ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 4.0/5 1,174 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,174 reviews

TripAdvisor Rating  3.5/5  888 reviews

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Very overpriced for the room. Room had cobwebs and no remote for the TV. Staff knocked on door prior to checkout time while I was getting dressed to check if the room was empty. Rang buzzer to park the car twice with no answer.

Dear Hollie, Thank you for sharing your feedback. I am truly sorry to hear that your experience did not meet your expectations, and I sincerely apologize for the issues you encountered during your stay. The presence of cobwebs and the missing TV remote are absolutely not acceptable, and I will immediately address these concerns with our housekeeping team to ensure better attention to detail in the future. I also apologize for the disruption when staff knocked on your door before check-out time. We aim to respect our guests' privacy, and I will speak to the team about adhering to proper protocols. Additionally, I’m sorry for the lack of response when you tried to use the buzzer for parking. This is not the level of service we aim to provide, and I’ll be looking into why this occurred to prevent it from happening again. We truly appreciate you bringing these matters to our attention, and I hope you will give us another opportunity to provide a better experience in the future. Warm regards, Joshua Barton Hotel Front Office Manager Ibis Newcastle

Average

Customer review rating 2.0/5

Diana Business - Confirmed reviews ALL

The room was not thoroughly cleaned from previous guest - the bin in the bedroom area still had rubbish in it. The add-on breakfast was definitely not worth the cost paid for it and it was not of great quality. There were no gluten-free options for the bread and the utensils were all dirty and mixed in amongst each other. The hot water was not straight forward to use, with it requiring a fiddling with to get it working.

Dear Diana, Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet expectations, and I truly appreciate you bringing these concerns to our attention. Cleanliness and guest satisfaction are top priorities for us, and I’m sorry to hear that your room was not thoroughly cleaned, especially with the rubbish still in the bin. This is certainly not acceptable, and I will be addressing this issue with our housekeeping team. I also apologize that the breakfast did not meet your expectations, particularly with the lack of gluten-free options and the cleanliness of the utensils. We strive to offer a better experience for all guests, and I will ensure that these issues are addressed to improve both the quality and presentation of breakfast in the future. Lastly, I’m sorry to hear about the difficulty with the hot water. This is a safety feature and cannot be removed, if any assistance is needed to navigate the hot water system, please seek our friendly staff. Your feedback is invaluable to us, and we are committed to improving based on your comments. We sincerely hope you will consider staying with us again in the future to experience the improvements we’ll be making. Warm regards, Joshua Barton Hotel Front Office Manager Ibis Newcastle

Good location, room clean and tidy

Customer review rating 5.0/5

Paiton Friends - Confirmed reviews ALL

Good service

Dear Paiton, Thank you for your kind feedback! We’re so glad to hear that you enjoyed our location, and that the room was clean and tidy for your stay. It's great to know that you received good service as well. We truly appreciate you taking the time to share your experience, and we hope to welcome you back soon! Warm regards, Joshua Barton Hotel Front Office Manager Ibis Newcastle

Good stay and location is good

Customer review rating 4.5/5

Miguel D. Families - Confirmed reviews ALL

You provide good value for money. The room was clean and tidy. The amenities were good. The location also gives a plus to the hotel. The included breakfast was decent and the reception personnel were great. I recommend this hotel

Dear Miguel, Thank you for your kind feedback! We’re thrilled to hear that you had a good stay and found great value in what we offer. It’s wonderful to know that the room, amenities, and our location met your expectations, and we’re especially glad you enjoyed the included breakfast and the service from our reception team. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We’d be happy to welcome you back anytime! Warm regards, Joshua Barton Hotel Front Office Manager Ibis Newcastle

Everything needed

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great location for my business in town. Central to what I needed and we’ll priced

Dear Eric, We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Barton Hotel Front Office Manager Ibis Newcastle

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Other web-users rate our hotel

  • 674 reviews 8.9/10 Location
  • 1,106 reviews 5.3/10 Room
  • 904 reviews 8.6/10 Service
  • 17 reviews 7.3/10 WiFi
  • 548 reviews 4.6/10 Comfort
  • 524 reviews 4.2/10 Cleanliness
  • 306 reviews 6.2/10 Value
  • 229 reviews 5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.