堪培拉画苑珮璞酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,200 评论

堪培拉画苑珮璞酒店 - Image 1
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爱丁堡大街 15 号, 2601 爱克顿, 澳大利亚

描述

酒店其他优惠

  • 靠近伯利格里芬湖

  • 酒店设施包括两个设计师会议室和先进的会议空间

  • 距离国会大厦仅 10 分钟车程

  • 靠近市中心

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

我们的客房

酒店位置

堪培拉画苑珮璞酒店

爱丁堡大街 15 号
2601 爱克顿
澳大利亚

GPS:-35.284379, 149.123692

电话
传真 +61 2 6175 2233

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

BICICLETTA

Bicicletta 餐厅已于 2025 年 12 月 15 日结束营业，我们将在堪培拉佩珀尔斯画廊酒店开启激动人心的新篇章。虽然我们暂时告别，但团队正在精心策划一个全新的创意。我们很快会与您重逢......

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,200 评论

TripAdvisor 评级  3.9/5  2,386 评论

客户意见评级 4.0/5

Zhiyong H. 商务住宿 - 所有已确认评论

前台人员热情，早餐一般，房间内设施可以更换了

尊敬的胡先生， 感谢您选择入住堪培拉佩珀斯艺廊酒店，并抽出时间与我们分享您的入住体验。很高兴得知您喜欢酒店安静的环境以及前台团队的服务，这对我们来说非常重要。 同时，也感谢您提出的宝贵建议。关于早餐品类、客房设施更新，以及熨烫插座和衣柜挂裤架等细节问题，我们已记录并分享给相关团队，作为后续优化和升级的重要参考。您的反馈将帮助我们持续提升入住舒适度。 非常感谢您作为 ALL Platinum 会员 对我们的支持。希望在您下次到访堪培拉时，能为您带来更加完善、舒适的入住体验。 诚挚问候， Odea 前厅部经理 Peppers Gallery Hotel Canberra Dear Mr. H., Thank you for choosing to stay with us and for taking the time to share your feedback. I’m pleased to hear you enjoyed the quiet location and the service provided by our front office team. We also appreciate your constructive comments regarding breakfast variety, in-room facilities, and practical details such as ironing access and wardrobe fittings. These points have been shared with our teams and will be considered as part of our ongoing improvement and refurbishment planning. Thank you for your loyalty as an ALL Platinum member. We truly value your feedback and hope to welcome you back for an even more comfortable stay in the future. Warm regards, Odea Front Office Manager Peppers Gallery Hotel Canberra

I should have read the latest reviews before booking!

Tripadvisor 评级 3.0/5

mrluncha 经 TripAdvisor 认证的评论

Underwhelming at best, definitely not worthy of the Peppers brand. So many peeves, where do I start... The receptionist at the check-in was an arrogant, patronising youngster clearly out of his depth when it comes to customer service. The heating system in the room took hours to start heating anything - eventually it did, but I had to keep it at 27-28C for several hours before it started producing any results... I even resorted to filling the bathtub with hot water in order to keep the room borderline warm. Window blinds were bizarre - the semi-transparent light blind was permanently fixed at half-height, so you were completely exposed to any pedestrians walking past your window (my room was on the ground floor). The alternative was to draw the blackout blinds, but then you had no daylight in the room at all. The restaurant service was, shall we say, highly variable. The dinner on the first night was fine - nothing to write home about, but perfectly acceptable for a hotel restaurant. However, the breakfast the next morning could make John Cleese want to revive Fawlty Towers. From what I could gather, the breakfast was run by a completely different business, and their previous hospitality experience must have been a suburban Indian corner shop. The Maitre'D (if one could call him that) was a sulking, utterly unfriendly guy who obviously wanted to be somewhere else - e.g. he was chatting on his mobile phone at length while staffing the restaurant reception. The breakfast menu was very basic. The food took ages to arrive despite there being only a couple of other customers when we got there. This was our first and last breakfast at the hotel, for the remainder of the stay we had breakfast elsewhere. It also transpired that the room rate I booked did not include housekeeping. The reception made it look as "caring for the environment" (of course!) I don't remember the room rate being particularly discounted, and looking at the booking, the name of the rate was "STAY LONGER AND SAVE RATE" - nothing about "no housekeeping". The absence of housekeeping certainly wasn't clear at the time of booking. Had I known this, I would not have booked this hotel. The final touch was the morning of the departure. As an Accor Gold member, I was given a late check-out (12 pm - would have preferred slightly later, but this was the best the hotel could do). But obviously no-one told the housekeeping - they knocked on my door at 9:45 am to start getting the room ready for the next guest. I told them I was checking out at 12, but despite this, they barged into my room again at 11:45, just as I was in the toilet. Hardly an acceptable level of service for a brand Accor markets as "Premium" (as per the ALL website).

Dear Guest, Thank you for taking the time to provide such comprehensive feedback. We regret that your experience did not reflect the premium standard associated with the Peppers brand, and we appreciate you sharing your concerns so candidly. Your comments regarding service consistency, room comfort, housekeeping communication, and dining have been taken seriously and reviewed by our senior management team. Over the past months, the hotel has commenced a phased improvement program focused on guest comfort, service alignment, and infrastructure upgrades. This includes enhancements to in-room climate control, window furnishings, housekeeping communication processes, and a broader refresh of public and guest areas. Our dining offering is also undergoing change, with a renewed focus on service standards and guest experience, alongside ongoing refurbishment works designed to elevate the overall offering. These improvements are part of a wider commitment to ensure Peppers Gallery Hotel Canberra delivers a consistent and welcoming experience aligned with Accor’s Premium brand positioning. We regret that these changes were not yet fully realised during your stay. Feedback such as yours is instrumental in driving meaningful improvement, and we sincerely thank you for taking the time to share it. We hope that, should your travels bring you back to Canberra in the future, you may consider giving us another opportunity to provide an experience more in line with expectations. Kind regards, Odea Front Office Manager

Service by Favouritism

Tripadvisor 评级 1.0/5

Luketherad 经 TripAdvisor 认证的评论

The hotel itself feels old, tired, and in need of serious refurbishment. Unfortunately, the on-site restaurant was just as underwhelming. The experience was made worse by the manager’s attitude. When I placed my order, I asked for a glass of orange juice. I could not see the buffet as it is hidden behind a wall, so I had no way of knowing it was self-serve. Instead of simply explaining that, the manager brusquely pointed me in the general direction of the buffet. Moments later, the next couple walked in. He proactively asked them if they would like orange juice, they said yes, and he personally went to the buffet and fetched it for them. I want to be very clear that I had no issue getting my own drink. The issue was the obvious contrast in how I was treated versus how they were treated. Things went downhill further when I presented my Accor Explorer card. He visibly rolled his eyes and behaved as though my membership was a personal inconvenience, which is completely unprofessional. I will not be returning. The only positive was the reception staff, who were genuinely friendly and very helpful when I realised I had left something behind.

Dear Luke, Thank you for taking the time to share your experience. We are very sorry to learn that your stay did not meet expectations and that elements of the service you encountered left you feeling uncomfortable and unfairly treated. This is certainly not the experience we aim to deliver, particularly to valued Accor members. Your feedback regarding service consistency and guest recognition has been reviewed carefully by our management team. We are currently undertaking a broader program of service alignment and property improvements, including refreshed training standards and leadership oversight, to ensure all guests receive the same level of professional, respectful service at every interaction. We are also in the process of planned upgrades to both the hotel and dining experience, aimed at better reflecting the Peppers brand promise and improving clarity, comfort, and consistency across all guest touchpoints. We appreciate you acknowledging the assistance provided by our reception team, and your comments — while disappointing to read — are important in helping us drive meaningful improvement. While we understand your decision, we do hope that future visitors will experience the positive changes now underway and see the hotel in a much stronger light. Kind regards, Odea Front Office Manager

Needs a good clean

Tripadvisor 评级 2.0/5

399janeo 经 TripAdvisor 认证的评论

Very disappointed to see a beautiful hotel in decline. I stayed at this hotel 15 years ago and it was wonderful. The good bones are still there, but it let down by being incredibly dirty and dusty, and in desperate need of a refresh. Everything was dirty - from the front desk which was covered in greasy finger marks and needed a good wipe down, to the desk and side tables. The curtains, which bizarrely did not fit in our room and had to be pulled over the top of a large couch, send clouds of dust into the air when we tried to close them. The bathroom had marks up the walls that could be easily wiped away and the sink had mould at the back of it. Glasses in the room had lipstick on them, and our room just smelled mouldy and damp. The staff were very nice, and hotel could shine again with some decent cleaning and airing out of rooms.

Dear Guest, Thank you for taking the time to share your experience and for your long-standing connection with the hotel. We’re genuinely sorry to hear that your recent stay did not reflect the standard you remembered or expected. Your comments regarding cleanliness, room presentation, and general upkeep are concerning and have been reviewed carefully by our management team. The hotel is currently progressing through a broader refresh and improvement program, with a strong focus on housekeeping standards, detailed cleaning practices, and overall presentation, to ensure the property is cared for to the level its heritage and character deserve. We appreciate your kind words about our team, and we agree that the building has strong foundations. Feedback such as yours is instrumental in guiding our priorities as we work to restore the hotel to the experience many guests fondly remember. Thank you again for your honesty. We hope that, should you choose to return in the future, you’ll see the positive changes underway and experience the hotel in a much stronger light. Kind regards, Odea Front Office Manager

Go to the caravan park - much better.

Tripadvisor 评级 1.0/5

mattn470 经 TripAdvisor 认证的评论

Reserved two (2) rooms for 6 family guests directly with the Accor reservations team, no discounts applied. Hotel Reception staff were pleasant. However the Hotel put us on the ground floor, somewhere, a rabbit warren down an elevator long hallways, left, right, left right, and up stairs... all with our luggage. An old condemned part of the hotel? BOTH the rooms were - NOT clean - dirty old carpet - dirty walls and damaged furnishings - non functioning powerpoints - Bedding head furnitures old and flaking + mattress of and soft lumpy - other furnitures falling apart - dark Bathroom with 1 cm gaps in the door facing the main room door - Felt necessary to wear thongs in the shower to avoid infections All night long awake and itching in the bedding, and hearing the above floors noisy plumbing. It was a Saturday night so the locals were also revelling right outside our windows. included breakfast the next morning: either this or that, but NOT both! Chalk and Cheese compared to the absolutely fantastic Adelaide Peppers Hotel experience that we also stayed in October. That's a nice hotel. Canberra Peppers management ** I expected better ** Based on the above experience I would not recommend Peppers Canberra.

Dear Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay with us did not meet expectations, particularly when travelling with family, and that aspects of room condition and comfort caused disappointment. Your comments regarding room allocation, accessibility, cleanliness, furnishings, and overall presentation have been reviewed by our management team. The hotel is currently progressing through a broader improvement program focused on guest room standards, maintenance prioritisation, housekeeping practices, and overall guest flow, with the aim of restoring consistency across all areas of the property. We appreciate your acknowledgement of our reception team and understand your comparison with other Peppers properties. While each hotel is unique, we recognise the importance of delivering a consistent experience aligned with the Peppers brand promise, and feedback such as yours helps inform where attention is most needed. Thank you again for taking the time to share your experience. We regret that we did not meet expectations on this occasion and appreciate the opportunity to learn and improve. Kind regards, Odea Front Office Manager

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其他网络用户评价我们的酒店

  • 372 评论 8.1/10 位置
  • 686 评论 6/10 房间
  • 702 评论 8.3/10 服务
  • 11 评论 4.3/10 上网
  • 317 评论 6.7/10 食物
  • 212 评论 5.1/10 清洁度
  • 159 评论 5.1/10 设施
  • 126 评论 4.9/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。