Catatan tamu Avis (Peringkat ALL) 4.5/5 1.701 ulasan
Masuki ruang anggun, rebahkan tubuh di tempat tidur empuk, dan nikmati kenyamanan dan kebugaran di Hotel Pullman Paris Centre-Bercy. Jubah mandi, sandal, pengering rambut, dan setrika tersedia di kamar Anda.
Pullman Paris Centre - Bercy
1 rue de Libourne
Telepon +33 1 44 67 34 00
Akses: 0 m / 0 mi
Akses: 0 m / 0 mi 3 min walk
Akses: 2 km / 1 mi
Check-in dari - Check out sampai
Dapur terbuka yang kreatif menyajikan kuliner bistronomi dengan produk lokal dan musiman, hidangan klasik dengan produk segar. Kunjungi LIVE untuk makan siang, makan malam, rehat setelah kerja, atau sekadar minum teh.
Ulasan tamu kami
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Be careful - breakfast rip off
Catatan Tripadvisor 1.0/5
PandoraPalma Keluarga - Ulasan TripAdvisor tersertifikasi
It appears communication from this hotel is difficult. Slow responses to emails, not addressing the problem raised. The hotel (and Accor) have a pricing policy that is completely flawed and yet they do not engage to address the issue. Here is the problem. The price of breakfast is Eur 29.5 per person (adult) per day. Children eat free. I got that much by email from the hotel when I asked. However, the difference between the rate for a junior suite with breakfast and without breakfast is Eur 332.32 for 3 people - 2 adults and a child - for 3 nights. Total for breakfast for 3 people works out to Eur 36.9 per person per day. This means the hotel is charging for the child (should be free) and charging Eur 36.9 per person per day instead of 29.5. So basically it’s a rip off. I have attempted to get some help from the reservations team directly. The reservations team only read the latest message and not the whole thread, and they have at no point addressed the inconsistency outlined above despite being asked multiple times by email. I shall continue to escalate until someone from Accor or this hotel is gracious enough to get in touch with me. I would recommend checking the rates offered by this hotel very carefully to avoid being ripped off.
Dear Pandora Palma, We thank you for taking the time to share your experience following your reservation. Again, we apologize for the delay in processing responses. You are comparing two different offers : th' "suite Experience" offer (the one you have finally chosen)and the "stay longer and save" offer. There is no Suite Experience offer with breakfast included, so you need to add the charge of €29.50 per person per day. The offer Stay Longer and Save exist with and without breakfast. We agree with you that the Suite Experience offer is more convenient even if you want to add the breakfast after. The reservation agent should give you this information. Please be assured that we will make a point with the Reservation Manager to follow up on customer requests and avoid this kind of confusion in the future. Thank you very much for your e-mail, thanks to that we are able to work on our process and improve our customer service. We remain at your entire disposal for any further question you may have. Thank you for your understanding and for your support to our Hotel. We will be delighted to welcome you soon! Warm regards, Céline - Guest Experience Manager
My favourite hotel
Catatan Tripadvisor 5.0/5
Atulkpatel Bisnis - Ulasan TripAdvisor tersertifikasi
Every time I am in Paris on business trip my first task is to book this hotel. For me it is the best in the area. The rooms very spacious and comfortable. The service is excellent the breakfast is great. Not in the centre of town but has great places to eat and good public transport links.
Dear Aukpatel, It is always a pleasure to welcome you in your Parisian Home. Your loyalty is very precious for us and your satisfaction is our greatest reward:) We look foward to welcome you again, Best regards, Céline - Guest Experience Manager
Consistently excellent hotel and staff
Catatan Tripadvisor 5.0/5
WaltEP Solo travel - Ulasan TripAdvisor tersertifikasi
I have stayed at this hotel many times over the years, and have always been impressed with the service the staff provides. No matter what request I have, they are able to satisfy it, and do so graciously. The rooms are nice, although I must admit the suites are especially so. If you can afford one, I'd highly recommend booking it. The dining options are excellent, with a full hot breakfast buffet on offer. I really can't say enough nice things about this property, and consider it to be "my home in Paris".
Dear WaltEP, It is always a real pleasure to welcome you in your Parisian Home. Your loyalty and you satisfaction are our greatest reward. See you very soon:) Céline - Guest Experience Manager
Front Desk Service is Mid
Catatan Tripadvisor 2.0/5
Fu L Ulasan TripAdvisor tersertifikasi
I don't usually write reviews. My experience was mid to say the least. I can deal with the front desk clerks being selective with their customer service and I can even take their inconvenienced attitude towards being asked for help, but purposely not helping a customer is mindboggling. My mother wanted to make sure we had a ride to the airport, so she asked the front desk the afternoon before if we could schedule to have a taxi the following day around 8:30am. The front desk person said they would do that without issue. The next day, we go down to the front desk and she asks if by chance they had called the taxi for us. The gentleman said 'oh sorry no taxis are running today'. He said there was a taxi strike yet there was no news of there being one. She then asked if there's another way to get to the airport and he says 'I don't know' and walks away. She then asked him if the train or metro line runs and he gave us 'the best route' for the train. It later turned out the metro were actually protesting that day and could have affected the lines he guided us to go on. Shocked by the lack of help, we walked out the front debating if we should run to the metro or take a chance on an Uber when a taxi pulls up to drop someone off. The drive gladly obliged to take us to the airport. Luckily we arrived, along with the rest of the thousands of taxis coming to the airport, in time to catch our plane. Both my mother and I are not rude people and believe in life people help people, so we are still bewildered by the treatment. Overall, we enjoyed Paris and the amazing people who make the city great. However, it is sad experience made by one small clerk. I don't need a follow up with pretty words. I just hope our experience isn't the same for others.
Dear 585ful, Thank you for taking the time to tell us about your experience at Pullman Paris Bercy. Please accept my sincerest apologies for what happened at your departure. At Pullman, we strive to provide a superior service experience for every client, this is not reflecting our high quality of service. I can assure you that we are taking the appropriate mesures to address the problem and prevent future occurence. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline
Excellent -5 star not enough
Catatan Tripadvisor 5.0/5
goodyfoody2012 Keluarga - Ulasan TripAdvisor tersertifikasi
Beautiful hotel Breakfast service runs so smooth with excellent customer service ,we were made to feel so special and welcomed at breakfast Location -multiple restaurants ,pubs,shopping right at the door step Metro station -2-3 mins walk with great connectivity everywhere Family friendly-staff always interacted with our toddler Great spaces to sit around lobby Reception staff always easy to approach and helpful Great checking in experience If we or anyone we know visit Paris again -we won’t be staying anywhere else Only comment - please change carpets on the room they are quite old
Dear goodyfoody2012, Thank you very much for this amazing review. We are so glad to read that you have enjoyed your parisian stay. We hope to welcome you in the future, Have a lovely day, Céline - Guest Experience Manager
Dalam Kemitraan dengan TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price