Mercure London Bridge 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 573

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71-79 Southwark Street, SE1 0JA LONDYN, Wielka Brytania

Opis

O hotelu

  • Hotel z certyfikatem ALLSAFE Clifton Environmental

  • Hotel w centralnej części Londynu, z łatwym dojazdem do galerii Tate Modern

  • 144 nowoczesnych pokoi, z dostępnymi pokojami łączonymi

  • Oferujemy 3 w pełni wyposażone sale konferencyjne i darmową nieograniczoną sieć WIFI

  • Bar i restauracja z daniami kuchni typowej dla Nowego Jorku oraz daniami kuchni włoskiej

Nasze pokoje

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Lokalizacja hotelu

Mercure London Bridge

71-79 Southwark Street
SE1 0JA LONDYN
Wielka Brytania

Pozycja GPS:51.505397, -0.098898

Telefon
Faks +44 20 7902 0810

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

MARCO'S NEW YORK ITALIAN

Marco, nowojorski Włoch unowocześnia tradycyjną włoską kuchnię, łącząc smak Ameryki z inspiracjami znad Morza Śródziemnego. Proste jedzenie zrobione dobrze.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 1 573

Ocena TripAdvisor  4.5/5  Liczba opinii: 604

Certyfikat Doskonałości 2023

Good for a night

Ocena na stronie TripAdvisor 4.0/5

MPGF73 Couples - Opinia zatwierdzona w TripAdvisor

Good bright clean and well maintained chain hotel. Rooms are fine and have all you need for a night or two. Staff are all friendly and helpful. Breakfast is ok. The only downside is there’s no step free/flat level access into the hotel itself so avoid if mobility is limited.

Dear MPGF73, Thank you for sharing your experience with us following your recent stay. We're glad to hear that you found our hotel to be bright, clean, and well-maintained, and that our rooms suited your needs for a short stay. It's also wonderful to know that you found our team to be friendly and helpful. Regarding the accessibility of our hotel, we'd like to clarify that there is indeed step-free/flat-level access into the hotel from Lavington Street. We apologise if this information was not readily apparent during your stay. Ensuring accessibility for all our guests is a priority for us, and we appreciate your feedback, which allows us to continuously improve our services and communication. Thank you once again for your review, and we hope to have the pleasure of welcoming you back for another comfortable stay in the future. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to let us know. Kind regards, Chloe Delattre Operations Manager

Tastefully decorated bar area

Ocena na stronie TripAdvisor 5.0/5

O8277SAsandrah Couples - Opinia zatwierdzona w TripAdvisor

My husband I had dinner at the attached Marco Pierre White restaurant then went into the hotel bar area - it's very tastefully decorated, reasonably priced and very relaxed. We are often in the area but had never visited before - if in the area we will definitely pop in and highly recommend visiting to others.

Dear guest, Thank you very much for taking the time to share your experience at our hotel bar area on TripAdvisor. We are delighted to hear that you and your husband enjoyed your visit after dining at the Marco Pierre White restaurant. It's wonderful to know that you found the bar area tastefully decorated, reasonably priced, and relaxed. We are thrilled that you had such a positive impression, especially considering it was your first visit. Your recommendation to others means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back whenever you're in the area. If there is anything else we can do to enhance your experience further, please don't hesitate to let us know. Warm regards, Bernard Panisse General Manager

Excellent London stay.

Ocena na stronie TripAdvisor 5.0/5

Alan B Solo travel - Opinia zatwierdzona w TripAdvisor

I was extremely impressed by the friendliness, helpfulness and above all efficiency of every member of the hotel team. The facilities were excellent, bed very comfortable and the room well equipped with everything you could ask. I look forward to my next stay.

Dear Guest, Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent stay at our hotel in London. It brings us great joy to know that you were impressed by the friendliness, helpfulness, and efficiency of our team members. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are delighted that we were able to exceed your expectations. We're also glad to hear that you enjoyed our excellent facilities, comfortable beds, and well-equipped rooms. Your satisfaction is truly our reward, and we can't wait to welcome you back for another fantastic stay. Please don't hesitate to let us know if there is anything we can do to make your next visit even more enjoyable. Once again, thank you for choosing to stay with us. We look forward to serving you again soon! Warm regards, Bernard Panisse General Manager

Service for the room was awful.

Ocena na stronie TripAdvisor 1.0/5

silvia p Opinia zatwierdzona w TripAdvisor

We stayed here before and it was fine. This time it was awful: for two nights in a row, the room was not made. I complained and the second night, when we returned, the bed was made (not on the first night, though). When I opened the bed, I saw a stain, which was on the internal part of the duvet: it looked like a blood stain. The next morning I complained to reception and showed them the pictures, asking them to change it and put a clean one in. It wasn't done, so my last night there I still had the same duvet with the blood stain.

Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is invaluable as it helps us to improve our services. To address your concerns effectively, we kindly ask you to contact Babaye Traore at babaye.traore@accor.com. Babaye is responsible for guest satisfaction and will personally follow up on your comment to ensure that the issues you encountered are thoroughly investigated and resolved. We deeply regret that your experience did not meet your expectations, and we assure you that we will take the necessary steps to prevent such incidents from occurring in the future. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more pleasant stay. Warm regards, Bernard Panisse General Manager

Too hot even in March

Ocena na stronie TripAdvisor 2.0/5

andyjjj Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Stayed for one night. Room was decent, which felt fairly premium although an odd choice of cheap brown paper cups vs the rest of the room decor etc. Main issue, too hot! No air conditioning as in winter it’s only for heating, but even with that turned off and the window open all night, it remained at 23 degrees which is just uncomfortable for me. And the window open meant it was sometimes noisy. I won’t be staying here again purely because of that which resulted in a poor nights sleep.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and apologize for the discomfort you experienced due to the temperature in your room. Had we been informed during your stay, we could have promptly addressed the issue by sending maintenance to adjust the heating or provide additional assistance. Alternatively, we could have arranged for a room change to ensure your comfort throughout the night. We regret that your sleep was disrupted, and we understand the importance of a restful stay. Please accept our sincere apologies for any inconvenience caused. Your feedback is valuable to us, and we will use it to improve our services for future guests. We hope you will reconsider and give us another opportunity to provide you with a more enjoyable experience. Sincerely, Bernard Panisse General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 803 Liczba opinii 9.6/10 Lokalizacja
  • 1 076 Liczba opinii 7.1/10 Pokój
  • 1 235 Liczba opinii 9/10 Obsługa
  • 16 Liczba opinii 6.9/10 Internet
  • 568 Liczba opinii 8.2/10 Śniadanie
  • 419 Liczba opinii 6.9/10 Czystość
  • 296 Liczba opinii 8.7/10 Klimat
  • 171 Liczba opinii 7.4/10 Dobra oferta cenowa

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