Dear Marie J., Thank you for taking the time to share your experience with us. I am glad to hear that you appreciated our convenient location, but I am truly sorry that other aspects of your stay left you disappointed. I especially regret your experience with our housekeeping service. You should have been able to enjoy your morning without feeling rushed, and I completely understand your frustration when you returned to find that your room had not been cleaned as requested. I am also very sorry about the condition of your shower. This is certainly not the standard of cleanliness we want to provide, and I will make sure your comments are brought to the attention of our Housekeeping and Maintenance teams. Thank you also for sharing your thoughts about our breakfast. We appreciate your feedback and will take it into consideration. Despite these disappointments, I sincerely hope you enjoyed your time in Prague and that we may have the opportunity to provide you with a much better experience in the future. Warm regards from Prague, Jana Guest Relations Specialist

Dear Timothy, Thank you so much for taking the time to share your lovely feedback with us! I am really happy to hear that you enjoyed your stay, especially the comfort and cleanliness of your room and our convenient location. I hope it made exploring beautiful Prague even more enjoyable! At the same time, I am sorry that you were disturbed by noise from the corridors. I completely understand that a peaceful room is important after a long day of sightseeing. Thank you also for your suggestion regarding better soundproofing of the doors. I will be happy to share it with our management team. It is wonderful to see that you enjoyed so many parts of your stay, and we truly appreciate your recommendation! Thank you also for being a member of our ALL loyalty programme. I hope you had a wonderful time in Prague, Timothy, and we would love to welcome you back again one day! Warm regards from Prague, Jana Guest Relations Specialist

Dear Charlotte, Thank you so much for your lovely review! I am really happy to hear that you enjoyed our location and newly renovated rooms, and especially that you found your room clean and comfortable. It is also lovely to hear that you felt welcomed by our team – I will be very happy to share your kind words with the colleagues. Thank you for staying with us and we hope to welcome you both back to ibis again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Dear Thierry, Thank you very much for sharing your feedback with us. I am happy to hear that you enjoyed our location and breakfast, and especially that you had a positive experience with our team. I am sorry, however, about the cleanliness of the headboard in your room. This is certainly something that should have been noticed before your arrival, and I will make sure to share your comment with our Housekeeping team. Thank you also for mentioning the unstable Wi-Fi connection. We appreciate you bringing this to our attention. Despite these points, I am glad to see that you had an overall pleasant stay, and we hope to welcome you both back to ibis again in the future! Warm regards from Prague, Jana Guest Relations Specialist

Dear Eric, Thank you very much for sharing your feedback with us! I am really happy to hear that you enjoyed your stay, our location and especially our team. It is also lovely to know that you appreciated the sustainable touches around the hotel. Thank you as well for your comments regarding the space in the room and bathroom. I completely understand that when staying for several days with more luggage, a little more storage space would be helpful. Thank you for recommending us, Eric, and we hope to welcome you back again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Dear Claire, Thank you so much for your wonderful review! I am really happy to hear that you had such a great stay with us and enjoyed our location, cleanliness and modern design. It is also lovely to know that you appreciated the little welcome amenities in your room. Thank you for your kind words and for your loyalty to ALL. We would be very happy to welcome you back again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Dear Clelia, Thank you so much for your lovely review! I am really happy to hear that you and your friends enjoyed your stay with us and found our hotel a great base for exploring Prague. It is especially nice to hear that you appreciated the cleanliness, our friendly team and the value for money. Thank you for choosing ibis, and we hope to welcome you back for another trip to Prague! Warm regards, Jana Guest Relations Specialist

Dear Jean-Yves, Thank you very much for your lovely and detailed feedback! We are delighted to hear that you enjoyed our convenient location, comfortable room and easy access to public transport. A special thank you for your kind words about our Front Office team. We are very happy to hear that our colleagues were welcoming and efficient and that they could assist you with your dinner cruise reservation. I will be pleased to share your compliment with them. It is also great to know that you appreciated having parking directly at the hotel. Thank you for your wonderful 10/10 recommendation. We hope you enjoyed your time in Prague and we would be very happy to welcome you back again! Kind regards, Jana Guest Relations Specialist

Dear Damien, Thank you so much for your lovely feedback! We are very happy to hear that you and your family had a comfortable stay with us and appreciated our modern hotel and convenient location close to public transport. We are especially glad that you enjoyed our breakfast and its variety – a good breakfast is always the best way to start a day of exploring Prague! Thank you also for your 9/10 recommendation and for choosing ibis Praha Wenceslas Square. We hope to welcome you and your family back again in the future! Kind regards, Jana Guest Relations Specialist

Dear Mathilde, Thank you so much for your lovely feedback! We are very happy to hear that you had a comfortable and peaceful stay with us. It is great to know that you especially enjoyed our breakfast, convenient location and comfortable bed. Thank you also for your suggestion regarding additional towels in the room – we appreciate you sharing this with us. And of course, thank you for your wonderful 10/10 recommendation! We hope to welcome you back to ibis Praha Wenceslas Square on your next visit to Prague. Kind regards, Jana Guest Relations Specialist

Dear Christian, Thank you very much for taking the time to share such detailed feedback about your stay. We are delighted to hear that you appreciated our convenient location, the cleanliness of the hotel, and the friendly service provided by our team. We are also pleased that you enjoyed our breakfast room and found it to be a pleasant place to start your day. At the same time, thank you for sharing your suggestions regarding the room layout and our breakfast selection. As an ibis hotel, our rooms are designed according to the ibis concept, offering compact and functional accommodation. We also appreciate your comments about the breakfast variety, as guest feedback like yours helps us continue improving our offer. We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you back to ibis Praha Wenceslas Square in the future. Kind regards, Jana Guest Relations Specialist

Dear Matthieu, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our convenient location, the comfort of your stay, and the wide selection offered at breakfast. We also appreciate your positive comments about the cleanliness of our hotel. At the same time, we are sorry to learn that your experience with our team did not fully meet your expectations. A warm and welcoming service is something we truly value, and we regret that this was not your impression during your stay. We also apologize for the inconvenience caused by the noise and the issue with your invoice at check-out. Your comments will be shared with the relevant teams, as they help us improve the experience we provide to our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to ibis Praha Wenceslas Square in the future. Kind regards, Jana Guest Relations Specialist

Dear Agnieszka, Thank you very much for taking the time to share your feedback and for being a valued ALL Classic member. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, the cleanliness of the hotel, and the overall experience. It is especially rewarding to know that you liked our sustainability initiatives, particularly the water stations and waste sorting. We are happy to see that these efforts made a positive impression on your stay. Thank you once again for your loyalty and for choosing ibis Praha Wenceslas Square. We hope to have the pleasure of welcoming you and your family back again soon. Kind regards, Jana Guest Relations Specialist

Dear Paul, Thank you very much for your lovely review. I am delighted to hear that you had such a pleasant stay with us and that you appreciated the warm welcome from our team, as well as the comfort of your room. It is especially nice to read your kind words about our staff being both professional and cordial. Thank you once again for choosing ibis Praha Wenceslas Square. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Kind regards, Jana Guest Relations Specialist

Dear Emmanuelle, Thank you very much for your lovely review. I am delighted to hear that you had an enjoyable stay with us and that you appreciated our location, the cleanliness of the hotel, and the service provided by our team. It is especially wonderful to know that you enjoyed our breakfast and found it exceptional and plentiful. Comments like yours are always a great encouragement for the entire team. Thank you for choosing ibis Praha Wenceslas Square and for taking the time to share your experience. We hope to have the pleasure of welcoming you back to Prague again in the future. With kind regards from Prague, Jana Guest Relations Specialist

Dear Michel, Thank you very much for your review. I am pleased to hear that you enjoyed your stay with us and appreciated our convenient location, the warm welcome from our team, and the comfort of your room. Thank you for choosing ibis Praha Wenceslas Square. We hope to have the pleasure of welcoming you back to Prague again in the future. With kind regards from Prague, Jana Guest Relations Specialist