ibis budget Brussels South Ruisbroek 2 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 826

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Opis

O hotelu

  • 7 km from the city heart of Brussels

  • Large take away offer

  • Free Wifi in the entire hotel

  • Private parking

  • 5 minutes walk to train station

Nasze pokoje

Lokalizacja hotelu

ibis budget Brussels South Ruisbroek

Vorstsesteenweg 100
1601 RUISBROEK
Belgia

Pozycja GPS:50.793539, 4.299195

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu

2 śniadania

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 826

Ocena TripAdvisor  3.6/5  Liczba opinii: 746

Awful! Avoid if you have young children

Ocena na stronie TripAdvisor 1.0/5

Chloe S Rodziny - Opinia zatwierdzona w TripAdvisor

We arrived in the evening and checked in with no issues — 4 adults and an 11-month-old baby, with 2 rooms booked. The rooms were basic as expected, but also dirty and unsanitary. Under the beds there was visible dirt, and there was even chewing gum stuck underneath the bunk bed above the double bed. The toilet was essentially a cupboard with a motion-sensor light that switched off after about 20 seconds, meaning you had to get up mid-use to reactivate it. Both rooms had this issue. The air conditioning also didn’t work, which was a big problem as it was around 30°C during our stay. Because we had a baby who is crawling and exploring, the dirty floors made it unsafe to stay. We raised the concerns with reception and were offered new rooms, but as both of our original rooms had the same problems, we didn’t feel confident moving all of our belongings (and baby gear) for the issues to remain. We decided to book another hotel for the same night. At reception, we were told a refund would be arranged if we emailed management. However, after many emails, the refund was refused on the basis that the rooms were “clean” (which they were not). ALL.com, who we booked through, have been trying to contact the hotel on our behalf, but the hotel is now ignoring them entirely. Overall, this was a very poor experience — unhygienic, unbearably hot, and not family-friendly. We would not stay here again.

Dear Chloe Thank you for taking the time to review your recent stay at our hotel. We sincerely apologize that your experience fell short of our usual standards in multiple aspects. While we strive to maintain impeccable cleanliness through daily housekeeping, we regret this wasn't reflected during your stay. Our team is always available to address immediate concerns through our 24-hour reception service. Regarding temperature control, our rooms feature individually adjustable air conditioning complemented by available fans. We're sorry this didn't provide adequate comfort during the warmer weather. For future visits, our ground floor sun terrace offers alternative relaxation spaces. We would like to clarify that our rooms are regularly inspected and are generally very clean. In your case, we had offered alternative rooms, which we believe would have met your expectations, but unfortunately, you declined this solution. As a result, we cannot consider a refund. Your experience helps us improve our processes while maintaining our commitment to straightforward booking policies. We certainly hope that we can welcome you back again. Best regards, Ibis Budget Brussels South, Reception

Ocena klientów 5.0/5

Marcin K. Rodziny - Opinie potwierdzone ALL

Hotel z parkingiem, blisko dworca kolejowego gdzie można szybko dostać się do centrum Brukseli. Oferta zgodna z opisem, jestem zadowolony. Pokoje czyste, miła obsługa, spokojna atmosfera. Pobyt z rodziną doskonale nam posałował.

Drogi Marcinie, Dziękujemy za tak ciepłe słowa o Twoim pobycie! Miło nam, że doceniasz naszą ofertę zgodną z opisem. Cieszymy się, że spodobał Ci się nasz parking oraz bliskość dworca kolejowego. Dziękujemy za zauważenie czystości pokoi i przyjaznej atmosfery – dla naszego zespołu to ważne, by każdy gość czuł się komfortowo. Szczególnie cieszy nas, że pobyt z rodziną spełnił Wasze oczekiwania. Jeszcze raz dziękujemy za Twoją recenzję i mamy nadzieję, że wkrótce będziemy mogli gościć Cię ponownie. Pozdrawiamy, Reception, Reception

More Like a Budget Hostel

Ocena na stronie TripAdvisor 2.0/5

hazinbint Opinia zatwierdzona w TripAdvisor

I would describe this place more as a cheap hostel or youth accommodation rather than a hotel. The staff was friendly and smiling, but the cleanliness left much to be desired. Breakfast was definitely not worth the price. This type of accommodation is clearly intended for a different kind of clientele. We were looking for something close to Nemo33, but next time we’ll definitely stay elsewhere.

Dear Guest, We appreciate you taking the time to share your feedback about your stay with us. We are delighted to hear that our team members provided welcoming service during your visit. However, we are sorry that your stay did not fully meet your expectations. Please accept our sincere apologies regarding the maintenance standards you encountered. Our housekeeping team is always available to promptly address any concerns during your stay. As for the morning meal, we offer both a complete continental breakfast buffet and an express option to cater to different preferences and budgets. We hope you will give us another opportunity to serve you better in the future. Best regards, Ibis Budget Brussels South, Reception

Basic yet comfortable and clean

Ocena na stronie TripAdvisor 3.0/5

DruffTravel Opinia zatwierdzona w TripAdvisor

So it is what is says on the can basically, I is budget. The best way to describe it is good standard student accommodation. The hotel is 2 stops away from Brussels Midi and from the train station a maximum 5 minutes walk - very convenient. However it's worth noting the trains are c. Every half an hour and not 24 hours a day. The Uber then becomes a necessity to/from Brussels. Upon checking on the receptionist was very nice and efficient. To the right of reception is the breakfast room and to the left a coffee machine and some purchasable food/drink items. En-route to the room it is evident this hotel is very tired and budget. I would imagine the hotel does not see such profits from its rates to justify a refurb. Now to be clear the room was very comfortable and clean, it's just basic. There is nothing about it that is mid level or luxury but for those on a budget it is ideal!

Dear Danio, Thank you for taking the time to share your review. We are pleased that you found our accommodations to be comfortable and our premises consistently maintained to a high standard of cleanliness. It's also great to hear that our reception team's efficiency contributed positively to your experience. However, we acknowledge your observations regarding the hotel's appearance and understand that while our budget-friendly options meet many travelers' needs, it may not fulfill all expectations for refurbishment. We appreciate your honest perspective and take it into consideration for our ongoing efforts to provide a satisfactory stay within the possibilities of our budget hotel concept. Finally, we are delighted that our location was convenient for your travels and that our proximity to public transport options facilitated your exploration of Brussels. We hope we will have the opportunity to see you again in the future. Best regards, Juan CORBEAU, General Manager

Udany pobyt

Ocena klientów 4.0/5

Anonimowo Pary - Opinie potwierdzone ALL

Ogólnie czysto, dobrze zlokalizowany obiekt, jedyny minus to brak przestrzeni na rozpakowaniu ubrań.

Dziękujemy za pozytywną opinię na temat naszego hotelu! Cieszę się, że doceniłeś naszą lokalizację, która zapewnia łatwy dostęp do głównych punktów komunikacyjnych oraz pobliskich atrakcji turystycznych. Jednakże rozumiemy Państwa rozczarowanie brakiem szafek na ubrania oraz czajnika w pokoju. Chociaż nasz hotel jest zaprojektowany z myślą o prostocie i funkcjonalności, przyjmujemy do wiadomości, że te elementy mogą wpływać na komfort pobytu naszych gości. Zauważone przez Państwa kwestie dotyczące czystości w łazience są dla nas niepokojące, a w szczególności problem z pleśnią. Przepraszamy za wszelkie niedogodności i zapewniamy, że dbamy o utrzymanie wysokiego standardu higieny we wszystkich naszych pomieszczeniach. Mamy nadzieję, że mimo wymienionych kwestii, mieli Państwo okazję do korzystania z naszego kontynentalnego bufetu śniadaniowego, który oferuje szeroki wybór pieczywa i dodatków, a także ekspresowe śniadanie za niższą cenę dla naszych gości. Mamy nadzieję, że zdecydują się Państwo ponownie odwiedzić nasz hotel w przyszłości. Serdecznie pozdrawiamy, Juan CORBEAU, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 507 Liczba opinii 6.8/10 Lokalizacja
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  • 654 Liczba opinii 8.7/10 Obsługa
  • 8 Liczba opinii 7.5/10 Internet
  • 484 Liczba opinii 3.6/10 Komfort
  • 371 Liczba opinii 4.8/10 Czystość
  • 350 Liczba opinii 4.8/10 Dobra oferta cenowa
  • 336 Liczba opinii 4.8/10 Śniadanie

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