Pullman Brussels Centre Midi 4 estrelas

Querida Senhora, Obrigado por compartilhar seu feedback sobre a sua estadia recente em nosso hotel! Nós realmente apreciamos suas palavras gentis sobre nossa equipe de recepção, quartos espaçosos e limpos, e a qualidade do nosso café da manhã. Estamos encantados em saber que você gostou de jantar em nosso restaurante e achou as opções vegetarianas atraentes. Ficamos felizes em saber que você apreciou nossa excelente localização e o ambiente tranquilo, apesar de estarmos próximos ao terminal de transporte. Pedimos sinceras desculpas pelos inconvenientes que você enfrentou com a limpeza dos banheiros do térreo e pela interação que teve com nossa equipe do bar. Levamos seus comentários a sério e abordaremos essas questões para garantir uma experiência mais agradável para nossos hóspedes. Esteja certo de que trabalharemos na melhoria da limpeza e acessibilidade das instalações e forneceremos treinamento adicional à nossa equipe para garantir um ambiente mais acolhedor. Esperamos ter a oportunidade de recebê-la novamente no futuro e proporcionar uma experiência ainda melhor! Atenciosamente, Mathilde, Guest Relations Agent

Dear Guest, Kindly thanking you for taking the time to provide us with your kind and elaborate feedback. It is a real pleasure to read your satisfaction with all our services, offering a quality breakfast is a great way to start the day! Our team is proud to maintain our hotel impeccable for our clients. Your feedback on the hotel's comfort and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review. We highly appreciate your positive comments and we are pleased that your expectations were met or perhaps even exceeded. Thank you again for communicating your experience to us and we hope to welcome you back soon ! Yours sincerely,

Dear Madam, Thank you for choosing Pullman Brussels Centre Midi and for providing us with your valuable feedback. We are so sorry to read the disappointment you faced at check-in, please allow us to express our sincere apologies. Your feedback is very important to us as it helps us to improve our services on a daily basis. At Pullman, we strive to provide a high quality standard and we are very sorry the reception was not up to your expectations. Please be aware that your feedback has been mentioned to the Welcome Manager and he has done the utmost so that this experience does not happen again. Once again, we thank you for providing us with your feedback and we hope to have the pleasure to welcome you back here, at Pullman Brussels Centre Midi. Best Regards,

Dear Guest, Thank you for choosing Pullman Brussels Centre Midi and for providing us with your valuable feedback. First of all, we would like to thank you for your kind words about our staff and the cleanliness of our hotel ! We very much regret to read of the disappointment as expressed concerning our location and its surrounding area. One of our strongest points is, as you pointed out, that we are located inside the South Station allowing our guest a direct access to all forms of public transport such as tram, train, bus but also the International trains like the Eurostar and Thalys. It literally only takes you a few minutes to reach the platforms. Indeed, International train stations can sometimes be intimidating due to its hustle and bustle that not only big capital cities are known for but most certainly also the bigger European train stations such as Brussels South. We can assure you that the security of travellers is one of the top priorities of the station, just as the security of our guests is the hotel's priority. Despite the positive aspects of your stay we are truly sorry you were not convinced by the benefits of our location. We thank you again for providing us your feedback and we can only hope we may welcome you back in the future ! Yours sincerely,

Dear Guest, Thank you for sharing your experience at the hotel after your stay. It sounds like you had quite an eventful time there ! It's wonderful to hear that the hotel's location right inside Brussels Midi train station was a saving grace, especially after a tiring journey from Amsterdam. It's unfortunate to hear about the challenge you faced with the shower. We want to let you know that the hotel's reception is available 24/7 to assist with any concerns or difficulties guests may encounter. If you find yourself facing similar challenges in the future, don't hesitate to contact the reception for help. They are there to ensure your stay is as comfortable and problem-free as possible. Your feedback about the shower experience is valuable, as it provides the hotel an opportunity to improve and ensure that guests have a seamless and safe experience in the bathroom. Thank you for sharing your honest feedback, we hope we will have the pleasure to welcome you again ! Warm Regards,