Pullman Paris Centre - Bercy bintang 4

It appears communication from this hotel is difficult. Slow responses to emails, not addressing the problem raised. The hotel (and Accor) have a pricing policy that is completely flawed and yet they do not engage to address the issue. Here is the problem. The price of breakfast is Eur 29.5 per person (adult) per day. Children eat free. I got that much by email from the hotel when I asked. However, the difference between the rate for a junior suite with breakfast and without breakfast is Eur 332.32 for 3 people - 2 adults and a child - for 3 nights. Total for breakfast for 3 people works out to Eur 36.9 per person per day. This means the hotel is charging for the child (should be free) and charging Eur 36.9 per person per day instead of 29.5. So basically it’s a rip off. I have attempted to get some help from the reservations team directly. The reservations team only read the latest message and not the whole thread, and they have at no point addressed the inconsistency outlined above despite being asked multiple times by email. I shall continue to escalate until someone from Accor or this hotel is gracious enough to get in touch with me. I would recommend checking the rates offered by this hotel very carefully to avoid being ripped off.

Every time I am in Paris on business trip my first task is to book this hotel. For me it is the best in the area. The rooms very spacious and comfortable. The service is excellent the breakfast is great. Not in the centre of town but has great places to eat and good public transport links.

I have stayed at this hotel many times over the years, and have always been impressed with the service the staff provides. No matter what request I have, they are able to satisfy it, and do so graciously. The rooms are nice, although I must admit the suites are especially so. If you can afford one, I'd highly recommend booking it. The dining options are excellent, with a full hot breakfast buffet on offer. I really can't say enough nice things about this property, and consider it to be "my home in Paris".

I don't usually write reviews. My experience was mid to say the least. I can deal with the front desk clerks being selective with their customer service and I can even take their inconvenienced attitude towards being asked for help, but purposely not helping a customer is mindboggling. My mother wanted to make sure we had a ride to the airport, so she asked the front desk the afternoon before if we could schedule to have a taxi the following day around 8:30am. The front desk person said they would do that without issue. The next day, we go down to the front desk and she asks if by chance they had called the taxi for us. The gentleman said 'oh sorry no taxis are running today'. He said there was a taxi strike yet there was no news of there being one. She then asked if there's another way to get to the airport and he says 'I don't know' and walks away. She then asked him if the train or metro line runs and he gave us 'the best route' for the train. It later turned out the metro were actually protesting that day and could have affected the lines he guided us to go on. Shocked by the lack of help, we walked out the front debating if we should run to the metro or take a chance on an Uber when a taxi pulls up to drop someone off. The drive gladly obliged to take us to the airport. Luckily we arrived, along with the rest of the thousands of taxis coming to the airport, in time to catch our plane. Both my mother and I are not rude people and believe in life people help people, so we are still bewildered by the treatment. Overall, we enjoyed Paris and the amazing people who make the city great. However, it is sad experience made by one small clerk. I don't need a follow up with pretty words. I just hope our experience isn't the same for others.

Beautiful hotel Breakfast service runs so smooth with excellent customer service ,we were made to feel so special and welcomed at breakfast Location -multiple restaurants ,pubs,shopping right at the door step Metro station -2-3 mins walk with great connectivity everywhere Family friendly-staff always interacted with our toddler Great spaces to sit around lobby Reception staff always easy to approach and helpful Great checking in experience If we or anyone we know visit Paris again -we won’t be staying anywhere else Only comment - please change carpets on the room they are quite old