Dear Helen Y., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our excellent location and found your room to be clean and well maintained. We also appreciate your comments regarding the room lighting and size. While our rooms are designed to provide a comfortable and functional space in the heart of Melbourne's CBD, we understand that individual preferences may vary. Your feedback is valuable and will be taken into consideration as we continue to enhance the guest experience. Thank you again for your review. We hope to have the opportunity to welcome you back in the future. Best regards, Baits Gerard Assistant Manager

Good Afternoon Mr. W., I would like to advise that this charge was previously communicated to you via email, including details of what it was for. Should you require any further clarification, please do not hesitate to contact us. Please note, this charge relates to a smoking fee, as our hotel is a 100% non-smoking property. Kind Regards, Donna Nikolova Front Office Manager

Dear Hangying G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location, the spacious room, and your overall experience. Your recommendation is greatly valued. Best regards, Donna Nikolova Front Office Manager

Dear xiaofang L., Thank you for your kind feedback. We are thrilled to hear that you found our location convenient and enjoyed the comfort and cleanliness of your room. It is our aim to provide a welcoming experience, and we appreciate your recognition of our front desk team. Best regards, Donna Nikolova Front Office Manager

Dear Mingrui H., Thank you for your feedback regarding your recent stay. I apologize that the room size did not meet your expectations and for the absence of disposable slippers. We appreciate your comments and will take them into consideration as we continue to enhance our services. Best regards, Donna Nikolova Front Office Manager

Dear Ms. y., Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to read your comments regarding the cleanliness of your room, particularly your concern that the bed sheets were not changed. Please accept my sincere apologies, as this is completely unacceptable and does not reflect the standards we are committed to maintaining. Your feedback has been shared with our Housekeeping team for immediate investigation and corrective action to ensure this is not repeated. Cleanliness is one of our highest priorities, and it is disappointing to know we did not meet expectations during your stay. While I am pleased to see that you were satisfied with aspects such as check-in, breakfast, and our team, I regret that this did not make up for your overall experience. I would appreciate the opportunity to follow up further and restore your confidence in us. Please feel free to reach out to me directly should you wish to discuss this in more detail. Thank you again for your feedback. Kind regards, Donna Nikolova Front Office Manager

Dear Yongxian, Thank you for your positive feedback regarding our excellent location and comfortable facilities. We are pleased to hear that your experience at Novotel Melbourne Central met your expectations. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Qiuyue, Thank you for your feedback regarding your recent stay. I apologize for the inconsistencies you experienced with housekeeping services during your visit. We take cleanliness and guest satisfaction seriously, and your comments will be taken into consideration for future improvements. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Yang, Thank you for your feedback. We’re sorry to hear that the bed and bathroom size did not meet your expectations. We understand comfort is important, and your comments have been noted for future improvement. We do offer different room types, and our team would be happy to assist you in selecting a room that better suits your needs next time. We hope to welcome you back soon. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Suting, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the minibar charge after your checkout. We understand how upsetting it must have been, especially as you did not consume any minibar items. Please be assured that we take your concerns very seriously. We will review our minibar billing and communication procedures to ensure that charges are clearly verified with guests in the future. Your comments have also been shared with our team to prevent similar situations from occurring. We truly value your feedback and hope to have the opportunity to welcome you back for a stay that better reflects the high standards we strive to provide. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Qing, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tsang Wah Novotel & Ibis Melbourne Central

Dear Minshan, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Dear Luhui, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

感谢您的反馈！我们非常高兴听到您在我们酒店有如此愉快的住宿体验。我们期待着您下次来墨尔本时再次选择入住我们的酒店。欢迎随时光临！ 最诚挚的问候， Athena Ng Assistant Manager Novotel & Ibis Melbourne Central

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi JU Assistant Manager Novotel Melbourne Central

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wahaj Khalid Front Office Manager Novotel Melbourne Central

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BiVi JU Assistant Manager Novotel Melbourne Central