堪培拉画苑珮璞酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,341 评论

堪培拉画苑珮璞酒店 - Image 1
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爱丁堡大街 15 号, 2601 爱克顿, 澳大利亚

描述

酒店其他优惠

  • 靠近伯利格里芬湖

  • 酒店设施包括两个设计师会议室和先进的会议空间

  • 距离国会大厦仅 10 分钟车程

  • 靠近市中心

  • Room service is available for your comfort, with a 24 hour menu from award-winning Bicicletta

我们的客房

酒店位置

堪培拉画苑珮璞酒店

爱丁堡大街 15 号
2601 爱克顿
澳大利亚

GPS:-35.284379, 149.123692

电话
传真 +61 2 6175 2233

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

BICICLETTA

供应由当地出产的新鲜时令产品和食材烹制的正宗意式美食。这家屡获殊荣的餐厅以其极品咖啡远近闻名，供应市面上的每日特色新鲜美食，提供各种精选的葡萄酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,341 评论

TripAdvisor 评级  3.9/5  2,377 评论

Avoid

Tripadvisor 评级 1.0/5

diose2018 经 TripAdvisor 认证的评论

Worst place to stay in, unhappy they weren't able to accommodate with any of our requests at all, requested for a trundle bed and when asked for room service they told us to go to the restaurant ourselves. They have no parking available at all, you would need to go to a wilson's parking which is more expensive. Stay elsewhere, especially if you have a family. This accommodation is equivalent to staying at a backpackers to be honest.

Do yourself a favour and avoid this hotel at all costs

Tripadvisor 评级 1.0/5

Lisa M 经 TripAdvisor 认证的评论

The heating only blew out cold air, so on a sub-zero night in Canberra, there was no heating in the room. I needed to request an additional blanket and sleep with one of the bathroom towels in order to stay warm overnight. Bedhead was disintegrating. TV worked in the evening, but stopped working by the morning - perhaps the cold shut it down. The breakfast buffet was laughable. Staff did not seem surprised at all that there was no heat. I felt sorry for the other guests that I saw, wondering if their experience was as bad as mine. Never, ever again. This has put me off all Peppers hotels, and I will think twice about Accor moving forward also. Absolutely awful.

Dear F718ISIisam, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. It’s incredibly disappointing to know that your stay was so far below expectations — especially during a cold Canberra night. Had we been made aware of the issues at the time, we would have done everything possible to resolve them immediately, including providing an alternate room with functioning heating. We’ve since checked the air conditioning unit in your room and found it to be working, so it's likely there was a setting or fault that could have been quickly rectified. Nonetheless, that does not excuse the discomfort you experienced, nor the condition of the room or breakfast offering. Your comments have been shared with our broader team for urgent review, including the condition of furnishings and our breakfast standards. We genuinely regret that this experience has impacted your perception of Peppers and Accor. If you’re open to it, I’d welcome the opportunity to speak with you directly and see if we can restore your confidence. My email address is Matt.McClure@Accor.com if you would like to discuss in more detail, Warm regards, Matt McClure General Manager Peppers Gallery Hotel Canberra

Horrible room, horrible experience

Tripadvisor 评级 1.0/5

osmiumgus 经 TripAdvisor 认证的评论

Terrible condition room. Bedhead is falling apart, air-conditioner fan for heating was so rough and noisy it felt like the bed was vibrating, we could have been staying at an airport. Reception said “oh, we’re doing renovations”, but i see there is a review from a couple of months ago making the same complaints… so what does that tell you, they couldn’t care less. We won’t be back.

Dear Osmiumgus, Thank you for your feedback, and I’m very sorry to hear about your experience. The condition of your room and the issues with the air-conditioning are unacceptable and not the standard we aim to provide. While renovations are underway, that’s no excuse for unresolved maintenance concerns or repeated guest frustrations. We clearly missed the mark, and I understand your disappointment. Your comments have been shared directly with senior management for urgent review. While we regret that we’ve lost your trust, we do appreciate you taking the time to share this with us. Regards Matt McClure General Manager

Good

Tripadvisor 评级 5.0/5

Jayson J 经 TripAdvisor 认证的评论

I had a wonderful vacation with a fantastic 4-day experience at the hotel. I received a warm welcome and was treated with great care by the staff. I was particularly impressed with Jackson Nguyen and his enthusiasm. Thanks for the experience.

Dear Jaysonj967, Thank you so much for sharing your wonderful feedback. We’re delighted to hear that your 4-day stay was fantastic and that you felt warmly welcomed and well cared for by our team. I will be sure to pass on your kind words to Jackson, he’ll be thrilled to know his enthusiasm made such a positive impression. We look forward to welcoming you back for another memorable experience soon! Regards Matt McClure General Manager

Amazing Stay !!

Tripadvisor 评级 5.0/5

Brittyoung 家庭住宿 - 经 TripAdvisor 认证的评论

We had a three day stay at Peppers with 3 families, from the moment we checked in we were met with incredible service from staff. The conditions are clean and well maintained and the staff in general were all very accommodating. James on check in was very helpful and the restaurant manager Saurav was beyond helpful and accommodating for our family. I would recommend this stay to anyone, great walking distance to all local scenes, including the museum (very short car ride to the zoo) city , war memorial etc. We will return again.

Dear Brittyoung, Thank you so much for your wonderful review! We’re thrilled to hear that you and your families had such a great stay with us. It’s fantastic to know that James and Saurav made a lasting impression, your kind words will definitely be shared with them and the wider team. We’re glad our location and service made your visit to Canberra so enjoyable, and we can’t wait to welcome you all back again soon! Regards Matt McClure General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 381 评论 8.3/10 位置
  • 744 评论 6.3/10 房间
  • 738 评论 8.7/10 服务
  • 10 评论 1.7/10 上网
  • 342 评论 7.4/10 食物
  • 219 评论 5.4/10 清洁度
  • 169 评论 5/10 设施
  • 157 评论 4.9/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。