小柏克街曼特拉酒店 - 墨尔本 4 星

客户意见评级 (ALL 评级) 4.5/5 1,468 评论

小柏克街曼特拉酒店 - 墨尔本 - Image 1
小柏克街曼特拉酒店 - 墨尔本 - Image 2
小柏克街曼特拉酒店 - 墨尔本 - Image 3
小柏克街曼特拉酒店 - 墨尔本 - Image 4
471 Little Bourke Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 酒店位于中央商务区安静的核心地带，毗邻历史悠久的司法宫

  • 设施齐全的客房内空间宽敞

  • 酒店毗邻皇冠赌场和墨尔本会展中心

  • 酒店内部设有 Alibi 餐厅和酒吧，提供 24 小时客房服务

  • 酒店内部提供健身房和桑拿房

我们的客房

酒店位置

小柏克街曼特拉酒店 - 墨尔本

471 Little Bourke Street
3000 墨尔本
澳大利亚

GPS:-37.814487, 144.959042

电话
传真 +61 3 9642 3822

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店
酒店附近
  • 停车

ALIBI KITCHEN AND BAR

Alibi Urban Gastropub situated in the heart of Melbourne's legal district, combines quality craft brews and wines within our upmarket stylish pub setting, serving restaurant quality food through breakfast.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,468 评论

TripAdvisor 评级  4.3/5  3,062 评论

卓越奖 2025

Happy busy weekend away

Tripadvisor 评级 4.0/5

S8210GGdavidm 经 TripAdvisor 认证的评论

Travelled from interstate with family of 2 seniors, 3 adults and 2 young kids. Good size rooms for 3 adults or 2 adults and 2 kids. Excellent breakfast. Convenient location and fairly quiet. Staff very helpful and courteous. Would stay there again

Dear David, Thank you for choosing to stay with us and for sharing your experience. I'm delighted to hear that your family found our rooms spacious and enjoyed the breakfast and convenient location. It's wonderful to know our team made your stay even more enjoyable. We look forward to welcoming you back on your next trip. Warm regards, James David General Manager

Staff very helpful!

Tripadvisor 评级 5.0/5

Sally J Solo travel - 经 TripAdvisor 认证的评论

Good location, great staff. I had the executive studio as it was on a great deal! Was here for 3 nights, had a friend join me for one of them. No problem getting a rollaway bed for her, onsite parking was handy, although not for the faint hearted or large cars! Minor disappointment with breakfast as found all the pastries were really dry, other items were good though. Good cocktails with a happy hour. Would stay again.

Dear Sally, Thank you for your kind review! We’re thrilled to hear you enjoyed our great location, helpful staff, and the convenience of the rollaway bed and parking. It’s also great to know you had a good time at happy hour. I’m sorry to hear about the dry pastries at breakfast – we’ll make sure to address this to improve the overall experience. We’d love to welcome you back for another stay and ensure a perfect experience next time! Warm regards, James David General Manager

Despite a great location, just not up to scratch.

Tripadvisor 评级 3.0/5

davidwendym 经 TripAdvisor 认证的评论

The positives about staying at the Mantra in Little Borke Street are, firstly, it is in a great location and very close to the CBD, shopping and excellent cafes, restaurants etc. Secondly, we dealt with an outstanding Guest Services Agent by the name of Nini. She is destined to go places and should have a great career ahead of her. The dual rooms that we stayed in were well designed. Unfortunately, our overall experience was quite poor, and most likely we would not stay here again despite the Mantra's good location. Unfortunately, housekeeping was appalling. We understood that our rooms would only be serviced once during our 9-night stay. That was fine, however, after being out all day to comeback and find that our room had not been professionally serviced was just unacceptable. The rubbish bins had not all been emptied and placed back where they belonged, no fresh, clean towels, facewashes and hand towels had been left to replace the old ones. The bed was not made once during our stay and the linen (sheets) had not been replaced, again, unacceptable. The bed was most likely the most uncomfortable that I have slept on anywhere in the world, even my swag would have been more comfortable. The sofas in both rooms need replacing as a matter of urgency as the support underneath the cushions is virtually gone which caused sagging and bad, uncomfortable posture whilst seated watching TV etc. It was also apparent that no detailed dusting and cleaning of surfaces had occurred for some time, this needs to be addressed immediately. Bathroom floors and carpets also require a thorough clean. Whilst the buffet breakfast was acceptable there was certainly much room for improvement. I would not like to eat there on a very busy day as they appeared to struggle with even smaller groups.

Dear David, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the issues you faced during your stay. While we’re glad you enjoyed the location and the service provided by Nini, I deeply regret that the condition of your room and the housekeeping experience did not meet your expectations. Your concerns regarding the cleanliness, comfort of the bed, and the state of the furniture have been noted, and I’ll be addressing these with our housekeeping and maintenance teams immediately. I also appreciate your thoughts on the breakfast experience, and we will look into ways to improve our service on busier days. Please know that we take all guest feedback seriously, and I hope you’ll reconsider staying with us in the future, as we are committed to making improvements and ensuring a better experience. Warm regards, James David General Manager

Would stay again. Loved the location and brekkie

Tripadvisor 评级 5.0/5

Chelsea H 经 TripAdvisor 认证的评论

Had a great stay at Mantra on Little Bourke. Adi at the front desk was super friendly and made us feel really welcome. The room was clean and spacious, and the location was perfect for shopping (exactly what we came for). Breakfast was solid too. Definitely recommend pre-booking it since it’s cheaper and saves you the hassle of finding somewhere else to eat.

Hi Chelsea, Thanks so much for the lovely review, I'm thrilled to hear you had a great stay with us and that Adi made you feel so welcome — I’ll be sure to pass on your kind words to him. Great to know you enjoyed the spacious room, our central location, and a solid brekkie to start the day! We really appreciate the tip for future guests too. We’d love to welcome you back next time you're in Melbourne. Best regards, James

Weekend away

Tripadvisor 评级 4.0/5

Passenger52978454480 经 TripAdvisor 认证的评论

While the room was large and comfortable and appeared to be clean, we found that the skirting boards were rotted and put in with large screws, there was weird extra lights as the pendent one wasn’t working. There was left over food in the cupboards, one room had a bottle of wine and snacks addressed to someone else and another had a bottle of open hair moouse in the bathroom. The lack of tea and coffee in each room was disappointing. For 2 people 2 night stay with 2 coffees!! Well over priced for the standard. Reception staff however were awesome!

Dear Passenger, Thank you so much for sharing your thoughts. I’m thrilled to hear our reception team made such a positive impression on you – they’re truly a special group! I’m really sorry to hear about the other issues you experienced, especially with the room not meeting the standard you were expecting. That’s certainly not the experience we want to provide, and I truly appreciate you bringing it to our attention. We’ll be addressing the concerns with the skirting boards, lights, and missing amenities immediately. I completely understand your frustration, and I hope we have the opportunity to host you again and show you the improvements we’re making. Warm regards, James

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其他网络用户评价我们的酒店

  • 710 评论 9.4/10 位置
  • 1,061 评论 8.3/10 房间
  • 792 评论 8.8/10 服务
  • 23 评论 4.4/10 上网
  • 631 评论 8.6/10 舒适度
  • 337 评论 6.7/10 清洁度
  • 144 评论 6.9/10 早餐
  • 112 评论 4.4/10 食物

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