French luxury and local cuisine in the world's most exciting city
Sofitel London St James offers five-star accommodation in the heart of London West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade 2 listed building, featuring Wild Honey St James, Bistrot at Wild Honey, The Rose Lounge, the St James Bar, a large choice of conference suites and an award-winning spa. Sofitel London St James is an entirely smoke-free hotel.
The hotel is perfect for a London business meeting event or private celebration for up to 180 guests. With amenities like the Sofitel Spa (designed over 3 floors with original historic features), visitors are offered a luxury experience in an original setting. Nearby attractions include Buckingham Palace and Piccadilly Circus.
Behind a stunning neoclassical façade in the heart of one of the world's most dynamic cities lies our exceptional 5-star hotel. Welcome to Sofitel London St James.
Marie-Paule Nowlis, Hotel Management
Hotel extras
Unparalleled location within walking distance to London's best attractions
Iconic culinary experiences, including Michelin-starred dining led by Chef Anthony Demetre
Exclusive Phantom of the Opera Afternoon Tea
Luxury Spa to rejuvenate the body and mind
Grade II listed building with original features
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
CLASSIC ROOM, 1 Queen Bed.
, Room 2 :
SUPERIOR ROOM, 1 King Bed.
Room
CLASSIC ROOM, 1 Queen Bed.
Photo out of - CLASSIC ROOM, 1 Queen Bed.
A refined retreat in the heart of St James. Sink into the Sofitel MyBedTM and unwind in a stylish bathroom with bathtub or walk-in rain shower and Diptyque amenities. An iDock sound system, kettle, and espresso machine complete your home away from home
Your welcoming London sanctuary in St James. Sink into the Sofitel MyBedTM, refresh in a stylish bathroom with bathtub or walk-in rain shower and Diptyque amenities, and enjoy complimentary Wi-Fi, turndown service, espresso machine, and minibar.
Generous space and refined elegance in the heart of St James. Stretch out in a king-size Sofitel MyBedTM and unwind in the striking black and white chequered bathroom with bathtub or rain shower and Diptyque amenities. Wi-Fi, turndown, and minibar.
Elegant and spacious, with two single Sofitel MyBedTM beds for restful comfort. Unwind in the striking black and white chequered bathroom with bathtub or rain shower and Diptyque amenities. Wi-Fi, turndown service, espresso machine, and minibar.
PREMIUM LUXURY ROOM, 1 King Bed, Waterloo Place or Pall Mall View.
Photo out of - PREMIUM LUXURY ROOM, 1 King Bed, Waterloo Place or Pall Mall View.
Wake to iconic views over Waterloo Place or the elegance of Pall Mall. Sink into the Sofitel MyBedTM and refresh with a luxurious bath or walk-in rain shower enhanced by Diptyque amenities, a refined sanctuary in the heart of St James.
STUDIO SUITE, 1 King Bed, Lounge Space, Waterloo Place View.
Photo out of - STUDIO SUITE, 1 King Bed, Lounge Space, Waterloo Place View.
An open-plan sanctuary overlooking Waterloo Place. Sink into the Sofitel MyBedTM, unwind in the lounge area, and refresh with a walk-in rain shower and Diptyque amenities. Luxury teas, espresso machine, and the option of a sofa bed or extra room.
Views:
City View
Max. number of persons
3
Area
From
35 m²
/
376 sq ft
Accessibility
Accessible room
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini Bar
Free in Room Mineral Water
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Make-up/magnifying mirror
Toilet with side and rear grab bars
Handheld shower
Roll-in shower with grab bars (fixed fold–down seat)
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 11 Outlet
RJ 45 Outlet
Phone Facilities
Voice mail
Tv Facilities
Satellite/cable colour TV
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Hair dryer
Iron
Shoe polisher
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Working Area
Business Desk
3 pers. max
35 m²
/
376 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
JUNIOR SUITE, 1 King Bed, Lounge Space, Waterloo Place View.
Photo out of - JUNIOR SUITE, 1 King Bed, Lounge Space, Waterloo Place View.
A refined open-plan retreat overlooking Waterloo Place. Sink into the Sofitel MyBedTM, relax in the dedicated lounge space, and refresh with a walk-in rain shower and Diptyque amenities. Espresso machine, luxury teas, and mineral water complete your stay.
Views:
City View
Max. number of persons
3
Area
From
35 m²
/
376 sq ft
Bedding
Double sofa bed(s) x1
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Free in Room Mineral Water
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Make-up/magnifying mirror
Radio in bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 11 Outlet
RJ 45 Outlet
Phone Facilities
Voice mail
Tv Facilities
Satellite/cable colour TV
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Hair dryer
Iron
Shoe polisher
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
3 pers. max
35 m²
/
376 sq ft
Bedding
1 x Double sofa bed(s) and
1 x King size bed(s)
DELUXE SUITE, 1 King Bed, Separate Living Room with Sofa Bed.
Photo out of - DELUXE SUITE, 1 King Bed, Separate Living Room with Sofa Bed.
A separate king bedroom and generous lounge create a refined London retreat. Sink into the Sofitel MyBedTM and savour the space, privacy, and elegant details designed for both business and leisure travellers seeking a truly memorable stay in St James.
Views:
City View
Max. number of persons
3
Area
From
49 m²
/
527 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini Bar
Free in Room Mineral Water
Espresso machine
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Make-up/magnifying mirror
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 11 Outlet
RJ 45 Outlet
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
Satellite/cable colour TV
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Hair dryer
Iron
Shoe polisher
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
3 pers. max
49 m²
/
527 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
PRESTIGE SUITE, 1 King Bed, Separate Living Room, Waterloo Place or Pall Mall View.
Photo out of - PRESTIGE SUITE, 1 King Bed, Separate Living Room, Waterloo Place or Pall Mall View.
Designed by Pierre-Yves Rochon with stunning views over Pall Mall and Waterloo Place. This light-filled corner suite features a king Sofitel MyBedTM, separate living area, curated library, walk-in closet, and luxurious bathroom with Diptyque amenities.
SUITE 70, 1 King Bed, Separate Living Room, Waterloo Place View
Photo out of - SUITE 70, 1 King Bed, Separate Living Room, Waterloo Place View
One of our two most prestigious suites and a bold celebration of 1970s London by Pierre-Yves Rochon. Sofitel MyBedTM, striking bathroom, dedicated dressing area, and glamorous Experience Bar inspired by vintage vinyl culture make this an iconic stay.
OPERA SUITE, 1 King Bed, Separate Lounge and Dining Space, Waterloo Place View.
Photo out of - OPERA SUITE, 1 King Bed, Separate Lounge and Dining Space, Waterloo Place View.
One of our two most prestigious suites, designed by Pierre-Yves Rochon as a tribute to 1970s elegance. A king Sofitel MyBedTM, dressing room, living area, kitchen, dining space, and marble bathroom with bathtub, rain shower, and Diptyque amenities.
Sofitel's Michelin-star restaurant Wild Honey St James combines classic French techniques with the finest seasonal British produce.
Bistrot at Wild Honey
Photo out of - Bistrot at Wild Honey
Bistrot at Wild Honey invites you to experience Chef Anthony Demetre's philosophy of bistronomy. The menu caters to everyone-seasonal, spontaneous, but also accessible.
Bistrot at Wild Honey invites you to experience Chef Anthony Demetre's philosophy of bistronomy. The menu caters to everyone-seasonal, spontaneous, but also accessible.
Bistrot on the Terrace
Photo out of - Bistrot on the Terrace
Nestled on the terrace in front of the Hotel, Bistrot on the Terrace brings the spirit of the French Riviera to the heart of London. Rooted in the traditions of French bistronomy, our menu celebrates the finest British produce with French touch.
Cooking style
Bistronomy
Accessibility
Accessible service
Other informations
Services
Wheelchair access
Free Wireless internet (WiFi)
Non Smoking Area
Reservation recommended
Terrace
Exceptional View
Payment
Cash
Credit card
Cheque
Apple Pay
Contactless
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Apéritif
Cocktail
Underground Cellar
Wine by the glass available
Soft drinks
Digestifs
Accommodate food
Brunch
Children menu
Light menu
Gluten-free menu
Vegetarian menu
Nestled on the terrace in front of the Hotel, Bistrot on the Terrace brings the spirit of the French Riviera to the heart of London. Rooted in the traditions of French bistronomy, our menu celebrates the finest British produce with French touch.
Page out of
ST JAMES BAR
Photo out of - ST JAMES BAR
A cocktail destination in the heart of St James, designed to create a truly decadent and intimate space, day or night.
Afternoon tea is served in the hotel's exquisite Rose Lounge, alongside a selection of exclusive teas and Champagne.
Breakfast
Photo out of - Breakfast
Begin your day at Sofitel London St James with an exquisite breakfast where local ingredients meet French artistry. Enjoy à la carte dishes and Continental favourites, and watch the city come to life through floor-to-ceiling windows beyond Waterloo Place.
Buffet
Start your day off right with breakfast in the heart of central London.
Choose between our continental buffet, a la carte and vegan menu with a selection of French pastries, teas and coffees.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Sofitel London St James
Begin your day at Sofitel London St James with an exquisite breakfast where local ingredients meet French artistry. Enjoy à la carte dishes and Continental favourites, and watch the city come to life through floor-to-ceiling windows beyond Waterloo Place.
Fitness center
Photo out of - Fitness center
Exclusively for guests, Sofitel FIT is a fitness sanctuary featuring state-of-the-art Technogym equipment, modern cardio facilities and the multi-sensorial Sha Chair, offering a holistic approach to fitness, recovery and relaxation.
Sofitel Fitness
Additional charge
Sofitel FIT offers guests a luxury gym experience offering a large leafy fitness studio with Technogym state-of-the-art equipment and multi-sensorial Sha Chair.
Location
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Weight machine
Cardiovascular equipment
Cross trainer
Towels available
Exclusively for guests, Sofitel FIT is a fitness sanctuary featuring state-of-the-art Technogym equipment, modern cardio facilities and the multi-sensorial Sha Chair, offering a holistic approach to fitness, recovery and relaxation.
Spa
Photo out of - Spa
Additional charge
Tucked away in St James's, Sofitel Spa is a tranquil retreat. Enjoy exclusive treatments by renowned facialist Su-Man, award-winning HydraFacials, restorative massages by Sothys, a jacuzzi and a serene relaxation space.
Bonjour! Welcome to Sofitel Spa, where luxury treatments rejuvenate your mind and body. We look forward to welcoming you. Adila, Spa Manager
Tucked away in St James's, Sofitel Spa is a tranquil retreat. Enjoy exclusive treatments by renowned facialist Su-Man, award-winning HydraFacials, restorative massages by Sothys, a jacuzzi and a serene relaxation space.
Skilled in the French art de recevoir, we take pleasure in making you feel special. Our Wedding Suite can accommodate up to 140 seated guests and 180 standing reception. All elements in the packages can be discussed to create the most memorable day.
Sofitel London St James helps you organise the wedding of your dreams in the heart of London - the perfect venue for your special day. Our Wedding Specialists set the scene for romance, helping you organise the big day down to the last detail.
Skilled in the French art de recevoir, we take pleasure in making you feel special. Our Wedding Suite can accommodate up to 140 seated guests and 180 standing reception. All elements in the packages can be discussed to create the most memorable day.
Bonjour,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service and had another memorable experience with us at Sofitel London St James. We hope to see you again soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 3.5/5
Justine M.
Friends
-
Confirmed reviews ALL
Checking in was chaotic this time as there were 2 front desk people and 1 bag man speaking to me at the same time.
Customer review rating 5.0/5
Deborah C.
Couples
-
Confirmed reviews ALL
lovely friendly and efficient staff
Bonjour,
Thank you for your kind words regarding our prime location and dedicated team. It is always wonderful to hear that their friendliness and efficiency contributed to your positive experience. We look forward to welcoming you back again in the future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Alex M.
Families
-
Confirmed reviews ALL
Arrived early and had a wonderful afternoon in the spa. Everyone we encountered was so friendly and helpful - from reception to concierge to the spa!
The room was stunning with a lovely view out front! Will certainly be back again soon!
Bonjour,
On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay.
We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure such a memorable visit for your birthday.
Thank you for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 3.0/5
James T.
Couples
-
Confirmed reviews ALL
My arrival was delayed due to flight delay, I contacted the hotel through my booking site. When we eventually arrived (about 2am, initial advice was we would arrive approx midnight. We were told our room was put down as a ‘no show’ delaying us getting to our room further, what was most disappointing that there was no attempted contact to us to see where we were or an ETA.
My last night I went to settle my bill as we had an early check out. The concierge essentially ignored me for a couple of mins till I made a point to him that I was standing there.
Finally, our room cleanliness was ok, but things such as food scraps from fruit wouldn’t be cleared until we left the plate outside our room.
Won’t be rushing back
Bonjour,
Thank you for taking the time to share your experience with us. I am truly sorry to learn that your stay did not meet the standards you rightly expected, particularly in relation to the service and communication you encountered.
Please accept my sincere apologies that you did not receive the warm and attentive welcome we strive to provide, especially after such an arduous journey. Your feedback highlights several areas where we fell short during your stay, and I am genuinely sorry for the inconvenience and disappointment this caused.
We greatly value your loyalty to Accor and would sincerely hope to have the opportunity to welcome you back again to Sofitel London St James again in the future, allowing us to provide the seamless and memorable experience we normally pride ourselves on. Thank you once again for your valuable feedback. Your comments are important to us and provide an opportunity for us to reflect and improve the experience we offer to our valued guests.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Bonjour,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service and had another memorable experience with us at Sofitel London St James. We hope to see you again soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 3.5/5
Justine M.
Friends
-
Confirmed reviews ALL
Checking in was chaotic this time as there were 2 front desk people and 1 bag man speaking to me at the same time.
Bonjour,
Thank you for taking the time to share your feedback following your recent stay with us at Sofitel London St James. I am delighted to hear that you enjoyed our prime location and that our Concierge team and breakfast were particular highlights of your stay.
I am, however, very sorry that your arrival experience was not as smooth as it should have been. Your valuable comments are well noted and have been shared with the team accordingly. Please accept my sincere apologies for any inconvenience caused.
We very much hope to have the pleasure of welcoming you back to Sofitel London St James again soon for a more seamless and comfortable experience.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Deborah C.
Couples
-
Confirmed reviews ALL
lovely friendly and efficient staff
Bonjour,
Thank you for your kind words regarding our prime location and dedicated team. It is always wonderful to hear that their friendliness and efficiency contributed to your positive experience. We look forward to welcoming you back again in the future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Alex M.
Families
-
Confirmed reviews ALL
Arrived early and had a wonderful afternoon in the spa. Everyone we encountered was so friendly and helpful - from reception to concierge to the spa!
The room was stunning with a lovely view out front! Will certainly be back again soon!
Bonjour,
On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay.
We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure such a memorable visit for your birthday.
Thank you for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 3.0/5
James T.
Couples
-
Confirmed reviews ALL
My arrival was delayed due to flight delay, I contacted the hotel through my booking site. When we eventually arrived (about 2am, initial advice was we would arrive approx midnight. We were told our room was put down as a ‘no show’ delaying us getting to our room further, what was most disappointing that there was no attempted contact to us to see where we were or an ETA.
My last night I went to settle my bill as we had an early check out. The concierge essentially ignored me for a couple of mins till I made a point to him that I was standing there.
Finally, our room cleanliness was ok, but things such as food scraps from fruit wouldn’t be cleared until we left the plate outside our room.
Won’t be rushing back
Bonjour,
Thank you for taking the time to share your experience with us. I am truly sorry to learn that your stay did not meet the standards you rightly expected, particularly in relation to the service and communication you encountered.
Please accept my sincere apologies that you did not receive the warm and attentive welcome we strive to provide, especially after such an arduous journey. Your feedback highlights several areas where we fell short during your stay, and I am genuinely sorry for the inconvenience and disappointment this caused.
We greatly value your loyalty to Accor and would sincerely hope to have the opportunity to welcome you back again to Sofitel London St James again in the future, allowing us to provide the seamless and memorable experience we normally pride ourselves on. Thank you once again for your valuable feedback. Your comments are important to us and provide an opportunity for us to reflect and improve the experience we offer to our valued guests.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 3.5/5
John G.
Families
-
Confirmed reviews ALL
Stay was as good as usual. On last morning it took 2 attempts at reception to get a room key that worked. I have not received check out final statement invoice which reception said they would email to me. As gold member I did not receive room upgrade (i know that is not always possible).
Bonjour,
Thank you for taking the time to share your feedback following your recent stay with us. Please accept my sincere apologies for the technical difficulties you encountered and for the inconvenience this caused. I trust you have since received your invoice, but please do let me know if I can be of any further assistance.
We truly value your loyalty and continued support, and I am sorry that we were unable to offer an upgrade for you on this occasion. We very much appreciate your understanding and hope to have the pleasure of welcoming you back to Sofitel London St James again soon, where we would be delighted to ensure a more seamless and enjoyable experience.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
John M.
Friends
-
Confirmed reviews ALL
This was our third stay at St. James Sofitel and didn’t disappoint.
Bonjour,
Thank you for your kind words following your recent stay at Sofitel London St James. We are delighted that you continue to enjoy our prime location, and we truly appreciate your loyalty.
We very much look forward to welcoming you back again soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Raymond R.
Couples
-
Confirmed reviews ALL
Our favorite London hotel, by far. The location is perfect and the service is impeccable. It is the only place we stay in London now (unless there is a Coronation going on).
Bonjour,
Thank you for your kind words following your recent stay with us. We are delighted to hear that you enjoyed our prime location and the warm and attentive service provided by our dedicated team.
As for the next Coronation, we rather hope it won’t be for some time yet although we are wonderfully placed to be right in the midst of all the pomp, pageantry and splendid ceremony that comes with any Royal occasion.
We very much look forward to welcoming you back to Sofitel London St James on your next visit to London.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
Glen N.
Families
-
Confirmed reviews ALL
was more than expected front door staff were amazing
Bonjour,
On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay.
We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure such a memorable visit.
Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you back again for another incredible stay.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 1.5/5
Damien C.
Business
-
Confirmed reviews ALL
We got to the hotel at 2 am due to our flight being delayed for 2hrs. We checked in, we went up to our room but there was someone already in the room!
Reception checked our names again, confirmed the room they gave us was the room which was given to us on the system and said they could not understand why someone was already in the room and they would send security to check.
I said we re very tired, give us another room, your internal processes are none of our business
Bonjour,
Thank you for taking the time to share your feedback regarding your recent experience with us at Sofitel London St James.
I sincerely apologise for the inconvenience and disappointment you experienced on arrival, particularly after such a long and arduous journey. It is our priority to provide every guest with a warm welcome and a comfortable, impeccably prepared stay, and I am truly sorry that we fell short of these standards on this occasion.
We take your comments very seriously and have reviewed our housekeeping procedures following this incident. Although the room had thankfully not been occupied, it had not been thoroughly cleaned following the previous guest’s departure. This is clearly not the standard we expect, and I am grateful to you for bringing it to our attention so that we can ensure the appropriate measures are taken to prevent a recurrence.
We greatly appreciate your continued loyalty to Accor thank you once again for your understanding. Should you have any further comments or feedback you would like to share, please do not hesitate to contact me directly. I would be very pleased to hear from you and to have the opportunity to address any further concerns.
We very much hope to have the pleasure of welcoming you back and providing the experience you rightly expect from Sofitel London St James.
Sincerely,
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Helene P.
Couples
-
Confirmed reviews ALL
Every staff member was so professional and lovely.
Bonjour,
On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay.
We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure a memorable visit.
Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Steve R.
Couples
-
Confirmed reviews ALL
Nothing is too much trouble for the staff at this hotel. All requests dealt with politely and with a smile.
Bonjour,
On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay.
We greatly appreciate receiving your feedback and the team were delighted that they were able to play their part to help ensure a memorable visit.
Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 3.5/5
Jules M. B.
Solo
-
Confirmed reviews ALL
Nice hotel in center London
Bonjour,
Thank you for choosing Sofitel London St James. We are delighted that you enjoyed our central location, breakfast selection and the warm service from our team.
I am, however, sorry that we were unable to offer earlier access to your room on this occasion due to high occupancy. We truly appreciate your loyalty to Accor and understand how important it is to recognise this and apologise for any inconvenience caused Our team will always do everything possible to accommodate early arrivals and late check-outs whenever availability allows.
Thank you again for your feedback. We hope to have the pleasure of welcoming you back for an even more seamless stay in the future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Afsin A.
Families
-
Confirmed reviews ALL
We had a long stay at St James, 22 days. And the team was helpful in all ways.
Bonjour,
Thank you for your kind words following your extended stay with us at Sofitel London St James. It is truly a pleasure to know that our dedicated team made you feel at home and contributed to making your stay so comfortable and memorable. Our breakfast team were particularly touched by your kind recognition, which we will be delighted to share with them.
Thank you for choosing to stay with us and we look forward to the pleasure of welcoming you back for another memorable stay in the future.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Gina W.
Families
-
Confirmed reviews ALL
The hotel, staff, location, restaurants are excellent at this location. We come every year and bring friends.
Bonjour,
On behalf of everyone at Sofitel London St James, I want to extend our heartfelt thanks for sharing your wonderful feedback following your recent stay.
We truly value hearing from you, and the entire team is thrilled to have contributed to another memorable experience for you and your friends.
Thank you for your continued loyalty, and we look forward to welcoming you back again next year, if not before.
Kindest regards
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
Julie C.
Couples
-
Confirmed reviews ALL
The Ambiance hits you as soon as you arrive. Friendly, respectful and attentive service. The lovely aroma and decor and nice quality furnishings. We had a small problem with our room initially and it was addressed before I could even get back to it. We were then moved into another room for the remainder of our stay. The manager spoke to me at the time and again when we checked out. Personally apologising and ensuring everything was resolved. The beds are super comfy, the bathrooms well equipped and beautiful Diptique toiletries. All of the staff acknowledge you whether they see you in the corridor or as you enter or leave the hotel during the day or night and always ready to help if needed. We had stayed before and everyone acknowledged it and welcomed us back. Very personal service. Often stay at hotels but this one has the edge. Nothing is too much trouble. Love it!
Bonjour,
Thank you for taking the time to share your positive experience at Sofitel London St James. We are delighted to know that you enjoyed the hotel’s elegant ambiance and décor by Pierre Yves Rochon, as well as the attentive and personalised service provided by our dedicated team. It is our priority to ensure that every guest feels genuinely welcomed and valued, and we are pleased this came across during your stay.
We also sincerely appreciate your understanding regarding the issue with the shower and are pleased that our team was able to resolve this promptly. It is wonderful to know that our efforts to provide thoughtful and personalised service made a positive impression.
Your kind feedback is greatly appreciated and will be shared with the team. We very much look forward to welcoming you back soon for another memorable stay.
Kindest regards,
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Julie T.
Couples
-
Confirmed reviews ALL
My husband and I absolutely love this hotel - we always stay here when in London. The rooms are comfortable and the location is great but what makes it excellent are the staff. They are all so friendly and helpful - they really enhance the whole hotel experience.
Bonjour,
Thank you for your kind words regarding your recent stay with us at Sofitel London St James. We are delighted to hear that you both enjoy our comfortable rooms designed by Pierre Yves Rochon and our prime location in the heart of St James's. It is wonderful to know that our dedicated team always contribute so positively to your experience. Thank you for your loyalty and we look forward to welcoming you back again soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
J P.
Couples
-
Confirmed reviews ALL
Another excellent stay, a hotel that never disappoints
Bonjour,
Thank you for your kind words following your recent stay at Sofitel London St James. We are delighted to know that we continue to meet your expectations and provide you with an excellent experience.
Tatiana was particularly touched by your kind recognition, and we will be sure to share your lovely feedback with her. We very much look forward to welcoming you back again soon.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 5.0/5
Gilda E.
Families
-
Confirmed reviews ALL
The hotel is extremely comfortable and in a perfect location; near tour buses, restaurants and attractions. The staff were very professional and friendly.
Bonjour,
On behalf of all of us at Sofitel London St James I would like to send our sincere thanks for taking the time to share with us your wonderful comments further to your recent stay.
We greatly appreciate receiving your feedback and the entire team were delighted that they were able to play their part to help ensure a memorable visit.
In the event that you may have the time, we would love to invite you to share your review with many others on TripAdvisor by clicking on the following link as the team endeavour to break into the Top 30 Hotels in London - http://bit.ly/SofitelTripAdvisor.
Thank you in advance for helping us to share the experience we offer here at Sofitel London St James and we look forward to welcoming you again in the near future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Customer review rating 4.5/5
Lies M.
Families
-
Confirmed reviews ALL
Overall the stay was amazing but checking in and out was a bit of challenge. Both occasions we had to explain we had paid in advance for stay and breakfast and the communication between reservation and front desk team seem not at its best The staff at breakfast were amazing
Bonjour,
Thank you for your feedback regarding your recent stay. We are delighted to hear that you enjoyed your overall experience and appreciated the exceptional service from our breakfast team in particular. However, we regret to learn about the challenges you faced with the billing information and appreciate your valuable insights. Please accept our sincere apologies for the inconvenience caused and we look forward forward to welcoming you back for a more seamless stay in the future.
Sincerely
Sally-Ann Jenkinson
Director of Guest Experience
Web-users rating
Other web-users rate our hotel
908 reviews9.9/10Location
972 reviews8.4/10Room
1,642 reviews9.6/10Service
365 reviews9.5/10Vibe
354 reviews8.1/10Comfort
347 reviews9/10Breakfast
273 reviews8.5/10Food
233 reviews8.2/10Amenities
218 reviews9.8/10Location
296 reviews8.5/10Room
463 reviews9.7/10Service
105 reviews9.6/10Vibe
98 reviews8/10Comfort
95 reviews9/10Breakfast
85 reviews8.7/10Food
60 reviews8.5/10Cleanliness
201 reviews9.9/10Location
189 reviews8.7/10Room
361 reviews9.7/10Service
69 reviews9.2/10Breakfast
66 reviews9.5/10Vibe
62 reviews8.5/10Comfort
54 reviews8.4/10Food
48 reviews8.8/10Cleanliness
72 reviews9.9/10Location
117 reviews7.5/10Room
198 reviews9.3/10Service
42 reviews7.7/10Comfort
37 reviews9.1/10Vibe
32 reviews8.1/10Amenities
27 reviews8.9/10Breakfast
16 reviews8.7/10Cleanliness
38 reviews9.8/10Location
43 reviews8.4/10Room
65 reviews9.5/10Service
13 reviews9.1/10Breakfast
12 reviews8.3/10Comfort
11 reviews9.3/10Vibe
9 reviews8.6/10Cleanliness
7 reviews8.4/10Food
Powered by
Accor Live Limitless
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate
Our other establishments nearby
Page 1 out of 2, Our other establishments nearby 1 :, Our other establishments nearby 2 :, Our other establishments nearby 3 :, Our other establishments nearby 4 :
