Sofitel London St James

Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.7/5 1,849 reviews

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Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • Best Address in London, in the heart of St James

  • Grade II listed building with original features

ALLSAFE approved hotel

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone +44 20 7747 2200

Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Wild Honey St James

Michelin star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce from Head Chef Anthony Demetre. The restaurant is open all day from Tuesday to Saturday, for lunch through dinner.

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Diptyque amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,849 reviews

TripAdvisor Rating  5.0/5  250 reviews

Beautiful Hotel & Great Service

TripAdvisor rating 5.0/5

titom135 Couples - TripAdvisor review

This hotel is great. Very beautiful in a prime location in London. Everyone who works at this hotel great people with Greta personality and great attitude except one person (Breakfast Dining Manager) I believe his name is Robertino. This guy needs to learn the rule number one in the hospitality industry you must have good attitude, great smile with a friendly personality. Not just to the guest but also and most important to his coworkers. Three days in this hotel having breakfast and I had the opportunity to see this guys behavior. This guy doesn’t have any skills that can match up the quality, the elegance and service that this great hotel has to offer. The room that we stayed was very comfortable and very clean and very quite. I had the opportunity to need the cleaning ladies and this ladies are just amazing. Great smile great attitude alway saying hello. Great feeling of welcoming. The polish door man’s and the French concierge great people. This is the kind of people who makes you feel at home. Great attitude with a great smile always going the extra mile to make you feel welcome at home. The check in was fast and efficient very friendly receptionist explained everything great smile and very professional. Who later introduces us to Maria. A very lovely lady who gave us a tour of the hotel and eventually escorted us to our room. I wish I could remember names but the Brazilian girl, the Macedonian girl and the New Zealand girl who works at the e restaurant for breakfast this ladies are just amazing. This three ladies knows how to put a great sincere smile and great attitude with top notch service. The hotel it is absolutely beautiful with beautiful Christmas decor and a beautiful bar with the best location in London just steps away from Piccadilly Circus Tube Station (Metro Subway Station) We really enjoyed staying at this hotel and we will definitely when we comeback to London it will be our hotel of choice. Thank you for all.

Bonjour, Thank you for taking the time to review your stay. We are glad to know that you had a great experience, it encourages us to continue to uphold our high standards. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us as enjoyable as possible. It is a pleasure to hear that the decorations set the mood for the festive season and we really hope to welcome you back again soon. Best regards and Merci, Marie-Paule Nowlis, General Manager

Don’t even try for this hotel

TripAdvisor rating 1.0/5

OnAir55411753342 Families - TripAdvisor review

This is definitely one of the few expensive but unserviced 5 star hotels. The hotel staff only smile contemptuously at the guest's needs or stop the guest from asking questions with a blank face. The hotel restaurant is also not open during business hours. Everything is chaotic and disorganised. It’s quite easy to understand why Sofitel brand has lost its value in the Accor Group.

Bonjour, We are extremely concerned to hear your comments as we normally pride ourselves on the highest levels of guest service. I would very much appreciate a private exchange with you and kindly ask you to contact me directly at the hotel. I hope to hear from you soon. Sincerely Marie-Paule Nowlis, General Manager

Great location and fantastic service and rooms

Customer review rating 4.5/5

Sheena Couples - Confirmed reviews ALL

We have stayed here numerous times and find the hotel and the staff very attentive

Bonjour Mr E., Thank you for taking the time to review your latest stay with us. We are always happy to welcome you back and it is a pleasure to know that you had another pleasant stay; your kind words are very rewarding. Your preference with regard to the bathroom layout has been duly noted and I am so sorry you were disappointed on this occasion. It is always a pleasure to receive such positive feedback, please help us achieve our goal of being in the top 30 London hotels by sharing your comments on Trip Advisor for others to view using the link http://bit.ly/SofitelTripAdvisor. We look forward to the pleasure of welcoming you back again soon. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Great stay, fantstic service and great location. Strongly recommended

Customer review rating 4.5/5

Serge E. Business - Confirmed reviews ALL

The hotel has a nice reception and the rooms are great. The subtle service when you come back in your room at night and everything is made ready for the night, including some classic music in the background, makes you feel very welcome. Well done - you will see me again

Bonjour Mr E., Thank you for taking the time to review our hotel. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards of service we set ourselves. We are pleased to know that you enjoyed the relaxing atmosphere of your room at night. We have noted your comment about your bathroom and would like to offer you our apologies; we will address this with the housekeeping team. Your suggestion has also been taken into account as we are very aware of the impact we have on the environment. Please help us achieve our goal of being in the top 30 London hotels by sharing your positive comments on Trip Advisor for others to view using the following link http://bit.ly/SofitelTripAdvisor. We look forward to the pleasure of welcoming you again. Merci, Sally-Ann Jenkinson, Director of Guest Experience

Impressive hotel in a good location

Customer review rating 4.0/5

B. Solo - Confirmed reviews ALL

Hotel has a welcoming feel, and radiates stature. The Accor app is increasingly efficient (but not near as efficient as the Hilton one. :-). ). Nice new room, small for the price but good.

Bonjour Ms B., Thank you for taking the time to review your recent stay. We are delighted to receive your kind comments on the location of our hotel, we also pleased that you appreciated the high standard of service from our team. We do, however, regret to hear that we did not meet all your expectations and would like to remind our guests that we do have varying categories of rooms with different sizes and are more than happy to help you find a room better suited to your requirements. Additionally, we are sorry our prices did not meet your expectations; while we do try to always offer the most competitive rates, these can understandably fluctuate depending on demand. Furthermore, we have taken note of your comments regarding your app experience and will ensure to review these with the technical team, thank you for bringing these to our attention. We do also offer fast checkout at the desk, just pass a member of the team your key and we ill send you the email invoice directly. We would love to have you return for another stay soon. Merci, Sally-Ann Jenkinson, Director of Guest Experience

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Other web-users rate our hotel

  • 466 reviews 9.9/10 Location
  • 596 reviews 8.4/10 Room
  • 1,043 reviews 9.2/10 Service
  • 8 reviews 7.6/10 WiFi
  • 211 reviews 7.9/10 Comfort
  • 203 reviews 9.3/10 Vibe
  • 200 reviews 7.3/10 Food
  • 195 reviews 8.4/10 Breakfast

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