堪培拉诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 3.7/5 3,288 评论

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65 Northbourne Avenue, 2601 堪培拉, 澳大利亚

描述

酒店其他优惠

  • 距湖泊 1 公里，距国会大厦 3 公里

  • 附近设有诸多餐厅和酒吧

  • 无线网络、大办公区、纯平有线电视

  • 时尚的酒吧全天提供饮料和小吃

  • 康养设施 - 室内温水游泳池、水疗中心和健身房。

我们的客房

预订此酒店
客房 1

酒店位置

堪培拉诺富特酒店

65 Northbourne Avenue
2601 堪培拉
澳大利亚

GPS:-35.27799, 149.128986

电话
传真 +61 2 6245 5100

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

FIRST EDITION CANBERRA

像当地人一样品味堪培拉的美味佳肴 - 我们的时令菜品精选澳大利亚首都及周边的新鲜优质本地食材，展现地道风味。First Edition 餐厅位于一楼，可俯瞰城市街景，每天供应早餐和晚餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  3,288 评论

客户意见评级 3.5/5

Zhaohui M. 家庭住宿 - 所有已确认评论

尊敬的 Zhaohui： 非常感谢您选择入住堪培拉诺富特酒店，并抽出时间与我们分享如此详细的入住体验。 很高兴得知您喜欢酒店优越的地理位置。我们毗邻澳大利亚国立大学和堪培拉市中心，酒店门口还有轻轨、公交以及前往悉尼的长途巴士，确实为客人出行提供了很大的便利。 特别感谢您给予我们的员工和酒店清洁度满分评价。得知我们的团队热情友好，并为您和家人提供了良好的服务，我们感到非常高兴，我也会将您的赞扬转达给团队。 感谢您提出关于早餐蔬菜种类、床垫舒适度以及 WiFi 速度的建议。我们会将这些意见与相关团队分享，并作为我们持续改善宾客体验的重要参考。 同时，也衷心感谢您作为 ALL Accor 会员及 Accor Vacation Club 会员一直以来对雅高的支持与信任。您的忠诚对我们而言非常重要。 再次感谢您的宝贵意见。期待您和家人下次来到堪培拉时，再次欢迎您入住堪培拉诺富特酒店。 此致敬意， Ali Mair 总经理 堪培拉诺富特酒店 Dear Zhaohui, Thank you very much for choosing Novotel Canberra and for taking the time to provide such detailed feedback. We are delighted that you enjoyed our central location and the convenience of being close to the Australian National University, Canberra city centre, light rail, bus services and the Sydney coach terminal. It is particularly wonderful to see your 100% ratings for both our team and cleanliness. Thank you for your kind comments about the warmth and friendliness of our staff. I will be very pleased to share your recognition with the team. We also appreciate your constructive feedback regarding the softness of the mattress, the variety of vegetables available at breakfast and the WiFi speed. I will share these comments with the relevant teams as we continue to look for ways to improve our guest experience. Most importantly, thank you for being a valued ALL Accor member and Accor Vacation Club member. We sincerely appreciate your loyalty and continued support of Accor. Thank you again, Zhaohui. We hope to have the pleasure of welcoming you and your family back to Novotel Canberra on your next visit to Australia. Warm regards, Ali Mair General Manager Novotel Canberra

客户意见评级 3.0/5

Yuzhen S. 家庭住宿 - 所有已确认评论

Dear Yuzhen, Thank you for staying at Novotel Canberra and for taking the time to share your feedback. I am sincerely sorry to learn about the issues you experienced during your stay. Not replenishing the shower gel after it was brought to our attention, and the lack of housekeeping service despite the door sign being displayed, do not reflect the standards we aim to uphold. I have shared this feedback with our housekeeping team to review our procedures and ensure better follow-through. I also regret the disturbance caused by noise in the corridors during the holiday period. While we welcome many families at this time, we understand how important a quiet environment is, particularly in the early mornings and evenings, and we will continue working with our teams to better manage this. We value your comparison with Novotel and other four-star hotels in China, and we appreciate your honesty. Feedback such as yours helps us identify where we must improve. Thank you again for choosing Novotel Canberra. I am sorry that we did not meet your expectations on this occasion and regret that you may not choose to stay with us again. Kind regards, Ali Mair General Manager Novotel Canberra

客户意见评级 5.0/5

Xiaoning L. 商务住宿 - 所有已确认评论

感谢您选择入住 Novotel Canberra 并给予 10 分好评。 很高兴听到您对我们的地理位置和住宿体验感到满意。虽然此次入住只有两天，我们期待将来有机会再次欢迎您的光临。 此致， Ali Mair 总经理 Thank you for staying at Novotel Canberra and for your 10 rating. We’re delighted to hear that you enjoyed our central location and had a great stay. Although your visit was only for two days, we look forward to welcoming you back in the future. Kind regards, Ali Mair General Manager

客户意见评级 5.0/5

Hanchen Q. 朋友住宿 - 所有已确认评论

Dear Hanchen, Thank you for sharing your feedback and giving us a perfect score! We’re delighted to hear you enjoyed the abundant breakfast, quiet environment, and spacious room, and that you were pleased with the service provided by our team. We look forward to welcoming you and your friends back to Novotel Canberra for another enjoyable stay. Warm regards, Suraj B Duty Manager Novotel Canberra

体验很差

客户意见评级 0.5/5

匿名 情侣住宿 - 所有已确认评论

亲爱的[客人姓名]， 感谢您分享您的反馈。对于您在入住过程中遇到的问题，我深感抱歉，特别是关于退款事宜的混乱。我们理解您的困扰和不满，也感谢您指出这一点。酒店和预订公司之间的沟通问题显然给您带来了不必要的麻烦。 我深知在您面对不同的回答时感到困惑和失望，您的经历显然没有达到我们所期望的服务标准。我会进一步与相关部门和预订公司沟通，以确保类似的情况不会再发生，并提供更加清晰和一致的退款流程。 我于2025年2月接管了酒店的管理工作，我们正在积极改进各方面的服务，您的宝贵意见将有助于我们做出相应的调整。 再次为您带来的不便向您致以诚挚的歉意，并希望未来有机会为您提供更加顺畅和愉快的住宿体验。 此致， Ali Mair 总经理 Novotel Canberra

其他网络用户评价我们的酒店

  • 1,930 评论 7.2/10 位置
  • 2,374 评论 5/10 房间
  • 1,869 评论 6.6/10 服务
  • 25 评论 3.4/10 上网
  • 950 评论 4.1/10 清洁度
  • 926 评论 5.4/10 舒适度
  • 722 评论 6.3/10 早餐
  • 680 评论 3.4/10 设施

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