Mantra on Northbourne Canberra 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 968

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Opis

O hotelu

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Nasze pokoje

Pokój

Hotel

  • 3 os. maks.
  • 30 / 322 sq ft
  • Pościel 1 x Łóżko king-size

Lokalizacja hotelu

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

Pozycja GPS:-35.274217, 149.130653

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen and Bar is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 968

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 250

Not a 4 star hotel, don’t expect any Accor Benefits.

Ocena na stronie TripAdvisor 2.0/5

Eaa1947 Opinia zatwierdzona w TripAdvisor

We booked this hotel as part of Accor group. Being a Platinum member one expects some perks from the hotel. Nil forthcoming from management. The hotel is in midtown and has no views and no character. We had booked a bedroom suite. We found out there was no coffee maker (apart from instant coffee) in the room. We enquired about an upgrade, apparently a premier room was available with a Nespresso coffee maker. The manager refused to give us that room claiming it had not been cleaned and that he was not having it cleaned. We asked if the Nespresso machine from the other room could be brought to our room but that request was also rejected out of hand. The hotel doesn’t have a dining room for lunch or dinner, a strange situation for a claimed 4 star hotel!!!! The rigidity of the manager was unbelievable. The room itself is spacious enough but it has no other redeeming features.

Dear Eaa1947, Thank you for your feedback regarding your recent stay with us. We appreciate your loyalty as a Platinum ALL member and regret that your experience did not meet your expectations. As an Accor property, we always strive to recognise our members, and upgrades are provided when available. However, as mentioned during your stay, upgrades are subject to availability, and unfortunately, the premier room was not ready for immediate occupancy due to our minimal housekeeping staff on weekends. Regarding coffee facilities, Nespresso machines are not a standard inclusion in all rooms. While we were unable to relocate one for you, we did offer complimentary barista-made coffee as an alternative. I’m sorry if this did not meet your preferences. We acknowledge that our dining options differ from some other hotels, but we aim to provide quality alternatives, including nearby dining recommendations. Your feedback is valuable, and we will continue to review how we can improve our services. We hope to have the opportunity to welcome you again and provide a more enjoyable experience. Please don’t hesitate to reach out if I can assist with any future bookings. Sincerely, Elan Koirala Front Office Manager

Horrible

Ocena na stronie TripAdvisor 1.0/5

Emily R Opinia zatwierdzona w TripAdvisor

Bed and shower are probably the best things in the whole apartment, walked into stains on the carpet, black hair in the shower ( someone else's) stains on the bedding covers, are you serious? Gross.. the car park, you don't even get a designated spot to park your car, it's just if you're lucky. Cockroaches in the lower ground level crawling around. Never again. Paid so much money for these apartments not even worth it

Dear Emily, Thank you for sharing your feedback. I’m very sorry to hear about your experience, as this is certainly not the standard we aim to provide. Cleanliness is a top priority for us, and I sincerely regret that your room was not up to expectations. I will be addressing this with our housekeeping team immediately to ensure such issues are rectified. Regarding the car park, we operate on a first-come, first-served basis due to limited spaces, and I apologise if this was not communicated clearly before your arrival. Additionally, we take pest control very seriously, and I will be escalating your concerns to our maintenance team to investigate and resolve any issues in the lower ground level. We appreciate your feedback, and I’d like the opportunity to restore your confidence in our hotel. Sincerely, Elan Koirala Front Office Manager

SAFETY CONCERN

Ocena na stronie TripAdvisor 1.0/5

Alora M Opinia zatwierdzona w TripAdvisor

DO NOT PARK YOUR CAR HERE!! They lie!!! Had our dirt bike removed from our vehicle, stolen from their ‘secure carpark’. Mantra refused responsibility. Absolutely awful. Hotel were terrible to deal with and refused to assist. They guarantee safety

Handy comfortable stay in Canberra

Ocena na stronie TripAdvisor 5.0/5

Fiona L Opinia zatwierdzona w TripAdvisor

Great experience with, booking , staff phoned to confirm booking requests, had a restful stay after a busy day out,comfortable lounge room and bedroom. Use of swimming pool refreshing. Helpful staff throughout stay, very welcoming. Need to keep bathroom door closed as don't want to set off the fire alarm when showering.

Comfortable weekend getaway

Ocena na stronie TripAdvisor 4.0/5

Jays_Escape Opinia zatwierdzona w TripAdvisor

Rooms were spacious and apartment style, will all the features you'd expect. Staff were friendly. rooms could do with a refresh, especially paint and lighting to bring into this era. The light in the main bedroom was lit, but dimmed, I suspect it's been faulty for some time, a 2 min job from the maintenance team would have fixed that. Main Driveway & Car Park Driveway were tight to navigate, be careful when entering / exiting, scaring on the wall suggests a few customers have fallen victim to this mister meaner,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 387 Liczba opinii 9/10 Lokalizacja
  • 612 Liczba opinii 6.7/10 Pokój
  • 444 Liczba opinii 8.1/10 Obsługa
  • 21 Liczba opinii 4.4/10 Internet
  • 199 Liczba opinii 5.5/10 Czystość
  • 123 Liczba opinii 4/10 Udogodnienia
  • 120 Liczba opinii 6.1/10 Śniadanie
  • 95 Liczba opinii 4/10 Klimat

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