Novotel Praha Wenceslas Square 4 étoiles

Note Avis clients (Note ALL) 4.4/5 1 807 avis

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Novotel Praha Wenceslas Square - Image 1
Novotel Praha Wenceslas Square - Image 2
Novotel Praha Wenceslas Square - Image 3
Novotel Praha Wenceslas Square - Image 4
38 Katerinska, 12000 PRAGUE, République Tchèque

Description

Les plus de l'hôtel

  • Centre de fitness et piscine intérieure chauffée, sauna

  • Sélection de plats internationaux et locaux

  • Accès WIFI gratuit

  • À 15 minutes à pied de la place Venceslas.

  • A 30 minutes en voiture de l'aéroport Václav Havel

Nos hébergements

Profitez de nos offres Vol + Hôtel

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Localisation de l'hôtel

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
République Tchèque

GPS:50.074942, 14.428032

Téléphone
Fax +420 266 000 250

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux acceptés
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

COTE JARDIN

Spécialités locales et étrangères. Menu diététique aussi disponible.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  1 807 avis

Note TripAdvisor  4.0/5  2 353 avis

Note Avis clients 2.0/5

Laurent M. Entre amis - Avis confirmés ALL

L’hôtel est très bien situé mais pas mal de soucis.

Dear Laurent, Thank you for taking the time to share your detailed feedback. We are truly sorry to read that your stay was affected by several inconveniences and did not meet your expectations. Please accept our sincere apologies for the technical issues you experienced in your room, including the heating control, the refrigerator and the clogged bathroom sink. This is certainly not the level of comfort we aim to provide, and we regret that these matters were not resolved promptly during your stay. We are also very sorry that the room was not serviced as scheduled and that you had to request cleaning yourself – this is unacceptable and will be addressed with our housekeeping team. We deeply apologize for the disturbance caused by drilling noise. As the hotel is currently undergoing renovation works, some noise during daytime hours was unfortunately unavoidable. However, we fully understand how disruptive this must have been, especially early in the morning, and we regret that this information and its impact were not handled more considerately. Regarding breakfast, we appreciate your positive comment about the food selection and fresh omelets. At the same time, we are sorry that the way food waste information was presented made you feel uncomfortable. Our intention is to raise awareness about sustainability and responsible consumption, not to make our guests feel guilty. Your feedback on this matter is very valuable and will be shared with the management team so we can reconsider how this information is communicated in the future. Once again, we sincerely apologize for the shortcomings during your stay and thank you for bringing them to our attention. Your comments help us identify areas where we must improve, and we hope you might consider giving us another opportunity to provide you with a more positive experience in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Idéal pour visiter Prague

Note TripAdvisor 5.0/5

Jean Philippe L Avis TripAdvisor

Hôtel bie' situé, chambres propres et spacieuses Bon petit dejeuner La piscine et le sauna sont un plus après la journée de visite de prague

Dear Jean Philippe, Thank you for your kind words regarding your recent stay at Novotel Praha Wenceslas Square. We are delighted to hear that you found our location ideal for exploring Prague, and that you appreciated the cleanliness and spaciousness of your room. It is wonderful to know that you enjoyed our breakfast offerings as well as the amenities of the pool and sauna, which provide a perfect way to unwind after a day of sightseeing. Sincerely, Barbora Fagan Guest Relation Specialist

Note Avis clients 4.5/5

Franck H. En couple - Avis confirmés ALL

Hôtel moderne et pratique avec de nombreux espaces pour diverses activités.

Dear Franck, Thank you for your positive feedback regarding your recent stay at Novotel Praha Wenceslas Square. We are delighted to hear that you found our location ideal for exploring Prague, and that our modern facilities met your needs for various activities. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. Sincerely, Barbora Fagan Guest Relation Specialist

Note Avis clients 5.0/5

Philippe C. Voyage solo - Avis confirmés ALL

Hotel moderne, bien rénové et fonctionnel. Le personnel est efficace et attentionné. Tout est réuni pour un séjour agréable et réussi.

Dear Philippe, Thank you for your kind words regarding your recent stay at Novotel Praha Wenceslas Square. We are delighted to hear that you appreciated our modern renovations and found our team to be attentive and efficient. It is our goal to provide a comfortable and enjoyable experience for all our guests, and your feedback inspires us to continue our efforts. We are excited to welcome You back soon! Sincerely, Barbora Fagan Guest Relation Specialist

Note Avis clients 3.0/5

Cedric S. En famille - Avis confirmés ALL

Chambre Ok Piscine Ok Petit déjeuner Ok Restaurant le soir décevant ( le 26/12/25 qui était notre première soirée sur 3 à l’hôtel à 4 personnes) : attente des plats 1h30 sans explication, mauvaise qualité et froid. Après explications il n’y avait qu’un seul cuisinier mais cette information a été donné à la fin de repas. Les autres tables étaient également désemparées et certaines familles ont été refusées des 21h le soir alors que l’accueil m’avait confirmé quelques heures plus tôt qu’on pouvait venir dîner jusqu’à 21h45. Conclusion : nous avons boycotté le bar et le restaurant les 2 soirs suivants. Message pour la direction : nous avions choisi l’hôtel car il y avait un restaurant et nous avions prévu de dîner tous les soirs

Dear Cedric, Thank you for taking the time to share your detailed feedback. We are pleased to read that you were satisfied with your room, the pool, and breakfast. At the same time, we are truly sorry to learn about your disappointing experience in our restaurant during the evening of December 26. Please accept our sincere apologies for the excessive waiting time, the quality and temperature of the food, and especially for the lack of clear communication from our team. We fully understand your frustration — waiting 90 minutes without explanation is unacceptable, and the situation you described clearly did not meet the standards we aim to provide. While the reduced staffing in the kitchen on that evening impacted the service, this should have been communicated transparently and in a timely manner, and we regret that it was not. We are also very sorry for the confusion regarding restaurant opening hours and for the inconvenience this caused you and other guests. Your comment regarding your choice of hotel based on the availability of an on-site restaurant is completely valid, and we sincerely regret that this expectation was not met. Please rest assured that your feedback has been shared with our management team, as it is essential for us to review our processes and avoid similar situations in the future. Thank you once again for your honest comments. We truly hope that, despite this experience, we may have the opportunity to welcome you again and restore your confidence in our services. Warm regards, Barbora Fagan Guest Relation Specialist

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 875 avis 9.3/10 Site
  • 1 069 avis 6.7/10 Chambre
  • 943 avis 8.2/10 Service
  • 19 avis 8/10 Internet
  • 767 avis 8.7/10 Petit déjeuner
  • 434 avis 7.1/10 Propreté
  • 312 avis 6.8/10 Piscine
  • 154 avis 6.7/10 Espace bien-être

Dispensé par Trustyou

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