Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll 5 stars

Customer review rating (ALL Rating) 4.4/5 842 reviews

Best price
guarantee
Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 1
Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 2
Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 3
Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll - Image 4
Avenue Mohamed V, 44000 Essaouira, Morocco

Description

Hotel extras

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Le Medina Essaouira Thalassa Sea&Spa, MGallery Coll

Avenue Mohamed V
44000 Essaouira
Morocco

GPS:31.508509, -9.765902

Telephone
Fax +212 5244-79080

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  842 reviews

Customer review rating 5.0/5

Laura A. W. Friends - Confirmed reviews ALL

Went with my friend as a birthday get away. Perfect hotel, staff very welcoming and friendly

Dear Ms Laura, Thank you for your wonderful review. We are delighted to hear that you chose our hotel for such a special birthday getaway and that you had a perfect stay. It is especially rewarding to know that our team made you feel welcome with their friendliness and hospitality. We truly appreciate your kind words and hope to have the pleasure of welcoming you and your friend back for another memorable stay in the near future. Direction,

Customer review rating 5.0/5

Freya B. Friends - Confirmed reviews ALL

The staff absolutely made this hotel what it was, you can’t lift a finger. You ask where to get milk offering to get it yourself and are told to sit down, it will be brought to you. You bring a towel to the pool, are told to put it down while they lay you out a fresh one. It was the most tranquil, relaxing experience and the cleanliness is exceptional. Obviously there are construction works going on but it didn’t impact us at all, you hardly know they’re there! If I had to pick something, it would be at breakfast there’s a lack of facilities for making a coffee. No mugs on the tables it seemed after around 9:30 so you have to ask for one, then ask for a spoon, ask again for milk, so on and so forth. It really is a first world problem, it became more of a running joke than a problem! Thank you so much to all the staff, I hope they’re treated the way they treat the guests.

Dear Freya B., Thank you very much for taking the time to share such a wonderful review of your stay with us. We are truly delighted to read that our team made such a positive impression and contributed to creating a relaxing and memorable experience. Your kind words regarding their attentiveness, professionalism, and dedication mean a great deal to all of us. Providing genuine hospitality and ensuring our guests feel cared for is at the heart of everything we do. We are also pleased to know that you enjoyed the tranquility of the hotel, the cleanliness of our facilities, and that the ongoing construction work had little impact on your stay. Thank you as well for your constructive feedback regarding the breakfast service. We appreciate your observations concerning the availability of mugs, spoons, and milk during the later breakfast hours. Rest assured that your comments have been shared with the relevant team to help us further improve the guest experience. Your thoughtful closing words about our staff are especially touching, and we will make sure your appreciation is passed on to them. They work tirelessly to create exceptional experiences, and recognition like yours is incredibly rewarding. We sincerely hope to have the pleasure of welcoming you back for another peaceful and enjoyable stay in the near future. Direction,

Customer review rating 3.0/5

Caroline W. Solo - Confirmed reviews ALL

The newly renovated rooms are really fabulous. The beds and pillows are so very comfortable. I very much liked the idea of the iron and ironing board, and the weighing scales! Ayoub on reception was also great and very helpful, and at least spoke excellent French! However, the problems: Breakfast : door opened at 06.40 and tables not set, staff taking and laughing having breakfast in the kitchen. No salted butter. Many years ago breakfast was better with scrambled eggs and bacon. Beef or turkey bacon is just as good if you don't want pork! Housekeeping: after my serviettes and bath mat had been taken by morning housekeeping, and after three phone calls 15.00-15.45, I received a bath mat from a bad tempered woman who said I should wait until service 2! Really? Pool area: The renovations look very pretty but are awful. Big steps to get get to the sunbeds, which for elderly and people with short legs is difficult, and the pool was cold. Front hall porters: the one who has been there many years is too enthusiastic and slightly agressive in his manner. All in all, I was disappointed but love the bedrooms!

Dear Mme. Caroline, Thank you for taking the time to share such a detailed review following your recent stay with us. We are delighted to learn that you enjoyed our newly renovated rooms and appreciated the comfort of the beds and pillows. It is also wonderful to know that the in-room amenities, such as the iron, ironing board, and weighing scales, contributed positively to your experience. Your kind words about Ayoub at reception will certainly be shared with him; he will be pleased to know that his helpfulness and language skills made a positive impression. At the same time, we sincerely regret the inconveniences you encountered during your stay. Please accept our apologies regarding your breakfast experience. Your comments concerning the restaurant setup, service standards, and food selection have been noted and will be shared with the relevant department managers for review and improvement. We are equally sorry for the delay in receiving the bath mat and for the manner in which the situation was handled. This does not reflect the level of service we strive to provide, and your feedback will be addressed with our housekeeping team to ensure a more attentive and courteous response in the future. Regarding the pool area, we appreciate your observations about the accessibility of the new layout and the pool temperature. Guest comfort is extremely important to us, and your remarks will be taken into consideration as we continue evaluating our facilities. We also regret that your interaction with one of our porters did not meet your expectations. We value professional and welcoming service at all times, and your comments will be discussed with the team. While we are pleased that you loved the bedrooms, we are sorry that certain aspects of your stay left you feeling disappointed. We truly appreciate your constructive feedback, as it helps us identify opportunities for improvement and enhance the experience of all our guests. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Direction,

Customer review rating 3.5/5

Jackie B. Couples - Confirmed reviews ALL

This was my second visit to this hotel and am sad to say it's a mixed review. Firstly, the staff are excellent, from Housekeeping, Restaurant/Bar and Reception - the team are warm and friendly and make the stay a pleasant experience. Renovation of the newly refurbished rooms are nice and noted the works noise during the day around the pool area was kept to a minimum. I was disappointed that the Thalasso and Spa are no longer available yet still appears in all communications- including this one. I noted the renaming of the hotel's fascia and it clearly states Le Medina - sea and spa. I was offered a spa voucher worth 30% off treatments but found better deals in town. Better air conditioning and upgraded gym equipment should also be implemented. Communication should have been sent and updates on the works and lack of 'key' facilities should have been made. I believe this would have given me the choice of cancelling my reservation. The price is also a massive negative as charging 5 star prices and only offering 3/4 star facilities (Breakfast choice has also been reduced) is unfair on the guest.

Dear M. Jackie Thank you for taking the time to share such detailed feedback following your second stay with us. First and foremost, we are delighted to read your kind comments about our team. Your recognition of our Housekeeping, Restaurant, Bar, and Reception staff means a great deal to us, and we will be pleased to share your compliments with them. We are also glad that you appreciated our newly renovated rooms and the efforts made to minimize any inconvenience from the ongoing refurbishment works. At the same time, we sincerely regret that certain aspects of your stay did not meet your expectations. We understand your disappointment regarding the temporary unavailability of the Thalasso and Spa facilities and apologize for any confusion caused by the information displayed in our communications. Your comments regarding transparency and communication about the ongoing works and available facilities are well noted and will be shared with the relevant departments for review. We also appreciate your observations concerning the air conditioning, gym equipment, breakfast offering, and overall value for money. Guest feedback is essential in helping us improve, and your remarks will be carefully considered as we continue enhancing our services and facilities. Thank you once again for your loyalty and for giving us the opportunity to improve. We hope to have the pleasure of welcoming you back in the future and providing you with an experience that fully meets your expectations. Direction,

Customer review rating 3.5/5

Amine L. Business - Confirmed reviews ALL

I stayed at this hotel for two nights. The first night was acceptable room 137 the bed was comfortable, the room was clean, and everything was in order. However, the second night was disappointing, as I was moved to another room that was infested with insects. The pillow had an unpleasant odor, forcing me to avoid using it. Additionally, unlike the previous room, there was no welcome water provided. I have stayed at this hotel many times in the past, and while I appreciate the recent renovations, the quality of breakfast and the overall level of service have noticeably declined. The breakfast offering now feels significantly inferior to what was previously served.

Cher Mr Amine L., Thank you for taking the time to share your detailed feedback and for your continued loyalty to Hôtel Le Médina Essaouira over the years. We are pleased to know that your first night met your expectations in terms of comfort and cleanliness. However, we are truly sorry to learn that your second room did not provide the same level of comfort and quality. Please accept our sincerest apologies regarding the issues you encountered with insects, the pillow condition, and the missing welcome amenities. This is certainly not the experience we wish to offer our valued guests. We also regret to hear that you noticed a decline in both the breakfast experience and the overall level of service compared to your previous stays. Your comments are extremely important to us and have been shared with the relevant teams so that immediate attention and improvements can be made. We genuinely value your trust and loyalty, and we hope to have the opportunity to welcome you again in the future and provide you with the high standards of service you previously appreciated with us. Direction,

Other web-users rate our hotel

  • 518 reviews 9.7/10 Location
  • 545 reviews 7.9/10 Room
  • 869 reviews 8.8/10 Service
  • 17 reviews 8/10 WiFi
  • 331 reviews 7.9/10 Breakfast
  • 317 reviews 6.5/10 Pool
  • 295 reviews 8.1/10 Comfort
  • 250 reviews 8.9/10 Beach

Powered by Trustyou