诺富特墨尔本中央酒店 4.5 星

客户意见评级 (ALL 评级) 4.4/5 2,138 评论

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诺富特墨尔本中央酒店 - Image 1
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399 Little Lonsdale Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 会议室和活动设施。

  • Pretty Boy 意大利牛排餐厅。

  • 提供 24 小时接待服务和免费无线网络，为您营造便利。

  • 每个房间都有谷歌电视棒。

我们的客房

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酒店位置

诺富特墨尔本中央酒店

399 Little Lonsdale Street
3000 墨尔本
澳大利亚

GPS:-37.81192, 144.96009

电话
传真 +61 3 9929 8858

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,138 评论

客户意见评级 0.5/5

Ling Y. 家庭住宿 - 所有已确认评论

脏，床单都不换

客户意见评级 4.5/5

Yongxian W. 商务住宿 - 所有已确认评论

舒适

Dear Yongxian, Thank you for your positive feedback regarding our excellent location and comfortable facilities. We are pleased to hear that your experience at Novotel Melbourne Central met your expectations. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

客户意见评级 2.5/5

Qiuyue Y. 家庭住宿 - 所有已确认评论

这次是第二次入住，有点失望，本次入住五天，第二天开始打扫卫生不及时，且不认真，垃圾桶倒不干净，是否更换毛巾纯看服务员心情，很失望。

Dear Qiuyue, Thank you for your feedback regarding your recent stay. I apologize for the inconsistencies you experienced with housekeeping services during your visit. We take cleanliness and guest satisfaction seriously, and your comments will be taken into consideration for future improvements. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

客户意见评级 2.0/5

Yang Y. 商务住宿 - 所有已确认评论

床太小，马桶太小

Dear Yang, Thank you for your feedback. We’re sorry to hear that the bed and bathroom size did not meet your expectations. We understand comfort is important, and your comments have been noted for future improvement. We do offer different room types, and our team would be happy to assist you in selecting a room that better suits your needs next time. We hope to welcome you back soon. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

客户意见评级 2.0/5

Suting C. 商务住宿 - 所有已确认评论

入住期间单独来检查minibar就很令人奇怪了，过往的经历中从未体验过。结果最后退房后不声不响扣掉我4.06澳币，由于我在携程上预定我就联系了携程工作人员，最后说酒店说我消费了minibar的巧克力，令人费解！因为我并没有食用minibar里的任何食物，并且我记得minibar菜单中根本没有这个价位的东西，也没有与我电话确认我是否消费了就直接扣款，这不是这个价位酒店该有的作为。

Dear Suting, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the minibar charge after your checkout. We understand how upsetting it must have been, especially as you did not consume any minibar items. Please be assured that we take your concerns very seriously. We will review our minibar billing and communication procedures to ensure that charges are clearly verified with guests in the future. Your comments have also been shared with our team to prevent similar situations from occurring. We truly value your feedback and hope to have the opportunity to welcome you back for a stay that better reflects the high standards we strive to provide. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

其他网络用户评价我们的酒店

  • 1,054 评论 9.6/10 位置
  • 1,341 评论 7.7/10 房间
  • 1,147 评论 8.3/10 服务
  • 7 评论 7.1/10 上网
  • 502 评论 8.5/10 清洁度
  • 305 评论 7.1/10 早餐
  • 225 评论 6.6/10 性价比
  • 222 评论 8.5/10 氛围

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