Sofitel Lyon Bellecour bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 2.769 ulasan

Jaminan Harga
Terbaik
Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, Prancis

Deskripsi

Keistimewaan hotel

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • Clés d'Or concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

  • In the downtown area in Lyon's Presqu'île district

Akomodasi kami

Lokasi hotel

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
Prancis

GPS:45.754188, 4.834351

Telepon
Fax +33 4 72 41 20 01

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

Pesan

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Peringkat ALL  4.4/5  2.769 ulasan

Peringkat TripAdvisor  4.1/5  2.754 ulasan

DO NOT RECOMMED!

Catatan Tripadvisor 1.0/5

Sharon M Ulasan TripAdvisor tersertifikasi

DO NOT RECOMMEND! I'm shocked that this hotel has 5 stars. It should be more like a 2 star hotel. Even our Uber driver from the airport recommended the Marriott over this hotel an we should have taken his advice! The rooms are in a desperate need of renovation and the service is the worst I have every experienced. We paid for a suite and were given a room with old carpet and stains on the carpet and furniture. On top of all of this, there was a leak in the the bathroom and my friend slipped and fell resulting in a huge bruise on her leg! We notified the hotel immediately and they wouldn't send anyone to address the problem until the next day. They were unable to fix the leak and eventually had to move us to another room. There was no apology and all they offered us was drinks at their bar for all the inconvenience. We don't even drink! Suffice to say, if you are planning a trip to Lyon, stay far away from this hotel. Stay at the InterContinental just down the street and at a better price!

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. We sincerely regret discovering your review of your experience and the service provided. We were saddened to read about the tainted memory you retained from your visit, as well as the absence of certain important details in your review regarding your stay. We sincerely hope to have another opportunity to regain your trust. Sincerely, Sofitel Lyon Bellecour

In need of urgent total refurbishment

Catatan Tripadvisor 3.0/5

traveller_constant Couples - Ulasan TripAdvisor tersertifikasi

We love Sofitels and stay in them regularly, all over Europe, but the Lyon Sofitel is urgently in need of total refurbishment. The state of the bedrooms is disgraceful - heavily scuffed, dirty and stained wallpaper, scuffed elderly furniture and multiple maintenance issues. The rooms look as if they haven’t been redecorated for at least 30 years - there are also insufficient plugs for charging electronic items. Such a shame as the staff are lovely and very professional, the location is perfect, breakfast delicious and there is a very nice bar on the top floor with stunning views. Hence the 3 star review as all these other things are 5 star, but the bedroom was very much a one star experience.

Dear traveller_constant, Thank you for taking the time to share your thoughts regarding your stay. We truly appreciate your kind words about our friendly and professional team, ideal location, gourmet breakfast, and the bar with its stunning views. It is gratifying to know that these aspects of your experience met your expectations. However, we sincerely regret that your room, and particularly the decoration, did not fully meet your expectations. Your feedback has been carefully considered and will be taken into account as part of the continuous improvement of our facilities. Thank you once again for sharing your impressions. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Sincerely Claire Quality Director

Best Hotel Award Ryan Europe Tour 2025

Catatan Tripadvisor 5.0/5

pcryan5 Ulasan TripAdvisor tersertifikasi

This hotel delivers a five star experience from check in to departure. The staff are fabulously helpful - especially as my French is non-existent. Room was super comfortable with a much appreciated black out screen, Location was steps away from countless restaurants, shops and interesting site. Bravo team - best hotel award for our Europe 25 trip, 🏆

Not a 5 stars and far from it!

Catatan Tripadvisor 2.0/5

Janisdl Keluarga - Ulasan TripAdvisor tersertifikasi

We chose Sofitel Bellecour Lyon because it is advertised as a 5-star hotel and we were there to celebrate a birthday, but unfortunately our experience was far from that standard. The overall impression is that the hotel is stuck in the past. Much of the furniture looks like it hasn’t been updated since the 70s, which might be charming in theory, but here it just felt tired and outdated. The most disappointing part was the state of the bathroom: peeling ceiling, visible black mold, and an overall feeling of neglect. For a hotel carrying the Sofitel brand and 5-star rating, this was unacceptable. On top of that, we had an unpleasant surprise with the so-called “welcome drink.” We received digital vouchers in the All Accor app, but apparently Accor’s policy is to issue them only for one room, even if you book multiple rooms. As we were traveling with our children and had reserved two rooms, this meant that when we all went for the welcome drink, we had to pay out of pocket for two of the drinks. We raised the issue with staff but were told that “nothing can be done” as it’s company policy. For a hotel of this level, such inflexibility feels petty and unwelcoming. Overall, our stay did not meet expectations. The Sofitel name and 5-star rating raise expectations of comfort, service, and quality, but sadly this hotel delivered none of those. We would not stay here again.

Dear Guest, Thank you for taking the time to provide us with feedback on your stay with us. We are truly sorry to learn that your experience did not meet your expectations nor the high standards that we strive to maintain. We deeply regret falling short in delivering the quality and service you deserved and we would like to offer our sincerest apologies. Your comments have been carefully noted, and please be assured that we are actively reviewing the areas you highlighted. Our team is committed to taking the necessary steps to ensure these issues are addressed promptly. Your insights are invaluable to us as we continually work to enhance our guest experience. We would be delighted to have the opportunity to welcome you back and provide a more satisfying experience, allowing us to demonstrate the true quality of our service. Sincerely, Claire Quality Manager

Functioning but tired Sofitel next to the river

Catatan Tripadvisor 4.0/5

Seng100 Ulasan TripAdvisor tersertifikasi

A tired but well functioning Sofitel located next to the river in the city. Lobby area is well maintained but assigned room is showing its age. Check-in was efficient and professional. Assigned room (corner) was bright and of good size for an European hotel. Furniture is typical for the chain but showing its age which in some instances were unsightly. Everything worked as expected, viz, temperature control, wifi. There are sufficient electrical outlets for the many peripherals that this customer hosts. Shower provides good pressure but it requires stepping into a bathtub that is rather high and therefore posing a hazard for the less coordinated. Layout of the toilet is awkward - it is placed too close to the bath tub that I suspect makes it less than ideal for taller clients. Breakfast on the 8th floor was reasonable but service was chaotic and a little grating. I saw the staff admonishing a client who made an error in her seating location and I had to wait an unreasonable period for my order of a beverage; I received it after I finished the meal. But overall - a reasonable establishment - perhaps commensurates with the rates charged.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 680 ulasan 9.5/10 Lokasi
  • 1.380 ulasan 6.4/10 Kamar
  • 1.648 ulasan 9.3/10 Pelayanan
  • 9 ulasan 4.2/10 Internet
  • 580 ulasan 4.5/10 Suasana
  • 515 ulasan 6.9/10 Kenyamanan
  • 489 ulasan 8.5/10 Makanan
  • 424 ulasan 8.6/10 Sarapan

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