Novotel Paris Centre Bercy bintang 4

We checked in online but despite the email confirming the room key would be ready when we arrived, it was not. The receptionist had disappeared when we got to the hotel so we were waiting around for over 25 mins. It was gone midnight by the time he arrived so we were tired and our two young kids just needed to get to bed. A few days into our stay we were woken at 4.30am by firemen in their full outfits knocking on every door and asking if anyone had been smoking. The smell of smoke was strong throughout the hallway but we had no idea what was happening. The firemen marked up each door with how many occupants were in the room and they told us to stay in the room. Over the next few hours the alarms rang a number of times and every time we tried to come out we were told to get back in the room. There was no explanation of the event, and I only found out that something in the restaurant had short circuited when I asked. The lack of communication was terrible. It was a poor show from Novotel. The location was great, just next to the Metro at Bercy and we had a fantastic time in Paris, but I wouldn’t stay in a Novotel hotel again.

Beautiful hotel with a lovely atmosphere. From the moment we entered the reception we were warmly welcomed and the room was very clean. We had breakfast included and i recommend to try the omelette at least once as it is the best one I’ve had yet. There is a range of pastries you can try including croissants and pan au chocolate. The only thing that was unexpected was that we found something in toilet that wouldn’t be flushed. We tried numerous times until it did but otherwise it was a good experience.

The hotel was good, but the room size is not great and the breakfast could improve. Particular issue for families with kids. Some of the receptionist need to improve their attitude. But the evening staff were really kind and helpful.

Although situated outside the Peripherique, its location next to a Metro station made it handy for trips around Paris. Friendly, courteous staff and kids’ games in the lobby. Would have liked a few more vegetarian/vegan options on the restaurant menu. They had laid on a magician to entertain kids at breakfast on one of the days of our stay, so that was a welcome, pleasant surprise! Wouldn’t hesitate staying her again on a future trip to Paris.

️️️️️️️️️️ ⭐️⭐️⭐️⭐️ Service ️️️️️️️️️️ ⭐️⭐️⭐️⭐️ Amenities ️️️️️️️️️️ - no Gym ️️️️️ ⭐️⭐️⭐️⭐️ Breakfast ️️️️️️️️️️ ⭐️⭐️⭐️⭐️ Friendly People ️️️️️️️️️ ⭐️⭐️⭐️⭐️⭐️ Location ️️️️️ ⭐️⭐️ Value for Money Normal stay in this Novotel, received an upgrade to bigger room as Diamond Member, however the room still didn’t had so much space… This hotel is Well located as it is really near the main train station “Paris Gare de Lyon”. Breakfast was just normal and quiet messy with all the people around… My stay was OK; but i have been really shocked by the price of the night compare to what you get…. I guess it is Just Paris City Life…