Novotel Barossa Valley Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 2,485 reviews

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Novotel Barossa Valley Resort - Image 1
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Pioneer Avenue, via The Barossa Valley Way, 5352 ROWLAND FLAT, Australia

Description

Hotel extras

  • Meeting Rooms for Events with natural light and views

  • Complimentary Wine Tastings for hotel guests between 5 - 6pm. Thursday through Saturday.

  • Close to over 100 Winery Cellar Doors

  • Golf, basketball, volleyball, swimming, and tennis available

  • On premise endota day spa available (fees apply)

Our accommodation(s)

Room

Superior Room 1 King Bed

  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Mountain view
  • Most of the accommodation: Balcony
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Hotel location

Novotel Barossa Valley Resort

Pioneer Avenue, via The Barossa Valley Way
5352 ROWLAND FLAT
Australia

GPS:-34.565242, 138.924308

Telephone
Fax +61 8 8524 0100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Cellar Kitchen

The award winning Cellar Kitchen features an extensive buffet breakfast and an a la carte lunch and dinner, providing an array of Barossa produce designed to tempt even the most discerning connoisseur.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,485 reviews

Customer review rating 4.0/5

Ricki H. Couples - Confirmed reviews ALL

Room view was amazing, changed all the time. Housekeeping should check under the beds, as we found some items under there, including an Easter egg! I would also suggest, on your room service menu, you need to mention the burgers and tenders come with fries, as we did not know they were included, and ordered a separate box of chips, which was way too much food for us to consume, resulting in us wasting food, which does not sit well with us.

Customer review rating 2.0/5

Roberto M. Families - Confirmed reviews ALL

The location is wonderful but that is where the positivity ends. The room was extremely loud - I could hear constant thumping of people walking upstairs, sliding doors opening and closing at all times. The final straw was the TV not working. I called reception but had no visibility if someone came in to fix as again was not working the following day. If I came back to the Barossa, I'm not sure I would stay there again - even as an Accor member.

Dear Roberto, Thank you for taking the time to share your feedback. I’m really sorry to hear that your stay didn’t meet expectations, particularly given how much you value your Accor membership. While I’m pleased you enjoyed our location, it’s disappointing to hear about the noise concerns in your room. We understand how important a restful stay is, and the disturbances you’ve described are not the experience we aim to provide. I also apologise for the frustration around the TV issue — this should have been clearly communicated and properly resolved, and I can understand how not knowing if it had been attended to would add to the experience. Your feedback has been shared with our team so we can address both the follow-up process on maintenance issues and continue to look at ways to minimise noise impact where possible. We genuinely value your loyalty, and while I understand your hesitation to return, I do hope we have the opportunity to restore your confidence in us on a future stay. Kind regards, Ana Royal General Manager

Customer review rating 5.0/5

Charles G. Friends - Confirmed reviews ALL

Thanks for a wonderful stay. The rooms were well equipped and the view was superb. Very highly recommended.

Customer review rating 4.0/5

Gregor R. Y. W. Couples - Confirmed reviews ALL

Stayed one night. Overall good but mattress was very soft, as were pillows, so not a good night’s sleep.

Customer review rating 4.0/5

Marina G. Couples - Confirmed reviews ALL

Always great. No issues with staff or cleanliness. We have now stayed with you over 20x. What I can say on the negative side is the Hotel was more communicative/responsive in the past. Buffet breakfast has also been simplified or cut back over time. It’s still good, just highlighting this is quite noticeable. And restaurant is ok overall albeit inconsistent .We’ve had some great meals and some average meals. My fish main on 15/4 was a bit disappointing, needed a salad and something else to complement, not a parsley leaf and some celery shavings.

Dear Marina, Thank you for your continued support - staying with us over 20 times is something we truly value, and it’s always a pleasure to welcome you back. I’m really pleased to hear that the team and cleanliness continue to meet your expectations. That consistency is something we work hard to maintain, so it’s great to know it’s being felt. I also appreciate your honest feedback around communication, breakfast, and your recent dining experience. It’s important, and you’re right to call it out. We’ve been making some changes across these areas, but feedback like yours highlights where we haven’t quite struck the right balance, particularly in maintaining the level of communication you’ve experienced in the past and ensuring consistency in the restaurant. I’m sorry to hear your fish dish missed the mark. It should feel complete and well-considered, and what you’ve described doesn’t reflect the standard we’re aiming for. I’ll be sharing this directly with our kitchen team so we can review both the dish and how we’re presenting our mains more broadly. We did change the menu on Thursday and had a hybrid menu running on the Wednesday with some new dishes and some from the previous menu. I'd be interested to know if your feedback relates to the Whiting from the previous menu or the Murray Cod on the new menu. Please feel free to share further details. We’re currently working on some improvements across our breakfast offering and restaurant experience, with a focus on consistency and quality, so your feedback is very timely and helpful. If there are any elements you think have been missing, compared to previous stays, please feel free to share this with me also. Thank you again for your continued loyalty and for taking the time to share such considered feedback, it genuinely helps us improve. We look forward to welcoming you back again soon and delivering a more consistent experience across all touchpoints. Kind regards, Ana Royal General Manager

Other web-users rate our hotel

  • 509 reviews 9.3/10 Location
  • 1,289 reviews 8.2/10 Room
  • 1,166 reviews 8.5/10 Service
  • 764 reviews 6.6/10 Food
  • 359 reviews 6.6/10 Cleanliness
  • 337 reviews 7.9/10 Breakfast
  • 227 reviews 5.4/10 Value

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