Dear Bradgreen2018, Thank you for sharing your opinion about your recent stay. We are delighted that you had a great stay with us and that we have met all your requirements. We look forward to welcoming you back on a future trip. Kind regards, Kenneth Claerbout, General Manager

Dear Jethronunn, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that the room met was to your liking. Thank you for appreciating our location, our team, our parking facility and our breakfast. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We are indeed located in the heart of the city. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are happy that all the facilities were to your satisfaction. We look forward to welcoming you back. Best wishes, Kenneth Claerbout, General Manager

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that the hotel met your expectations. Thank you for appreciating our team. Our team members always go out of their way to ensure they deliver the best service possible. We regret that the room was not to your liking. Regarding the power saving lights ad shower door, we wish you had informed us during your stay so that our team would have solved these issues immediately. We assure you that all our rooms are regularly updated and thoroughly checked before the guests arrive. However, we have taken a note of your remark and passed it to the relevant department. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, Kenneth Claerbout, General Manager

Dear Joan, Thank you for your positive review! We are pleased that your recent stay with us was a good experience. We appreciate your compliments on our service, the breakfast and all the facilities. We aim to provide our guests with spotless, attractive and spacious rooms with all the essential amenities. Above all that, we put your comfort first. We are happy that we met your expectations. We look forward to welcoming you again. Best wishes, Kenneth Claerbout, General Manager

Dear Guest, We would like to thank you for taking the time to comment on your recent stay. We are sorry to hear that your recent stay with us was not satisfying at all. We do apologise for the inconvenience you might have faced regarding your room. We try to ensure our guests are satisfied at all levels and find the most suitable way to find the best solution without delay. Concerning the cigarette smell, we can assure you our housekeeping team will not smoke in the rooms. Perhaps the smell of cigarettes was coming from outside and It's a complete non-smoking hotel. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Best regards, Kenneth Claerbout, General Manager

Dear Kevin, Thank you for such a positive review. It's always a pleasure to welcome our returning guests at Ibis Aalst Centrum. We are happy that your recent stay was a good experience also that enjoyed our delicious and varied breakfast. We have taken note of your comments regarding our front desk. Our team always try their best to meet every guest's need, especially do everything they can to check-in process faster even under pressure. This situation occurs during a few seasons. We do value your observation and appreciate your kind remarks. We look forward to welcoming you again. Best wishes, Kenneth Claerbout, General Manager

Dear Dieter, Thank you for taking time to share your review. We are so sorry to know that your recent stay with us did not meet your expectations. We have taken note of your remarks. We apologise for the inconvenience caused especially due to the delay in the key. We assure you that we take our guests' problems seriously and we are concerned that we were not made aware of the issues concerning the lack of amenities during your stay. Our housekeeping usually replaces them during the check-in. If there are any issues with the room or if the amenities needs replacement, we always encourage our guests to inform us of such issues immediately so that we may take prompt action. We are pleased however you were able to start your day off well with our tasty and varied breakfast buffet. We hope despite minor inconveniences you will give us another opportunity to welcome you again. Best wishes, Kenneth Claerbout, General Manager

Dear Guest, Thanks for your feedback. Thanks for alluding to our convenient location near E40 Motorway, connecting to Ghent and Brussels. Your mention on the parking is valued. We take note of your remarks. We need to choose between air conditioning or heating for the whole building. In this time of year we choose to switch on the heating because it can be cold at night, particularly in the rooms on the backside. However, guests can switch off the heating. Don't hesitate to alert us if help needed. We're really sorry to read your disappointment regarding the reception. We will brief the relevant team on your assessment. We hope to have the pleasure to welcome you once again. Kenneth Claerbout, General manager

Dear Guest, Thanks for your review about Ibis Aalst Centrum hotel. Your message of satisfaction is very rewarding and an incentive for our staff to continue with their efforts to uphold our high standards.We are very sorry for your disturbed night, please don't hesitate to inform reception so we make take the appropriate action. We are glad you found your room met your expectations, we have taken good note of your comments concerning reduced mobility guests and will be looking into the matter. We are glad you were able to make the most of our secure, underground parking. The whole team certainly hope to see you again in the future. Best wishes, Kenneth Claerbout, General manager

Dear Guest, Thank you for taking some time to share your exceptional experience at hotel Ibis Aalst Centrum. Our main purpose is to make our guests' experience beyond reproach. We are proud to have been up to it. Our establishment in an enjoyable place located near E40 Motorway, connecting to Ghent and Brussels. Thanks for mentioning the convenient free parking. We look forward to welcoming you again in a near future. Kenneth Claerbout, General manager

Dear David, Your review has been a nice reading for the hotel Ibis Aalst Centrum team. Costumer satisfaction is our staff's best reward. I will gladly convey your compliments to the whole team. I'm sure they will be delighted to discover it. It's a point of pride you took advantage of our convenient location nearby E40 Motorway, connecting to Ghent and Brussels. We hope to have the pleasure of welcoming you anew. Kenneth Claerbout, General manager

Dear Client, We thank you for your feedback in relation with your experience at Ibis Aalst Centrum hotel. Thanks for calling attention to our proximity with E40 Motorway, connecting to Ghent and Brussels. We are glad you liked our new concept of breakfast with a very wide selection of options. As a reminder, our family rooms have more space (25 sqm and a 25 € supplement per night). Feel free to book one of them next time. The staff appreciates your kind words. We have been pleased to be at your service. Don't hesitate to go to our Facebook page and like us. We would be thrilled to host you anew. Yours sincerely, Kenneth Claerbout, General Manager

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Koen Front Office Manager

Dear , Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Torrekens Assistant Manager Ibis Aalst Centrum