Hôtel Mercure Rabat Sheherazade 3 stars

Customer review rating (ALL Rating) 4.2/5 595 reviews

Hôtel Mercure Rabat Sheherazade - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • The hotel has a meeting room, a restaurant and bar.

Our accommodation(s)

Hotel location

Hôtel Mercure Rabat Sheherazade

21 Rue de Tunis, Quartier Hassan
10000 RABAT
Morocco

GPS:34.019245, -6.82281

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

KANGOUROU GRILL

Enjoy our restaurant's varied menu, which combines Moroccan and international specialties, in warm and lively surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  595 reviews

TripAdvisor Rating  3.5/5  586 reviews

CLOSE TO THE AIRPORT

Customer review rating 3.0/5

Laurent Business - Confirmed reviews ALL

STANDARD ROOM MISSING BEDSIDE LAMP OLD BATHROOM WITH DEVICES NOT IN GOOD STATE

Good stay.

Customer review rating 4.0/5

Sudheer M. Solo - Confirmed reviews ALL

The hotel is well located near the tourist spots and museum. The rooms are good and comfortable. The breakfast was okay. It could have been better.

Dear SUDHEER M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay and well located in the city

Customer review rating 4.0/5

Abdoul A. K. Solo - Confirmed reviews ALL

It was too short , but correct. We’ll come back next time.

Dear ABDOUL AZIZ K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rabat Sheherazade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A hotel that is too unmanaged and sloppy

Customer review rating 1.5/5

Accor S. B. N. M. R. Business - Confirmed reviews ALL

This is a hotel that discredits Accor's reputation and the brand of other Mercure hotels. I stayed at this hotel for the first time and based this choice on my good memories of other hotels in the Accor family. However, I found this hotel to be completely unmanaged. The shower booth did not flush and the shower was broken and leaking. There were also two bugs in the room that I had to kill them by myself, and the room was not cleaned very well. There weren't even any towels when I entered the room. My previous experiences with Accor hotels have been very positive. Comfortable stays at Novotels in Mongolia and Fiji, hospitality at Pullman hotels in Vietnam, and a clean and affordable ibis hotel in Tangier, Morocco. However, the Mercure R. was the worst hotel to turn all these positive experiences into negative ones. Accor needs to manage its brand. If it doesn't, I recommend removing this hotel from the Mercure family.

Dear SANGCHUL Y., Thank you for taking the time to tell us about your experience at the Hôtel Mercure R. Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hasna Bouallouchi Mercure R.

Excellent hotel in Rabat

TripAdvisor rating 5.0/5

jac2005 TripAdvisor review

This was a very nice hotel in Rabat. The rooms were quite clean. Bathroom was large with hot water. Beds were comfortable. The breakfast was quite good. They had omelets on request as well. A short walk to Hassan Tower.

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Other web-users rate our hotel

  • 135 reviews 8.9/10 Location
  • 253 reviews 4.9/10 Room
  • 405 reviews 9.2/10 Service
  • 6 reviews 9.4/10 WiFi
  • 136 reviews 5.2/10 Comfort
  • 121 reviews 7.7/10 Breakfast
  • 115 reviews 5.4/10 Cleanliness
  • 91 reviews 4.2/10 Vibe

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