堪培拉诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 3.7/5 3,401 评论

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65 Northbourne Avenue, 2601 堪培拉, 澳大利亚

描述

酒店其他优惠

  • 距湖泊 1 公里，距国会大厦 3 公里

  • 附近设有诸多餐厅和酒吧

  • 无线网络、大办公区、纯平有线电视

  • 时尚的酒吧全天提供饮料和小吃

  • 健身中心、水疗中心、桑拿房、活动场所

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酒店位置

堪培拉诺富特酒店

65 Northbourne Avenue
2601 堪培拉
澳大利亚

GPS:-35.27799, 149.128986

电话
传真 +61 2 6245 5100

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

FIRST EDITION CANBERRA

像当地人一样品味堪培拉的美味佳肴 - 我们的时令菜品精选澳大利亚首都及周边的新鲜优质本地食材，展现地道风味。First Edition 餐厅位于一楼，可俯瞰城市街景，每天供应早餐和晚餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  3,401 评论

TripAdvisor 评级  3.7/5  4,078 评论

Work stay

Tripadvisor 评级 5.0/5

Kel P 经 TripAdvisor 认证的评论

The hotel team were extremely professional. Nothing was too much trouble. The breakfast was very good. The room was comfortable. The conference facilities were very good.

Fantastic

Tripadvisor 评级 5.0/5

Explore603390 经 TripAdvisor 认证的评论

I was greeted and served by Pankuri at the reception of the Hotel Pankuri was very kind and ensured my stay was good I am so grateful to Pankuri

客户意见评级 3.0/5

Yuzhen S. 家庭住宿 - 所有已确认评论

第一天当面提醒shower gel 空了需要补充，打扫完也没有做。第二天挂了一下午的门牌提示，却没有提供客房打扫。假期里家庭出游客人较多，整天里孩童在走廊来回跑、喊叫以及关门的噪音给入住带来一定的困扰，尤其早晨和晚上。 这两点的问题，在中国的Novotel 或其他四星以上的而酒店是不太会有这样的酒店管理水平的。下次可能不会再选择入住。

Dear Yuzhen, Thank you for staying at Novotel Canberra and for taking the time to share your feedback. I am sincerely sorry to learn about the issues you experienced during your stay. Not replenishing the shower gel after it was brought to our attention, and the lack of housekeeping service despite the door sign being displayed, do not reflect the standards we aim to uphold. I have shared this feedback with our housekeeping team to review our procedures and ensure better follow-through. I also regret the disturbance caused by noise in the corridors during the holiday period. While we welcome many families at this time, we understand how important a quiet environment is, particularly in the early mornings and evenings, and we will continue working with our teams to better manage this. We value your comparison with Novotel and other four-star hotels in China, and we appreciate your honesty. Feedback such as yours helps us identify where we must improve. Thank you again for choosing Novotel Canberra. I am sorry that we did not meet your expectations on this occasion and regret that you may not choose to stay with us again. Kind regards, Ali Mair General Manager Novotel Canberra

No going again

Tripadvisor 评级 1.0/5

Jacqueline C 经 TripAdvisor 认证的评论

Checked in on the first day of my holiday and found mouldy, dirty bedsheets. Reported it to the front desk — I apologized once, but the staff was not surprised, did not want to see photos, and refused my request for a room change. I was only told housekeeping would replace the sheets. Housekeeping then placed the quilt on the floor while changing the bedding, which was extremely unhygienic. I could not continue staying in the room.

Very tired and dated. When are they going to spend some money on renovations??

Tripadvisor 评级 2.0/5

kaz67_10 经 TripAdvisor 认证的评论

The pros - convenient location to restaurants and shops , good room size. The cons - very dated , basic and tired. There were so many things that were not right. The aircon was not working properly working, so had to open the sliding door to the balcony, but because it was above the bus station all we could hear was the buses all night. . The layout of the room, how weird that the basin was not in bathroom but where you would expect the kitchenette to be. We had to ask for our room to be serviced on both days and it was still not done by late afternoon. The balcony door was broken, as was the handle and it didn't lock; and the state of the balcony was substandard, cigarette butts and badly peeling paint. This is a 3 star hotel at the best. To say this was a 4.5 star hotel on the Accor website is a joke! I have seen the recent reviews and you do not address the issues, when is this going to be addressed??

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其他网络用户评价我们的酒店

  • 1,839 评论 7.3/10 位置
  • 2,324 评论 5.3/10 房间
  • 1,833 评论 6.7/10 服务
  • 29 评论 3/10 上网
  • 902 评论 5.7/10 舒适度
  • 888 评论 4.3/10 清洁度
  • 676 评论 3.6/10 设施
  • 672 评论 6.7/10 早餐

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