ノボテルジュネーブサントル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,113 件のレビュー

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Rue de Zurich 19, 1201 ジュネーブ, スイス

説明

ホテルのその他の情報

  • サウナ、ハマム、フィットネスルームを備えたウェルネスエリア

  • ミーティングルーム5室を完備、周辺に多数の権威ある研究機関

  • ジュネーブ中心部に位置し、湖のすぐ近く

  • モダンなインテリアに囲まれ、フランス料理をお楽しみいただけるバーとレストラン

  • グリーンキー認証ホテル

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ホテル所在地

ノボテルジュネーブサントル

Rue de Zurich 19
1201 ジュネーブ
スイス

GPS:46.211635, 6.147291

電話番号
ファックス +41 22 909 90 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR

ノボテルのダイニングエリアでは、朝食、ランチ、ディナー、またはシンプルなグルメ料理をお召し上がりいただけます。ノボテルではすべてのホテルで、バランスの取れたメニューや 24 時間対応のサービスをご提供しています。温かみのあるモダンな雰囲気のくつろげる空間です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,113 件のレビュー

トリップアドバイザーの評価  3.5/5  1,724 件のレビュー

立地もよく、快適に過ごすことができました

お客さまの声 5.0/5

Tommy ビジネス - 確認済みレビュー すべて

短期滞在だったことから十分な居住性だったと思います。 フロントカウンターの方も親切で、感謝しています。

Tommy 様 この度は、Novotel Genève Centre をご利用いただき、また、お言葉をお寄せいただきまして、誠にありがとうございました。 Novotel Genève Centreでのご滞在が、素晴らしい経験となったことを嬉しく思います。 私たちは、Tomoya様が当ホテルの便利な立地、快適さ、並びにフロントカウンターのスタッフの対応をお楽しみいただけたことを大変喜ばしく思います。私たちのホテルはジュネーヴの中心に位置しており、ジュネーヴ湖やショップ、レストランまで徒歩わずか10分の距離にございます。また、広々とした客室や無料のジュネーヴ公共交通カードなど、お客様が快適にお過ごしいただけるような設備とサービスを提供しております。 またのご来館を心よりお待ちしております。 Nicolas Goureau General Manager

Great hotel, awful location

トリップアドバイザーの評価 3.0/5

niamh a トリップアドバイザー認証口コミ

Hotel itself is well maintained and comfortable. The majority of staff are very polite, well mannered and helpful. But I absolutely would not recommend for families or couples. The hotel is situated very close to the airport and train station but I really wouldn’t recommend due to the noise, possibly worse as we were only on the first floor. 2/3 nights were spent awake listening to shouting and screaming until 3am from the street (Rue De Berne) directly outside our window. On our last night we were woke up at 2am to screaming and fighting virtually right outside our window. Men banging cars, screaming at each other, luggage being thrown around etc. As 2 women we didn’t feel completely safe here.

Dear Niamh, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our hotel well maintained and comfortable, and that our team's politeness and helpfulness stood out during your stay. It is always encouraging to know that our efforts to provide a high-quality experience are appreciated. However, we regret to hear about the disturbances you encountered due to street noise. We understand how important a quiet environment is for a restful night, especially when traveling with family. Our hotel does offer quieter rooms on higher floors or facing the courtyard for a more serene experience. Additionally, we provide earplugs and have taken measures such as double-glazed windows to reduce noise intrusion. For future visits, we recommend requesting a room in these quieter areas when making a reservation, and we will do our utmost to accommodate your preferences. Finally, we hope that the central location of our hotel, within walking distance to the train station and close to Geneva's beautiful lake and attractions, provided some convenience to your visit. For families seeking a peaceful atmosphere, a short walk to the right upon exiting the hotel leads to the lakefront, offering a variety of family-friendly activities. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Nicolas Goureau General Manager

Another good stay

トリップアドバイザーの評価 5.0/5

la_viajera_constanta ビジネス - トリップアドバイザー認証口コミ

Have stayed here a few times on trips to Geneva and it has always been a good experience. Location is convenient for walking to train station and lake with plenty of restaurants nearby. Room and bathroom are a reasonable size. Coffee maker, safe deposit and fridge in room. Good size towels and Rituals toiletries in bathroom. Note there is body lotion but no hair conditioner, which I find a bit random (there is a Body Shop at the train station which sells travel size products if you get stuck). The hairdryer is hidden in one of the drawers next to the desk! Also really appreciate having a proper wardrobe with a door to hang clothes in rather than an open rail. Front desk team are excellent, friendly and helpful. Also a big thank you to the fabulous housekeeping team. I didn't have breakfast but did eat in the hotel restaurant one evening. Very nice ambience and good food (see review for "Novotel Cafe" - although now called GourmetBar Novotel). Room service options seem very limited though. OK gym for a hotel, two treadmills, cross trainer and weights. There is also a spa, although I've never tried it. Also have to really commend the measures the hotel/Novotel chain are taking to reduce their environmental impact e.g. no more single-use plastics. For me a very good experience and will definitely stay here again next time I'm in Geneva.

Dear Constanta, We are truly grateful for your detailed feedback on your recent stay at Novotel Genève Centre. We are delighted that you had such a wonderful experience at our hotel. It's fantastic to hear that you found our rooms and bathrooms to be of a good size. We take pride in providing comfortable accommodations for our guests. We're pleased that you appreciated our in-room amenities, including the coffee maker, safe deposit box, and refrigerator. Our goal is to ensure that our guests have everything they need for a comfortable stay. We are constantly working on improving our offerings to cater to our guests' diverse needs. Your feedback is valuable and will be shared with our food and beverage team for consideration in future menu planning. Nonetheless, we're thrilled that you enjoyed the ambience and cuisine at our GourmetBar. Our restaurant team strives to create a pleasant dining experience for all our guests. We're also happy that you found our front desk and housekeeping teams to be excellent. Our staff's dedication to providing top-notch service is a cornerstone of our hospitality. Finally, we appreciate your recognition of our environmental initiatives. As the first hotel in Europe to receive 'The Pledge' certification, we are committed to reducing food waste and implementing sustainable practices throughout our operations. We look forward to welcoming you back to Novotel Genève Centre on your next visit to Geneva. Best wishes, Nicolas Goureau General Manager

Can't fault it

トリップアドバイザーの評価 5.0/5

Zoltán F Couples - トリップアドバイザー認証口コミ

This is always our go to hotel in Geneva. Conveniently located, yet very quiet rooms and great view from the Top Floor. The service was fantastic, special thanks to Adele and Gregory. The hotel seems to invest greatly into sustainability too, which was obviously displayed at their breakfast selection.

Dear Zoltan, Thank you very much for this kind review of your recent stay. We are genuinely delighted to hear that your stay at Novotel Genève Centre consistently meets your expectations and that our efforts towards sustainability have not gone unnoticed. We are thrilled that you enjoyed the tranquility of our rooms, the breathtaking views from the higher floors, and the quality of service provided by our team members, Adele and Gregory. It is wonderful that our breakfast selection, which reflects our commitment to sustainability, added to the enjoyment of your stay. Our central location, offering proximity to Lake Geneva and various city attractions, is something we are very proud of, and we are glad it contributes positively to your visits. We look forward to seeing you again soon. Best regards, Nicolas Goureau General Manager

Horrible customer service

トリップアドバイザーの評価 1.0/5

shortcyclist ファミリー - トリップアドバイザー認証口コミ

I really hesitated writing this review because I rarely review anything below three stars but after two horrible Novotel experiences in Switzerland within a period of days I feel people should have a heads up of what to expect. The rooms are basic. There is soap but no conditioner. The location is central. It can be a bit noisy at night from the streets but it wasn’t too disruptive. That’s where the positive ends. The staff are incredibly rude. We arrived a bit before official check in (half hour). They let us drop off the suitcases. The staff didn’t listen to us at all and wouldn’t even look at us as we were speaking to them. We returned well after official check in time and our room was still not ready. We waited over an hour in the lobby. When I went to ask again about our room the staff was insulting and rude to the point I left the front desk in tears. We asked for late check out as compensation. Only we were locked out of our rooms by normal check out so that’s another wait to ask for this to be corrected. Only for the cards still not to work properly. It’s the rudeness of the staff that really gets to me. I’ve traveled a lot and have stayed in rooms that were less and had a much more positive experience. It’s absolutely outrageous that such a massive brand can have such poor customer service. Our experience in Bern was similar and awful. I will be writing that review next. So be warned you may have a convenient location but it will be with horrible service.

Dear Guest, We are grateful for your feedback. We are pleased that you found our central location convenient for your needs, with easy access to the city's attractions such as Notre-Dame Basilica, Bains des Pâquis, and a variety of restaurants and shops. However, we are sorry to hear about your unsatisfactory experience with customer service during your stay. Our team strives to offer a welcoming and efficient service from the moment our guests arrive, and it seems we fell short of this commitment in your case. Additionally, we understand that any disruptions to peace during your stay can be concerning, and we aim to provide rooms that offer a respite from the city's bustle. For guests sensitive to urban sounds, we recommend our courtyard view rooms, which tend to be quieter. Regarding the amenities, we offer a selection of toiletries and are always happy to provide additional items upon request. We regret the inconvenience you faced with the check-in process and the subsequent issue with your key cards. Please accept our sincere apologies for these oversights and for the way the situation was handled. Your feedback is invaluable as we continuously work to improve our guest experience. We will ensure that our team receives your comments and addresses these areas of concern. We hope that you will consider staying with us again, so we may have the opportunity to provide you with the quality service and accommodation that Novotel is known for. Warm regards, Nicolas Goureau General Manager

との提携 TripAdvisor

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ジュネーブのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。