ノボテル スイート ジュネーブ アエロポール 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 851 件のレビュー

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説明

ホテルのその他の情報

  • モダンで広々とした快適なスーペリアスイート、ファミリースイート、エグゼクティブスイート、広さ 30 m²

  • ミーティングルームとして利用できるスイート

  • 24時間365日利用できるフィットネスセンターです。

  • 国際的なレストラン、バー、日陰のテラス付きのプライベートガーデン

  • バレクセールのショッピングモールとジュネーブ中心地区の近く

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

ノボテル スイート ジュネーブ アエロポール

Avenue Louis Casaï 30, COINTRIN
1216 ジュネーブ
スイス

GPS:46.221112, 6.112778

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙

SWISS BISTRO

Restaurant serving Swiss and international specialties, seating 100 diners, a 10-seat bar and a terrace seating 50. Traditional Swiss decor.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  851 件のレビュー

トリップアドバイザーの評価  4.1/5  884 件のレビュー

Good location, poor customer service.

トリップアドバイザーの評価 3.0/5

Russell T ファミリー - トリップアドバイザー認証口コミ

Dear Madam, Thank you for taking the time to share your experience with us. We appreciate your comments about our convenient location and the excellent public transport connections that make traveling around Geneva seamless. However, we sincerely regret that certain aspects of your stay did not meet your expectations. Our team strives to deliver prompt and efficient service to all guests, including luggage storage and check-out arrangements. Your feedback about these interactions with our staff members has been shared with our management team. Our personnel remains available around the clock to ensure guest comfort and address any concerns that may arise during a stay. We hope to have the opportunity to welcome you back for a more satisfying experience. Best regards, Lise DESBIEZ, General Manager

Family suites close to the airport

トリップアドバイザーの評価 4.0/5

expateurotraveler ファミリー - トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you enjoyed the convenience of our family suites, the proximity to the Balexert shopping mall and Geneva airport, the cleanliness of our rooms, and the complimentary soft drinks provided. It is great that the upgrade of our amenities added a nicer touch to your stay. We are also pleased that you and your children appreciated the breakfast offerings, especially the nifty pancake machine that caught the kids' attention. We are hoping to welcome you back in the future. All the best. Lise DESBIEZ, General Manager

Does the job - but not that close to the airport

トリップアドバイザーの評価 4.0/5

NicksJ_14 ファミリー - トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to review your stay. We are pleased that you found our hotel well-appointed and enjoyed our breakfast offerings. Our team strives to ensure every guest has a pleasant stay, and it is gratifying to hear that we have succeeded in this regard. However, we apologize for the inconvenience you experienced regarding the distance from the airport and the absence of a shuttle service. We are located just 7 minutes from the airport by bus, and we understand that the waiting time for public transport can sometimes be a concern. We regret that the bed configuration was not as you had requested and acknowledge the inconvenience this caused you upon arrival. Our night team was glad to resolve the matter, and we will ensure better communication in the future to prevent such oversights. Nonetheless, we are delighted that our staff left a positive impression on you, particularly the night porter who was able to assist in sorting out the bed configuration issue promptly. Our priority is attentive service, and your kind words are much appreciated. Furthermore, our location across from the Balexert shopping center and proximity to public transport which allows easy access to the city center, are aspects of our hotel that many guests find convenient. We are hoping to welcome you back in the future. All the best. Lise DESBIEZ, General Manager

Staff needs training

トリップアドバイザーの評価 2.0/5

Fernando C ファミリー - トリップアドバイザー認証口コミ

Dear Sir, Thank you for taking the time to share your review. We are sorry to hear about the confusion during your check-in procedure and the inconvenience it has caused. Our intention is to provide a smooth and accurate billing process, and it is apparent that we did not succeed on this occasion. We will review this matter to prevent such occurrences in the future. We understand your disappointment about the distance to the airport and the absence of a shuttle service. While our hotel is conveniently located a short bus ride away and we offer free public transport tickets, we recognize that the expectations for proximity can vary. We apologize for any inconvenience this may have caused. Moreover, we appreciate your comments as they guide us in refining our services. We aim to ensure that all details about our hotel's location and facilities are clearly communicated to our guests to enhance their experience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Lise DESBIEZ, General Manager

Nice stay, great location

トリップアドバイザーの評価 4.0/5

shefali_saxena トリップアドバイザー認証口コミ

Dear Mr Saxena, Thank you for sharing your experience with us. We are delighted that you found our hotel to be a value for money option and that our daily housekeeping met your standards. The efficiency and politeness of our front-desk team are aspects we take great pride in, and we are pleased that it contributed positively to your stay. However, we understand that the suite's toilet space was not to your satisfaction, and we apologize for any discomfort this may have caused. Our goal is to provide a comfortable experience for all our guests, and we take your feedback seriously. Finally, it is great to hear that you loved the convenience of our location, situated just across from the Balexert mall with numerous dining options, and a short distance from Geneva Airport with easy access to public transport. We hope we will have the opportunity to see you again in the future. Best regards, Jonathan, Assistant manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 774 件のレビュー 8.3/10 客室
  • 678 件のレビュー 8.6/10 サービス
  • 14 件のレビュー 7.1/10 インターネット
  • 307 件のレビュー 7.2/10 朝食
  • 292 件のレビュー 8.9/10 清潔さ

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