Sofitel London St James

Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.7/5 1,884 reviews

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Hotel extras

  • Newly designed rooms by Pierre-Yves Rochon

  • An ALLSAFE Clifton certified hotel

  • All-day dining restaurant, Wild Honey St James, led by renowned Chef Anthony Demetre

  • Best Address in London, in the heart of St James

  • Grade II listed building with original features

ALLSAFE approved hotel

Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone +44 20 7747 2200

Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Wild Honey St James

Michelin star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce from Head Chef Anthony Demetre. The restaurant is open all day from Tuesday to Saturday, for lunch through dinner.

Our accommodation(s)

Discover rich color schemes, the soft down of a luxury bed, high technology and Diptyque amenities in each of our luxurious 183 hotel rooms in London. Family rooms are easily facilitated by booking an interconnecting room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,884 reviews

TripAdvisor Rating  5.0/5  251 reviews

Customer review rating 5.0/5

George C. Business - Confirmed reviews ALL

All staff interactions were amazing. Staff was very helpful and gave excellent advice.

Bonjour Mr C., We appreciate that you took the time to review your recent stay. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words, we will be sure to share your feedback with the team. It is always a pleasure to receive positive feedback, please feel free to share your comments on Trip Advisor for others to view using the link http://bit.ly/SofitelTripAdvisor. We look forward to seeing you again on many more occasions. Best wishes and merci, Sally-Ann Jenkinson, Director of Guest Experience

Wonderful Location and excellent customer service!

Customer review rating 5.0/5

Shannon M. Families - Confirmed reviews ALL

We so enjoyed our stay. The location of the hotel is Perfect! We enjoyed the beautiful Christmas decorations and appreciated the friendliness of the staff. All recommendations by the concierge were spot on! Thank you for a wonderful trip to London!

Bonjour Ms M., Thank you for sharing your opinion of your stay with us. It is very rewarding to learn that we provided you with the perfect experience, and are glad our location was ideal for your time here in London. We also appreciate your kind comment about our team which inspires us to constantly uphold our performance. Please help us achieve our goal of being in the top 30 London hotels by sharing your positive comments on Trip Advisor for others to view using the link http://bit.ly/SofitelTripAdvisor. We look forward to welcoming you back. Best wishes and Merci, Sally-Ann Jenkinson, Director of Guest Experience

Comfortable, convenient location, helpful staff

Customer review rating 5.0/5

Anon Couples - Confirmed reviews ALL

As above

Bonjour Mr W., Thank you for taking the time to share your feedback. We are delighted that you had such a pleasant experience with us and we thank you for your kind words for our team. Rest assured your comment about drinks vouchers has been noted and apologise for the inconvenience. It is always a pleasure to receive positive feedback, please feel free to share your comments on Trip Advisor for others to view using the link http://bit.ly/SofitelTripAdvisor. We look forward to welcoming you again. Best regards and merci, Marie-Paule Nowlis, General Manager

Enjoyed our Stay

Customer review rating 4.5/5

Nt Couples - Confirmed reviews ALL

The room was well presented, ample large enough and the bed was so comfortable. The mirrors in the room were not conducive for getting ready, it was difficult to find a mirror and plug in right location to dry hair. Great location. We loved both the St James Bar and our lunch at The Wild Honey. The staff in both locations were fantastic and looked after us very well. The check in was underwhelming and we were given wrong information. However when we highlighted this to the different staff members they handled it very well. We did love our stay and will be returning.

Bonjour Ms T., Thank you for this review of your recent stay. I am so sorry for the inconvenience during the check-in process but appreciate that you brought this to our attention. We regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves and this has certainly been addressed with the team. Rest assured we have noted your comments for our consideration within the room design and am glad the bed was so comfortable. It was a pleasure to meet you and that you had the opportunity to finally stay with us after your loyalty to the bar and restaurant over the years and look forward to seeing you again in the future. Merci Sally-Ann Jenkinson, Director of Guest Experience

Room + Front desk = excellent - Restaurant = disappointing

Customer review rating 3.5/5

Franck W. Business - Confirmed reviews ALL

Very well refurnished. Very efficient front desk (Thank you Marie). Very well decorated room. Lots of good taste. Bar ok. Very disappointing restaurant. Despiste the effort of the new manager, the service was below standard (not even talking of 1 star standard) and the quality of the food was very irregular depending of the services. (we had 2 business breakfast - 2 business lunches and 1 business diner) Happy to discuss further. Hope it will help

Bonjour Mr W., Thank you for taking the time to review your stay and hear that you appreciated the new design of the rooms. We are pleased that you enjoyed staying at our hotel and our team contributed positively to your experience; we will be sure to share your compliments with them. We regret that your experience in our restaurant did not live up to your expectations, rest assured that we have noted your comments and Remy will certainly be contacting you directly. We would love to have you return for another stay again soon. Best wishes and Merci, Sally-Ann Jenkinson, Director of Guest Experience

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Other web-users rate our hotel

  • 470 reviews 9.9/10 Location
  • 601 reviews 8.3/10 Room
  • 1,055 reviews 9.2/10 Service
  • 8 reviews 7.6/10 WiFi
  • 213 reviews 7.8/10 Comfort
  • 208 reviews 9.3/10 Vibe
  • 202 reviews 7.4/10 Food
  • 196 reviews 8.4/10 Breakfast

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