Sofitel London St James 5 stars

Customer review rating (ALL Rating) 4.8/5 3,390 reviews

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Sofitel London St James - Image 1
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6 Waterloo Place, SW1Y 4AN LONDON, United Kingdom

Description

Hotel extras

  • Unparalleled location within walking distance to London's best attractions

  • Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre

  • Exclusive Spa to rejuvenate the body and mind

  • Traditional English afternoon tea with a French twist

  • Grade II listed building with original features

Our accommodation(s)

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Hotel location

Sofitel London St James

6 Waterloo Place
SW1Y 4AN LONDON
United Kingdom

GPS:51.50732, -0.132397

Telephone
Fax +44 20 7747 2210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,390 reviews

TripAdvisor Rating  4.8/5  571 reviews

Certificate of excellence 2024

Wonderful Experience

TripAdvisor rating 5.0/5

X1159JFjonathanm TripAdvisor review

We are return visitors and always love staying here. The Staff are always friendly, attentive and accommodating. It is a beautiful hotel in a great location. Our experience at this hotel has always been amazing with no detail left unnoticed. Everything was taken care of. The rooms are always very clean and ready upon arrival.

Bonjour, Thank you for this positive review of your time with us. We are genuinely thrilled that you hold Sofitel London St James in such high regard and appreciate the hospitality provided by the entire team. It's wonderful to know that you appreciate our central location and it is truly gratifying to hear your appreciation of the pristine condition of our rooms, which our housekeeping team diligently prepares for each guest's arrival. Thank you for your loyalty and we look forward to welcoming you back on many more occasions. Merci, Marie-Paule Nowlis, General Manager

Great location, attention to details, felt special

TripAdvisor rating 5.0/5

Daniel S TripAdvisor review

The Sofitel London provides great attention to details. From the moment I entered the hotel, I was welcomed by Malcolm who took care of my luggage with a genuine smile. Malcolm introduced me to Jasmine who finalized the check-in process. Jasmine asked what my plans were for the week (4 musicals, 1 ballet, 1 opera and 1 play) and you could see that she was interested. Then she introduced me to Kimberley, Manager Guest Relations who, since it was my first stay at the Sofitel, showed me around the hotel, spa, restaurant, the Rose Lounge. She explained where I could have breakfast and the nice features of the James Bar and the Bistrot at Wild Honey. I had already made reservations to both and therefore, was looking forward to try the food. Upon arrival in my room, Kimberley mentioned that the room is done twice a day, which is rare these days. The room was beautifully decorated with all the amenities. I was surprised to see that at night, a bottle of water, a camomile tea bag and a cup is put on the bedside table. Very nice touch. Whether for breakfast, lunch or dinner, the food is excellent. The service is impeccable. The vanilla and raspberry cheese cake in the Rose Lounge is exquisite. During my entire stay, all the personnel made me feel special. One afternoon, 2 croissants were delivered to my room without even asking. I highly recommend this hotel. From now on, the Sofitel is definitely my hotel in London.

Bonjour, Thank you for this wonderful review. We are delighted that your stay at Sofitel London St James was marked by such thoughtful service and memorable moments. It’s heartening to hear that your entire stay with us made you feel so special and your kind words about the team and the warm hospitality received is truly gratifying. We are so pleased that you felt genuinely welcomed and cared for from the moment you arrived. We are also thrilled to know that you enjoyed the added touches, and the meticulous standards of our housekeeping team with the tasty breakfast also enjoyed each day and ensuring the best start to your day. Furthermore, your dining experience at the Bistrot at Wild Honey and the St James Bar, with its unique cocktail offerings, has been duly noted as exceptional. We are pleased that our central location provided the perfect backdrop for your adventures throughout London and we look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager

Well Located

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Sofitel London St James hotel was very clean. The front desk staff and concierge staff were very personable and accommodating to our needs. The hotel is in a great location. The only complaint that I have is that the spa receptionist was rude.

Lovely hotel, but quite a few hiccups

Customer review rating 3.5/5

Paul H. Couples - Confirmed reviews ALL

We have stayed at the Sofitel London St James twice before our latest visit, for our 25th wedding anniversary. Whilst check-in went smoothly (thank you!), it was disappointing to get into the room with a welcome message meant for a completely different guest. My wife also had a rather large cut on her left leg when getting out of bed, caused by the end of one of the feathers in the mattress. Hotel staff were notified, and we provided the photographic evidence. Someone from the front desk did get a first aid kit to help clean the blood and cut. We wouldn't have expected that from such a hotel (or any hotel). Breakfast was very good. We were also billed for mini-bar items we had not used, although to be fair the hotel staff sorted this out quickly upon notification. Overall, it was a plesant stay, but with numerous hiccups.

Bonjour, Thank you for taking the time to share your feedback following your recent stay with us. It is always a pleasure to welcome returning guests, and we were truly honoured that you chose Sofitel London St James to celebrate such a special occasion as your anniversary. While we\'re pleased to hear that you had an overall pleasant experience, we are genuinely sorry to learn that your stay was not as seamless as it should have been. Your comments are incredibly valuable to us as we continuously strive to improve the quality of our services. Please accept our sincere apologies for the inconveniences you encountered, in particular the incident involving your wife\'s injury. We were very concerned to hear of this and sincerely hope she is now recovering well. Rest assured, we are taking this matter seriously and a thorough review is currently underway to ensure such issues do not occur again. We’ve also taken note of your preference for rooms with bathtubs, and this has been added to your guest profile for future stays. Thank you once again for your valuable feedback and we hope to have the opportunity to welcome you back in the near future. Please feel free to contact me directly when planning your next visit as I would like to personally ensure your next stay is flawless from start to finish. Sincere apologies and kindest regards Sally-Ann Jenkinson Director of Guest Experience

Amazing location and hospitality

Customer review rating 5.0/5

Reem W. Families - Confirmed reviews ALL

I have been staying at the same hotel for the past 5 years, and every time I decide to change location…I end up going back to it. Location is basically a walking distance to Trafalgar Square, Covent Garden, Piccadilly Circus, Regent street, Leister Square, Oxford… 4 min away from the tube. Hospitality is amazing…they are ready to provide you with the best service possible.

Dear Ms W., On behalf of everyone at Sofitel London St James, I want to extend our heartfelt thanks for sharing your kind words following your recent stay. We truly value hearing from you, and Peter, Madona and the entire team are thrilled to have contributed to another memorable experience. Thank you for your continued loyalty, and we look forward to welcoming you back soon. Sincerely, Sally-Ann Jenkinson Director of Guest Experience

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Other web-users rate our hotel

  • 992 reviews 9.8/10 Location
  • 1,071 reviews 8.7/10 Room
  • 1,789 reviews 9.6/10 Service
  • 8 reviews 6.8/10 WiFi
  • 418 reviews 8.4/10 Comfort
  • 385 reviews 9.1/10 Breakfast
  • 352 reviews 9.3/10 Vibe
  • 311 reviews 8.5/10 Food

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