Hôtel Novotel Munich Centre Ville 4 étoiles

Note Avis clients 4.5/5 9 513 avis

Novotel Munich Centre Ville
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+ 23 Services
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Chambre 1

Nombre de personnes
Âge des enfants

Meilleur prix garanti

Comment cela marche?
ALL - Accor Live Limitless

Gratuit : devenez membre

En réservant dans cet établissement :

  • Je gagne des points Statut & Rewards

  • Je peux utiliser mes points Rewards

  • Je bénéficie d'avantages

  • Je peux bénéficier d'un tarif membre

Les plus de l'hôtel

  • Situé au coeur de Munich, bien desservi par les transports publics, accès rapide à l'aéroport

  • 307 chambres rénovées, avec TV à écran plat 140 cm et accès WIFI gratuit

  • Restaurant THE FLAVE servant des plats internationaux et des en-cas

  • Location de vélo

  • Centre de conférence séparé avec design « GREAT Meetings » par Novotel

Cet hôtel participe à Planet 21 et agit ainsi pour une hospitalité positive

Services de l'hôtel et à proximité

Check-in à partir de 15h00

Check-out jusqu'à 12h00

Payant

Services et informations pratiques
  • Online check-in
  • WIFI/Accès Internet
  • Parking
  • Accessibilité personnes à mobilité réduite
  • Animaux domestiquesPayant
  • 100% Espace sans tabac
  • Air conditionné
  • Langues parlées à l'hôtel
  • Réception ouverte 24/24
  • Arrivée anticipée/Départ tardifPayant
  • Services de nettoyage
  • Bureau de Change/DevisesPayant
Loisirs et activités
  • Piscine intérieure chauffée
  • Salle de fitness
  • Sauna
  • Piste de jogging (à proximité)
Restauration
  • Petit-déjeunerPayant
  • 1 restaurant(s)
  • 1 bar(s)
  • Services en chambre
Services d'affaires
  • 9 salle(s) de réunion
  • Centre d'affaires libre service
  • Copieur /imprimante disponible
Message d'information

Localisation de l'hôtel

Novotel Munich Centre Ville

Hochstrasse 11
Bayern
81669
munich
allemagne

Tel : +4989661070

Fax : (+49)89/66107999

Check-in à partir de 15h00

Check-out jusqu'à 12h00

  • BUS 17 :  BUS 17 AM GASTEIG

  • S1-S8 :  S1-S8 ROSENHEIMERPLATZ

  • TRAM 16 :  TRAM 16 AM GASTEIG

  • Par avion

    MUC F.J. STRAUSS À 36km / 22,37 miles

  • Par train

    HAUPTBANHOF À 5km / 3 miles

  • Par train

    MUNICH/MUENCHEN À 5km / 3,11 miles

  • Par train

    OSTBAHNHOF À 1,5km / 0,93 miles

GPS :48.129516, 11.58865

Nos hébergements

Spacieuse, au design contemporain et parfaitement modulable, la chambre Novotel est un véritable espace à vivre et s'adapte à toutes les exigences.

Chambre Standard avec lit double

Chambre accessible
  • Nombre maximal de personnes : 2
  • Superficie : À partir de 20 / 215 sq ft
  • Internet sans fil en chambre
  • Internet haut débit
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite
  • Téléphone direct(...)

Chambre Standard avec lits jumeaux

  • Nombre maximal de personnes : 2
  • Superficie : À partir de 20 / 215 sq ft
  • Internet sans fil en chambre
  • Internet haut débit
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite
  • Téléphone direct(...)

Chambre Standard avec lit double et canapé-lit

Chambre accessible
  • Nombre maximal de personnes : 4
  • Superficie : À partir de 20 / 215 sq ft
  • Internet sans fil en chambre
  • Internet haut débit
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite
  • Téléphone direct(...)

Chambre Business Supérieure avec lit double

  • Nombre maximal de personnes : 2
  • Superficie : À partir de 20 / 215 sq ft
  • Internet sans fil en chambre
  • Internet haut débit
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite
  • Téléphone direct(...)

Chambre Exécutive avec lit double et canapé-lit

  • Nombre maximal de personnes : 4
  • Superficie : À partir de 35 / 377 sq ft
  • Internet sans fil en chambre
  • Internet haut débit
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite
  • Téléphone direct(...)

MyRoom par Anne : envie de voyage

  • Nombre maximal de personnes : 2
  • Internet sans fil en chambre
  • Internet haut débit
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite
  • Téléphone direct(...)

MyRoom par Yvonne : escapade en pleine nature et charme de la forêt

  • Nombre maximal de personnes : 2
  • Internet sans fil en chambre
  • Internet haut débit
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite
  • Téléphone direct(...)
Chambres

Nos restaurants et bars

THE FLAVE

Cuisine : Internationale

Au restaurant THE FLAVE, tout tourne autour du marché alimentaire de Munich ! Nous proposons chaque jour une sélection fraîche et variée. Si vous avez envie d'un en-cas ou de quelque chose de plus copieux, dégustez nos petits pains à tout moment.

Déjeuner

12:00 - 15:30

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

Dîner

15:30 - 00:00

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

THE FLAVE

Photo non contractuelle

Faites une pause au restaurant THE FLAVE ou venez y prendre un verre en soirée. N'oubliez pas de goûter à nos délicieuses tapas pour combler vos petites faims. Ouvert tous les jours jusqu'à 1 h du matin.

Déjeuner

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

Dîner

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

Vos réunions et évènements

Nos salles de réunion

  • Nombre de salles de réunion : 9

  • Surface maximum : 230

  • Capacité maximum : 195 personnes

  • Capacité maximum en banquet : 121 personnes

En savoir plus

Les avis de nos clients
Novotel Munich Centre Ville

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL 4.5/5

9 513 avis

tripadvisor

Note TripAdvisor 4.0/5

3 341 avis

Certificat d'Excellence TripAdvisor
Certificat d'excellence 2019

Excellent hotel, confort parfait

Note Avis clients 4.5/5

Anonyme Professionnel - 15/03/2020 Avis confirmés ALL

Juste une nuit, arrivée tardive, départ tôt, mais très appréciable - Excellent accueil des personnels - Chambre parfaite, très confortable et bien agencée. Un bémol : dans la salle de bain, un peu plus de place de plan de travail serait un plus. - Le petit déjeuner est remarquable. Très grand choix !

Dear Mr. S., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast in particular. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Une débauche d'énergie pour les besoins basiques d'un humain

Note Avis clients 4.5/5

Anonyme Professionnel - 09/03/2020 Avis confirmés ALL

Un "beau" buffet petit-déjeuner ... Mais combien de produits venant de loin (hors Europe, Turquie & Afroique du Nord) ? Quel part de gaspillage alimentaire? Combien de C02 généré pour fabriquer et transporter l'écran-géant de television ? Pourquoi avaoit change la serviette tous les jours (les miennes n'étaient pas au sol ...) ? Que faites vus de vos engagements ?

Dear Mr. H., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review on the staff, and also for your critique and suggestions on improvement regarding the sustainable breakfast and facilities. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Bon service, literie inconfortable pour moi

Note Avis clients 4.5/5

Anonyme Voyage solo - 07/03/2020 Avis confirmés ALL

Excellent accueil en français. Chambre propre, confortable. Par contre, pour moi, literie trop dure et donc très inconfortable et oreiller trop gros et trop épais. Ce qui fait que j’ai passé une très mauvaise nuit.

Dear Mr. L., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the nice feedback on the staff, and also for your critique and suggestions on improvement regarding the pillows and sheets. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Correct

Note Avis clients 4.5/5

Anonyme En famille - 27/02/2020 Avis confirmés ALL

Accueil correct mais sans plus, dommage que le sauna ne soit pas ouvert le matin

Dear Mr. P., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

hotel confortable , tres bien situe

Note Avis clients 4.5/5

Anonyme En couple - 26/02/2020 Avis confirmés ALL

hotel confortable ,tres bien situè pour visiter le centre ville , petit dejeuner tres bien +++ espace detente bien la semaine , trop bruyant le week end (manque savon dans les douches du sauna )

Dear Mr. C., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback on the breakfast, and also for your critique and suggestions on improvement regarding the sauna. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

personnel très agréable

Note Avis clients 4.5/5

Anonyme Professionnel - 20/01/2020 Avis confirmés ALL

piscine chaude et belle chambre calme

Dear Mr. D., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the pool in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Note Avis clients 4.5/5

Osa Professionnel - 15/01/2020 Avis confirmés ALL

très bon accueil et personnel à l'écoute

Dear Ms. O., Thank you for staying with us at Novotel München City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Un vrai régal comme toujours

Note Avis clients 4.5/5

C J. Professionnel - 11/01/2020 Avis confirmés ALL

A la hauteur de mes attentes avec la marque NOVOTEL, c'est à dire un trés bon rapport qualité prix. Comme toujours personnel trés souriant, compétent, toujours à l'écoute , prêt à rendre service Chambre morderne , propre comme toujours , silencieuse Diner simple mais de qualité et comme toujours un trés beau petit déjeuner Un petit bémol sur les toilettes, car j'ai eu un souci en fin de séjour. En effet en tirant la chasse l'eau n'a pas voulu sécouler. Mais cela reste un point de détail au ragard de ma satisfaction générale

Dear Mr. J., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Problème de fuite d'eau dans la salle de bain

Note Avis clients 4.5/5

Manon En couple - 09/01/2020 Avis confirmés ALL

Nous sommes restés 2 nuit au Novotel Muenchen City. Nous avions demander lors de la réservation, une chambre pour un couple et nous avons eu des lits jumeaux. De plus, lors de la première nuit, nous avons remarqué que la douche de notre salle de bain fuit et met de l'eau partout, ce qui est très désagréable. Et le lendemain on se rend compte que notre chambre n'a pas été faite. Nous sommes donc déçu de notre séjour, vu le prix de la nuitée, le service n'est pas à la hauteur.

Dear Ms. G., I would like to offer my sincere apologies for the problems regarding the room, the shower and the house-keeping. That is unacceptable and below our standards. Please rest assured that I will look into this and will take steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Triste

Note Avis clients 4.5/5

L. En famille - 04/01/2020 Avis confirmés ALL

Pas d’enseigne lumineuse pour accéder à l’hôtel Accès parking hôtel ne justifiant pas le prix Arrivée dans le hall pas d’accueil sombre on ne se croirait pas dans un Novotel Buffet du soir pas du tout content tout froid Le service restauration très faible avec remise de la salle en place alors que les clients ´ avaient pas terminé qui ont du supporter les chaises que l’on tire .... Chambres sombre salle de bain à rafraîchir

Dear Ms. L., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Correcte

Note Avis clients 4.5/5

Birgit En couple - 31/12/2019 Avis confirmés ALL

Hôtel bien situé. La vue depuis la chambre plutôt mauvaise. Personnel accueillant. Petit déjeuner trop cher.

Dear Ms. S., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the nice feedback on the location, and also for your critique. Regarding the cost for our breakfast buffet, I would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items - an offering that is appreciated and expected by a majority of our guests. I would like to ask you for understanding. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Note Avis clients 4.5/5

Anonyme En famille - 25/12/2019 Avis confirmés ALL

Super endroit et merci pour l’accueil

Dear Mr. N., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Novotel München City, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the welcome team in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Note Avis clients 4.5/5

Anonyme En couple - 16/12/2019 Avis confirmés ALL

Parfait

Dear Ms. B., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l
Note Avis clients 4.5/5

Gael En couple - 16/12/2019 Avis confirmés ALL

J ai énormément apprécié le surclassement dans la magnifique suite du 7em etage cela a été une expérience extraordinaire !!

Dear Mr. T., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the suite in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Séjour pratique en centre-ville

Note Avis clients 4.5/5

Anonyme Professionnel - 08/12/2019 Avis confirmés ALL

Hôtel très bien situé. Belle chambre rénovée, mais matelas assez dur. Beaucoup trop de monde cependant et attente trop longue à la réception. Malgré un compte Silver et un enregistrement en ligne, attente de 29 minutes au check-in. Il n'y avait pourtant que 5 personnes devant moi, c'est inacceptable quand on considère que l'enregistrement rapide et privilégié fait partie des récompenses du programme de fidélité. Ce problème est récurrent chez Accor (par ex. à l'aéroport de Muich). C'est pourquoi je réserve de moins en moins chez Accor, privilégiant des hôtels à accueil plus personnalisé. Trop forte affluence au petit-,déjeuner.

Dear Ms. V., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the nice feedback on the room, and also for your critique and suggestions on improvement regarding the check-in. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Conforme a mon attente

Note Avis clients 4.5/5

Anonyme Professionnel - 18/11/2019 Avis confirmés ALL

Très bon service, restaurant agréable rapide et bon, Hôtel bien situé et pratique

Dear Mr. c., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the restaurant in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Bien

Note Avis clients 4.5/5

T. V. Professionnel - 13/11/2019 Avis confirmés ALL

Bonne expérience globalement. Hormis les oreillers qui sont trop compacts et ne me conviennent pas.

Dear Mr. T., We will give you another pillow at your next visit! Thank you very much for your visit and for taking the time to review your stay at Novotel München City. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

central, convivial

Note Avis clients 4.5/5

Guy A. Voyage solo - 12/11/2019 Avis confirmés ALL

Accueil très sympathique

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager AccorInvest Germany GmbH c/o Novotel München City Hochstrasse 11 81669 München Tel.: +49 89 66 107 - 0 | Fax: +49 89 66 107 - 999 | h3… I novotel.com l accorhotels.com l

Pas à la hauteur du service promis.

Note TripAdvisor 4.0/5

Georges1951 En couple - 07/11/2019 Avis TripAdvisor

Un Novotel sans chauffage c’est inadmissible. On nous a proposé un chauffage d’appoint que le dernier jour. J’ai pu négocier les petits déjeuners offerts mais cela ne compense pas le désagrément. Incompréhensible dans un pays comme l’Allemagne.

I sincerely apologize for the deficiencies that unfortunately caused inconveniences for you. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Rafael D. Fröhlich General Manager

Hotel très confortable mais loin des attractions de Munich et des moyens de transport

Note TripAdvisor 4.0/5

Pierre C En famille - 03/11/2019 Avis TripAdvisor

Restaurant avec des choix de plats insuffisants Les petits-déjeuners sont excellents mais trop onéreux, 22 € Le rabais de la carte Business Plus pas appliqué sur les petits-déjeuners non commandés par internet

Thank you for your review and also for your critique and suggestions on improvement regarding the restaurant. We take your input very seriously and I have already discussed it with the colleagues. Regarding the cost for our breakfast buffet, I would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items - an offering that is appreciated and expected by a majority of our guests. I would like to ask you for understanding. We hope to welcome you as a guest again. Best regards, Rafael D. Fröhlich General Manager
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