ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,504 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,504 reviews

TripAdvisor Rating  3.8/5  2,719 reviews

Basic, basic lodging but in a great location

TripAdvisor rating 3.0/5

Flyer89223 TripAdvisor review

We’ve stayed in a number of Ibis properties but this one just didn’t hit the mark of basic but okay. The carpet was ripped in places, the bed was overly soft, both the bedroom and bath spaces were oddly cramped, and many of the TV channels were unavailable due to poor reception, according to the message on the screen. “Threadbare” might be an apt summary. On the positive side, the underground parking was good as was the location - right near the wharf.

Customer review rating 3.0/5

Fiona M. Families - Confirmed reviews ALL

room was great for overnight stay, issues at checkin when asked for early - was told very grumpily that 2pm was check in .... car park was also an issue and told that i didn't have one until i showed confirmation on my phone room was booked with car park.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that the room suited your overnight stay and that you found it clean and comfortable. However, we are very sorry to learn about your experience during check-in and the confusion regarding the car park. This is certainly not the level of service we aim to provide, and your comments about staff friendliness have been shared with our team for review and improvement. Please note that early check-in is always subject to availability, but this should always be communicated in a warm and welcoming manner. We truly appreciate your feedback and hope to have the opportunity to provide you with a much smoother and more pleasant experience in the future. Kind regards, Grace Smith Assistant Manager

Customer review rating 5.0/5

Marlene P. Families - Confirmed reviews ALL

Great service. Appreciated the way the team accommodated our changes at short notice.

Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you experienced great service and that our team was able to accommodate your changes at short notice. Providing flexible and welcoming service is something we truly value, so it is lovely to know this made a positive difference to your stay. We sincerely appreciate you taking the time to share your experience and hope to welcome you back to ibis Wellington again soon. Kind regards, Grace Smith Assistant Manager

Customer review rating 3.0/5

Maureen C. Families - Confirmed reviews ALL

The hotel is okay to stay but not spotless clean and hasn’t provided bin liners and disposable toiletries.

Dear Maureen, Thank you for taking the time to share your feedback following your stay with us. We appreciate your honesty and are sorry to hear that your experience did not fully meet expectations. Regarding bin liners and disposable toiletries, our hotel has adopted more sustainable practices in line with Accor’s environmental commitments. In 2022, many of our amenities have been intentionally designed to reduce single-use plastics and unnecessary waste. For this reason, we provide reusable waste bins and refillable bathroom amenities as standard. Should guests require additional items during their stay, our team is always happy to assist on request. That said, we are concerned by your comments around cleanliness. While our housekeeping team works hard to maintain high standards, there is always room for improvement, and your feedback has been shared with the relevant team to ensure closer attention moving forward. We also understand your perception regarding value for money and appreciate you sharing this perspective. Guest feedback like yours helps us review both our offering and presentation to better align with expectations. Thank you again for staying with us and for being a member of ALL. We hope to have the opportunity to welcome you back in the future and provide a more positive experience. Kind regards, Alice Parimbelli Operations manager

Customer review rating 5.0/5

Gaylene D. Couples - Confirmed reviews ALL

We came for a concert, the location was perfect. The hotel is very nice with a great buffet breakfast.😊

Dear Gaylene, Thank you for your kind words regarding our location and breakfast offerings. We are delighted to hear that you found our hotel comfortable and that it suited your needs during your concert visit. Best regards, Alice Parimbelli Operations manager

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Other web-users rate our hotel

  • 1,778 reviews 9/10 Location
  • 2,072 reviews 6.6/10 Room
  • 1,593 reviews 8.4/10 Service
  • 42 reviews 5.5/10 WiFi
  • 751 reviews 7.9/10 Cleanliness
  • 514 reviews 7.7/10 Breakfast
  • 5 reviews 2.9/10 Wellness Area
  • 5 reviews 1.4/10 Pool

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