诺思伯恩曼塔酒店 - 堪培拉 4 星

客户意见评级 (ALL 评级) 4.2/5 1,083 评论

诺思伯恩曼塔酒店 - 堪培拉 - Image 1
诺思伯恩曼塔酒店 - 堪培拉 - Image 2
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84 Northbourne Avenue, 2612 堪培拉, 澳大利亚

描述

酒店其他优惠

  • 要与预订顾问联系，请致电 1300 987 610

  • 靠近 Lonsdale 街的餐厅和咖啡馆

  • 公寓式生活空间

  • 地下停车场

  • 位置优越，靠近堪培拉的旅游景点

我们的客房

客房

酒店客房

  • 3 个人最多
  • 30 m² / 322 sq ft
  • 床上用品 1 x 特大床

酒店位置

诺思伯恩曼塔酒店 - 堪培拉

84 Northbourne Avenue
2612 堪培拉
澳大利亚

GPS:-35.274217, 149.130653

电话
传真 +61 2 6243 2599

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,083 评论

TripAdvisor 评级  3.8/5  2,253 评论

A great place to stay in a great location.

Tripadvisor 评级 4.0/5

AustraliaJetsetter 家庭住宿 - 经 TripAdvisor 认证的评论

This hotel has had some negative reviews of late but I’m perplexed as to why. It’s a great place to stay and has everything you could need. Sure the rooms may be a bit tired/dated but this does not impact your stay negatively at all. Do not let the haters put you off! We booked a 2 bedroom apartment and it was great. 2 bathrooms, washing machine and dryer, dining table, microwave, full fridge and mini fridge, a lounge suite/sofa bed too and a king & queen bed. The room was made up every day and the housekeeping staff took on board our requests (extra towel, not to re-make the bed etc). The buffet breakfast was plentiful and nice. It isn’t a 5 star dining experience by any means but it has all your breakfast staples and was an enjoyable start to our days. We were all full up every morning! Yeah the entrance/exit to the parking garage is tight, but if you do it slowly you’ll be fine. We found the Mantra on Northbourne a great place to stay in a fantastic location with shops and food options in abundance. We would stay again in a heartbeat.

Dear AustraliaJetsetter, Thank you very much for your thoughtful and positive review. We’re delighted to hear that you enjoyed your stay in our two-bedroom apartment and that our housekeeping team was able to accommodate your requests. We appreciate your kind words about our breakfast and location, and it’s great to know you found everything convenient and comfortable. We also understand the parking garage can be a bit tight, so your tip about taking it slowly is very helpful! Thank you again for choosing Mantra on Northbourne Canberra. We look forward to welcoming you back on your next visit. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Can’t Believe This Is A Mantra

Tripadvisor 评级 2.0/5

CJ-3749 家庭住宿 - 经 TripAdvisor 认证的评论

I’ve stayed at several Mantra hotels before and have become accustomed to a certain standard, but Mantra on Northbourne Canberra was a huge letdown. One of the most frustrating parts was the surge pricing. While we were looking at booking options, we watched the price go up twice in just half an hour. When we called the staff to try and lock in a price, they seemed uninterested and not particularly helpful. They asked us to sign up for their loyalty program so they could lock in the pricing, but when I signed up, they actually quoted me a higher price than what was being shown on the website as their standard rate. When we pointed this out, they just told us to book it on the website instead. We booked three one-bedroom apartments, and from the moment we arrived, the place felt tired and neglected. The rooms were dated with worn-out furniture. One of the rooms even smelt like cigarette smoke, and all we were given was some air freshener to deal with it. The bathrooms weren’t properly cleaned, and the shower pressure was barely a trickle. We also asked if they could do a better rate on the daily parking since we had three vehicles, but they simply said no and that was the end of the conversation—no effort to help or provide any flexibility. To make matters worse, on our second night we returned to find the car park completely full. When we raised the issue that we had paid for parking and there were no spaces available, the staff couldn’t have cared less. Despite the reasonably high rate, there was no servicing of the room during our stay, and the tea, coffee, and towels provided were VERY minimal. For what we paid, this felt really disappointing. There’s also an extensive list in the room of what NOT to do to avoid setting off the fire alarm, because if you do, you’ll be charged $1400. Included in this list were things like dust and cooking fumes—apparently, even making a simple meal could trigger the alarm. Here’s an idea: clean the place properly so there’s minimal dust, and install proper ventilation so the alarm doesn’t go off. The street noise made it hard to sleep, and overall, the experience was far below what I expect from a Mantra property. For the price we ended up paying, I expected much better. Honestly, I can’t believe this is a Mantra property. I won’t be returning, and I’d recommend looking elsewhere if you want a comfortable and fairly-priced stay in Canberra.

Dear Chris, Thank you for taking the time to share such detailed feedback following your stay at Mantra on Northbourne Canberra. I’m sincerely sorry to hear that your experience did not meet expectations and that we fell short in multiple areas during your visit. Please accept my apologies for the issues you encountered with booking, communication, room condition, and service. What you’ve described — from the inconsistencies in pricing, to the condition of the apartments and the parking situation — is not reflective of the standards we aim to uphold. I also understand your frustration around the handling of invoices and the lack of responsiveness from our team. Your comments on the fire alarm notices, cleanliness, and amenity shortfalls have been noted and will be discussed with both our housekeeping and facilities teams to address immediately. Additionally, your feedback around flexibility and staff engagement highlights the need for further training to ensure guests feel supported and valued. I would like the opportunity to follow up personally and ensure your remaining invoices are sent to you without further delay. Thank you again for your candid review — we take all guest feedback seriously and use it to improve. I hope we can restore your confidence in the Mantra brand in the future. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Convenient location

Tripadvisor 评级 2.0/5

Wendy C Couples - 经 TripAdvisor 认证的评论

Good location in the city. Close to restaurants and pubs.Large room. No outlook from balcony other next door apartment building. Room didn’t look like pictures on website. Hotel overdue for an update. Pool and gym in dungeon like area which you had to access by metal fire escape stairs . Not inviting in anyway. I felt like no recognition of the fact that I was a gold Accor plus member. Not up to Accor standards of other places we have stayed.

Dear Wendy, Thank you for sharing your feedback with us. We’re pleased to hear that you found our location convenient and enjoyed the spacious room. We sincerely apologise that the room did not meet your expectations and that the facilities, including the pool and gym, did not live up to your previous experiences with Accor hotels. We understand how important it is for the property to reflect the images and descriptions you see online, and we will review our listings to ensure they accurately represent the guest experience. We also regret that your status as a Gold Accor Plus member was not recognized during your stay. We’ll make sure this is addressed with our team to improve our recognition of loyal guests moving forward. Your feedback is invaluable in helping us improve, and we hope you will consider staying with us again to experience the enhancements we’re working on. Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Great treatment of an Accor platinum

Tripadvisor 评级 5.0/5

wombatdavid 经 TripAdvisor 认证的评论

I booked a stay here as I am an Accor Plus member (rate $120 a night - bargain!) and platinum (they gave me an upgrade to a 1 bedroom, wine and breakfast). The staff were all lovely and the lobby is really welcoming. My room was large and I liked having the kitchen with a dishwasher and a washer/dryer. The pool was ok but a little cold as the heater is broken. The location is good near the light rail and an easy walk to the Canberra centre. Only issue was wifi that cut in and out in the evening. Otherwise a perfect stay. The breakfast was tasty too. I preferred my stay here to a more expensive recent stay at the nearby Novotel.

Dear wombatdavid, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us, especially as an Accor Plus and Platinum member. It’s fantastic to know that you enjoyed the upgrade, breakfast, and the welcoming service from our team. We’re sorry to hear about the issue with the WiFi, and we appreciate you bringing it to our attention. We’ll make sure this is looked into to ensure a seamless experience for future guests. We also understand the pool temperature wasn’t ideal during your stay, and we apologise for the inconvenience caused by the heater being out of service. Thank you again for choosing to stay with us and for sharing your feedback. We hope to welcome you back on your next visit to Canberra! Warm regards, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Not a 4 star hotel, don’t expect any Accor Benefits.

Tripadvisor 评级 2.0/5

Eaa1947 经 TripAdvisor 认证的评论

We booked this hotel as part of Accor group. Being a Platinum member one expects some perks from the hotel. Nil forthcoming from management. The hotel is in midtown and has no views and no character. We had booked a bedroom suite. We found out there was no coffee maker (apart from instant coffee) in the room. We enquired about an upgrade, apparently a premier room was available with a Nespresso coffee maker. The manager refused to give us that room claiming it had not been cleaned and that he was not having it cleaned. We asked if the Nespresso machine from the other room could be brought to our room but that request was also rejected out of hand. The hotel doesn’t have a dining room for lunch or dinner, a strange situation for a claimed 4 star hotel!!!! The rigidity of the manager was unbelievable. The room itself is spacious enough but it has no other redeeming features.

Dear Eaa1947, Thank you for your feedback regarding your recent stay with us. We appreciate your loyalty as a Platinum ALL member and regret that your experience did not meet your expectations. As an Accor property, we always strive to recognise our members, and upgrades are provided when available. However, as mentioned during your stay, upgrades are subject to availability, and unfortunately, the premier room was not ready for immediate occupancy due to our minimal housekeeping staff on weekends. Regarding coffee facilities, Nespresso machines are not a standard inclusion in all rooms. While we were unable to relocate one for you, we did offer complimentary barista-made coffee as an alternative. I’m sorry if this did not meet your preferences. We acknowledge that our dining options differ from some other hotels, but we aim to provide quality alternatives, including nearby dining recommendations. Your feedback is valuable, and we will continue to review how we can improve our services. We hope to have the opportunity to welcome you again and provide a more enjoyable experience. Please don’t hesitate to reach out if I can assist with any future bookings. Sincerely, Elan Koirala Front Office Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 443 评论 9.1/10 位置
  • 684 评论 6.8/10 房间
  • 484 评论 7.9/10 服务
  • 21 评论 4.2/10 上网
  • 263 评论 5.7/10 清洁度
  • 177 评论 5.6/10 早餐
  • 136 评论 3.1/10 氛围
  • 132 评论 3.9/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。