Sofitel London St James Hotel 5 stars

Name: Sofitel London St James
Address: LONDON, SW1Y 4AN, UNITED KINGDOM
Telephone: (+44)20/77472200
Rating: 4.7

Customer review rating 4.7/5 13,354 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

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+ 12 Services

Sofitel London St James Hotel

French luxury and local cuisine in the world's most exciting city

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Marie-Paule Nowlis, Hotel Manager

Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features a restaurant, Wild Honey St James, The Rose Lounge, the St James Bar, a large choice of conference suites and an award-winning spa. Sofitel London St James is an entirely smoke-free hotel.

The hotel is perfect for a London business meeting event or private celebration for up to 180 guests. With amenities like the Sofitel Spa (designed over 3 floors with original historic features), visitors are offered a luxury experience in an original setting. Nearby attractions include Buckingham Palace and Piccadilly Circus.

Hotel extras

Newly designed rooms by Pierre-Yves Rochon
An ALLSAFE Clifton certified hotel
All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre
5-star luxury hotel in the centre of London
Grade II listed building with original features

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel In public areas
- High-speed Internet High Speed internet -GBP15 for 24 hours
- WIFI in the communal areas Complimentary
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (nearby)
- Valet parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on request Paying
100% non-smoking hotel
Air conditioned
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
- Portuguese
- Korean
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Arriving on an early flight? You room will be waiting for you if you choose this option. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Let the relaxation begin!
- LATE CHECK-OUT UP TO 5PM (Paying) Prolong your relaxation and opt to keep your room until 5 pm. Enjoy one more shower or a nap before checking out. A must for a magnifique stay!
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Currency exchange
Porter
Concierge

Breakfast Paying
1 Restaurant(s)
2 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

Fitness centre
Well-being Paying
- Hammam (Paying)
- Massage (Paying)
Babysitting on request Paying
Boat excursions

14 Meeting room(s)
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
- Express check-in
- Express check-out
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Check In & Check-out facilities
- Express check-in
- Express check-out
Wi-Fi
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

- 20 parking spaces
- Near the property
- Private

Cavendish car park
- 20 parking spaces
- Near the property
- Private

1 Bar(s)
1 Bar(s)
1 Restaurant(s)
1 Restaurant(s)
Breakfast à la carte (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Bar(s)
1 Restaurant(s)
1 Restaurant(s)
Breakfast (Extra)

Breakfast à la carte (Extra)
Room service
- Cold snacks
- Hot meals

Sofitel Fitness

Sofitel Fitness

Babysitting on request
- Bottle Warmer
- Stroller available

Babysitting on request
CHILD_EQUIPMENTS
- Bottle Warmer
- Stroller available

13 Meeting room(s)
Self service business center
Meeting rooms

13 Meeting room(s)
Business Center

Self service business center
Meeting rooms

- Shoe shine machine
- Umbrellas
- 100% Non Smoking Property
- Dry cleaning / Ironing
- 183 non-smoking rooms
- 183 rooms
- 32 connecting rooms
- 32 family rooms
- 6 floors
- 9 rooms for people with reduced mobility
- English
- French
- Italian
- Korean
- Portuguese
- Spanish
- Concierge
- Currency exchange
- Porter
- Safe deposit box at reception

Desk equipment available
- Shoe shine machine
- Umbrellas
Hotel Services And Equipments
- 100% Non Smoking Property
- Dry cleaning / Ironing
Hotel informations
- 183 non-smoking rooms
- 183 rooms
- 32 connecting rooms
- 32 family rooms
- 6 floors
- 9 rooms for people with reduced mobility
Languages spoken at the hotel
- English
- French
- Italian
- Korean
- Portuguese
- Spanish
Services available at reception
- Concierge
- Currency exchange
- Porter
- Safe deposit box at reception

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN london
united kingdom

Tel: +442077472200

Fax: (+44)20/77472210

Contact email :

Check-in from 15h00

Check out up to 12h00

PICCADILLY CIRCUS : 6.9.15.23
THE HAYMARKET : 6.9.23.15
WATERLOO PLACE : 6.9.15.23
PICCADILLY CIRCUS : BAKERLOO LINE PICCADILLY CIRCU
PICCADILLY LINE : PICCADILLY LINE PICCADILLY CIRCU

By plane
GATWICK At 46km / 28.59 miles
By plane
HEATHROW At 24km / 14.91 miles
By plane
LONDON CITY APT At 10km / 6.21 miles
By helicopter
LONDON HELIPORT At 7km / 4.35 miles
By car
M1 At 4km / 2.49 miles
By car
M20 At 9.5km / 5.9 miles
By car
M4 At 8km / 4.97 miles
By train
ST PANCRASS At 2.5km / 1.55 miles
By train
VICTORIA STATION At 2.5km / 1.55 miles
By train
WATERLOO STATION At 2km / 1.24 miles

GPS :51.50732, -0.132397

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Hermès amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

NEWLY DESIGNED CLASSIC ROOM, 1 QUEEN BED

Max. number of persons: 2
Area: From 23 m² / 248 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED SUPERIOR ROOM, 1 QUEEN BED

Max. number of persons: 2
Area: From 26 m² / 280 sq ft
Views: Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED LUXURY ROOM, 1 KING BED

Accessible room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED LUXURY ROOM, 2 SINGLE BEDS

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED PREMIUM LUXURY ROOM, 1 KING BED, VIEW OVER WATERLOO PLACE OR PALL MALL

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

NEWLY DESIGNED STUDIO SUITE, 1 KING BED, LOUNGE SPACE,VIEW OVER WATERLOO PLACE

Max. number of persons: 3
Area: From 35 m² / 377 sq ft

NEWLY DESIGNED FAMILY ROOM, 1 KING BED, SEPARATE LIVING ROOM WITH SOFA BED

Max. number of persons: 3
Area: From 49 m² / 527 sq ft

Bathrobe

Our restaurants and bars

Wild Honey St James

Type of cuisine: Bistronomy

This concept takes chef Anthony Demetre's reimagined Wild Honey and brings it to St James... A casual all day dining venue serving modern European dishes with seasonal local ingredients. Our restaurant is open Tuesday to Saturday.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

ST JAMES BAR

St James Bar is a cocktail destination in the heart of St James, redesigned to create a truly decadent and intimate space, day or night.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

THE ROSE LOUNGE

In line with local government recommendations, The Rose Lounge is temporarily closed.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Your meetings and events

Our meeting rooms

Number of meeting rooms: 14
Maximum size: 195 m²
Maximum capacity: 200 people
Maximum banquet capacity: 120 people

Find out more

Very good

Anonymous Solo - 20/06/2021 Confirmed reviews ALL

Very good. Only criticism I would make is that air conditioning not working perfectly and the taps in the bathroom you had to turn anti-clockwise to switch the hot on and clockwise to turn the cold on which was both weird and annoying. Can't remember the room I stayed in - 326 maybe?

Dear Mr C., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Please accept my apologies for any inconvenience caused with the temperature in the room which we will certainly investigate further and our quirky bathroom taps which are the same in all rooms. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Central location

Gordon F. Couples - 17/06/2021 Confirmed reviews ALL

Very well situated hotel and attentive team.

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

Anonymous Solo - 16/06/2021 Confirmed reviews ALL

Excellent location. Comfortable, quiet room. Good breakfast. Friendly, helpful service throughout. Reassuring safety measures in place.

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

Perfect location for meeting but very peaceful

Sb Business - 16/06/2021 Confirmed reviews ALL

Welcoming and professional. Great location but quiet and peaceful.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

well located, great stay

Andrew C. Couples - 15/06/2021 Confirmed reviews ALL

Fabulous weekend made very special by your staff

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

‘Excellent’ as usual!

Mr J. M. Couples - 14/06/2021 Confirmed reviews ALL

We always stay with the Sofitel St James if we take a trip to London. We love the staff, hotel high level of cleanliness and hotel location

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

Good stay but with problem

Chris L. Couples - 14/06/2021 Confirmed reviews ALL

Great location and was very happy with the room. I was unfortunately charged more for the room than I booked it for though. When looking at my bank account.

Dear Mr l., Thank you for taking the time to tell us about your experience at the Sofitel London St James. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that the overcharge will shortly be refunded. As per your comment I would love to have the opportunity to talk to you directly, let me know when would be the most appropriate time for me to call you in regards to your invoice. Thank you once again for sharing your feedback, I do hope that despite your departure experience you have enjoyed your stay with us. I look forward to talking to you soon, Sincerely, Amelie Hacking Front Office Manager

everything was fine

Edward S. A. B. Business - 11/06/2021 Confirmed reviews ALL

We were a bit disappointed with the size of the bedroom it was very small Service and everything otherwise was very good

Dear Mr B., We very much appreciate your feedback regarding your stay at the Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. I was sorry to hear that the room was slightly too small for your needs. Please rest assured that we do have some higher categories that would allow you more space for any future stays. Your comment have been updated in your profile with us as well for any future stays to ensure we allocate some of our bigger rooms within the category booked. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Marie-Paule Nowlis General Manager

Great stay

Anonymous Couples - 10/06/2021 Confirmed reviews ALL

Beautiful hotel with the most helpful staff in an ideal location! What more to say?

Dear Mr T., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

Fabulous

Catherine M. Couples - 09/06/2021 Confirmed reviews ALL

First stay after lockdown. Hotel and staff fabulous as always. Beautiful hotel. Great location Lovely bar with great bar staff. Overall excellent weekend break.

Dear Ms m., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback and to hear that you had such a fabulous stay. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Harry P. Couples - 08/06/2021 Confirmed reviews ALL

Very friendly and professional staff. Hotel was lovely.

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Great to be back

Gilbert F. Families - 08/06/2021 Confirmed reviews ALL

Last time I stayed was in 2016. Since than, the property has improved greatly on all levels. The team intuition, the dining experience and the refurbishment have all played a great part. Well done for the Sofitel St James team...

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel London St James and I am so sorry to have missed you personally. It is always a pleasure to receive such positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Please don't leave it as long next time! Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Perfect down to the smallest details

Peter C. Families - 07/06/2021 Confirmed reviews ALL

Absolutely excellent, from start to finish but the front desk remembering my son and going out their way to get him a present makes everything worth while. The bar staff were phenomenal on the evening I can’t heap enough praise on them.

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Andreea and Stefania. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

lovely hotel and staff

Stephen C. Couples - 07/06/2021 Confirmed reviews ALL

Very good hotel but the breakfast was extremely slow unfortunately. If I had been on business it would caused me a lot of anxiety. Overall a very good hotel.

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is a pleasure to see that overall you enjoyed your stay and found the team so lovely. I am however disappointed to hear that your breakfast experience was not so positive on this occasion and sincerely apologise for any inconvenience. Thank you for your comments as we strive to continuously improve the quality of our service and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

Excellent location and a fabulous hotel

Cathm Friends - 06/06/2021 Confirmed reviews ALL

We were going to the theatre and this hotel was ideally placed meaning we were just a few minutes walk away. As a result we actually booked two further shows at other theatres and could do all this as plenty of other things too. The staff were welcoming one attentive all the time and the hotel was beautiful. The room was superb

Dear Ms M., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. After such a long time I hope that you have enjoyed the shows you went to see. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

A very welcoming oasis in these strange times.

Robert G. Solo - 06/06/2021 Confirmed reviews ALL

I had an excellent stay with pleasant, efficient and friendly service in every department.

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London St James. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Hacking Front Office Manager

short stay in Sofitel London

J5883SNmikew 04/11/2020 TripAdvisor review

This hotel is nothing short of superb, the staff greeted us before we got in and made us feel very special from that moment onwards. The room was ready early and we had been upgraded due to our status with Accor. The staff always make the difference and they couldnt have treated us better. The room was exquisite and very very comfortable . We would recommend this hotel if staying in London its far abopve the rest

Dear J5883SNmikew, Thank you so much for such a raving review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I truly hope we will have the pleasure of welcoming you back soon. Kind regards, Marie-Paule Nowlis General Manager

Anniversary event

Tora S 03/11/2020 TripAdvisor review

We booked the hotel to celebrate our Wedding Anniversary. In these strange times we could not have asked for a warmer welcome, we were treated like royalty and every member of staff made us feel incredibly welcome. The service was outstanding, the hotel was covid ready, the food was amazing. Can't wait for my next anniversary so we can come again.

Dear Tora, Thank you for your outstanding review. It was a great pleasure to welcome you at Sofitel London St James and help you celebrate your anniversary. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing back soon, Kind regards, Marie-Paule Nowlis General Manager

Sofitel St James, London

NorthStar558633 04/02/2020 TripAdvisor review

excellent place to stay, staff some welcoming, noting was to much trouble, customer service was excellent, would recommended the hotel to all, great location and access to all attraction, tube station nearby which give good access to all of London

Dear guest, I thank you for your positive feedback. We look forward to welcoming you back in our central yet quiet location. A bientot. Marie-Paule Nowlis

Home, Sweet Home!

mariemJ5585VE 28/01/2020 TripAdvisor review

I cannot even say "As usual" because my stay was more than "as usual"! An incredible upgrade! And such a warm welcome back and so many sweet moments throughout the week... Thank you so much to all of you!

Dear guest, Thank you so so much for this gorgeous feedback. We all loved it. We all look forward to welcoming back. Meanwhile I wish you a great year 2020! A bientot. Marie-Paule Nowlis

Our most recent 20 reviews

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