Hotel Carlton Lyon - MGallery Hotel Collection bintang 4

Excellent Location, service, value. Dont miss out on this hotel. I go to Lyon every year for a trade fair. I have stayed at the Le Royal and the Sofitel. This one is a 4 star but so much better. I will def stay here every year.

We sprung for a junior suite for our 3-day stay and it was well worth the extra money. There was a comfortable couch facing 2 floor-to-ceiling windows. The windows could be opened and it was quiet outside at night so we could sleep with fresh air. The hotel is centrally located, the staff were very helpful, and the breakfast buffet was more than adequate. Recommended.

Decent hotel but not special. There is no lobby area to speak of so waiting for friends and pick ups is a bit cramped. The elevator does not descend to the ground floor - there are steps up to it although there is a handicap lift to bypass the steps. Staff is helpful. Location is great. Easy walking to most of the main Lyon sights and shopping areas. It is next to a metro station. And it is easy for taxis and Ubers to get to and then to exit to the main thoroughfare to get off the presque isle.

The main draw of this McGallery Collection ‘luxe’ property would be its central location on the peninsula between the Rhone and Saone Rivers, backed up against the prime Place de la Republique which feeds into Lyon’s main shopping/dining drag Rue de la Republique and other shopping streets. Lodgings here will make one see red, as the classical late 19th century structure was last renovated (2013) in moden style with that bold color everywhere. The entrance is on the alley-sized Rue de Jussie with a small foyer leading to the Bar Rouge/Lounge and a small Front Desk serviced by a welcoming, friendly and always very helpful Reception staff. The sole tiny open grill wrought-iron elevator with colorful stained glass sides is photo-charming, though slow with only a 2-person capacity. Reservations are difficult to nail down as well as direct contact with the hotel. Likely due to its prime location, the hotel is in well-used condition. Accommodations are of smallish sizing, but their balconies overlooking the Place de la Republique make them worth your stay in Lyon.

Everything was good during my stay in the hotel. Room was clean and spacious. I was given room upgrade due to Gold status. Breakfast room ladies were great and nice people. Good service. Cosy bar area where I got my complimentary drink. However, what left a bad taste was the issue about not giving me my hotel invoice and zero response after I emailed them. This caused 1 star. At checkout, I paid with my credit card and asked if the invoice would be emailed to me like the other Accor hotels. The front desk staff said that she would email the paid invoice to me and verified my email address. After 1 week, I saw nothing in my mailbox. Checked my junk mail folder - nothing. Checked my bank account - successful credit card transaction. I emailed hotel via their official email on the Accor room reservation confirmation email to ask if they have forgotten to do so. (I typically receive email invoice/bill after I checked out - immediately or max 1-2 days). No response for almost a week. I emailed Accor customer service, but it took about 5 days or so to reply to me. The response was that they forward my request to the hotel. I am kinda upset that they did not put any urgency to this matter, as I have to submit this for claims since it was a business trip. And I am still waiting for the invoice. This is just ridiculous. First time having such terrible experience with MGallery hotel, and my only contact is the hotel email that doesn't give me any reply. My previous stays with other MGallery hotels typically include either GM or customer experience manager popping by to introduce himself/herself and giving me their name cards, so that I have direct access to them if I require their assistance. Sometimes their contacts will be on the greeting cards in my room. Carlton hotel didn't do so, hence I kinda have no other contact options except Accor customer service that is rather laggy in their response speeds. Seems like Carlton hotel is the black sheep among MGallery hotels - a terribly bad outlier. If Carlton Hotel management is reading this, please act on this immediately and send me my invoice. Every guest is entitled to receive his/her invoice after paying at check-out. I believe that I have been patient enough to wait for so long, before I decide to write this bad review.