イビスジュネーブサントルガール 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 533 件のレビュー

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説明

ホテルのその他の情報

  • コルナヴァン駅まで徒歩 5 分(トラム駅までは徒歩 1 分)で、街の中心部や湖へのアクセスが便利です。

  • ご到着時に、ご滞在期間中に有効な公共交通機関カードをお渡しします。

  • 24 時間営業の軽食サービスとバー。豊富なメニューをご用意しています(肉、魚、パスタ)。

  • ホテルでは無料 WiFi をご利用いただけます。コードは 7 日間有効で、3 デバイスまで接続できます

  • 改装されたロビーにはコワーキングスペースがあります。コンセント付きのテーブルを利用できます。

当ホテルの客室

ホテル所在地

イビスジュネーブサントルガール

10, rue Voltaire
1201 ジュネーブ
スイス

GPS:46.207651, 6.138269

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 全館禁煙
建物付近
  • 駐車場

BAR

世界各国のお飲み物やビールを豊富に取り揃えております。24 時間提供している軽食は、店内だけでなく、お部屋に持ち帰ってお召し上がりいただくこともできます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  533 件のレビュー

トリップアドバイザーの評価  3.5/5  677 件のレビュー

Excellent mini break hotel

トリップアドバイザーの評価 5.0/5

ldgp14 Couples - トリップアドバイザー認証口コミ

We stayed at the ibis Geneva Centre Gare for 2 nights, it was situated just a few minutes walk from the Central Station as the name suggests and within easy reach of Lake Geneva. Included in the room price you get the Geneva travel pass so getting to and from the hotel and around the city is easy. The room was clean and comfortable and the staff were all friendly, I think this is an excellent option for a mini break.

Dear ldgp14, Thank you for sharing your positive experience at ibis Genève Centre Gare. We are delighted to hear that you found our hotel conveniently located near the Central Station and Lake Geneva. Providing a clean and comfortable room, along with friendly staff, is always our priority. We are glad you enjoyed the complimentary Geneva travel pass, making it easy for you to explore the city. We appreciate your kind words and hope to welcome you back for another mini break soon. Best regards, Ben slimane Chaouki Front office Manager Ibis Genève Centre Gare

清潔

お客さまの声 4.0/5

匿名 ビジネス - 確認済みレビュー すべて

シャワーストールが少し使いにくかった以外は満足です。

ご清潔をご好評いただき誠にありがとうございます。シャワーストールのご利用が少々お手間をおかけしましたこと、重ねてお詫び申し上げます。またのご利用をお待ち申し上げております。お世話になりました。 Ben slimane Chaouki Front Office Manager ibis Genève Centre Gare

親切な受付担当者

お客さまの声 5.0/5

匿名 ビジネス - 確認済みレビュー すべて

とても便利で良かった。

お客様のご意見をお聞かせいただきありがとうございます。ibis Genève Centre Gareでは、親切な受付担当者と便利な立地を提供することを心掛けております。お客様の快適な滞在をサポートできたことを嬉しく思います。またのご利用をお待ちしております。Ben slimane Chaouki ibis Genève Centre Gareより

Quick stop and helpful staff!

トリップアドバイザーの評価 4.0/5

ReshmaAzizKhan ビジネス - トリップアドバイザー認証口コミ

Fairly convenient and close to the train station. The lovely lady staffing the reception desk at night was really kind and helpful! She took a lot of effort to personally find a laundromat for me and came up to my room to tell me where it was! The room was quite small but clean and manageable. I also loved the mini tuck shop!

Thank you for taking the time to share your experience at ibis Genève Centre Gare, ReshmaAzizKhan. We are delighted to hear that our location near the train station was convenient for your stay. It's wonderful to know that our staff, especially the lady at the reception desk, provided helpful assistance during your visit. We appreciate your kind words about the cleanliness of our rooms. We're glad you enjoyed the convenience of our mini tuck shop as well. Your feedback is truly valuable to us, and we hope to welcome you back in the future. Best regards, Ben Slimane Chaouki Front office Manager ibis Genève Centre Gare.

Terrible smell and rude, unhelpful staff

トリップアドバイザーの評価 1.0/5

SfromLondon1 トリップアドバイザー認証口コミ

Really bad smell in the room - when we raised it with staff they were dismissive and put the onus on us to deal with the problem. Apparently it was our fault for not coming down early enough to talk to them even though we told them we had an early booking for a coach that we couldn’t miss. On more than one occasion with more than one staff member, we were dismissed and spoken in an extremely rude and sarcastic tone. The smell was really bad that it made us feel sick. It was obvious that staff were talking and sniggering about us whilst we were there. We raised concerns with the manager before leaving who said he was sorry and that he would be open to offering a refund however when trying to chase this after we left we seem to receive no response. Absolutely terrible service - the only good thing is the location but there are other hotels in the area which I’m sure have more friendly and helpful staff who will actually make you feel welcome.

Dear SfromLondon1, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay at ibis Genève Centre Gare. We understand that encountering a bad smell in your room can be very discomforting and we regret that our staff did not handle the situation with the level of professionalism and empathy that we strive for. We deeply apologize for any dismissive or rude behavior you encountered from our team members. This is not the standard we hold ourselves to, and we will address this issue with our staff to ensure it does not happen again in the future. Your feedback is greatly appreciated, and we will use it to improve our service quality. Regarding the lack of response after your departure, we apologize for any inconvenience caused. We will investigate this matter further to understand what happened and to ensure that such a communication breakdown does not occur again. We value your feedback and will take it into account as we continuously strive to enhance our guests' experience. We hope that you will consider giving us another chance in the future to provide you with the exceptional service that you deserve. Warm regards, Ben Slimane Chaouki Front office Manager ibis Genève Centre Gare

との提携 TripAdvisor

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