ibis Brussels Erasmus 3 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 634

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Route De Lennik 790, Anderlecht, 1070 BRUKSELA, Belgia

Opis

O hotelu

  • 15 minut jazdy metrem od tętniącego życiem centrum stolicy Belgii, Brukseli.

  • 20 minut metrem od Wielkiego Placu

  • Posiłki i napoje są dostępne całodobowo.

  • 1 min piechotą od szpitala Erasmus

  • Najlepsze śniadanie w formie bufetu.

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Lokalizacja hotelu

ibis Brussels Erasmus

Route De Lennik 790, Anderlecht
1070 BRUKSELA
Belgia

Pozycja GPS:50.815129, 4.272359

Telefon
Faks +32 2 523 62 83

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

IBIS KITCHEN

Offering innovative and varied cuisine to satisfy all your cravings, whether it is for something sweet, savory...or both. All you can eat buffet available from Monday to Thursday.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 634

Ocena TripAdvisor  3.5/5  Liczba opinii: 128

Very noisy rooms

Ocena na stronie TripAdvisor 2.0/5

Яника М Opinia zatwierdzona w TripAdvisor

Hotel is extremely noisy and really any sound is heard through walls that are like made of paper. All the talking in next room and corridor can be heard like it was next to you. Nice stuff, modest but clean rooms, good pillows and bed. Breakfast is rather good.

Gamble on getting a parking space after you've paid upfront for your room.

Ocena na stronie TripAdvisor 4.0/5

XF_Jagman Opinia zatwierdzona w TripAdvisor

We chose this hotel although it is far outside Brussels, for its secure parking, its one disabled bay and because it had a restaurant open for dinner on the nights we were going to be there. I find it unacceptable that the Accor booking system (not just this hotel) does not allow you to reserve a parking space (disabled or not) in a hotel with 81 rooms and about 25 parking spaces (1 disabled) before taking your money for a non-refundable room! You can only ask for a space and pay the hotel €10 per night on check-in. I emailed the hotel and was given assurances that "a" space - they could not specify the disabled space - would be saved for me. But I arrived early just to be sure. Full credit to the helpful staff! What was I supposed to do if I arrived and all the spaces were already taken? On most nights, their car park was full and there wasn't anywhere else nearby to park. Luckily, no-one else had a blue badge so I had no difficulty parking, but I do not like trusting to luck when there is an obvious solution. Do something about it, Accor!

Dear Guest, Thanks for your review about our hotel. We are pleased that you found our secure parking, dedicated disabled bay, and the availability of our hotel restaurant for dinner to be convenient for your stay. Our team is always ready to assist and provide the best service possible, so we're thrilled to hear that you found our staff helpful. However, we understand your concerns regarding the parking situation and the limitations of our reservation system. While we do our best to accommodate all our guests’ needs, we regret any inconvenience you may have experienced due to the parking availability. We appreciate your suggestion and will take it into consideration as we continuously strive to improve our guests' experience. Finally, we hope that despite the parking issue, you were able to enjoy the surrounding amenities and the convenience of our hotel's location, close to both the Erasmus Hospital and public transport options for easy access to the city center. We are hoping to welcome you back in the future. All the best. Timsac Sonia, General Manager

Unclean and unhygienic

Ocena na stronie TripAdvisor 1.0/5

Tosin A Opinia zatwierdzona w TripAdvisor

I recently stayed at Ibis Brussels Erasmus and was utterly appalled by the lack of basic hygiene standards. Upon checking in, I was told that the room had been thoroughly cleaned and prepared after the previous guest’s departure. On the surface, everything appeared to be in order—the bed was neatly made, and the room looked clean. However, what I discovered later that night was beyond shocking. When I pulled back the covers to get into bed, I was horrified to find period blood stains on the bedsheet, clearly left behind by the previous occupant. This absolutely revolting discovery made it clear that the hotel had not changed the bedding between guests, despite their assurances. It’s one thing to overlook a small detail, but failing to change the sheets—especially when they are visibly soiled—is inexcusable and utterly disgusting. This incident not only ruined my stay but also raised serious concerns about the hotel’s overall cleanliness and the health risks it poses to its guests. If this is the level of care they take with something as basic as changing the bed linens, it makes me wonder what other corners they are cutting in terms of cleanliness and sanitation. I strongly urge anyone considering a stay at Ibis to reconsider. A clean bed is the bare minimum one should expect from any hotel, and if they can’t even meet that standard, they don’t deserve your business. I will certainly never be returning and will advise others to steer clear of this establishment.

Dear Guest, We appreciate you taking the time to share your feedback with us. The cleanliness and hygiene of our rooms are of utmost importance to us, and we have strict protocols in place to ensure the highest standards are maintained. Our housekeeping team is trained to thoroughly clean and prepare each room between guests, including changing all bed linens. The situation you described is not representative of our standards. We also have a dedicated team that performs regular quality checks on all our rooms. We hope we can welcome you back in the future. Kind regards, Dimitrio Virone, General Manager

Lovely stay, perfect location

Ocena na stronie TripAdvisor 4.0/5

matthew b Opinia zatwierdzona w TripAdvisor

Although the hotel is at the end of the Erasmus metro line, the hotel is only 2 minutes away on foot to the metro station, and it would take only 20 minutes to arrive at the Brussels Central station. The hotel is situated in a very quiet area surrounded by trees. Check-in was quick, and the receptionist was very polite. The room given was room number 209. It was clean, a decent size for 1 person, and a very comfortable bed. The bathroom was also very clean, and it included the necessary toiletries. Room service was provided everyday. Breakfast was included, and it was a buffet. It included cold cuts, sweet pastries, hot dishes, cereal and coffee.. All in all it was a lovely stay, I would really recommend it and I would certainly revisit this hotel during my next trip to Brussels :-) Thank you for your lovely hospitality.

Dear Matthew, Thank you for such a great review. We are delighted to hear that you appreciated the location of our hotel, conveniently situated near the metro station for easy access to Brussels Central. The serenity of the surrounding trees and our quiet area is something we are proud of, and we're glad it contributed positively to your experience. Our team takes pride in offering a smooth check-in process, and it is pleasing to note that this was reflected during your arrival. We make it our mission to ensure rooms are meticulously clean and comfortable, and it’s rewarding to hear that you found the room and bathroom to your satisfaction, including the provided toiletries. Moreover, we're glad that the variety offered at our breakfast buffet met your expectations, as we aim to provide a great start to the day for our guests. Our staff is dedicated to delivering exceptional service and hospitality, and your recognition of their efforts is truly appreciated. Your recommendation and intentions to revisit are the highest compliments we can receive, and we are grateful for your kind words. We look forward to a return visit from you in the future. Best wishes, Dimitrio Virone, General Manager

Not a pleasant experience

Ocena na stronie TripAdvisor 1.0/5

Passenger08622014316 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Appalled and mesmerised why you do not wish to earn money for your hotel Restaurant could not accommodate a coach party for food in the evening, which crazy when there nothing adulate around the local area Didn’t find staff at all helpful, they rather ignore customers who standing at the bar for ages cannot Allegedly you advertised coach parking when there none, I’d never personally book this hotel nor would I recommend it to anyone Business is about keeping your clients happy not making them unhappy and make them feel you did not want us there

Dear Assen, Thank you for taking the time to share your feedback. Our aim is to provide all our guests with an enjoyable dining experience, and we regret to hear that we were unable to accommodate your coach party in our restaurant. We understand the importance of attentive service and are sorry to read that our staff did not meet your expectations at the bar. Please rest assured that we strive to offer a welcoming and efficient service to all our guests. Regarding parking, we apologize for any confusion regarding coach parking facilities. We do offer parking for vehicles, and while we don’t have specific coach parking, we always aim to assist our guests with alternative arrangements when possible. Ensuring the happiness and satisfaction of our guests is the cornerstone of what we do at ibis Brussels Erasmus, and it is with regret that we learn your stay did not reflect this. We value all our guests and are saddened that you felt unwelcome, as this is certainly not the standard of hospitality we aim to deliver. We hope this experience will not deter you from staying with us in the future. Warm regards, Dimitrio Virone, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 644 Liczba opinii 9.3/10 Obsługa
  • 9 Liczba opinii 5.6/10 Internet
  • 536 Liczba opinii 4.3/10 Komfort
  • 400 Liczba opinii 8.6/10 Śniadanie
  • 329 Liczba opinii 7.2/10 Czystość
  • 233 Liczba opinii 4.1/10 Dobra oferta cenowa

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