Hotel Le Royal Lyon-MGallery bintang 5

What a cute hotel! The service was impeccable and the staff treated us like we were VIP. Would not hesitate to go back. As some say, it is in need of an update, which I agree, but that does add to the charm. Our room was on the 5th floor over looking the Ferris wheel. What a great view! The location is so central you can walk everywhere. I would like to give a shout-out to Habib, the concierge. Thank you to you and your team for the very personal service.

What a wonderful hotel. You can’t beat the fantastic location- walk everywhere! The concierge was a great and professional help, as was everyone at the hotel. We were 3 generations meeting up for the weekend, and the hotel was wonderful to the children also. Rooms are beautiful, blue and white toile, comfortable bed, luxe bedding, vintage black and white photographs. Rooms facing the historic square have lovely views. I would definitely stay here again.

This hotel is located centrally, within walking distance to all tourist attractions. The rooms are in dire need of a renovation. The staff was hit or miss on friendliness and usefulness, more often standing around talking to one another than engaging with guests. As it claims to be 5 star, stay at the nearby Intercontinental if you really want 5 star polish. This just checks the boxes on amenities, but otherwise was not a noteworthy stay.

From beginning to end, the experience was phenomenal. Service was excellent, friendly, expedient, extremely respectful. The room was one of the nicest rooms that I've stayed in. I stayed in the superior room. I appreciated the fresh Evian and bubbly water that was free in the room. The bed/sheets were soft and comfy. The room was very well soundproofed. I felt very safe. Only feedback, is that one time, the 2 concierge's (appeared to be trainees) weren't friendly or aloof, but that's just 2 out of 30 amazing employees that I probably encountered. I called the front desk and reception multiple times and they always picked up promptly. Loved the robes and the slippers. Great quality toiletries. Loved the little candies at the front desk, the nice umbrellas, the adorable dog decorations. I miss it! The room was warm and cozy and location was perfect. I never needed to take the metro. When I arrived very late at night the front desk reception had a staff member obtain me some water. Love it!

The value proposition is very decent and at a price tag lower than the international for pretty much the same location, it is a decent alternative. Admittedly though, the hotel would need a complete refurbishment to live up even more to expectations. Pros: - great location - decent size room - decent breakfast - valet parking - good value Cons: - need a deep refurbishment