Hotel Novotel Canberra 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 15 933

hotel certyfikowany ALLSAFE

Informacja

Novotel Canberra
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+ 19 Usługi

O hotelu

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Lokalizacja hotelu

Novotel Canberra

65 Northbourne Avenue
2601 canberra
australia

Faks: (+61)2/62455100

Zameldowanie od: 14h00

Wymeldowanie do: 11h00

  • Northbourne Avenue:  Hume Highway Federal

  • Light Rail:  Alinga St

  • Samolotem

    CANBERRA W 8km / 5 mil

  • Pociągiem

    RAILWAY STATION - CANBERRA W 4km / 2,5 mil

Pozycja GPS:-35.27799, 149.128986

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
  • Basen
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. PLEASE NOTE LIMITED SERVICE CURRENTLY - BREAKFAST, BAR DINNER MENU and BREAKFAST ROOM SERVICE

Nasze pokoje

Offering a variety of accommodation options that include spacious guest rooms, family accommodation and apartments. Novotel Canberra is ideally suited for both business and leisure travel. Each room features contemporary décor and a range of convenient fa cilities. Guests staying at this superb Canberra hotel can enjoy inroom climate control, flat screen TV with free to air channels, WiFi internet access, private ensuite and tea and coffee making facilities. Enjoy free access to our indoor heated pool area

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 8

  • Maks. rozmiar: 220 m²

  • Maks. pojemność: 220 osoby

  • Maks. liczba uczestników bankietu: 152 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Novotel Canberra

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.0/5

Liczba opinii: 15 933

Ocena TripAdvisor 4.0/5

Liczba opinii: 3 909

Really Good Stay

Ocena na stronie TripAdvisor 4.0/5

planetwonderer 30/11/2021 Opinia zatwierdzona w TripAdvisor

Staff were terrific in sorting out a very quiet room for us as requested. Our room, whilst a bit aging, was clean, large and very comfortable. The pool area was very relaxing but if the temperature of the pool and spa was increased more, it would have been perfect. Something that can easily be rectified. The breakfast was buffet with lots of great options and barista coffee, excellent. Enjoyed a delicious dinner with staff efficient and friendly. Really good location and great parking. Thank you to all for making our stay so welcoming and comfortable. We look forward to visiting again.

Disappointed

Ocena na stronie TripAdvisor 2.0/5

vickiosten 30/11/2021 Opinia zatwierdzona w TripAdvisor

Sadly the Novotel standard has slipped at this venue. Lunch is no longer offered. The dinner menu is limited. The Accor benefits at breakfast were initially refused. The carpet in the room shabby. The “clean” towel was not. Our room was not ready on arrival. The replacement room offered was nothing like the one I had carefully chosen for an anniversary weekend.

Weekend in Canberra

Ocena na stronie TripAdvisor 5.0/5

judyannb2017 28/11/2021 Opinia zatwierdzona w TripAdvisor

This hotel is so convenient for the CBD and all that Canberra has to offer. Our room was large & well appointed, the bathroom clean & the bed comfortable. The staff at reception are helpful and courteous. We did not use the restaurant as we had friends in the city and ate out. The Novatel is well situated with many eateries within walking distance. We would not hesitate to stay there again.

Good location, Staff that try

Ocena na stronie TripAdvisor 5.0/5

craigday2021 25/11/2021 Opinia zatwierdzona w TripAdvisor

Visiting our daughter for a weekend, we chose to stay at the Novatel Canberra, it is in a great location just on the edge of the shopping and dining precinct, and has car parking that is easy to access. They were fairly busy due to relaxation of some Covid restrictions, but check in was smooth. Rooms are generous and comfortable, and the indoor pool is always popular. We chose to have dinner in the restaurant after our long drive, whilst the service was good, it would benefit from a slightly expanded or more consistent menu, The current menu is a little confused not being cafe, nor a quality dinner menu, but the quality of the food was quite good. Breakfast was excellent, however on our departing morning, some issues at the restaurant forced us to abandon our reservation and travel outside to a local cafe around the corner which was quite quirky and had outstanding food. checkout was seamless with staff efficient and courteous, and were pleasantly greeted with our car being brought around to the front of the hotel. Overall our stay was quite good and will definitely stay again

Disappointed

Ocena na stronie TripAdvisor 1.0/5

cozziem 24/11/2021 Opinia zatwierdzona w TripAdvisor

Stayed at the Novotel, breakfast was included, we had a booking, people were walking out, as they had being waiting for over an hour, we asked if we will be waiting for an hour also they said they would try there best to have our breakfast serviced quickly, our breakfast was serviced in an hour, no explanation why, we did ask, juice, cereal, things were missing in the buffet, lot of disappointed customers and people were walking out

Excellent hotel

Ocena na stronie TripAdvisor 4.0/5

Bears1922 21/11/2021 Opinia zatwierdzona w TripAdvisor

Just had two nights at Novotel but enjoyed our stay very much. Room was quite spacious and well appointed. Wi fi worked well. Comfortable bed. Breakfast on level 1 was very good. Excellent location right at Civic with buses and tram right at the door. Only slight gripe is that parking in underground car park is a bit clunky, not sure why you need a voucher to exit the car park.

Run down, uninspiring, over-priced

Ocena na stronie TripAdvisor 1.0/5

kyk145 Business - 14/11/2021 Opinia zatwierdzona w TripAdvisor

Each time I stay (because of work-only, limited choices) here at Novotel Canberra, it has gotten worse. The place is old, dark, smelly and gives an overall unpleasant feel. Everything feels unprofessional, even this survey, which I have already been asked to fill in a form for Novotel, now it's been requested by Accor again, shows how the customer experience is.

Not worth the money

Ocena na stronie TripAdvisor 2.0/5

TejS01 12/11/2021 Opinia zatwierdzona w TripAdvisor

2 Stars only because the Reception staff was friendly and welcoming. Other than that I am glad that I only booked for one night and was able to book much better place for rest of my stay in Canberra(that too for less money). The place is outdated, carpets stained and stinky. Not recommendable.

Mediocre Stay

Ocena na stronie TripAdvisor 3.0/5

musgrovefamily 10/11/2021 Opinia zatwierdzona w TripAdvisor

Hotel looking very tired! Not enough staff in the restaurant for breakfast. Due to COVID, table service only. There were only 3 staff on the floor to attend to customers and they weren’t coping! Overall, the hotel requires a make over.

Post lockdown stay

Ocena na stronie TripAdvisor 4.0/5

863keith 02/11/2021 Opinia zatwierdzona w TripAdvisor

This was a grood post lockdown stay and celebrate. Spent with good friends in the centre of Canberra. Staff were friendly and as accor members we gir a great upgrade. Food was good and rhe menu had just been changed. Service of meal was slow, somethings dont change. Overall great

another great stay

Ocena na stronie TripAdvisor 5.0/5

jppetty 01/08/2021 Opinia zatwierdzona w TripAdvisor

We have stayed here on many occasions because of the central location and the friendly and helpful staff.The room we had was very clean and well appointed the house keeping staff where very helpful as well with any requests that we had.

Good afternoon jppetty, We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Saz Bhatia Guest Experience Manager

Filled with dust

Ocena na stronie TripAdvisor 1.0/5

angspadola 16/07/2021 Opinia zatwierdzona w TripAdvisor

I have sent emails and have had no reply with pictures of dust thickness that has effected us and couldn’t sleep from not breathing well. Price wasn’t cheap there was better quality available for cheaper prices

Dear angspadola, Thank you for giving us the opportunity to serve you and sharing your feedback with us. I hope you can accept our sincerest apologies for the challenges you encountered with us. It does not represent the quality of service and standard we aim to achieve at our hotel. Please be rest assured that your comments have been highlighted to the concerned departments and we are taking appropriate & swift actions to prevent any guest being similarly inconvenienced in the future. I hope you consider visiting our hotel again and give us the opportunity to convey to you that your negative experiences are not our usual standard and that we give high priority to guest satisfaction. With kind regards, Saz Bhatia Guest Experience Manager

A great Disappointment

Ocena na stronie TripAdvisor 2.0/5

85JoanCF 19/04/2021 Opinia zatwierdzona w TripAdvisor

According to my husband the worst Accor he has stayed in! And he is seldom critical. I felt the same and was shocked at the lack of services available, the poor organisation, the delays at reception, no phones answered by reception, housekeeping or dinning, carpark unmanned and disorganised, lifts didn't work, room door key repeatedly faulty, 1 hour wait for a table at the restaurant, although we had booked, incorrect food brought after the long wait. We were glad to leave and hope I don't need to return. I have recently started staying at hotels again after the Covid scare, but this hotel needs much improvement to draw people back. I used my free night and am so sorry I wasted it on this hotel. I hope the rest of my Accor membership proves to be more worthwhile, this certainly wasn't.

never again

Ocena na stronie TripAdvisor 2.0/5

john t 18/04/2021 Opinia zatwierdzona w TripAdvisor

at check in I was advised to move my car from out the front although it was in the drop off zone, we were given the wrong room, we had booked a room with balcony, had to go back to reception where check in woman did not apologise or even seem to care, overheard her colleague say it was her who changed booking..we were told what time we had to take breakfast however the person checking in next to me was given choice..waited 1 hour for first coffee at breakfast and the food was very disappointing poached eggs hard, cold and I think precooked one piece of dry toast breakfast room badly managed.Bed old and lumpy mattress pillows old and like tissue paper

Half Marathon

Ocena na stronie TripAdvisor 4.0/5

xmasrob 16/04/2021 Opinia zatwierdzona w TripAdvisor

Hotel was great however understaffed at the moment compared to previous visits, slow service for breakfast and the valet parking, the staff in the restaurant required managers to assist with the taking of orders, however eye fillet I had was one of the best I have had for sometime.

Location

Ocena na stronie TripAdvisor 3.0/5

BarbNewcastle 14/04/2021 Opinia zatwierdzona w TripAdvisor

Location was the only positive. Understaffed and run down hotel, not of usual Novotel standard. Room cramped and with old fashioned beds and poor quality bedding. Toilet and shower need replacing. Combination basin/sink is impractical. Staff in restaurant tried hard to please but were hampered by nw and not enough staff. Reception staff in training without support. Points still not allocated and $ not removed from pre-allocation 10 days after stay. Location is great as short walk to restaurant hub.

Surge Pricing gone wrong

Ocena na stronie TripAdvisor 1.0/5

542dean 14/04/2021 Opinia zatwierdzona w TripAdvisor

Very dated small rooms, no powerpoints working, crazy car parking, even worse lifts, and paying triple the standard rate at peak times. The so called balcony rooms are at the back with a view of the carpark and next high-rise. At least its central and close to city!

For one night only, thankfully

Ocena na stronie TripAdvisor 2.0/5

FellowTraveler42257 12/04/2021 Opinia zatwierdzona w TripAdvisor

Room was very clean but decor tired and strange layout. Needs update badly. Staff great but more of them required especially at breakfast to cope with numbers for the table service policy now in place. Parking a bit disorganized but manageable.

Location location location

Ocena na stronie TripAdvisor 4.0/5

856ivanv 04/04/2021 Opinia zatwierdzona w TripAdvisor

The novotel Canberra is most central to all things in Canberra. Step outside the door and find restaurants,cafes,pubs, entertainment venues, shopping centres, and transport hubs all within minutes stroll. The hotel is an older style building yet well looked after. My apartment was somewhat dated yet comfortable and clean. The bed was excellent was the best thing about my apartment was the large bath. It was great spend time and to have a soak in some Epsom salts . The restaurant had a limited menu for dinner and breakfast which was ok. I did enjoy the meals that i had here.

disappointing stay

Ocena na stronie TripAdvisor 4.0/5

jppetty 02/04/2021 Opinia zatwierdzona w TripAdvisor

We have stayed here many times ,the location is great and the service was wonderful.This last stay was disappointing because we had problems communicating with the reception staff because of a language barrier, and we had a 45 minute wait for our breakfast in the restaurant a disgrace.We also had a 15 minute wait to collect our car because it was not garaged on the premises even though we had given a time that our vehicle was required.We will definitely give a lot of thought where we stay when next in Canberra.

Najnowsze opinie: 20

Partner: TripAdvisor

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