Novotel Sydney Darling Square 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 900

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Novotel Sydney Darling Square - Image 1
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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Opis

O hotelu

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Nasze pokoje

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Lokalizacja hotelu

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

Pozycja GPS:-33.87747, 151.202709

Telefon
Faks +61 2 8217 4085

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

PUMPHOUSE RESTAURANT & BAR

Located at the heart of Darling Square, Pumphouse Bar & Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 2 900

Ocena TripAdvisor  4.2/5  Liczba opinii: 521

Good location

Ocena na stronie TripAdvisor 4.0/5

saz33nan Opinia zatwierdzona w TripAdvisor

The experience was generally positive, mainly because of the location. However, I feel it didn’t quite match the value for money. Breakfast was expensive. size of the room kind of felt cramped. Regardless of the booking platform, all guests should be treated equally.

Dear Sazeena, We appreciate that you took the time to share your experience with us. We're glad you found our central position convenient for exploring Sydney. Nonetheless, we apologise for the service aspects that fell short. Our team remains committed to ensuring consistent experiences for all guests through our various accommodation options and dining facilities. We hope to have another opportunity to impress you. Best wishes, Matthew Hill, General Manager

fantastic location, really nice stay

Ocena na stronie TripAdvisor 5.0/5

Trina G Opinia zatwierdzona w TripAdvisor

fantastic stay, staff were amazing, perfect location The only issue we had was water from the shower went over the bathroom floor no matter how careful we were, so sorry to the house keeping staff that did an excellent job

Dear Trina, Thank you for taking the time to give us your feedback. We're glad the team impressed you and you enjoyed our central Darling Square location. We apologize for the shower water issue and appreciate your kindness toward our housekeeping staff. We look forward to the pleasure of welcoming you on another visit. Best wishes, Matthew Hill, General Manager

Let down by staff who don't seem to care

Ocena na stronie TripAdvisor 3.0/5

farthingate Opinia zatwierdzona w TripAdvisor

We stayed at the Novotel Darling Square for 6 nights in July during the British and Irish Lions Tour. We chose the Novotel for our stay as I have regularly stayed at Accor hotels over a number of years. On the plus side the hotel is in an excellent location- close to Paddy's market, Darling Harbour and transport links to Circular Quay. On the downside the hotel is badly let down by its staff who, with the possible exception of the manager at breakfast, just don't seem to care. Things started badly at checkin which was painfully slow and lacking in any kind of warm welcome- you are expecting a large party at a fixed time so surely should have enough people on reception to cope. When the rooms were eventually ready the wait for one of the two lifts (!) bordered on the ridiculous. We were later told that there are no stairs available for guests to use other than emergency stairs and guests who did try to use them reported getting stuck. Breakfast the next morning was underwhelming with no explanation as to whether we could order eggs beyond the scrambled egg on offer. Having to sign for breakfast every day when it was part of our package became irritating. Housekeeping was poor- we had to ask for our shower gel to be refilled on day 2 so it had clearly not been checked before our arrival and the handwash in the ladies cloakroom downstairs remained empty for at least 2 days. I will leave my son to comment fully on his experience with his room being left unlocked by housekeeping. The bar seemed to close very early with the pump house -certainly on one evening- only being accessible by going outside. Hardly convenient when Sydney was experiencing torrential rain. On the day of the rugby there were a couple of shirts in evidence- the Lions one being an old, not current version- and no other acknowledgement of the event which was surprising given the number of Lions fans at the hotel. Unsurprisingly perhaps we were not asked obout our stay when we checked out which really says it all.

Dear Guest, Thank you for taking the time to share your experience at Novotel Sydney Darling Square. We appreciate your positive note on our prime location near Darling Harbour and transport links. However, we regret the delays at check-in, lift wait times, and housekeeping oversights you encountered. We also apologise for the breakfast issues, early bar closure, and lack of event recognition during the Lions Tour. We hope you will consider staying with us again to experience the improvements we strive to make every day. Kindest regards, Matthew Hill, General Manager

Okay. Nothing Specisl but loved location

Ocena na stronie TripAdvisor 2.0/5

peterf3088 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Room was fine. I left some work shirts by accident. I tried calling all day, no return call and emailed twice, no response. Finally when I called again I requested to make a booking and that’s when someone finally answered. They found my shorts and wanted to charge me $30 to send them back. I have no issue paying money to have them sent back, but these folded shirts in an express post sachets would cost around $19.25, a large is $23.80. When I questioned it, I was told that’s what they pay to Australia Post, LIE.

Dear Peter, Thank you for taking the time to share your feedback. Thank you for recognising our convenient location in the heart of Sydney. We sincerely apologise for the challenges you encountered with our lost and found service. Your feedback helps us identify areas where we can enhance our guest experience. We hope to have the opportunity to restore your confidence in our service during a future stay. Best regards, Matthew Hill, General Manager

Great Accomodation

Ocena na stronie TripAdvisor 5.0/5

jimbomaca Opinia zatwierdzona w TripAdvisor

We spent a night recently at the Novotel Sydney Square Darling Harbour from the minute we arrived we were greeted by friendly staff who made our checkin easy and enjoyable. We were given a room on the six floor great views overlooking the Chinese gardens and the city . Our room was modern extremely clean and well maintained and a good feature was a Nespresso coffee ☕️ machine a very comfortable bed and great pillows for a good night’s sleep 😴. Bathroom was well set out clean and in good condition. One good thing was if you forgot anything such as toothpaste ,toothbrush you could go to the front desk and get whatever you needed free of charge.We has breakfast in their dining room the following morning again very friendly and helpful staff it was nice good choice of food items and fresh fruit it was a great way to start our day. This hotel is in a fantastic part of Darling Harbour close to get to by light rail. It’s surrounded by lovely restaurants including Pancakes on the rocks it’s also very close to China town and Paddies Market and a short walk to the Chinese Gardens and IMax .We will definitely stay at this hotel again

Dear Jimbomaca, Thank you so much for sharing such an amazing feedback! We are thrilled to know that you have enjoyed your experience and will definitely pass your kind words to all the departments. Novotel team cannot wait to welcome you back for another unforgettable Sydney adventure. Kind Regards, Kristina K. Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 688 Liczba opinii 9.5/10 Lokalizacja
  • 1 666 Liczba opinii 7.6/10 Pokój
  • 1 664 Liczba opinii 8.3/10 Obsługa
  • 32 Liczba opinii 6.4/10 Internet
  • 742 Liczba opinii 8/10 Czystość
  • 493 Liczba opinii 6.8/10 Śniadanie
  • 344 Liczba opinii 8.5/10 Klimat

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