小柏克街曼特拉酒店 - 墨尔本 4 星

客户意见评级 (ALL 评级) 4.5/5 1,238 评论

小柏克街曼特拉酒店 - 墨尔本 - Image 1
小柏克街曼特拉酒店 - 墨尔本 - Image 2
小柏克街曼特拉酒店 - 墨尔本 - Image 3
小柏克街曼特拉酒店 - 墨尔本 - Image 4
471 Little Bourke Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 酒店位于中央商务区安静的核心地带，毗邻历史悠久的司法宫

  • 设施齐全的客房内空间宽敞

  • 酒店毗邻皇冠赌场和墨尔本会展中心

  • 酒店内部设有 Alibi 餐厅和酒吧，提供 24 小时客房服务

  • 酒店内部提供健身房和桑拿房

我们的客房

酒店位置

小柏克街曼特拉酒店 - 墨尔本

471 Little Bourke Street
3000 墨尔本
澳大利亚

GPS:-37.814487, 144.959042

电话
传真 +61 3 9642 3822

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 100% 无烟酒店
酒店附近
  • 停车

ALIBI KITCHEN AND BAR

Alibi Urban Gastropub situated in the heart of Melbourne's legal district, combines quality craft brews and wines within our upmarket stylish pub setting, serving restaurant quality food through breakfast.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,238 评论

TripAdvisor 评级  4.3/5  3,064 评论

卓越奖 2025

Well positioned well appointed friendly staff - a perfect place to stay in Melbourne

Tripadvisor 评级 5.0/5

jeanmF7411WU 经 TripAdvisor 认证的评论

We can't say enough good things about this hotel. The room was very spacious with a kitchenette, living area with large flat screen tv and separate bedroom area and well appointed bathroom with lovely products. Towels were replaced daily and bins emptied. Everything was spotless and the bed was very comfortable. The staff were all very friendly and helpful especially when my husband had to be taken to hospital in the middle of our last night there. The young man on duty rang for an ambulance and stayed with us until it arrived and I was assured that I could remain in the same room for as long as necessary. The staff constantly checked to see if they could be of any assistance and their considerate behaviour made a very difficult situation a bit more bearable. We would recommend this hotel to anyone wanting a comfortable stay in the heart of Melbourne yet in a quiet part of the city centre and we would definitely stay there again if we go back to Melbourne.

Great Location, Clean Facilities, but Reception Service Was Disappointing

Tripadvisor 评级 2.0/5

hjahim 商务住宿 - 经 TripAdvisor 认证的评论

• Location: Excellent. In the heart of Melbourne’s CBD, close to tram lines, restaurants, cafés, and the courts, which makes the area feel safe. • Room: Quiet and functional. The design is utilitarian, but the cleanliness stood out. The shower stall is very small (I honestly don’t know how someone twice my size would fit), but credit to the housekeeping team — the glass walls and doors were kept spotless and streak-free throughout my stay. • Check-in: Underwhelming. As part of the Accor Hotel Group, I expected warmth and hospitality, but the receptionist was task-driven and impersonal. He even interrupted my check-in to discuss another guest’s TV issue, which felt unprofessional. • Checkout: Extremely unpleasant. I was asked to make an additional payment, despite showing proof from my bank account that the charge had gone through. The staff member (Kirtika) first called it a “holding” fee, then said it wasn’t showing in the system and blamed a “glitch.” For a reservation made over 30 days earlier, this excuse is unacceptable. It left me feeling that either the system or the service staff were not being transparent — and as an Accor member, I find this very disappointing. • Overall: While the location and housekeeping are commendable, the service at reception fell far below expectations. Check-in lacked warmth, and checkout left a sour final impression. Accor needs to address the professionalism and consistency of front-desk staff at this property. Finally, I was surprised to see this property listed with a Traveler’s Choice 2025 award on TripAdvisor. Based on my experience, especially with the professionalism of the reception staff, this recognition feels undeserved. Until service standards improve, I believe this claim should be reconsidered. I will be following up to Accor about this

Dear Hjahim, Thank you for taking the time to share such detailed feedback following your recent stay. While I am pleased to hear you enjoyed our central location and appreciated the cleanliness of our facilities, I am truly sorry that your experience at reception fell short of expectations. Your comments regarding both check-in and check-out are concerning, and I sincerely apologise for the lack of warmth, professionalism, and clarity you encountered. This is not reflective of the standards we strive to uphold as part of the Accor family. Please be assured I will be addressing your feedback directly with the team to ensure consistency, accuracy, and genuine hospitality in all guest interactions. We greatly value your loyalty as an Accor member, and I regret that we did not provide the seamless and welcoming experience you deserve. I would very much appreciate the opportunity to connect with you directly to restore your confidence in our service. Should you wish, please reach out to me at james.david@accor.com. Thank you again for recognising our housekeeping and location. I hope we may have the chance to welcome you back in the future and provide you with a much-improved stay. Warm regards, James David General Manager

Average experience, due to room allocation.

Tripadvisor 评级 3.0/5

Michelle C Friends getaway - 经 TripAdvisor 认证的评论

Booked 5 nights in a double queen room. Very spacious room 101. Unfortunately it was a dark, cold room. Had to request extra blankets and a heater. It is situated above the delivery dock. Extremely noisy around 7am each morning. No chance of sleeping in. A bit disappointing as we were here for 5 nights. Central location was a bonus. The room was disappointing hence only 3 stars.

Dear Michelle, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you enjoyed our central location and the spaciousness of your room. I am, however, very sorry to learn that your overall experience was impacted by the room allocation. I completely understand how disappointing it must have been to experience noise in the morning and to feel the room was colder than expected, particularly during a longer five-night stay. This is not the lasting impression we want to leave with our guests. Your comments have been shared with my team, and we will review both the allocation of this room and options to minimise external noise and improve comfort. Please do not hesitate to contact me directly should you consider returning, as I would like to personally ensure a more enjoyable stay for you. Thank you again for your constructive feedback, which helps us to improve. Warm regards, James David General Manager

Happy busy weekend away

Tripadvisor 评级 4.0/5

S8210GGdavidm 经 TripAdvisor 认证的评论

Travelled from interstate with family of 2 seniors, 3 adults and 2 young kids. Good size rooms for 3 adults or 2 adults and 2 kids. Excellent breakfast. Convenient location and fairly quiet. Staff very helpful and courteous. Would stay there again

Dear David, Thank you for choosing to stay with us and for sharing your experience. I'm delighted to hear that your family found our rooms spacious and enjoyed the breakfast and convenient location. It's wonderful to know our team made your stay even more enjoyable. We look forward to welcoming you back on your next trip. Warm regards, James David General Manager

Staff very helpful!

Tripadvisor 评级 5.0/5

Sally J Solo travel - 经 TripAdvisor 认证的评论

Good location, great staff. I had the executive studio as it was on a great deal! Was here for 3 nights, had a friend join me for one of them. No problem getting a rollaway bed for her, onsite parking was handy, although not for the faint hearted or large cars! Minor disappointment with breakfast as found all the pastries were really dry, other items were good though. Good cocktails with a happy hour. Would stay again.

Dear Sally, Thank you for your kind review! We’re thrilled to hear you enjoyed our great location, helpful staff, and the convenience of the rollaway bed and parking. It’s also great to know you had a good time at happy hour. I’m sorry to hear about the dry pastries at breakfast – we’ll make sure to address this to improve the overall experience. We’d love to welcome you back for another stay and ensure a perfect experience next time! Warm regards, James David General Manager

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其他网络用户评价我们的酒店

  • 625 评论 9.4/10 位置
  • 909 评论 8.4/10 房间
  • 681 评论 8.9/10 服务
  • 10 评论 5.6/10 上网
  • 533 评论 8.9/10 舒适度
  • 291 评论 7.5/10 清洁度
  • 138 评论 7/10 早餐
  • 92 评论 4.4/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。