堪培拉美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,900 评论

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安斯利 (Ainslie) 大道与莱姆斯通(Limestone), 大道交汇处, 2612 布拉登, 澳大利亚

描述

酒店其他优惠

  • Centrally located, heritage listed hotel featuring all the comforts of the 21st century.

  • 酒店的餐饮选择包括我们的庭院餐厅和 Olims 酒吧和小酒馆

  • 距离机场 10 分钟，距离澳大利亚战争纪念馆 1 分钟路程

  • 享受一流的服务和友好的氛围，体验宾至如归的感觉

  • 会议室、健身房、无线网络、店内停车场

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酒店位置

堪培拉美居酒店

安斯利 (Ainslie) 大道与莱姆斯通(Limestone), 大道交汇处
2612 布拉登
澳大利亚

GPS:-35.276066, 149.143494

电话
传真 +61 2 6243 0001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,900 评论

TripAdvisor 评级  3.9/5  2,287 评论

Great place to stay, just not to eat!

Tripadvisor 评级 4.0/5

AM_of_Oz 经 TripAdvisor 认证的评论

Wonderful historic building in a peaceful spot. Great hospitality by all staff at the Motel/Hotel itself, and very accommodating helpful people all around! I appreciate that all very much. Nice big room (I had a loft). My one complaint was the food there in Olims just not being very good. Breakfast of scrambled eggs were wet sloppy and tasted watered down and tasteless. I love my eggs, so this was a disappointment. I tried them 3 times and found the same each time. I also had dinner there just the once and was disappointed and felt pricing was steep for such bland food (I had the beef brisket sandwich which was dry and in need of a sauce and flavour.) Great place to stay, just not to eat!

Dear AM_of_Oz We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please also allow me to extend my sincere apologies regarding your dining experience and please rest assured that I will share your feedback with our Executive Chef. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

The good and the Not so Good

Tripadvisor 评级 3.0/5

blairbears 经 TripAdvisor 认证的评论

There were two busloads of us. pulled up in the front. We couldn't get out as there was no easy access for elderly or people with wheely walkers. Carer had to go into the foyer get our keys and then we had to drive around the back to access through the car park. That was locked so had to use one of the keys to unlock the gate. Rooms furnished with very old fashion cupboards. Huge TV on wall but no instructions how to use it. Remote control very basic with very few buttons. Lovely glass tables, a chair, a huge very comfortable king size bed. Beautiful new and spotlessly clean bathroom with long vanity, toilet and shower but no safety handrail or shower stool, very slippery for the elderly. Old world charm hotel but needs to be brightened up. The bistro where we had breakfast was a disgrace for the size of the hotel. We had to wait an hour before we could get in and find a table, it was the quick and dead. The breakfast food was very good but the lids on the containers were broken and half falling off. It was like a cheap cafeteria. The staff were lovely and there was a beautiful courtyard garden to sit in.

Dear blairbears, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Clean but Lacking the Pet Experience Shown Online — No Courtyard Provided

Tripadvisor 评级 2.0/5

Ella J 经 TripAdvisor 认证的评论

The hotel is quite outdated, though it was clean and tidy. Unfortunately, the ‘courtyard’ is just a dirt patch, which really takes away from the overall atmosphere. It’s okay for a short stay, but definitely needs some updating and landscaping to feel more inviting. There were also no pet amenities provided — no treats, bowls, or welcome touches for my dog. I’ve seen some of my Instagram friends stay here and their rooms had a paved courtyard and complimentary dog treats, which made their stays look much more enjoyable. Ours, unfortunately, didn’t include any of that, which was disappointing given the photos online.

Dear Ella, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a range of different style Pet Friendly Rooms, every Pet Room will have an outdoor area, some have paving, others have trees etc. Please also allow me to extend my sincere apologies regarding the Pet Amenities and please rest assured that I will follow up with my Housekeeping team as to why these were not provided. We appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

Despite the location the Hotel is tired and deteriorating. Dining experience including breakfast was substandard. was

Tripadvisor 评级 2.0/5

Rick J 经 TripAdvisor 认证的评论

Disappointing recent stay with hotel rating not commensurate with the level of accommodation, service and facilities expected.

Dear rick j., Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Lukas Wilfling General Manager

Very Good Hotel, Excellent service.

Tripadvisor 评级 4.0/5

bdg100 经 TripAdvisor 认证的评论

Good hotel, centrally located,10 minutes to the city. Large rooms with clean toilets. All facilities. The breakfast was excellent and the best value for money. Staff were polite. On-site parking available.

Dear bdg100, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it includes our wonderful crew. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

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其他网络用户评价我们的酒店

  • 816 评论 8.8/10 位置
  • 1,518 评论 7/10 房间
  • 1,041 评论 8.2/10 服务
  • 39 评论 2.2/10 上网
  • 571 评论 5.3/10 设施
  • 542 评论 5.6/10 食物
  • 513 评论 6.4/10 清洁度
  • 470 评论 6.7/10 早餐

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