Dear Mr. A., Thank you very much for sharing your experience with us! We are happy to hear that you appreciated our convenient location, cleanliness and especially our team. It is also great to know that you found your stay to be good value for money and had a smooth experience from booking to departure. Thank you for choosing ibis Praha Wenceslas Square for your family stay and for your 9/10 recommendation. We hope to welcome you back on your next visit to Prague! Kind regards, Jana Guest Relations Specialist

Dear Kutay, Thank you for taking the time to share your feedback. I am truly sorry to hear that your stay with us did not meet your expectations. It is especially disappointing to read that you left with such a negative impression of our team, as providing warm and welcoming service is something we genuinely care about. Please be assured that we take your comments seriously and will review them carefully with the relevant departments. Feedback like yours is very important to us, as it helps us identify where we need to improve. Thank you once again for bringing these concerns to our attention. We hope we will have the opportunity to restore your confidence in us with a much better experience in the future. Kind regards, Jana Guest Relations Specialist

Dear Mahir, Thank you for taking the time to share your feedback. I am sorry to learn that your stay did not fully meet your expectations. While I am pleased that you found our location convenient and appreciated the cleanliness of the hotel, I regret that you were not satisfied with the comfort and equipment of the room. We value all guest feedback, as it helps us better understand our guests' expectations and identify areas where we can improve. Thank you for choosing ibis Praha Wenceslas Square and for sharing your experience with us. Kind regards, Jana Guest Relations Specialist

Dear Merve, Thank you for taking the time to share your feedback with us. I am pleased to hear that you appreciated our location, cleanliness, and breakfast offering. At the same time, I am truly sorry to learn about the confusion regarding the breakfast and city tax charges. Clear and consistent communication is very important, and I understand your frustration when different information was provided during your stay. I am also sorry to hear that your breakfast experience did not feel comfortable. Our goal is always to ensure that guests feel welcome and relaxed throughout their stay. Thank you for bringing these concerns to our attention. Your feedback is valuable and helps us identify areas where we can improve. We appreciate your visit and hope to have the opportunity to provide you with a better experience in the future. With kind regards from Prague, Jana Guest Relations Specialist

Dear Korkut, Thank you for taking the time to share your feedback with us. I am pleased to hear that you appreciated our location and had an overall enjoyable stay. Thank you also for sharing your comments regarding the room amenities and bathroom facilities. Guest feedback is important to us and helps us better understand our guests' expectations. We appreciate your visit and hope to have the opportunity to welcome you back to ibis Praha Wenceslas Square in the future. With kind regards from Prague, Jana Guest Relations Specialist

Dear Faruk, thank you very much for taking the time to share your detailed feedback with us. I am pleased to read that you appreciated our location, the nearby metro connection, and the friendliness and helpfulness of our reception team. It is also great to know that we were able to accommodate your early check-in and that you found the room clean. Thank you as well for your balanced comments regarding the room layout and comfort. Please allow me to explain that the room concept follows a modern minimalist design introduced within Accor standards, which includes open storage solutions instead of traditional wardrobes in some categories. However, I fully understand that for families or longer stays this may feel less practical. I also sincerely apologize for the technical inconveniences you experienced with the toilet and hairdryer. The constant water noise and interruptions while using the hairdryer certainly should not affect guest comfort, and your comments have been shared with our technical team for proper inspection and follow-up. Thank you once again for your honest and constructive feedback. We truly appreciate it and hope to welcome you again in the future. Warm regards, Barbora Fagan Guest Relation Specialist

Dear Aysel, Thank you for your wonderful feedback regarding your stay at ibis Praha Wenceslas Square. We are delighted to hear that you appreciated our central location, allowing easy access to explore the city, as well as the comfort provided by our breakfast offerings and in-room amenities. It is gratifying to know that you found our rooms to be spacious and modern. We hope to welcome you back in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Giray, Thank you for your positive feedback regarding your stay at ibis Praha Wenceslas Square. We are delighted to hear that you appreciated the cleanliness of our rooms and our central location. It is our aim to provide all our guests with a comfortable and convenient experience. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Baris, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our location, the cleanliness of the hotel, and the daily service provided by our team. It is great to know that the small touches, such as hot drinks, made your stay even more pleasant. We are truly happy that your time in Prague was memorable, and we would be honored to welcome you back again on your next visit. Warm regards, Barbora Fagan Guest Relation Specialist

Dear Sevgican K., Thank you for your feedback. We appreciate your positive comments regarding our location. We regret to hear that the absence of a coffee machine affected your stay. We constantly strive to improve our services and hope to welcome you back in the future. Best regards, Kristyna Tyc ibis Praha Wenceslas Square

Dear Emre, Thank you for your positive feedback regarding our convenient location. We appreciate your understanding about the ongoing renovations and will ensure to communicate this to future guests to help them plan their stay accordingly. We hope to welcome You back at the Ibis hotel Wenceslas Square for better experience. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Serkan, Thank you for your kind words regarding our location, comfort, and attentive staff. We are delighted to hear that you had a pleasant stay and appreciate your recommendation. We hope to welcome you back in the future at the Ibis Hotel Wenceslas Square. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Emine, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our team helpful and attentive. It is our primary goal to enhance our guests' experiences, and we are glad we could contribute positively to your time in Prague. We hope to welcome you back in the future at the Ibis hotel Wenceslas Square. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Melis, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced with the pillows. Our team strives to provide a restful environment, and we regret that we fell short during your visit. Regarding the parking fees, we aim to maintain transparency in our pricing for all services. We appreciate your comments and will certainly take them into consideration for future improvements. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Ediz U., Greetings from Ibis Praha Wenceslas Square, and I would like to thank you for taking the time to share your comments on your recent stay with us, I shall share this with the team as it is always rewarding to read that you enjoyed your stay with us. Sincerely, Kristyna Tyc Front Office Manager