Novotel Barossa Valley Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 2,565 reviews

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Novotel Barossa Valley Resort - Image 1
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Pioneer Avenue, via The Barossa Valley Way, 5352 ROWLAND FLAT, Australia

Description

Hotel extras

  • Meeting Rooms for Events with natural light and views

  • Complimentary Wine Tastings for hotel guests between 5 - 6pm. Thursday through Saturday.

  • Close to over 100 Winery Cellar Doors

  • Golf, basketball, volleyball, swimming, and tennis available

  • On premise endota day spa available (fees apply)

Our accommodation(s)

Room

Superior Room 1 King Bed

  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Mountain view
  • Most of the accommodation: Balcony

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Hotel location

Novotel Barossa Valley Resort

Pioneer Avenue, via The Barossa Valley Way
5352 ROWLAND FLAT
Australia

GPS:-34.565242, 138.924308

Telephone
Fax +61 8 8524 0100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

With scenic views of the region's rolling hills as a backdrop, Endota Day Spa Barossa Valley truly offers soothing surrounds as the perfect getaway to reconnect with your 'best me'.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,565 reviews

TripAdvisor Rating  4.0/5  2,753 reviews

Customer review rating 2.0/5

Wayne H. W. Couples - Confirmed reviews ALL

So front counter staff need time to do there job. On two occasions we walked away as no one came to serve at reception desk Wher did you get your caterers, the New Year’s Eve meal Was appalling from the sett up, the way the food was thought through and presented we had mosaic bit no other atosphere Glad I the end we were observers fro the pool , not Participants Rooms service was so understaffed. To no have room services until 4.40 pm , impacts ok freedom to use the room - siesta etc as one is worried about when that are coming We love this place and don’t want it to deteriorate any more from what we experienced from 2018 onward Thanks you

Dear Wayne, Thank you for taking the time to share such detailed feedback. I appreciate your honesty, particularly as it comes from a place of genuine care for the resort. I’m very sorry to hear about your experience during this stay. The period you visited was an exceptionally high-volume time, and while we made every effort to ensure sufficient staffing across the resort, there were moments where service levels did not meet the standards we set for ourselves or that our guests expect. I acknowledge how frustrating this would have been, particularly at reception and with room servicing delays, and I apologise for the impact this had on your stay and ability to fully relax. I’m also disappointed to hear your comments regarding the New Year’s Eve dining experience. This event should have felt welcoming, well-considered and atmospheric, and it’s clear that this was not your experience. Your feedback regarding the setup, presentation and overall ambience has been shared with our leadership teams for review to see how we can further enhance this for future events. It’s especially important to us to hear that you love the resort and do not want to see it deteriorate. Please be assured that we take this feedback seriously and are committed to strengthening our service delivery, resourcing and overall guest experience, particularly during peak periods. Thank you again for taking the time to write to us. Your feedback plays an important role in helping us improve, and we do hope to have the opportunity to welcome you back under better circumstances. Kind regards, Ana Royal General Manager

Customer review rating 4.0/5

Antonietta R. Couples - Confirmed reviews ALL

Very happy with service Will come again and stay longer days

Customer review rating 3.5/5

Ben C. Couples - Confirmed reviews ALL

Generally good a few minor improvements needed.

Dear Ben, Thank you for taking the time to share your feedback. I’m pleased to hear that you generally enjoyed your stay, and I appreciate you highlighting a few areas where we can improve. Your comments regarding breakfast pricing clarity have been noted — we understand how important it is for this to be simple and transparent for our guests, and this is something we continue to review. I’m also sorry to hear that the friendliness of our team did not meet expectations on this occasion. Warm, welcoming service is something we take seriously, and your feedback has been shared with the team to ensure we remain focused on delivering a consistently positive experience. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. Kind regards, Ana Royal General Manager

Customer review rating 5.0/5

Lester S. Couples - Confirmed reviews ALL

Quiet, excellent facilities, staff++

Customer review rating 5.0/5

Alan T. Couples - Confirmed reviews ALL

A few days away to relax and novotel was perfect.

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Other web-users rate our hotel

  • 515 reviews 9.1/10 Location
  • 1,337 reviews 8.4/10 Room
  • 1,221 reviews 8.5/10 Service
  • 786 reviews 6.6/10 Food
  • 364 reviews 6.7/10 Cleanliness
  • 351 reviews 8.4/10 Breakfast
  • 225 reviews 5.6/10 Value
  • 153 reviews 7.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.