Mantra on Northbourne Canberra

This hotel is not back up to speed despite how COVID has been handled. While many other hotels I stay at have food and room cleaning this one does not. I had pigeons nesting on my balcony and all the accompanying detritus and the heater barely kept me warm. It is getting tired and needs some work.

Spider webs on balcony , table is terrible condition on balcony(mould) Our friends in other room had not cleaned at all balcony(looked like vomit or somebody throw food on table plus spider webs(old) 1st room fridge didnt work and second room dishwasher was leaking ... poor expeirence about this hotel ... sorry guys but look like there is no management ... guys in reception very nice!

The motel is excellent but I feel they should accommodate Platinum members better. This is the second time I have stayed there and the restaurant and bar is still not open. It would be good to have a real breakfast instead of the dry food they have in the room. As a platinum member I feel parking should be complimentary, not an extra expense.

The rooms are tired and well overdue for a refurbishment, patched bath,odd tiles in shower ,stained furnishings and quilt. Its star rating should be reassessed and website updated as the king bed that was listed on the website for the one bedroom is actually only a queen. The one bedroom apartment had been chosen as my husband who has difficulty sleeping had another room to go to during the night, so the offered down grade to a king bed hotel room wasnt an option.Staff did their best to be accomadating The redeeming feature is its excellent location and lovely hot shower.

All good. No problems at all. great value. Would stay again. Glad its now part of Accor. All these services list below were excellent. The restaurant needs more variety in choices, however the service and quality was good.