イビス ジュネーブ サントル ナシオン 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 882 件のレビュー

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Rue de Grand Pre 33-35, 1202 ジュネーブ, スイス

説明

ホテルのその他の情報

  • コルナヴァン駅、パレ デ ナシオン、CICG、ジュネーブ湖に近接しています。

  • ご滞在期間中ご利用いただける無料公共交通パスをご到着時にお渡しします

  • ホテル敷地内の地下駐車場（有料）

  • ご要望に応じてお身体の不自由なお客さまに対応したお部屋をご用意します

  • 新しい「Sweet Bed by ibis」2026年の寝具

当ホテルの客室

ホテル所在地

イビス ジュネーブ サントル ナシオン

Rue de Grand Pre 33-35
1202 ジュネーブ
スイス

GPS:46.214075, 6.135314

電話番号
ファックス +41 22 919 20 40

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • バー
  • 全館禁煙

IBIS RESTAURANT

非契約写真

年中無休でケータリングをご利用いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  882 件のレビュー

トリップアドバイザーの評価  4.0/5  1,256 件のレビュー

Lack of empathy

トリップアドバイザーの評価 1.0/5

Catarina G トリップアドバイザー認証口コミ

Unfortunately, due to a medical condition, I was unable to attend and honor my stay at your the hotel Ibis Geneve Central Nations. On the day of check-in, I informed you by Booking.com and by email, for the reasons mentioned, I would not be able to travel, and I did not receive any response or objection from your side regarding my cancellation requests. My reservation was made under a partially refundable policy, according to which, in the event of a no-show, only one night should be charged. However, due to your poor conduct, the property failed to report my absence as a “no-show” on Booking.com extranet, which prevented the refund of the second night. After multiple emails and phone calls — which, besides failing to resolve the issue, were answered with absolute disregard — I am left with no alternative but to leave this negative review. This situation demonstrates a clear lack of professionalism and empathy, going against the policies established by the property itself and by the platform through which the reservation was made.

Dear Catarina G, Thank you for sharing your feedback regarding your recent experience with us. I sincerely apologize for any distress caused by the situation surrounding your reservation. I understand that medical conditions can be challenging, and it is unfortunate that you were unable to honor your stay. Regarding the cancellation and refund process, I regret to hear that there was a misunderstanding. While we aim to adhere to the policies outlined for partially refundable bookings, I acknowledge that communication is key in these circumstances. I assure you that your concerns will be reviewed in detail to ensure better clarity and service in the future. Your experience is important to us, and I appreciate you bringing this matter to our attention. We value your feedback as it helps us to improve our services. Best regards, Thomas / Assistant Manager

お客さまの声 4.0/5

Kazuma E. ビジネス - 確認済みレビュー すべて

3泊した。暖房をMAX運転したが、初日は寒かった。残りの2日は少し寒い程度であった。 温度管理以外はとても快適だった。

エダムラ様 ご滞在いただき、誠にありがとうございます。初日の温度管理に関してご不便をおかけしましたことをお詫び申し上げます。その他の点についてご満足いただけたことを嬉しく思います。またのご利用を心よりお待ちしております。 トーマス / アシスタントマネージャー

Overpriced and Unpleasant Experience at Ibis Hotel

トリップアドバイザーの評価 2.0/5

moustaphawahab トリップアドバイザー認証口コミ

I stayed at the Ibis Hotel not long ago, and honestly, it just wasn’t a good experience. I got there early, around 7 in the morning. I knew check-in wasn’t until 3 PM, so I wasn’t expecting miracles, but the way the receptionist talked to me was pretty disappointing. I asked if I could get a decent room, and all she said was she’d give me the first one that came up. No real effort, no interest in helping out, just a flat, unfriendly answer. That set the tone for the rest of my stay. When I finally got my room, it was freezing. The heating barely worked. Plus, they didn’t bother to give any face towels, which seemed odd for a hotel like this. Breakfast didn’t help either. There were only two types of cheese and not much else. I expected something a bit more varied, or at least a little effort. All in all, I feel like the Ibis charges way too much for what you actually get. I wouldn’t stay there again, and I’d tell anyone else to think twice before booking.

Dear Moustafa Wahab, Thank you for sharing your feedback regarding your recent stay at ibis Genève Centre Nations. I would like to sincerely apologize for the experience you had, as it does not reflect our commitment to providing excellent service and comfort to our guests. I regret to hear about the interaction you had with our receptionist. Your comments regarding the level of assistance provided are noted, and I assure you that we value guest satisfaction highly. Regarding the room temperature, I understand how uncomfortable this must have been, and we appreciate your input on the lack of face towels, as we strive to meet the expectations of our patrons. Concerning breakfast, we aim to offer a variety of options to cater to our guests' preferences. Your feedback will be shared with the team to improve our offerings. Thank you again for your insights, and I hope you may reconsider staying with us in the future. Thomas / Assistant Manager

Lovely clean, comfortable hotel with good breakfast.

トリップアドバイザーの評価 4.0/5

Chloe B トリップアドバイザー認証口コミ

The hotel was very clean and pretty modern. The room was a good size with all the necessary amenities and a big bathroom, and the bed was very comfy. The breakfast selection was good with lots of choice of pastries, hot food, yoghurt, granola, fruit and some cold cuts/cheese. It was a good location close enough to walk into Geneva centre and the lake plus you get a free travel card for buses, trams and water taxis when you book a hotel.

Dear Chloe B, Thank you for taking the time to share your positive experience at ibis Genève Centre Nations. We are delighted to hear that you found our hotel to be clean, comfortable, and well-equipped with amenities. It’s wonderful that you enjoyed our breakfast selection and appreciated our location, which indeed allows for easy access to Geneva's attractions. We strive to provide our guests with a pleasant stay and are pleased that the complimentary travel card added to your experience. We look forward to welcoming you back in the future. Best regards, Thomas / Assistant Manager

The place , menager and customer service 5 star

トリップアドバイザーの評価 5.0/5

kubotex トリップアドバイザー認証口コミ

Salim , menager of hotel is absolutely star , he show incredible understanding and customer service I am so positively suprised of his and his team approach , amazing stuff. Sometimes people make place wonderful not place itself ,he definitely did today , thank you

Dear Kubotex, Thank you for your wonderful feedback! We are delighted to hear about your positive experience with our team, particularly Salim's exceptional customer service. It's gratifying to know that our staff's dedication has made your stay memorable. Your kind words inspire us to continue providing the best possible service to our guests. Best regards, Thomas / Assistant Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,458 件のレビュー 9/10 ロケーション
  • 1,727 件のレビュー 6.1/10 客室
  • 1,373 件のレビュー 8.1/10 サービス
  • 82 件のレビュー 3.7/10 インターネット
  • 734 件のレビュー 7.6/10 朝食
  • 728 件のレビュー 8.2/10 清潔さ
  • 271 件のレビュー 5.9/10 料理
  • 5 件のレビュー 2/10 ウェルネス・温泉エリア

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周辺の他の施設

ジュネーブのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。