Novotel Canberra 4,5 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 2 210

O hotelu

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

hotel certyfikowany ALLSAFE

Nasze pokoje

Offering a variety of accommodation options that include spacious guest rooms, family accommodation and apartments. Novotel Canberra is ideally suited for both business and leisure travel. Each room features contemporary décor and a range of convenient fa cilities. Guests staying at this superb Canberra hotel can enjoy inroom climate control, flat screen TV with free to air channels, WiFi internet access, private ensuite and tea and coffee making facilities. Enjoy free access to our indoor heated pool area

Lokalizacja hotelu

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

Pozycja GPS:-35.27799, 149.128986

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. PLEASE NOTE WE ARE CURRENTLY CLOSED FOR LUNCH.

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Ocena ALL  3.9/5  Liczba opinii: 2 210

Ocena TripAdvisor  3.5/5  Liczba opinii: 3 987

Disgraceful

Ocena na stronie TripAdvisor 1.0/5

dougdi2014 Opinia zatwierdzona w TripAdvisor

We stayed at the Novotel in Canberra for 3 nights in early May and couldn't believe the state of the room we were in! There was frayed carpet where the carpet met the tiles, large stains on the carpet in the room & in the lift foyer, the bedside lampshade was filthy, there were holes in the sheer curtaining and the matching leatherette chair & ottoman were also both filthy. As if that wasn't bad enough, the bathroom on Novotel's website for a standard King room with balcony showed a bath, separate shower, toilet & large vanity where in reality the bathroom in our room had a toilet in a nook behind the bathroom door, a shower & NO vanity! The toilet nook was so small that there was approximately 3cm between the side of the toilet & the wall which meant that when you sat on the toilet, the toilet roll rested on your thigh & we are not big people. The so called "vanity" was outside the bathroom, doubled as a sink to rinse cups, was the only place to plug the kettle in and was so small, you had to choose to put either the kettle there or your toilet bags because you couldn't do both. Since returning home to Perth both my husband & myself have had several lengthy discussions with the front office Manager at the Novotel in Canberra, I eventually filled out a survey sent by Novotel and then emailed the CEO of Accor Hotels (who own Novotel Hotels) explaining our disbelief at the state of our room and asked for her opinion on the matter. We received a reply from Customer Care Pacific team stating that the General Manager at Novotel Canberra would contact s shortly to discuss the matter, we had to chase that up and eventually got a call from the front office Manager not the stated General Manager!

Dear Dougdi2014, Thank you for choosing to stay with us at Novotel Canberra. We are very disappointed to hear that your stay in early May did not meet your expectations. I have spoken to Tito our Front Office Manager at length regarding your experience and the way in which your feedback was handled. We can confirm that all of your concerns have been investigated and addressed. I would also like to apologise that you did not receive a call from the General Manager. Please note that there was a short period of time that our property was without a General Manager as I only started in the last week of May, 2023. We would welcome the opportunity to warmly welcome you back and I will personally see to it that your next stay exceeds your expectations. Thank you for taking the time to provide this feedback and for allowing us to improve. Sincerely, Jessica James General Manager

Ordinary

Ocena na stronie TripAdvisor 2.0/5

Michaelkisscars Rodziny - Opinia zatwierdzona w TripAdvisor

Rooms are very pokey, everything seems a tight fit. Desk in corner with chair that didn’t fit. Couldn’t get around side of bed easily. Vanity basin is in the living room ? No vanity in bathroom. Shower over bath. No power points in bathroom. lol Bar fridge didn’t work Great location, staff good.

Dear Michaelkisscars, Thank you for taking the time to provide us with detailed feedback regarding your recent experience at our property Novotel Canberra. We are sorry to hear that your experience did not meet your expectations. Thank you for the feedback regarding your room and some of the logistical challenges you faced. We can confirm that this has been passed onto relevant departments and will be investigated and addressed. It is however great to hear that our location suited your needs and that you found our team good. We hope to get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

Nice Hotel but let down by its restaurant

Ocena na stronie TripAdvisor 3.0/5

Mike H Opinia zatwierdzona w TripAdvisor

Nice Hotel with friendly staff and comfortable rooms in the centre of town close to transport and cafes, but let down by its restaurant. 2 days in a row waited 10 mins to get in then no eggs or bacon left, no decaf coffee except instant. Ordered a ribeye steak but it was cut thinly and overcooked. Certainly not worth the premium price of $50. Much better steak for less at the Irish pub around the corner

Dear MikehM8186UU, Thank you for choosing to stay with us at Novotel Canberra. We appreciate you taking the time to provide us with detailed feedback about your stay and for allowing us to improve our services. We are very disappointed to hear that your overall experience was let down by our Restaurant. I can confirm that this feedback has been shared with the appropriate leaders and will be investigated and addressed immediately as we pride ourselves on our food and beverage offering. It is however great to hear that you found our hotel nice and our team very friendly. We hope to get the opportunity to better serve you in the near future and warmly welcome you back. Sincerely, Jessica James General Manager

Don’t stay here

Ocena na stronie TripAdvisor 1.0/5

LucyJ5 Couples - Opinia zatwierdzona w TripAdvisor

Honestly this has to be the most awful hotel I have stayed in a long time. Accor, you need to seriously upgrade, it’s 2 star at best. The restaurant was marginally better than the state of the accomodation. It was very busy, so clearly they’re making good margin on the hotel. The room as dirty, very old, smelly and just not acceptable. Very disappointing as a loyal Accor member, there was very limited choice in Canberra.

Dear LucyJ5, Thank you for being a valued Accor Live Limitless member and thank you for choosing to stay with us at Novotel Canberra. We are very disappointed to hear that your recent experience at our property did not meet your expectations. This feedback will be discussed with our management team and investigated and addressed. We appreciate you taking the time to provide this feedback and for allowing us to improve. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

You can stay here, but the management needs a serious attitude adjustment

Ocena na stronie TripAdvisor 3.0/5

sebonhols Opinia zatwierdzona w TripAdvisor

The staff here are great and friendly. The location is also good if you want to be in Civic - where not much happens at weekends but plenty during the week. It's close to the Melbourne and Sydney buildings which are packed with restaurants, and there is reasonably priced parking not too far away. The rooms are getting tired and dated though - need a refresh but still acceptable/tolerable for a good rate. However - this hotel betrays its attitude to customers with one small sign in the bathroom warning customers that if they run the shower with the bathroom door open, the smoke alarm is likely to go off, the fire service will come and the customer will be forced to pay a fine. Any hotel that demands I pay a fine for behaving perfectly normally and in doing so accidentally failing to mitigate its poor design/maintenance and does so in such a threatening manner isn't going to see my business again.

Dear Valued Guest, Thank you for choosing to stay with us a Novotel Canberra. It is wonderful to hear that you found our team very friendly and that our central location suited your needs. We are however sorry to hear that you found the room a little dated. Thank you for your feedback regarding the bathroom signage in relation to ensuring the door is shut prior to showering to prevent the fire alarm from being activated. We have very sensitive fire detection systems in place the ensure the safety of our guests however the wording on the signage will be reviewed at our next management meeting. We hope to get the opportunity to warmly welcome you back again soon. Sincerely, Jessica James General Manager

Partner: TripAdvisor

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