ノボテルジュネーブサントル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,143 件のレビュー

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Rue de Zurich 19, 1201 ジュネーブ, スイス

説明

ホテルのその他の情報

  • サウナ、ハマム、フィットネスルームを備えたウェルネスエリア

  • ミーティングルーム5室を完備、周辺に多数の権威ある研究機関

  • ジュネーブ中心部に位置し、湖のすぐ近く

  • モダンなインテリアに囲まれ、フランス料理をお楽しみいただけるバーとレストラン

  • グリーンキー認証ホテル

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ホテル所在地

ノボテルジュネーブサントル

Rue de Zurich 19
1201 ジュネーブ
スイス

GPS:46.211635, 6.147291

電話番号
ファックス +41 22 909 90 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR

ノボテルのダイニングエリアでは、朝食、ランチ、ディナー、またはシンプルなグルメ料理をお召し上がりいただけます。ノボテルではすべてのホテルで、バランスの取れたメニューや 24 時間対応のサービスをご提供しています。温かみのあるモダンな雰囲気のくつろげる空間です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,143 件のレビュー

トリップアドバイザーの評価  3.5/5  1,722 件のレビュー

Another good stay

トリップアドバイザーの評価 5.0/5

la_viajera_constanta ビジネス - トリップアドバイザー認証口コミ

Have stayed here a few times on trips to Geneva and it has always been a good experience. Location is convenient for walking to train station and lake with plenty of restaurants nearby. Room and bathroom are a reasonable size. Coffee maker, safe deposit and fridge in room. Good size towels and Rituals toiletries in bathroom. Note there is body lotion but no hair conditioner, which I find a bit random (there is a Body Shop at the train station which sells travel size products if you get stuck). The hairdryer is hidden in one of the drawers next to the desk! Also really appreciate having a proper wardrobe with a door to hang clothes in rather than an open rail. Front desk team are excellent, friendly and helpful. Also a big thank you to the fabulous housekeeping team. I didn't have breakfast but did eat in the hotel restaurant one evening. Very nice ambience and good food (see review for "Novotel Cafe" - although now called GourmetBar Novotel). Room service options seem very limited though. OK gym for a hotel, two treadmills, cross trainer and weights. There is also a spa, although I've never tried it. Also have to really commend the measures the hotel/Novotel chain are taking to reduce their environmental impact e.g. no more single-use plastics. For me a very good experience and will definitely stay here again next time I'm in Geneva.

Dear Constanta, We are truly grateful for your detailed feedback on your recent stay at Novotel Genève Centre. We are delighted that you had such a wonderful experience at our hotel. It's fantastic to hear that you found our rooms and bathrooms to be of a good size. We take pride in providing comfortable accommodations for our guests. We're pleased that you appreciated our in-room amenities, including the coffee maker, safe deposit box, and refrigerator. Our goal is to ensure that our guests have everything they need for a comfortable stay. We are constantly working on improving our offerings to cater to our guests' diverse needs. Your feedback is valuable and will be shared with our food and beverage team for consideration in future menu planning. Nonetheless, we're thrilled that you enjoyed the ambience and cuisine at our GourmetBar. Our restaurant team strives to create a pleasant dining experience for all our guests. We're also happy that you found our front desk and housekeeping teams to be excellent. Our staff's dedication to providing top-notch service is a cornerstone of our hospitality. Finally, we appreciate your recognition of our environmental initiatives. As the first hotel in Europe to receive 'The Pledge' certification, we are committed to reducing food waste and implementing sustainable practices throughout our operations. We look forward to welcoming you back to Novotel Genève Centre on your next visit to Geneva. Best wishes, Nicolas Goureau General Manager

Can't fault it

トリップアドバイザーの評価 5.0/5

Zoltán F Couples - トリップアドバイザー認証口コミ

This is always our go to hotel in Geneva. Conveniently located, yet very quiet rooms and great view from the Top Floor. The service was fantastic, special thanks to Adele and Gregory. The hotel seems to invest greatly into sustainability too, which was obviously displayed at their breakfast selection.

Dear Zoltan, Thank you very much for this kind review of your recent stay. We are genuinely delighted to hear that your stay at Novotel Genève Centre consistently meets your expectations and that our efforts towards sustainability have not gone unnoticed. We are thrilled that you enjoyed the tranquility of our rooms, the breathtaking views from the higher floors, and the quality of service provided by our team members, Adele and Gregory. It is wonderful that our breakfast selection, which reflects our commitment to sustainability, added to the enjoyment of your stay. Our central location, offering proximity to Lake Geneva and various city attractions, is something we are very proud of, and we are glad it contributes positively to your visits. We look forward to seeing you again soon. Best regards, Nicolas Goureau General Manager

Horrible customer service

トリップアドバイザーの評価 1.0/5

shortcyclist ファミリー - トリップアドバイザー認証口コミ

I really hesitated writing this review because I rarely review anything below three stars but after two horrible Novotel experiences in Switzerland within a period of days I feel people should have a heads up of what to expect. The rooms are basic. There is soap but no conditioner. The location is central. It can be a bit noisy at night from the streets but it wasn’t too disruptive. That’s where the positive ends. The staff are incredibly rude. We arrived a bit before official check in (half hour). They let us drop off the suitcases. The staff didn’t listen to us at all and wouldn’t even look at us as we were speaking to them. We returned well after official check in time and our room was still not ready. We waited over an hour in the lobby. When I went to ask again about our room the staff was insulting and rude to the point I left the front desk in tears. We asked for late check out as compensation. Only we were locked out of our rooms by normal check out so that’s another wait to ask for this to be corrected. Only for the cards still not to work properly. It’s the rudeness of the staff that really gets to me. I’ve traveled a lot and have stayed in rooms that were less and had a much more positive experience. It’s absolutely outrageous that such a massive brand can have such poor customer service. Our experience in Bern was similar and awful. I will be writing that review next. So be warned you may have a convenient location but it will be with horrible service.

Dear Guest, We are grateful for your feedback. We are pleased that you found our central location convenient for your needs, with easy access to the city's attractions such as Notre-Dame Basilica, Bains des Pâquis, and a variety of restaurants and shops. However, we are sorry to hear about your unsatisfactory experience with customer service during your stay. Our team strives to offer a welcoming and efficient service from the moment our guests arrive, and it seems we fell short of this commitment in your case. Additionally, we understand that any disruptions to peace during your stay can be concerning, and we aim to provide rooms that offer a respite from the city's bustle. For guests sensitive to urban sounds, we recommend our courtyard view rooms, which tend to be quieter. Regarding the amenities, we offer a selection of toiletries and are always happy to provide additional items upon request. We regret the inconvenience you faced with the check-in process and the subsequent issue with your key cards. Please accept our sincere apologies for these oversights and for the way the situation was handled. Your feedback is invaluable as we continuously work to improve our guest experience. We will ensure that our team receives your comments and addresses these areas of concern. We hope that you will consider staying with us again, so we may have the opportunity to provide you with the quality service and accommodation that Novotel is known for. Warm regards, Nicolas Goureau General Manager

お客さまの声 3.0/5

匿名 ファミリー - 確認済みレビュー すべて

立地は良いが、一晩中うるさくて寝れなかった。

様 この度は、Novotel Genève Centreにご宿泊いただきまして、誠にありがとうございました。 立地にご満足いただけたと伺い、光栄に思います。当ホテルはジュネーブの中心部に位置し、レマン湖やショップ、レストランまでも徒歩わずか10分の距離にございます。 しかしながら、お部屋の騒音についてはご迷惑をおかけしたことを深くお詫び申し上げます。当ホテルでは、サウンドプルーフのお部屋をご用意しており、耳栓もご提供しております。静かな環境をご希望の際は、バックサイドのお部屋や上層階のお部屋がおすすめです。次回ご滞在の際には、どうぞご予約の備考欄にご希望をお書き添えいただくか、またはご到着の前日にお電話でお知らせください。可能な限りご要望に沿ったお部屋をご用意させていただきます。 また、ナイトライフエリアを避けてホテルを出て右へ曲がると、湖畔や家族向けのアクティビティが充実するエリアがあります。わずか5分でお越しいただけますので、ぜひ次回、足を運んでみてください。 ご意見とご感想をお寄せいただき、ありがとうございました。またのお越しをお待ちしております。 Gregory Viandaz Operations Manager

Great staff and lovely rooms

トリップアドバイザーの評価 5.0/5

HullPhil Solo travel - トリップアドバイザー認証口コミ

I stayed here for 3 nights. Check in was good and staff friendly. The room was large and air conditioning was strong, which was needed in the high Geneva temperatures. I had breakfast included. It was good, although the hot items were not particularly appetizing. Why only chicken sausages? Recommended.

Dear Guest, We are grateful for your feedback. We are delighted to hear that your stay with us was enjoyable and that you found our rooms to be spacious and comfortable. Our team strives to provide a welcoming atmosphere from check-in to departure, and it's heartwarming to know we succeeded during your visit. However, we regret to learn that the breakfast options, particularly the hot items, did not meet your expectations. We offer a diverse breakfast buffet that includes a variety of options, and we are continually seeking to improve our menu to satisfy all palates. We appreciate your comments and will consider them as we review our breakfast offerings. Nonetheless, we are pleased that you found the air conditioning effective during the warm weather, ensuring your comfort throughout your stay. Additionally, our central location in the heart of Geneva, close to many attractions and transportation options, is something we are proud of and we hope it helped to make your stay even better. We would love to welcome you on a future occasion. Warm regards, Nicolas Goureau General Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。