Novotel Canberra 4,5 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 3 378

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Opis

O hotelu

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

Nasze pokoje

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Lokalizacja hotelu

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

Pozycja GPS:-35.27799, 149.128986

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 3 378

Ocena TripAdvisor  3.5/5  Liczba opinii: 4 007

Tried and in Need of Some Love

Ocena na stronie TripAdvisor 3.0/5

PussyCat69 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The Novetel is in a great location right on Northbourne Avenue and close to cafes, shops, and restaurants. The furniture and decor are looking tired, worn, and outdated. The bed was saggy, and although comfortable enough, it was on its last legs. The staff seemed overworked, but they were friendly. The room was quite spacious and had a desk, which i appreciated in order to do work. (Although one of the drawers wouldn't close and kept popping open). The shower door couldn't close properly, so it kept popping open, and water would go everywhere. The toilet didn't flush fully (or often at all). There were signs to leave the bathroom door open, or the fire alarm might go off..and if that happened, you have to pay a fine (there were no fans in the bathroom). The fire alarm did go off one morning... I wonder if they traced who did it? The food in both the restaurant and in room dining was pretty average for the cost. I guess if you could get a room here for a good price, it would be worth it due to the location. However, if you're after more than 3 stars, you might want to keep looking .

Dear PussyCat69 Thank you for taking the time to share your feedback about your recent stay at the Novotel on Northbourne Avenue. We sincerely apologise for the inconveniences you experienced during your visit. We appreciate your positive comments about our location and the friendliness of our staff. However, we are truly sorry to hear about the issues you encountered with the room. Your comments highlight areas where we need to improve, and we assure you that these concerns will be addressed with our maintenance and housekeeping teams. Additionally, we apologise for the average quality of the food and will work with our culinary team to enhance our offerings. We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future, providing you with a more pleasant and comfortable stay. Kind regards,

Comfortable stay

Ocena na stronie TripAdvisor 5.0/5

Curiosity20929026753 Couples - Opinia zatwierdzona w TripAdvisor

Had a one night stay while returning from Sydney. I was very dubious and worried prior to my stay due to the previous bad reviews. Our room was freshly painted new furniture and new smart TV. We had a separate kitchen and the double glazed windows kept street noise to zero. The pool and sauna was clean and quiet. The restaurant was fantastic attentive staff and brilliant food. The car park was easy to get to and covered and secure. The hotel is close to Civic which is excellent if you want to shop or see a movie. Definitely would recommend.

Dear Curiosity20929026753, Thank you for choosing to stay with us at Novotel Canberra and thank you for taking the time to provide us with this detailed review. We are thrilled to hear that your time with us was excellent. It is wonderful to hear that our central location suited your needs and that you found our facilities great, clean and quiet. It is also fantastic to hear that you really enjoyed your experiences in our First Edition Restaurant. This feedback will be shared and celebrated with the team. We hope to welcome you back again on your next visit to the Nation's Capital! Sincerely, Jessica James General Manager

Go to another hotel

Ocena na stronie TripAdvisor 1.0/5

Paris881 Opinia zatwierdzona w TripAdvisor

I am one of the regular guests at this hotel. But not anymore. Got really disappointed in January and April visit. Forget about the carpark. Arriving midnight? No parking space. Whole family had to walk back from the nearest carpark to the hotel. Safety of my family was put into danger middle of night. Carpet in the wholeways and rooms are not clean. Tables in the lobby had a stain of drinks. Not sure when was the last time cleaned. Breakfast is not ans before. Short staffed. Management is just cost cutting. Lots of stuff are taken from the rooms. List goes on

Dear Paris881, We appreciate you taking the time to provide us with feedback regarding your most recent experience at Novotel Canberra. As a regular guest we very much value your feedback. We are very disappointed to hear that your last two stays this year have not met your previous expectations and stays at our property. We are sorry to hear that our carpark was full when you arrived at the hotel late at night. It is also disappointing to hear that you found the hallways marked. As part of our preventative cleaning program all hallways carpets have just had their scheduled carpet shampooing. We have made no changes to our resourcing levels and do apologise that you felt we were short staffed during your visit. This has been passed onto the relevant department heads to investigate and address. We do hope to get the opportunity to better serve you in the near future and warmly welcome you back. Sincerely, Jessica James General Manager

Very poor service

Ocena na stronie TripAdvisor 1.0/5

PerthPhil Rodziny - Opinia zatwierdzona w TripAdvisor

Terrible service. Can’t get hold of reception or room service on phone. Made room up for 3, advised only 2 staying and repeatedly promised to reconfigure rather than folding bed taking up space. They promise to do so but nothing happens. Charge and then can’t refund and staff don’t seem to care

Dear PerthPhil, Thank you for choosing to stay with us at Novotel Canberra. We are very disappointed to hear that your recent experience at our property did not meet your expectations. At Novotel Canberra we pride ourselves on our customer service and are sorry to hear that we let you down. Your detailed feedback has been passed onto all relevant departments and will be investigate and addressed. We sincerely apologise for the inconvenience this caused you during your stay. We hope to get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

Reliable hotel chain with above average facilities

Ocena na stronie TripAdvisor 4.0/5

janet f Opinia zatwierdzona w TripAdvisor

One bed apartment had comfy king bed , two TVs and good sized bathroom with decent shampoo. Step into bath was high but it had railings . Kitchen area is near front door and is a small dark space with basic kitchen - microwave , two bar fridges , toaster ( broken replaced with another broken one) - no sharp knives or salad bowls or comfy couch ( that was in bedroom) . Excellent large pool, spa, sauna and outside deck but lots of families using it most of the time . Breakfast was buffet and included hot and cold food and was good . Parking expensive but we parked for free in the street as it is free on weekends and holidays . Easter weekend they had a 15% surcharge on food so either get included when you book or pay $40 . Location was fabulous near tram, coach and 5 min walk to main shopping mall and restaurants . Can recommend the Ride Shop on Lonsdale for bike hire - easy town to bike around with lots of separated bike lanes and a mostly flat city . Staff stored my bike for me . Helpful staff especially the level 2 cleaning team . Level 2 is also the pool/gym floor so can get noisy try to stay away from the pool corridor and ask for a west facing room as ours got hot in the arvo .

Dear N9288HRjanetf, Thank you for choosing to stay with us at Novotel Canberra and thank you for taking the time to provide us with such a detailed review of your recent experience at our property. It is fantastic to hear that enjoyed our facilities including your spacious room, our restaurant and our pool leisure area. It is also wonderful to hear that our central location suited your needs and that our team were very helpful. We are very sorry to hear that two of the toasters provided did not work, this has been passed onto our Executive Housekeeper to investigate and address immediately. We sincerely apologise for the inconvenience this caused. We hope to warmly welcome you back to Novotel Canberra on your next visit to the nation's capital! Sincerely, Jessica James General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 667 Liczba opinii 7.6/10 Lokalizacja
  • 2 334 Liczba opinii 5/10 Pokój
  • 1 760 Liczba opinii 7.4/10 Obsługa
  • 30 Liczba opinii 3.1/10 Internet
  • 911 Liczba opinii 4.9/10 Komfort
  • 869 Liczba opinii 4.4/10 Czystość
  • 630 Liczba opinii 3.7/10 Udogodnienia
  • 609 Liczba opinii 2.6/10 Klimat

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