ibis Aalst Centrum 3 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 430

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Villalaan 20, 9300 AALST, Belgium

Opis

O hotelu

  • Great location, next to E40 and close to the city center!

  • 12 Electric Cars Super Charger

  • Private parking

  • Reception & bar open 24/7

  • Free and unlimited WIFI

Nasze pokoje

Lokalizacja hotelu

ibis Aalst Centrum

Villalaan 20
9300 AALST
Belgium

Pozycja GPS:50.921339, 4.032318

Telefon
Faks +32 53 71 07 11

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

FOODIZ CORNER

Zdjęcie nieumowne

Foodiz Corner: Food, drinks and music!

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 430

Ocena TripAdvisor  3.5/5  Liczba opinii: 364

Terrible Stay – Avoid This Hotel!

Ocena na stronie TripAdvisor 1.0/5

anonymousN4545ID Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

My stay at this hotel was a complete disaster, and I wouldn’t recommend this place to anyone. The room was unbearably hot because the heating was constantly running. Opening the window wasn’t an option since the room was on a low level, making it insecure and unsafe. To make matters worse, the bathroom ventilation ran non-stop, creating an annoying noise that made it impossible to sleep. I reported these issues to the staff, and while a receptionist came to inspect the room and agreed the conditions were unacceptable, nothing was done to fix the situation. No room change, no real solution – just empty apologies. This hotel completely failed at its basic purpose: providing a restful place to sleep. If you value your comfort, peace, or money, avoid Ibis Aalst at all costs. Terrible experience!

Dear Guest, We appreciate you taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. Our aim is to provide a comfortable and restful environment for all our guests, and we regret that we fell short of this goal in your case. Regarding the room temperature, our hotel needs to choose between air conditioning or heating for the entire building. At certain times of the year, we opt for heating as it can be cold at night, however, guests have the option to turn this off in their rooms. We also apologize for the disturbance caused by the bathroom ventilation. While it is in place to ensure proper airflow, it should not detract from the tranquility of your stay. Moreover, the safety and security of our guests are of utmost importance to us, and we regret to hear that you felt unsafe with the window open. Our hotel's design prioritizes guest comfort and safety, and we apologize if we fell short in providing this. We are particularly disappointed to hear that our staff's response to your concerns was not satisfactory. We will use your feedback to reinforce our training and ensure our team is better equipped to handle such situations in the future. We hope we can welcome you back in the future. Kind regards, Ibis Aalst Centrum, General Manager

Great value with lovely breakfast.

Ocena na stronie TripAdvisor 5.0/5

debsgraham Rodziny - Opinia zatwierdzona w TripAdvisor

We were greated with humour and enthusiasm by reception staff on arrival. The hotel has a bar and restaurant. OUr rooms were large and very comfortable. Breakfast was very good with the pancake machine a hit woth our foster children. This hotel is located convieniently for the motorway with parking on site. The parking under the building has a height limit but parking next to the hotel as we had a top box was no issue. The walk to the town centre takes at least 30/40 min and we didnt see many restaurants near the hotel. However, we had our eyes on Mozart restuarant bottomless ribs in Aalst centre and the walk was worth it. We would stay here again; very good value.

Dear Graham, Thank you for taking the time to share your review. We are truly pleased that you found ibis Aalst Centrum to be of great value and that your stay with us left a positive impression. We are delighted that you enjoyed the humor and enthusiasm of our reception staff, the comfort of our spacious rooms, and our varied breakfast options, including the pancake machine which was a hit with your foster children. It is wonderful to hear your positive remarks about our convenient parking facilities and our location's easy access to the motorway. The fact that you would choose to stay with us again is the highest compliment we could receive. We hope we will have the opportunity to see you again in the future. Best regards, Ibis Aalst General Manager

Unpleasant

Ocena na stronie TripAdvisor 1.0/5

Atul A Rodziny - Opinia zatwierdzona w TripAdvisor

Very nasty stay. See the details below- 1- Checkin at 1.30 is chargeable. You are ok to let the room empty and cust wait. 2- No fridge in the room 3- No Hot water kettle and coffee provision in the room 4- No locker 5- No air conditioning 6- I had to return to dirty bedsheets all 3 nights. Every morning they said, it will be done next day. 7- They say central, but the location is really bad. No connectivity after 8pm. No Uber would come to Aalst station. I have traveled many places and stayed in a lot of properties. I believe All properties is out of my list now. First and last stay ever! Ridiculous!

Dear Atul, Thank you for taking the time to share your feedback. We apologize for your stay not meeting all your expectations. Early check-in is subject to availability and at a small surcharge to ensure that rooms are ready for our guests ahead of schedule. While our rooms are designed to maximize space and comfort, we understand that guests may miss having a fridge or coffee-making facilities. Our bar, however, offers a variety of hot and cold beverages available for purchase around the clock. Additionally, guests can always rely on our 24/7 team for assistance with any needs. Regarding room amenities, we offer a safe deposit box at reception for our guests' valuables, as we do not have lockers in individual rooms. We regret to hear about your concerns with the temperature control and bed linen. Please note that our hotel operates a central heating system to ensure a comfortable environment during cold periods. We also offer a 15-minute guarantee to address any cleaning issues immediately, though it seems we missed the mark during your visit. Concerning our location, we are situated on the outskirts of the city center, which may affect the availability of certain transport services like Uber after peak hours. Nonetheless, we are within a reasonable distance of Aalst station and offer bike rental services for exploring the local area. Finally, we are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jean-Christophe Imbert, General Manager

No food, no refund

Ocena na stronie TripAdvisor 1.0/5

Devondave65 Opinia zatwierdzona w TripAdvisor

Ordered food via qr code on table. Waited 45 minutes and when I asked about my food I was told that they had a problem with their system. Didn't receive my food and didn't get a refund There was never anyone at reception or the bar. Waited 20 minutes to check in. Not impressed 😕

Dear Vonda, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you encountered. We strive to provide efficient service and regret that this was not your experience. Additionally, it is concerning to learn that there was an extended waiting period for your check-in, which is not indicative of our usual standards. Please be assured that our team is dedicated to attending to our guests promptly. Regarding the refund, we understand the frustration this may have caused and would like to extend our apologies for any inconvenience. Please do contact us directly if this has not already been resolved. Our guests' satisfaction is of utmost importance to us, and while we do not have a reception desk, we offer a welcome point designed for a swift check-in process. We also provide a 24/7 service to ensure constant availability for our guests' needs. We hope to welcome you back for a return visit. Best regards, Jean-Christophe Imbert, General Manager

Dobrze zlokalizowany

Ocena klientów 4.5/5

Jacek Pary - Opinie potwierdzone ALL

Hotel łatwo dostępny z autostrady Bruksela-Gandawa. Bardzo miła obsługa. Sporo publicznych miejsc parkingowych przy hotelu

Dzień dobry, Dziękujemy za poświęcenie czasu na napisanie tej recenzji. Cieszymy się, że doceniłeś dogodną lokalizację hotelu oraz miłą obsługę. Faktycznie, nasz hotel jest łatwo dostępny z autostrady Bruksela-Gandawa i oferuje wiele miejsc parkingowych dla naszych gości. Dziękujemy również za wyróżnienie ekipy z recepcji, która zawsze stara się sprostać oczekiwaniom naszych gości. Jesteśmy dumni z naszych inicjatyw związanych z ekologią, takich jak stopniowe zastępowanie jednorazowych przedmiotów plastikowych bardziej ekologicznymi alternatywami. Cieszymy się, że zauważyłeś te działania i doceniłeś je. Mamy nadzieję, że będziesz miał okazję pojawiać się u nas częściej. Z wyrazami szacunku, Dominique Van Ooteghem, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 263 Liczba opinii 7.7/10 Lokalizacja
  • 652 Liczba opinii 5.1/10 Pokój
  • 521 Liczba opinii 8.3/10 Obsługa
  • 15 Liczba opinii 7.3/10 Internet
  • 352 Liczba opinii 4.5/10 Komfort
  • 330 Liczba opinii 7.4/10 Śniadanie
  • 277 Liczba opinii 6/10 Czystość
  • 125 Liczba opinii 5.2/10 Jedzenie

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