Mantra MacArthur Canberra 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 605

Mantra MacArthur Canberra - Image 1
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Opis

O hotelu

  • Centrally located and offers the ideal base for your next stay in our nation's capital

  • Our stylish, newly refurbished rooms will suit all travellers, from business to leisure

  • Want to keep up with your fitness routine during your stay? Work out in our onsite gymnasium

  • Our hotel's conferencing facilities are perfect for your next function or event

  • We understand travel demands, which is why our reception is open 24 hours for convenience

Nasze pokoje

Lokalizacja hotelu

Mantra MacArthur Canberra

219 Northbourne Avenue
2612 TURNER
Australia

Pozycja GPS:-35.2609882, 149.1310808

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
W pobliżu obiektu
  • Parking

PODILATO RESTAURANT

TEMPORARILY CLOSED - Podilato, meaning bicycle in Greek, is also the name of the all-new restaurant and bar that is Mantra MacArthur Hotel's pride and joy. Podilato gives traditional Greek dishes a fresh take and serves them in a relaxed sharing ambience.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 605

Ocena TripAdvisor  4.0/5  Liczba opinii: 892

Next to loud building site, no disclosure.

Ocena na stronie TripAdvisor 1.0/5

Eirinoula Opinia zatwierdzona w TripAdvisor

Firstly, it is next to an active building site. No disclosure of this on booking, or subsequent communication. Woken early by machinery and work crew. We booked what they labelled as a 'suite'. It was nothing more than a standard room with a lounge chair thrown in. The space for the beds were so narrow, we would hit the wall. Very little space for hanging clothes, everything old and worn, and same for the pillowsThe bathroom had no vanity. Just a metal trolley with a few worn towels.Worst of all the sheets were stained. I went downstairs to the supposed coffee shop to buy some breakfast. Only buffet breakfast available for $28.00. So, not really a coffee shop, just a hotel dining room! We booked a second room which was meant to have twin beds, but this was not provided, until my son insisted. The attitude of the staff is one of total no care. On check out, she did not even lift her head. Told me to leave key cards on the desk. Very tardy hotel, with a tardy attitude.

Dear Irene, Thank you for taking the time to give us your feedback, we sincerely apologise if we did not meet your expectation. Rest assured all concerns has been taken onboard, this will help us focus on areas that needing improvement. We are hoping to serve you better in the near future. Sincerely, Mantra MacArthur Management

Business stay due to central location

Ocena na stronie TripAdvisor 3.0/5

dannyi827 Opinia zatwierdzona w TripAdvisor

Booked a suite and the room was a bit smaller than the one we had on our previous trip. Was Ok for us, never enough coat hangers supplied for a business trip, frigs tend to defrost and have pools of water in them, we were told it was an upgrade but definitely preferred the room I actually booked which appeared more spacious, never sure about whether the room will be serviced or not as this is dependent on booking price so if you want servicing check first. Don't expect hand towels because we were told that they did not have any. This was our third stay here this year. It all seems a bit hit and miss and for someone who is involved in training in a customer service centric industry I expect a bit more from them

Dear Danny, Thank you for staying at Mantra MacArthur Hotel. We are sorry to hear that you experienced couple of disappointments during your stay. We appreciate your comments and feedback, which will be considered to improve our guests' experience. Hopefully we can host you in the near future again. Kind Regards, Mantra MacArthur Hotel

Real review from a frequent traveler

Ocena na stronie TripAdvisor 2.0/5

Sherrie B Opinia zatwierdzona w TripAdvisor

No mini bar. Restaurant permanently closed. Paid for housekeeping and received none- came back to messy room and dirty dishes! Phone not working in the room. Also had to pay for parking . Will never ever stay again ! 2 stars at best. Also had to pay upfront! Very very dissatisfied

Hi Sherrie, Thank you for taking the time to tell us about your experience at the property. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This review has been passed onto our Housekeeping Management to review & take the appropriate measures to address the problem and prevent future occurrence as this is not up to our high standards. Our Restaurant is currently open for Breakfast and Lunch on weekdays and only Continental Breakfast on weekends. We also have pre cooked options for Dinner. Also, we are in process to open our dinner services soon. As the hotel does not have its own parking we offer discounted parking for public parking located next to hotel. Alternatively street parking options are available near to hotel. Once again accept my sincere apologies for any inconvenience. Hope you give us another chance to serve you better. Regards Nikhil Hiremath Front Office Manager

Adequate but over priced.

Ocena na stronie TripAdvisor 3.0/5

David M Opinia zatwierdzona w TripAdvisor

Although the room was well presented clean and tidy, it was less than expected for the price tag. Parking was extra and continental breakfast was expensive. We stayed here two night, it is centrally located to many of the Canberra attractions and is easily accessed.

Hi David, Thank you for taking the time to tell us about your experience at the property. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have passed this review onto our respective teams to take the appropriate measures to address the problem and prevent future occurrence. The issues mentioned are not up to our standards and we understand some of these inadequacies are a priority to rectify. Team Mantra

Dreadful

Ocena na stronie TripAdvisor 1.0/5

davidstephens0n Opinia zatwierdzona w TripAdvisor

Apart from the rooms being tiny, no where to eat in hotel, no food nearby, difficult to exit, no footpath to walk, almost got run over, never again..only packets of chips and breakfast in the morning available

Hi David Stephens, Thank you for taking the time to tell us about your experience at the property. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have passed this review onto our respective teams to take the appropriate measures to address the problem and prevent future occurrence. The issues mentioned are not up to our standards and we understand some of these inadequacies are a priority to rectify. Team Mantra

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 357 Liczba opinii 7.1/10 Lokalizacja
  • 571 Liczba opinii 6.8/10 Pokój
  • 445 Liczba opinii 7.2/10 Obsługa
  • 19 Liczba opinii 4.8/10 Internet
  • 301 Liczba opinii 6.5/10 Czystość
  • 268 Liczba opinii 5.4/10 Komfort
  • 175 Liczba opinii 1.2/10 Jedzenie
  • 144 Liczba opinii 4.7/10 Udogodnienia

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