Mantra on Northbourne Canberra

Disappointing. Called the hotel prior to booking to confirm they accept Accor gift cards. Was explicitly told YES. Then proceeded to book via the horrendous Accor website. Was then called a few days prior to my stay to confirm bedding arrangements, to which I also reconfirmed they accept Accor gift cards. Upon check in the gift card could not be processed but I was assured that a 'manager' could process it upon check out. Upon check out this manager advised me that Mantra does not accept Accor gift cards..... I booked this hotel on the premise that I could use my gift card that is due to expire shortly. I was lied to numerous time. I've attempted to use this gift card numerous times up and down the NSW coast and have been told "Sorry we don't take Accor gift cards" by hotels listed on the Accor website. How can a multi national hotel company such as Accor not provide adequate facilities for it's hotel acquisitions to process a basic gift card in 2022?

Staff were nice but the room was very run down. The curtains were falling off the tracks and the bathroom was rather dingy. We like the location of this hotel but will think twice before staying here again due to the state of the room

The room had everything you needed and a nice spacious bedroom. A little dated for a mantra but was well priced and great location. Over all I was quite happy with my stay. Staff were friendly and helpful. Good to have parking on site and reasonable rate.

Arrive at 2:30 (check in available from 2pm) to be told room is not ready but you can park your car and wait in the closed restaurant. Ok there is a coffee machine (no milk, no cups) staff were friendly but seemed to have an excuse for everything, room was finally ready at 3pm. Upon inspection of the room it was tidy but dated, furniture looking like its past its used by date, bed was comfortable, bathroom looked like it had a quick wipeover towels were tatty and one with holes in it. The restaurant may have been closed but to not even offer an alternative for breakfast was poor. Now as far a being an accor member that did not mean anything to them, the 11am member checkout is disregarded and feel accor should re-think their relationship with mantra.

As a family, The Mantra on Northbourne was a good stay. We had a Family/A-joining Rooms with plenty of space. Rooms were tidy and clean. Full Kitchen in the main room and Laundry. The Location of the property in Barton is great with a huge selection of eateries all in walking distance from the room. Disappointing that the Properties Restaurant was closed, so no Diamond Member Benefits at this property. Overall a good stay.