Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,268 reviews

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Sofitel London St James - Image 1
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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,268 reviews

TripAdvisor Rating  5.0/5  478 reviews

Certificate of excellence 2024

A Perfect Day of Relaxation at Sofitel St James' Spa and Rose Room

TripAdvisor rating 5.0/5

Marie M TripAdvisor review

I had an absolutely wonderful experience at the Sofitel St James' Spa, followed by an exceptional afternoon tea in the Rose Room. From the moment I arrived, Michaela greeted me with warmth and ensured that every aspect of my visit was perfect. My massage, delivered by the talented Jacquie, was incredibly relaxing, and afterward, I enjoyed some quiet time in the Zen room, sipping on one of the Spa's special herbal teas—a delightful touch that added to the tranquil atmosphere. I ended my afternoon with a delectable cream tea in the elegant Rose Room, a perfect way to round off a relaxing self-care day. I’ve been a loyal visitor of the Sofitel St James' Spa for the past 8 years, if you're looking to unwind in luxurious surroundings, I highly recommend a visit to Sofitel.

Well located, good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Friendly and efficient

Dear Mrs B., We very much appreciate your feedback regarding your stay at Sofitel London St James. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

A perfect stay - One the best Hotels ever

Customer review rating 5.0/5

Steven F. Couples - Confirmed reviews ALL

We were extremely impressed with our experience at Sofitel St. James. The location is perfect for any touring interests. The staff were gracious, accommodating and professional. Highly recommend....

Dear Mr F., On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and Rachael and the team were delighted that they were able to play their part to help ensure a memorable visit. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 20 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Great staff, facilities and location

Customer review rating 5.0/5

Mark A. F. Couples - Confirmed reviews ALL

Friendly, helpful staff, easy early check-in (bags) and welcome coffee / pastries while waiting for room.

Dear Mr F., On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay. We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure A. memorable visit. In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 20 Hotels in London - http://bit.ly/SofitelTripAdvisor. Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the future. Sincerely Sally-Ann Jenkinson Director of Guest Experience

Good stay

Customer review rating 4.0/5

David W. Solo - Confirmed reviews ALL

I like the hotel and its location. It’s one of my favourite places to stay in London. However one complaint is the hotels inability to produce a decent cup of coffee at breakfast. It is sometimes well stewed and not fresh despite asking for a fresh Americano each time.

Dear Mr W., Thank you for taking the time to review Sofitel London St James. We are delighted that you consider our hotel as one of your favourite places to stay in London and that the signature scent, the essence of Sofitel, always leaves a memorable impression on you. However, we regret that not all aspects of your stay lived up to your expectations and we understand the importance of starting the day with a perfectly brewed cup of coffee. I do hope that this experience improved following your initial comments as the team have since received additional training, I am sorry if we did not meet the high standards we strive for. Additionally, we are sorry we could not offer a complimentary room upgrade on this occasion due to limited availability, we really do appreciate your loyalty to Accor and always prioritise accordingly. Thank you again for sharing your experience. Kindest regards Sally-Ann Jenkinson, Director of Guest Experience

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Other web-users rate our hotel

  • 918 reviews 9.9/10 Location
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  • 391 reviews 8/10 Comfort
  • 380 reviews 8.9/10 Breakfast
  • 323 reviews 9.4/10 Vibe
  • 296 reviews 8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.