I return towards you very quickly, I present to you our excuses that it never arrived in our establishment. an email was sent to you. Best regards, Nathalie front office manager

Decent stay. Solid 4 stars.

Catatan Tripadvisor 4.0/5

tinhead168 Ulasan TripAdvisor tersertifikasi

Decent stay. I arrived at the same time a tour bus arrived and despite being ALL Platinum, had to wait for that group to check in first. (Feedback to management: I believe ALL Gold and above do get precedence - neutral). Pro tip: if you arrive anytime past 7pm by metro RER, forget being able to walk to the hotel. (More on that below). When I did arrive at the check-in desk, the staff were very kind and sympathetic, and I appreciate them offering me an additional beverage from the canteen on top of my welcome beverage which would be served during operational hours at the restaurant. Unfortunately, the restaurant was closed at the time of my check-in. (Neutral). Room itself is fine, a little bit rundown, but everything works and it is quiet. Check out was also smooth and throughout my stay, staff were kind, friendly and affable. For guests arriving in the evening, it is good to be mindful that the convention center and exposition that provides easy access to the hotel is closed from 7:30 PM onwards. In order to reach the hotel, I walked several kilometers on a busy highway. Total walking time almost 40 minutes. In conclusion, I don’t believe that this is an ideal hotel, unless you have a vehicle for point-to-point transportation. In that respect, I also believe that the price point is a little bit high for what this product is. (-1 point) I would certainly book a different hotel if I was to come back to this area again. Something in proximity to the station and/or services. Plus point: the menu at the Boucherie Restaurant looked delectable.

Really bad

Catatan Tripadvisor 2.0/5

ricsarel Bisnis - Ulasan TripAdvisor tersertifikasi

Bad reception service to begin. Was given a room without heating (it was broken), and was in January. Asked to change room and they have a portable heater in the room! Carpet really dirty. Over priced during Maison. Forget the restaurant and breakfast overcrowded and dirty/messy. Bad personal all over. Never again! Keep far away!!!

Disgusting

Catatan Tripadvisor 1.0/5

Victoria T Keluarga - Ulasan TripAdvisor tersertifikasi

We were thrown into this pit by AirFrance following a delay. The rooms were filthy, the sheets torn, there dirt on the walls. Breakfast was limited to those who got there early enough and even getting there half an hour before it stopped serving saw us leave with a nibble on some stale bread and no drinks. Very rude staff, even for Paris. Would certainly not recommend

Chère madame, Nous vous remercions d'avoir pris le temps

I won't go back

Catatan Tripadvisor 1.0/5

enricoc688 Solo travel - Ulasan TripAdvisor tersertifikasi

the hotel is super far from the airport and even from the RER station. I got lost at some point and I had to call the hotel multiple times to get directions on how to get there. The person at the front desk was impolite, sounded annoyed and not helpful at all. Won't stay here again

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 259 ulasan 8.2/10 Lokasi
  • 454 ulasan 5.1/10 Kamar
  • 405 ulasan 7.8/10 Pelayanan
  • 6 ulasan 5.6/10 Internet
  • 243 ulasan 4.3/10 Kenyamanan
  • 211 ulasan 5.4/10 Kebersihan
  • 162 ulasan 4.3/10 Makanan
  • 143 ulasan 7/10 Sarapan

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